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2.5 1 Review 230 Complaints
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FreeShipping.com Complaints 230

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M
12:53 pm EDT

FreeShipping.com customer service

If you shop a lot I'd say use this company because they give the highest cash back rebate and reimburse on shipping costs. However Customer Service from the "supervisors" to call center chat reps are so unprofessional. I swear if I didn't get a lot of coupons I'd stick with Ebates and that's FREE!I hate contacting them for anything. They need more training!

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F
FreeShipping.com CS
US
Aug 01, 2019 2:47 pm EDT

Hello,

I'm very sorry to hear about this experience, please reach out to me directly at Help@Freeshipping.com and I'll be happy to assist you.

Thanks,

Samantha
Customer Support Supervisor

ComplaintsBoard
F
10:39 am EDT

FreeShipping.com charged 12.97$ without any reason

I lived in the United States in February 2018 in January 2019. I used to shop online during the US, but every time I choose my own free courier service, such as macy's website, now I have left the US for 4 months. I found that your company deducted $12.97 from my credit card every month. This is really unbelievable. At this time, I went back to check my credit card bill. Your company has been deducting my fees every month. I am not sure why the amount has been deducted by "IC *FREESHIPPING.com 800-2556355 CT". The only information I have is the name of the website that took the money from my account. Please refund me my amount without any delay. My email id is [protected]@163.com Thanks.

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B
B
Barbara Pla
US
Aug 05, 2019 2:41 am EDT

I just noticed a charge for 3 months for $12.97 a month. I never ordered your
services or purchased a membership. This is a unauthorized charge that
I have no idea how you got my credit card info. I pay for shipping charges
on any purchases I make. Please refund charges to my bank checking account.
This is very decitful on your part.

M
M
M.S.Crouse
US
Jun 19, 2019 12:29 am EDT

A charge of 12.97 for the past 6 six months. Never authorized this.

M
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M.S.Crouse
US
Jun 19, 2019 12:27 am EDT

I have never requested any service or got any notice about a charge. Cancel my service and refund all the fees you have charged me on my card.
smayershorse@gmail.com

H
H
He Zhu
US
Jun 15, 2019 2:52 pm EDT

Please refund all my fees to my card.
I never request for service and did not get any notice about charge.
Please confirm the cancelation .
Email address: zhuhe272@gmail.com

ComplaintsBoard
E
3:33 pm EDT

FreeShipping.com trying to make a purchase

Tried to make a purchase on the LKBennett website and free shipping .com would not allow me to proceed unless i applied and paid 1.97 a month for free shipping. I did and come to find out that I could not apply it to my order. This is a scam and I want my money back and do not want the $1.97 to be debited from my credit card acct. You may also reach me at [protected]. Thank you

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arand
arand
Middletown, US
May 10, 2019 1:07 pm EDT

Hi!

I'd be more than happy to help you get your account cancelled and refunded. Please feel free to email me directly at Help@FreeShipping.com and I will take care of that for you.

Thanks!

Mike
FreeShipping.com
Sr. Manager of Customer Service

ComplaintsBoard
H
1:51 pm EDT

FreeShipping.com unauthorized debits from my bank account

I purchased a product from an outdoors company in December of 2017 and since that time there has been an unauthorized deduction of $12.97 from my bank account monthly. I have been unable to contact the company directly and the total amount is currently $194.55 these leeches have stolen from me. The banking account is a shared account with my spouse so we each assumed the charge was from something the other had done. We finally realized neither of us had authorized these transactions and now seek to have the funds refunded in full and to expose this company for their fradulent actions.

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D
12:04 pm EDT

FreeShipping.com unauthorized charges

Apparently I have not been paying close attention (so my bad) but Shipping.com has been charging $12.97 monthly for quite some time. I never authorized Any subscriptions to this company for any services. I contacted them and they are willing to only return (12) payments. This has been going on since 2016. I realize much of this is my fault for not auditing my checking monthly statements. But still this is ridiculous that a company can do this. BE AWARE

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H
8:25 am EDT

FreeShipping.com unauthorized billing and utilities

On Mar 12, 2019, freeshipping.com has charged me $1.97 Bills & utilities charges Reference number: 75418239071069688054049 for something I did not confirm and I don't know what they are. The second charge caught my attention on Mar 19, 2019
again, the freeshipping.com charge $12.97 don't know what they are. Please refund my the amount to my credit card. And stop cancel any so call free shipping on me.

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G
10:03 am EST

FreeShipping.com unauthorized credit card charges

On 2/6/2019 I was charged $1.97 with Reference Number 2490641151Z61F5P0 for I don't know what?
Then on 2/13/2019 I was charged $12.97 with Reference Number 24906411Q1ZG0TSL5 for I don't know what?

Please cancel whatever you are doing and refund $14.94, which is my money to the CreditOne Visa account you took it from. I do not want, and didn't ask for your service.

Thank you for your assistance,

Gordon Birkhimer

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T
6:33 pm EST

FreeShipping.com unauthorized withdrawals from my checking account.

On 11/20/18 and 12/20/18 I had unauthorized withdrawals from my checking account in the amount of $12.97 each month. I demand that my so called membership be canceled immediately and the $25.94 withdrawn be refunded immediately. I am unaware of who Freeshipping.com is or how they obtained my credit card information. I have never signed up for this service.

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M
Marge Anderson
US
Jan 22, 2019 11:53 am EST

I am being charged each month $12.97 and is taken out of my checking account without my approval... credit my account and cancel any other plans of charging me for some thing I didn't sign up for...thank you...Marge Anderson

R
R
RP is Pissed Off
US
Jan 15, 2019 5:54 pm EST

I discovered that freeshipping.com had fraudulently obtained my bank account number and was taking unauthorized withdrawals from my account which I never agreed to and never authorized. I called the company and spoke with someone on the phone who said they would refund the money but they have not told me how the company obtained my credit card number. You are stealing from people and this is criminal behavior. I see your answers to other people saying to just ask for a refund, but you had no right to take my money without my authorization in the first place. How do you answer for this kind of behavior? The person on the phone tried to tell me I just forgot I signed up for it, but I'm not a crazy person! I remember the things I do with stark and startling clarity, and this is not something I did! Nice try! This is called stealing! I expect to see every penny refunded or I will have this company brought up on fraud and theft charges!

arand
arand
Middletown, US
Jan 03, 2019 8:35 am EST

Hi,

We'd be happy to look into your account and cancel & refund those charges for you. Please reach out to us directly at Help@FreeShipping.com so we can locate your account.

Thanks!

Mike
FreeShipping.com
Customer Service Manager

ComplaintsBoard
J
10:11 am EST

FreeShipping.com fraudulent freeshipping.com transactions on my regions credit card account ending 2147

I have just noticed 2 deductions from my credit card of which I have no knowledge nor have they been authorized by me. My name is Judith Lunn and the transactions concerned are for $1.97 and $12.97 on Nov 25 and Dec 2 respectively on my Regions Credir Card ending 2147.
Please arrange to refund these amounts back to my account at your earliest convenience. Meantime I will be reporting this to my Bank and will in due course be notifying the AG Florida office of my concerns over having to take up such issues with a company I have never heard of nor would any wish to have dealings with.
I look forward to r ceiling a prompt reply.
Thank you in anticipation.
Judith Lunn

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F
FreeShipping.com CS
US
Dec 21, 2018 8:15 am EST

Hi Judith,

I have located your account and issued you a full refund. That refund should post back to your account within 2-5 business days. If there are any other questions you have please feel free to reach out to me directly at Help@FreeShipping.com.

Thanks!

Mike
FreeShipping.com
Sr. Manager Customer Service

ComplaintsBoard
J
5:04 pm EST

FreeShipping.com promised cash back rebate

FS cancelled my membership once I inquired about a rejection of my claim, AND when I had accumulated $552 in rebates due to cash back. FS was supposed to send me a check for such amount before 12/15 - to avoid paying what they owed me, they cancelled my membership.

After the I submitted the documentation, and they responded with the below, I got my membership cancelled.

From: FreeShipping.com
Sent: Thursday, November 29, 2018 11:24 AM
To: Branco, Jaqueline
Subject: [EXTERNAL] Re: [protected]-4825505

Your recent rebate submission has been received! We will review your back-up documentation and your rebate will be processed and will be paid out on the next qualifying month.
Since this email has been automatically generated, please do not reply. If you need further assistance, feel free to contact us at [protected]@FreeShipping.com.
Thanks again for your submission!
Sincerely,
The FreeShipping.com Team

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G
10:13 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

FreeShipping.com $12.95 unauthorized taken from my husbands bank account

freeshipping.com has been takeing money from my husbands bank account. We Never Signed up for this. Or Never autherized them to take any funds out of our account. A total amount free shipping.com took from our funds was$98.94. I don't know how they got our account number. We demand our funds back ASAP. This is totally unprofessional highway robbery.

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arand
arand
Middletown, US
Jul 31, 2018 12:23 pm EDT

Hi,

Unfortunately, I am unable to locate your account using the information provided above. Please reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty #CB1295. I would be more than happy to explain how you signed up, as well as cancel and refund you for any membership fees that you incurred from FreeShipping.com.

Thanks!

Mike
FreeShipping.com
Customer Service Manager

ComplaintsBoard
J
4:16 pm EDT

FreeShipping.com membership

This company is EXTREMELY unprofessional! I had service with them 2.5 years ago and tried to get service again last week. They didn't recognize my email address, so made me create a new account. I made two purchases, one for $780, the other for $967. They sent confirmation on the first one informing me of how much I'd be receiving only to cancel my membership a couple of days later. I called and was informed that I canceled my account. After informing the person that I didn't, she researched and found that they canceled me, due to my previous accounts, stating one account per household. Since that was my only account, she escalated and instructed me am to allow 48 hours to hear back. On the third day I called only to be told VERY BLUNTLY, that I'd have to wait and that they didn't know when I'd be contacted. I get an email today which I've posted, but didn't address ANYTHING! The way this company handles business is horrible!

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arand
arand
Middletown, US
Jul 20, 2018 7:57 am EDT

Hi,

I'd be more than happy to research your account. However, I am unable to locate your membership using the information given here. Please contact me directly at Help@FreeShipping.com and reference Customer Loyalty # CB719.

Thanks!

Mike
FreeShipping.com
Customer Service Manager

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J
11:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FreeShipping.com freeshipping.com membership

READ their user agreement VERY CLOSELY. There are so many stipulations, you have to walk a very fine line to make sure you stay within their guidelines. And THEY WILL will use whatever reason they can to end your membership with no notice after you've paid them monthly and made purchases and submitted evidence for rewards/shipping refunds. They won't answer your emails when you try to figure out why they suddenly blocked you from your account. They have a sister company called shopsmarter.com that does the same thing.

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arand
arand
Middletown, US
May 30, 2018 3:32 pm EDT

Hi,

I apologize for any confusion you have regarding FreeShipping.com and ShopSmarter.com. Both of these programs are intended for personal use only and only one membership is allowed per household. If you believe your account was shut down improperly, please reach out to me directly at Help@FreeShipping.com and please reference Customer Loyalty #C524.

Thanks!

Mike
FreeShipping.com
Customer Service Manager

ComplaintsBoard
X
3:59 am EDT

FreeShipping.com free shipping.com - refund me the money since march 2018

Now all of a sudden $12.97 every month was withheld from my debit card from the above named website. I paid complete amount using my debit card when I purchased cosmetics online. This is the only way they could have got my debit card number. I am not sure why the amount been deducted by "IC *FREESHIPPING.com [protected] CT" since March. I didn't subscribe anything, and the transactions are not authorized. The only information I have is the name of the website that took the money from my account on 17/05/2018, 4/19/2018 and 3/20/2018. Please refund me my amount without any delay. My email address is [protected]@foxmail. com.

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P
Peng Li
US
Sep 28, 2018 10:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

unfortunately, that happened to me the same. As a student, I have to pay $12.97 to you from April. Could you refund to me?Thanks.

A
A
AdriannaAline
US
Jun 22, 2018 12:13 pm EDT

Hello, This exact same thing happened to me and I am not sure why.
06/18/2018 Amount -$12.97
Description
IC *FREESHIPPING.C800-515-9185 CT

I'm very sorry but will you please refund me and take me off the subscription if that is what it was?
I've two emails and I'm not sure which one it is on, Thank you.

adriannaaline18@gmail.com

alinesfxyourmind@gmail.com

arand
arand
Middletown, US
May 21, 2018 7:52 am EDT

Hi,

I would be more than happy to help you receive the refund for those charges. Unfortunately, I was unable to locate an account using the information provided. Can you please reach out to me directly at Help@FreeShipping.com and reference Customer Loyalty #C520.

Thanks!

Mike
FreeShipping.com
Customer Service Manager

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W
2:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FreeShipping.com everything

These pimps are getting our credit information from merchants! I've had 3 bad experiences with this company and yet the merchants keep on wanting to sell this poop keep taking bribes from free shipping to keep them going! Don't fall for it! My bank was kind enough to get my money back, but I know that there are other folks who have bad banks. Please don't get sucked in!
Ward

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arand
arand
Middletown, US
May 21, 2018 10:02 am EDT

Hi Ward,

I apologize for any confusion you have regarding our program. FreeShipping.com is a money saving membership program that offers 10% cash back, free shipping rebates, return labels and so much more! It sounds like you've already been given a refund, however if you have not received all the charges back to your account, please let me know and I would be more than happy to issue that refund. You can contact me directly at Help@FreeShipping.com and reference Customer Loyalty #C521

Thanks!

Mike
FreeShipping.com
Customer Service Manager

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F
6:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FreeShipping.com unauthorized credit card charges

This so called company is charging my debit card for no reason. I am calling bbb to see what they can do. After all I see by your complaints that this scam has been continued since 2011. This is garbage... How can this be happening. I'm to call my congressman also... I am very teed off. As a veteran serving my country for 23 years I truly feel that something should be corrected in this situation...

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M
9:01 pm EDT

FreeShipping.com unauthorized withdrawal

IC Freeshipping.Com CT [protected]

took 12.97 from my account twice ! on [protected]

Ramona G. Waldron
98 pequawket trail
east baldwin, maine 04024

[protected]

Have no idea how they got access to my banking account information. Please advise as how to rectify and help retrieve this transaction regarding the money taken twice for 12.97 and how to stop this from happening again without authorization.

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Update by Mona Gagne Waldron
Mar 12, 2018 9:51 am EDT

just checking for any support

Update by Mona Gagne Waldron
Mar 11, 2018 9:07 pm EDT

no update at this time

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E
Edlong
Temple Hills, US
Jan 02, 2023 10:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I never heard of free shipping.com. My credit card was billed a$2.00 charge on 12/10/22 and an additional $13.00 on 12/17/22 for this free shipping.com. A service I did not sign up for and did not authorize. As I do not know what shipment I was charged for the following ref.#’s are on my bill 75418232344162569717937 and #75418232351163050995040.

arand
arand
Middletown, US
Mar 12, 2018 11:58 am EDT

Hi Ramona,

I have located your account, cancelled you and issued a full refund to your account. That should post back to your account within 2-5 business days. You also should have received a cancellation email and a refund email to the email address on file.

If you have any specific questions about your account or how you joined with us, please email me directly at Help@FreeShipping.com and I would be more than happy to assist you with this.

Thanks!

ComplaintsBoard
A
5:58 pm EST

FreeShipping.com charged my card without ever signing up for it

I was checking my credit card statement and saw this company. I've never heard of them before. I spoke with Andrew. He told me that I purchased this subscription through Early Moments. I said I've never of them or Freeshipping.com. I told him that Early Moments sounds like a company about children, and I dont even have any. He said they would cancel my subscription, and i had to ask if im going to get my money back. He did say I would and then i had to ask how long...good customer service would just provide that info, but by they way he reacted he gets these phone calls alot... So supposedly 3-5 business days i get the money back. If not im going to close my card.

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arand
arand
Middletown, US
Mar 06, 2018 7:47 am EST

Hi,

If you have any further questions about your account, please contact me directly at Help@FreeShipping.com. If your account has been refunded that should post back to your account within 2-5 business days. The refund is immediate on our side, however it may take your bank a little longer to disburse the fees to you.

Thanks!

ComplaintsBoard
V
12:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more

FreeShipping.com service that has been charged to my credit card that I didn't approve of.

Well two or three months ago I saw this on my account and didn't know how or what to do. I didnt sign up for this and im on disability and really dont have the money for what ever this is. I want my money back and for this not to happen agin. [protected]@yahoo.com my name is Virginia Kyrish and im really need tbis taken off and not charged anymore and I want my money back. Please.

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arand
arand
Middletown, US
Mar 01, 2018 8:27 am EST

Hi Virginia,

I have located your account for FreeShipping.com. I have gone ahead and cancelled your account as well as issued you a full refund of all charges. If you have any further questions, please reach out to me directly at Help@FreeShipping.com.

Thanks!

ComplaintsBoard
E
5:37 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

FreeShipping.com charge

FreeShipping.com charged me $12.97 after I clicked on its ad after making a purchase through Kohls.com just a few weeks ago.
There is no reason this amount should have been deducted from my account on 2/15/18. I would appreciate the amount to be refunded to me as soon as possible. My email is [protected]@hotmail.com.

Thank You Kindly,
Emma Grushkin

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arand
arand
Middletown, US
Feb 22, 2018 8:52 am EST

Hello Ms. Grushkin,

I see that your account has been cancelled and refunded. Please let me know if you have any other questions about your account and I would be more than happy to help.

Thank you!

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About FreeShipping.com

Screenshot FreeShipping.com
FreeShipping.com offers a subscription-based service that provides members with cash-back, shipping rebates, and discounts at a variety of online retailers. Members can also access price protection and return shipping benefits, aiming to enhance the online shopping experience by reducing costs associated with purchases.
How to file a complaint about FreeShipping.com?

Here is a guide on how to file a complaint against FreeShipping.com on ComplaintsBoard.com:

1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with FreeShipping.com in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with FreeShipping.com. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Make sure to follow these steps carefully to effectively file your complaint against FreeShipping.com on ComplaintsBoard.com.

Frequently asked questions (FAQ) about FreeShipping.com customer service
Expand Collapse all
Is Freeshipping.com a legitimate website?

Yes, Freeshipping.com is a legitimate website that offers free shipping deals and discounts from various online retailers.

Is Freeshipping.com a scam?

No, Freeshipping.com is not a scam. The company is a legitimate website that has been in business since 2008.

Can I trust Freeshipping.com?

Yes, you can trust Freeshipping.com. The company has a good reputation and has received positive reviews from customers.

How does Freeshipping.com work?

Freeshipping.com offers free shipping deals and discounts from various online retailers. Customers can search for deals on the website and use the codes or links provided to access the discounts.

Does Freeshipping.com have good customer service?

Freeshipping.com provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.

Are there any hidden fees when using Freeshipping.com?

No, there are no hidden fees when using Freeshipping.com. The company is upfront about its pricing and fees.

How can I be sure that my Freeshipping.com deals are legitimate?

Freeshipping.com guarantees the authenticity of all deals and discounts listed on its site. The company also provides a refund policy for any issues with deals.

Are there any complaints about Freeshipping.com?

Like any company, Freeshipping.com has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is Freeshipping.com affiliated with any other companies?

Freeshipping.com is an independent website and is not affiliated with any other companies.

How do I know if Freeshipping.com is the right website for me?

You can determine if Freeshipping.com is the right website for you by researching the company, reading customer reviews, and comparing its deals to those of other free shipping websites.

Does Freeshipping.com offer deals for a variety of retailers?

Yes, Freeshipping.com offers deals and discounts for a variety of online retailers.

Does Freeshipping.com offer international shipping deals?

No, Freeshipping.com does not offer international shipping deals. The company only offers deals for retailers that ship within the United States.

Can I combine Freeshipping.com deals with other discounts or promotions?

It depends on the specific deal and retailer. Customers should review the terms and conditions of each deal carefully before making a purchase.

How does Freeshipping.com handle returns or exchanges?

Freeshipping.com does not handle returns or exchanges. Customers should follow the specific return policy of the retailer from which they made their purchase.

Does Freeshipping.com offer any additional services besides free shipping deals?

No, Freeshipping.com only offers free shipping deals and discounts from various online retailers.

How do I contact Freeshipping.com's customer support team?

Freeshipping.com provides customer support through a toll-free phone number, email, and live chat.

Are the deals on Freeshipping.com updated regularly?

Yes, Freeshipping.com updates its deals and discounts regularly to ensure they are current and valid.

Does Freeshipping.com have a mobile app?

No, Freeshipping.com does not have a mobile app. The company's website is optimized for mobile use.

Does Freeshipping.com offer a loyalty program?

No, Freeshipping.com does not offer a loyalty program.

How does Freeshipping.com make money?

Freeshipping.com makes money by earning a commission from the retailers whose deals are featured on the website. The company does not charge customers for its services, but rather earns a portion of the sale made through its website.

Overview of FreeShipping.com complaint handling

FreeShipping.com reviews first appeared on Complaints Board on Jan 12, 2009. The latest review Mixed Experiences with FreeShipping.com was posted on May 17, 2024. The latest complaint ic / *freeshipping. c 800-515-9185 ctus was resolved on Nov 07, 2017. FreeShipping.com has an average consumer rating of 3 stars from 231 reviews. FreeShipping.com has resolved 85 complaints.
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  1. FreeShipping.com Contacts

  2. FreeShipping.com phone numbers
    +1 (800) 869-5597
    +1 (800) 869-5597
    Click up if you have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number
    +1 (800) 501-3310
    +1 (800) 501-3310
    Click up if you have successfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number
    +1 (860) 358-9198
    +1 (860) 358-9198
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    +1 (800) 869-5597
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  3. FreeShipping.com emails
  4. FreeShipping.com address
    PO Box 290728, Wethersfield, Connecticut, 06129-0728, United States
  5. FreeShipping.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
FreeShipping.com Category
FreeShipping.com is ranked 239 among 1606 companies in the Online Shopping category

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