Ford
Reviews and Complaints

Good day.
I hope this letter of complaint finds you better than I am.
Firstly, I’m very disappointed with the service I’m receiving from Ford, as a service provider. I purchased a 2014 1.4 Ford Figo Ambient on the 08th May 2015 from Ford Germiston. I later realized that the car had a problem with the fuel consumption which I noted with the aforementioned dealership. With much regret, the service consultant failed to assist with a viable solution; considering that at the time the car’s mileage was less than 24000KM.
I continued to drive the car though out the year without having any modification or charges to the car. In October 2015 I took the said vehicle to service at 39 875KM whilst still experiencing the same problem with consumption (which I noted when I booked in at Barloworld Ford Alberton) and once again to my disappointment nothing was done about it but the general servicing of the car.
A month later I took the liberty to upgrade the Rims to 15' tire profile 195/50/15. I then took the car to the Ford dealership in Randfontein and explained the recurring fuel issue I had been experiencing. With that said, they did a software update, reset the system to the current profile of the Rims & tires and I instantly started experiencing problems with the fuel gage.
After the consistent inaccuracies and malfunctioning I recorded a video of the occurrences and yet again booked the car in at Ford the Glen. They too did a software update and I was told my warranty had been voided due to the car’s service being 8 months overdue. Which was rather ironic as the car underwent its first service on 19th February 2015 but due to a high level of ignorance, incompetence and lack of customer service; the service was captured incorrectly in the service booklet, as 19 February 2014. The servicing of the car had taken place prior to my ownership. Moreover, the service provider failed to verify with the dealership that did the first service and I myself had to procure traveling costs between said parties to rectify the matter.
One week later, 9th February 2016 I booked the car in; only to find that the car is been gathering dust at Ford the Glen for 3days now, unattended! When I enquire I am told that they are waiting for The ETR from Ford.
Please note that this is unacceptable and my short but significant relationship with Ford leaves a bitter taste in my mouth. Nonetheless, I need my vehicle serviced and returned to me sooner than immediately.
My Email is tshepo.[protected]@tsogosun.com
I look forward to hearing from you.
Displeased and Aggravated

Tshepo Chabedi

I own a Ford Everest, which I service every 10, 000kms with Ford Fury William Nicol, Sandton. I have had endless problems with my car AFTER EACH and EVERY service.

#1 - 2014
They omitted to replace a bolt in the 'BRAKE CALLIPER' during a service in Apr 2014. Margate Motors inspected the motor, and said we were lucky not to have had an accident!

#2 - 2015
My car broke down en route to Knysna in Aberdeen in Dec 2014. After an inspection by Aberdeen Motors, it appeared Ford had not been attending to the 'PROP SHAFT' properly during services. My family & I were extremely lucky the Prop Shaft did not break, which would have caused the car to roll.

#3 - 2016
After it's recent service, 4th Feb 2016, I called Ford on the 5th, to notify them the car was leaking some oil. I was told it was probably an overflow! Whilst driving yesterday, a man selling newspapers on the side of the road, pointed out that my car was loosing a lot of oil underneath. I immediately pulled into BP Garage where AA was called to inspect. On inspection, it was clear the SUMP PLUG was lying loose, causing the oil to leak out, and a POSSIBLE SEIZED ENGINE!

I am very happy with my Everest, but cannot trust a Ford Mechanic/SERVICE CENTRE to maintain the vehicle properly!
I AM NO LONGER CONFIDENT WITH FORD FURY, DUE TO THIER CONTINUOUS NEGLIGENCE!

I decided to buy ford explorer and I was very happy about deciding to buy but when I start using it I came to find out the following:- 1-Bad smell when you suddenly put more speed which comes along with A.C. 2-While you are driving you feel like you are sitting outside the car, air speed is aggressively sounds of other cars, not isolated. 3-The front light will be unfair to describe them week, it way more . When I went to for routine check up, and I was really shocked of their answers, when they said the car comes with all these problems and there is nothing we can do, I face a real problem when I am driving at night I cant really see . I bought this car for almost 45000 US .And when they announce for their advertisement in facebook almost more than 100 persons complaint from the same issues. I wish you can do something to make me feel satisfied. Mohd Abdul Fattah. mohd.[protected]@gmail.com [protected].

Purchase a new 2016 Explorer Sport 10/15 and within 200 miles noticed a knock in the front end. Brought the vehicle to the dealer Colonial Ford and took a tech for a ride. The tech and service manager clearly acknowledged the problem and kept it for the day. When picking up the vehicle I was told they checked several new Explorers in their lot and they all made the same knock and that the noise was normal for the vehicle. i contacted Ford and ask them to help me with the problem and they refused stating it was normal for the vehicle to knock. I ask for to speak with a manager and they said no but would be happy to give me the number for their legal department. Now at 2200 miles the front end is knocking much worse and the vehicle is unsafe to drive.

Purchase a new 2016 Explorer 11/15 and within 200 miles notice a loud clunk in the driveline when starting from a stop. Went to the dealer to have it repaired and was told it was normal and they refused to repair it. I contacted Ford and they also refused to repair it because they claim it was normal. Never owned a vehicle that clunk when strating from a stop. Ford is doing this now to avoid the three repair attempts under the Lemon Law. Last vehicle was a 2015 F-150 which had a knock and again brought to the dealer and they said it was normal. Well at 34, 000 they replaced the motor. Never buy a Ford again after being a 30 year customer, former employee and a family that owned a dealership.

Hi I took my car for service at ford Germiston address Rand Airport Rd & Russel Road [protected]. I reported that the car has a problem of hard starting as one of the things that need to be attended to, but they failing on this section. I too the car back on Wednesday 11/11/2015 problem was not solved, Again took the car back on Monday 16/11/2015 and get it back on the 18/11/2015 and am still experiencing same problem. Please intervene as this a problem to me as a customer. Car reg: BM 72 LF GP

I am leasing a 2013 Kia Optima and signed up for Ford's extended service plan contract pre paid maintenance. In fine print, the contract states that 31, 000 miles is the cutoff for all pre paid maintenance on my vehicle. I have paid extra $$ on my lease payment every month since I got the vehicle 2 1/2 years ago. After my maintenance was complete I was informed that I would have to pay out of pocket for the service because my mileage was at 31, 020. Though I could issue a formal complaint about the mileage value in comparison to my lease mileage (36, 000 3 year lease) I am more upset about the lack of simple customer courtesy. 1. Given the fact that I pay every month for this "maintenance" it would have been great if I received a heads up email, or simple phone call updating me on my status in relation to mileage and maintenance completed. Because I received nothing of the sort, I have found out that even though I have been paying for over the last 2 1/2 years for maintenance, I am still going to have to pay out of pocket. 2. There should be an avenue to appeal for $ spent on a monthly basis for maintenance that is lost due to no alert of the mileage situation a customer may be in. Clearly this company does not value customer service and puts monetary profit ahead of any thought of customer relation.

Bought a brand new Ford Figo from Kempster Ford Hatfield. Went for service at 15 000 km and all was in order. Then on 21 000 km the reverse gear had difficulty. I booked in my car on Monday, 2 November 2015 at the above branch and on Wednesday, 4 November 2015 I was informed that the clutch needs to be replaced. How is that possible? The car is never driven in heavy traffic and covers about 30 km per day and is very well looked after. Secondly, no courtesy vehicle was allocated to me. Why can't they give you courtesy vehiche when car which is still under warranty gives major problems like this. I am so dissapointed as I bought a new car from reputable brand to ensure that I have reliable transport. No after a year and 21 000 km later I am left stranded with no vehicle and obliged to rely on fellow colleages to pick me up for work. Totally not acceptable.

Dear sir, ma ’me this is mostafa mohamed abd el kawy from cairo, egypt. I decided to buy my ford focus on november 2014, for my knowledge of ford’s great advantages which were clear in the points of safety, maintenance and customer care, although there were lots of rumors regarding a major problem in the gear box. So I went directly to ford agency and asked about this issue and I was informed that this was only in 2012 and 2013 car models and it has been fixed in the 2014 model, and that’s why I directly went for 2014 model. Unfortunately after buying the car nothing of those points turned out to be true as i’ve been facing major problems since then. The story started when I was doing my 5km car service, I was facing a problem in the gear box in the 1st two transmission shift and in the middle of the traffic the car stops and an error occurs “transmission over heated please break 10 min. And check manual”. And the car literally stops. When heading to the car service they informed me that it’s a software problem and that they updated the system. It didn’t stop at that point the same error kept on occurring which lead to going to both branches (Obour and abo rawash) 4 times with no hope and every time am told the same diagnose. So as you could see my experience with ford led to a year with 4 visits to your agent. This resulted in a waste of time, lot of hassles and the time the car spent more time at the service rather than with me. Am writing to you today after leaving the car for the 5th time at al obour branch feeling very frustrated and deceived by ford and needing a final solution for this irritating unresolved problem, bearing in mind that I even tried to sell the car but no one accepted buying it even the agency itself due to the drastic error. Believing in the trusted name of ford in the market as well as their response to their customers complains and enquires in which ford is most popular of, I am eagerly waiting your fast response to my complaint full of confidence that ford will never accept to lose their customers in the middle east, egypt. Your early reply is highly appreciated, regards, mostafa abd el kawy 002 [protected] 002 [protected]

I purchased two Ford extended warranties of 60 months/60, 000 miles, each just before the factory warranty expired on the two vehicles, and with me specifying that this warranty was to take over when the factory warranty expired. Come to find out, both warranties were backdated to the original date of purchase of each of the vehicles, thereby enabling me to pay for three years of warranty, for each vehicle, that had already expired or was nearing expiration. I only became aware of this when I received a notice in the mail that one warranty was set to expire shortly after its purchase. I have attempted by mail, email, and letter, to seek redress for more than six weeks, only to be put off, hung up on, lied to, promised that someone would call me and no one has ever called. Today, 10/23/15, is the date of the expiration of one contract, and if this isn't resolved to my satisfaction, I will never buy another Ford product. I bought a Ford lemon in 1988, and didn't buy another Ford until the 2011 Edge and another vehicle in 2013, only because Ford take a bailout. I would recommend CarChex for an extended warranty, rather than these unresponsive, inept, inattentive, and mendacious frauds. My account number is [protected], and a proper resolution would be to actually provide the period/mileage I paid for.

I made an inquiry for a brand new Ford Figo about 3 months ago. However, i did not purchase the car. I am now receiving fines on my name for a car that i did not purchase. I made the inquiry at the Bluff branch and the salesman is Lolo Dubazana. Lolo is not responding to my emails. I did speak to the accountant at the Bluff branch and i was advised that he will email me proof that the fine was paid. I am still waiting for the proof of payment. I would like to know, how did Ford register a car on my name without me signing any registration documents. Thank you Ashvir Ramlugan [protected]

My ford ranger went in for his 15000km service on the 14 october. My ford is fitted with anti hijacking system. When arriving for service I show them where my anti hijacking button is fitted, the system was working perfect. When receiving my ranger the following day on the 15 october and went on leave, later during the day I fond out my system is not working properly. I phone them on the 19 october in the morning if I can bring in my car so that they can help me with it because it was working before car went in for service. The excuse was it not fitted by ford and they are not responsible for it. So ever ting you fitted extra on you ford and its not ford fitted they are not taking responsibility of that if things went wrong during any service.

I believed I was a co-signer on a vehicle for my grandson. He actually worked for Ford as a certified mechanic. Apparently, he couldn't make the payments and the car was repossessed. I didn't know about it until it was done. I called Ford to try to reinstate, at first, they agreed and gave me a number to pay, where to send, and how to get vehicle. Approx. 10 minutes later, I received a phone call back stating that option wasn't available any longer as my grandson was apparently on another phone call with another agent at the same time (he was working, and I was unaware he was calling). I called back and desperately tried to work this out, but NO one would even try at this point. Seems to me that Ford NOT working this out is to no ones advantage. So what, I let the car go to auction, file bankruptcy and its a done deal? Seems crazy to me, but I am 79 years old, why do I care? I REALLY wanted to work this out with Ford so everyone wins.

I am based in south africa, I keep dissapointed with ford every year. I bought this car fiesta in 2013 february brand new and ever since I had this car I have been spending thousands of rands on stuff I know nothing about. Im not sure if its because I am a woman or that 5 of my family members all buy their cars and upgrade from ford and now they think they can take advantage and charge us a battery that is worth r7200. We support ford, the entire family but ford doesnt seem to care, the service is crap (South africa - witkoppen sandton) and their cars which they say are brand new, either have factory faults and they dont want to take responsibility for it or they are just doing this on purpose. I am never buying a car from ford and I actually regret my decision of purchasing a car with them since it looks like im loosing money every year on fixing parts. *very pissed, albeauty [protected]@gmail.com

I would not recommend Ford to anyone and I see the complaints pouring in here.I bought the new ford ranger in July 2012 for my wife it is now September 2015 and it has less than 20000km.

We did the first service on 9243km we were 5 months late but in time for 15000km, I did have to pay 50% of the service due to this fact and I had no problem with that.

We then serviced the vehicle in May 2015 in time for its service(July is the due date every year for service as of year to year from purchase date) and well below the 30000km mark.

A few days after the May service there was a clanky loose noise under the car coming from the engine, I took the vehicle in and they said that the screws of the engine shield or the oil shield was not tightened enough and they fixed the problem.

About 2 months later my wife keeps complaining about the brakes. I ask my wife to go to a petrol station and check oil and water.
The petrol attendant at the station says the oil tank is virtually empty and fills it up.

I make an appointment, I take the vehicle in to Ford Human Auto in Bloemfontein and tell them I'm unhappy with the service done in May as since then we have strange noises, loose shields which protects the vehicle, brakes not responding having to pump them and lastly no oil in the vehicle.

They reply with they will check the vehicle and fix it, I ask for a lift home they reply its 17:10 they cannot give me a lift so I call Land Rover next door whom I have a vehicle with to fetch me and take me home they do so, I complain to Ford and they just don't care WOW.

Ford Human Auto phone me the next day and say the brakes will need 2 parts and that I will have to pay for it because my warranty is void, total R8000, I refuse because I never signed the customer assistance service and warranty guide and we were only 5 months late the first time and well below the KM.
I told them the vehicle has under 20000km and has been serviced yearly and under the km but they don't care. I had my name down for a Ford Everest Titanium Package and they just don't give a damn.
My wife rides in town only with this vehicle and we have a 1 year old, 2 year old and a 6 year old and the breaks are faulty and under 20000km definitely not a well built vehicle and the service is appalling, my children were in danger and all they can say is warranty is void and I have under 20000km and the car is spanking brand new still, definitely not a safe vehicle.