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FreeShipping.com Complaints 230

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G
9:57 am EST
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FreeShipping.com freeshipping.com

First of all I'm a 77 yr.old widow living on a very fixed income. I just checked my checking account going down through every transaction. All at once I noticed a recurring charge to FreeShipping.com. Kept looking back at my account and sure enough it's been coming off since July, 2017. Don't know anything about it and certainly don't remember signing up for anything like that. Do most of my shopping on Amazon Prime under my daughters account. Do not pay shipping so why would I sign on for something to get free shipping at $12.97 per month. I don't even order something every month. Not sure how this got started but feel I should get a refund for that amount that was taken out of my account. I could use that money rather than having it taken out of my account every month that I don't even use. I think somehow it got 'slipped' in without my knowledge. I did call the number a few minutes ago to see what it was about and they said they'd cancel it but I'd like to get my money back. Please send refund. I need it. I think it's just another scam, taking advantage of people and it needs to stop. And I read many other peoples complaints.

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2:38 pm EST
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FreeShipping.com ic free shipping.com

I began noticing a fee of 12.97 showing up on my statements. I realized that it's not something i paid for or approved of. I have been charged three or four times for 12.97 each time. I have not used these services before, and I would like a refund. Please and thank you. Otherwise I'm going to report this to someone higher up. Please resolve this issue ASAP and cancel a memebership.

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Q
Qianli Meng
US
May 08, 2019 12:57 pm EDT

please stop to charge my money from my accounts!

arand
arand
Middletown, US
Jan 25, 2018 8:16 am EST

Hi,

I would be more than happy to explain how you joined FreeShipping.com, however using the information given here, I am unable to locate an account. Can you please email me directly at Help@FreeShipping.com? I would be happy to cancel and refund your account for you.

Thanks!

Mike
FreeShipping.com
Customer Service Manager

ComplaintsBoard
M
8:35 am EST

FreeShipping.com they stole from my checking account

Part of this may be my fault for not meticulously checking my account every month. It was never a huge expense stolen from my checking account, so it got missed. Every month for months on end they were stealing from me. I went to my bank and they eventually got 2 months worth back for me. I got a new credit card, a new debit card and thought that would be the end of it. NO, it's not. Now they are back again stealing from my checking account. How is this possible. I never signed up for this disaster and have sure never used their services. I want them to cease and desist. But apparently they can get away with it. I'm beyond angry. I'm livid.

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4:32 pm EST
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FreeShipping.com unauthorized charge

I don't know how this company got my credit card number. But when I check my card statement, I found that I was charged $12.97 for this website and I have never signed up, which is displayed like IC *FREESHIPPING.COM [protected] CT 11/29. I would appreciate a full refund for the money and a cancellation of my account. Thanks so much. I can be reached at [protected]@case.edu.

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dottiel
US
Mar 19, 2018 2:11 pm EDT
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I just realized that your company has been charging my credit card account since at least November, 2017. This is an unauthorized charge occuring monthly. Please cancel this membership and issue me a refund for the five months you have been charging me. If I don't hear from you within a week of your receipt of this message, I will report your company to the FBI.

My name is Dorothy Leach. Each charge was made on my Chase Amazon credit card. Let me know about any other information you might need.

arand
arand
Middletown, US
Dec 04, 2017 8:43 am EST

Hi Zeling,

We have cancelled and issued a full refund back to your account. That refund should post back within 2-5 business days. If you have any further questions about your account, please don't hesitate to reach out!

Thanks!

Mike

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10:28 pm EST
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FreeShipping.com I am being charged for services that I did not sign up for

You took out of my account in the month of November $12.97, $1.97, $2.99, $4.00 and $19.99 for services I did not sign up for and do not want. Please cancel and stop taking out of my bank account immediately. It is the account in the name of Donald King at PNC Bank in Goldsboro NC. It happened on November 6 when my son was trying to renew his drivers license on line. Do not know how it happened from that. But please cancel so no more money is taken out of my account with PNC Bank. Thank You Donald King or account could be under Todd Johnson but money is coming out of Donald Kings account.

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arand
arand
Middletown, US
Nov 20, 2017 9:00 am EST

Hi,

I would be more than happy to assist you with your membership. Unfortunately, I'm unable to locate an account using the information given above. Once I locate your account I can certainly cancel and refund that for you. Please contact me directly at Help@FreeShipping.com.

Thanks!

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R
10:07 am EST
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FreeShipping.com ic / *freeshipping. c [protected] ctus

I do not understand why I am being billed for a service I don't recall requesting. Please contact me back so we can cancel this service immediately! Additionally I would like to request that the service that was charged to my account be refunded for services not rendered. Again, I have no idea what service is supposed to be supplied but I'm not receiving it either way.

Ross Hickey
[protected]
roce.[protected]@gmail.com

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wrong submission

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10:36 pm EDT
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FreeShipping.com unauthorized credit card charges

I frequently shop online, so I don't know how they got my credit card number. All I know is that for the months of September (8/17) and October (10/17), I was charged $12.97 for a website that I know I did not intentionally sign up for. I would appreciate a full refund for those months and a cancellation of my account. Thanks so much. I can be reached at [protected]@comcast.net.

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3:00 am EDT
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FreeShipping.com be careful

Of course, everybody can see that this is a membership service and everybody understands that the membership is not free. But I have just one question: how are people supposed to find out how much they should pay for it?
I haven't found anything on the main page, there's simply no information about it. So it means people are not aware of that. And it turns out that Freeshipping charges people without notifications, you just have no idea when exactly you have subscribed and why they haven't warned you.
Unfortunately, many people fall for their service and regret it later.
You have to know, that once you try something on the website, you will be charged soon. Be careful.

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12:17 am EDT
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FreeShipping.com monthly charges

Please cancel, I have never authorized these charges, to come out of my checking acct thru the Schools Federal Credit Union.
Please cancel ASAP.
Please cancel these account.
Please cancel this account
Please cancel this account ASAP
This so much crap, do you understand cancel this acvount ASAP
ASAP
ASAP
THIS COMPANY NEEDS TO BE REPORTED FOR FRAUDULENT ACTIVITY.

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1:00 pm EDT

FreeShipping.com charged 12.97$ without any reason

I ordered two books online from Valorebooks.com on 09/03/2017 and now $12.97 was withheld from my debit card. I paid the amount using my debit card when I purchased these books. I don know why the amount has been deducted by "IC *FREESHIPPING.COM [protected] CT". Please refund my amount as early as possible. My email id is [protected]@gmail.com

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Dalene Giles Bacus
US
Oct 14, 2017 3:59 pm EDT

Oh my hell! they did this two times to my mother in law and I just got off the phone with them again after only 4 months since the last time and I got all kinds of excuses and run around when asking direct questions on where exactly at the checkouts of these online stores does it state 10 dollar rebate? I also stated to both of the girls that I spoke to on both calls that they are misleading consumers, especially ones like my mother in law who are not all the good with computers. I told them they need to be more clear and direct with people to this last girl. I said "if you work for a legit non scamming company" then wouldn't you have the answers to the website navigation and more answers to questions and concerns from consumers? I called them both out on several lies and they just stumbled on their words and couldn't get off the phone fast enough! they are liars who do not know their a$ from a hole in the ground. beware at checkout for anything freeshipping.com or save now on $10 rebate! icshopsmarter.com 12.97 some 7 day trial states welcome email comes same day from free shipping.com no no no all lies # [protected]

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12:55 pm EDT
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FreeShipping.com unauthorized charge/information stolen

I recently checked my bank account and noticed a charge from freeshipping.com. I called and explained that I have not authorized or signed up for any service from them. They informed me that they got my info( including my name, address, password, and bank account info from kohls.com. I asked for a refund and they said yes but it would be about 2-5 business days. I contcted Kohl's and they were totally unconcerned that my info was taken from a 3rd party from their website.

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6:41 pm EDT
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FreeShipping.com charged $12.97 without reason

I frequently shop online, so I don't know for sure how they got my credit card number. All I know is that for the months of June (6/12/17), July (7/10/17) and August (8/9/17), I was charged $12.97 for a website that I Know I did not intentionally sign up for. I would appreciate a full refund for those months and a cancellation of my account. Thanks so much. I can be reached at hartman.[protected]@gmail.com.

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3:50 pm EDT
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FreeShipping.com wish.com

Charged my card for a free shipping membership that I never signed up for, called to make a complaint and request my money be put back in my account, and he's ask me so are u cancelling your membership, I said I never signed up for a membership nor have I ever ordered anything from wish.com, and I told him, if my money's not back in my bank account, I'm filing charges for fraud!

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10:27 am EDT

FreeShipping.com freeshipping.com fee???

I have no idea why money was taken out of my account. My rent is going to be late now that you took money out of my account. I cancelled my membership, now I really need my money back ASAP! I recall signing up thinking it was something for coupons, if I knew i would be charged I would have never signed up. Should be more clear. I canceled as soon as that money was taken out of my account, I don't care what the membership rules are. I need my money refunded back to me NOW!

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6:24 am EDT
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FreeShipping.com unfair cashback cancellation.

They will find every little reason, be it ridiculous, to take away all the cashbacks. Someone lived in this address had an account, so when I signed up for my own and accrued $300 in cashback, they suddenly took it away because of the same address. What - no one has ever lived in the same address after someone else? Bunch of scam artists! They took the cashbacks from the customers and the shares from the stores too. For every purchase made through their site, they'd get a share from that store.

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2:09 pm EDT
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FreeShipping.com unauthorized debits

On 2/2/2017, some purchase was made from ROKT. I have no knowledge of what the transaction. On the following dated, $12.97 was deducted from my checking as an automatic charge:
2/10, 3/13, 4/11, 5/11, 6/12/ I discovered this today, 7, 10/2017. I cancelled at once. I am retired since 2010, and have no use for any marketing.
My FREESHIPPING ID # 3144952.

I WAS TOLD THAT i CONFIRMED A :MEMBERSHIP" ON 2/2/2017, AND RECEIVED AN E-MAIL TO CONFIRM. IF THIS IS THE CASE, THERE WAS NO CLEAR INDICATION THAT I WAS AUTHORIZING CHARGES TO MY ACCOUNT. i HAVE NO RECORD AF ANY PURCHASE FROM ROKT

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4:30 am EDT
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FreeShipping.com charged $12.97 for no reason

Hello,
I was billed $12.97 for no reason on 06/28/2017 from "IC *FREESHIPPING.COM [protected] CT, " and I do not have an account with FreeShipping.com or bought anything from them. The most recent online purchase I have had was from ordering SAT and AP scores from their websites. Then I was randomly billed $12.97 for no reason on 06/28/2017 from my credit card. I do not know what happened and why I am billed this amount of money. Please refund me my amount without any delay. My email is [protected]@gmail.com Thank you.

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9:21 am EDT
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FreeShipping.com no product name given by company, but rebates on purchases made over internet

Today, 6/30/2017, have received a debit to my checking account for something that I don't know what is suppose to be shipped for free. Haven't ordered anything from or through any company by the name of "Freeshipping.com" The number given on my bank statement for customer service is [protected]. When called spoke to "Jane (no last name given) and was told they would credit my account for 12.97 within the next 3-5 days. They have all correct information, but don't know how they got it.

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3:13 pm EDT
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FreeShipping.com unauthorized charges

My credit card is being charged $12.97 monthly. From my statements, I have only verified two charges so far (see below). I have not purchased products nor used services from this company. I did NOT knowingly authorize these charges. I am requesting a full refund to my credit card AND to cancel any further transactions with this company. Below is the information from my credit card statement. I will also dispute these transactions with my credit card company. Please advise ASAP.

Amber Nelson
[protected]@hotmail.com

IC *FREESHIPPING.COM [protected] CT
Merchant Name: FREESHIPPING.COM
Transaction date:
05/22/2017
Card type: Visa
Transaction type: Purchases
Merchant description: CONTINUITY/SUBSCRIPTION MERCHANTS
Merchant information: [protected], CT
Reference number: 3044

IC *FREESHIPPING.COM [protected] CT
Merchant Name: FREESHIPPING.COM
Transaction date:
06/21/2017
Card type: Visa
Transaction type: Purchases
Merchant description: CONTINUITY/SUBSCRIPTION MERCHANTS
Merchant information: [protected], CT
Reference number: 2474

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8:00 pm EDT

FreeShipping.com $12.97 out of my account/ unauthorized bank account charge

I recently made an online purchase with Loot Lion and was involuntarily signed up for your guys website, as I see it has happened to many others that have purchased things online. I am not sure if you guys are scam or what, but I am a college student and every dollar counts for me. I believe I canceled my subscription and I would appreciate a full refund.

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Correy Yoder
US
Jun 28, 2017 5:04 pm EDT

thought it was FREE!

arand
arand
Middletown, US
Jun 12, 2017 9:54 am EDT

Hi,

I would be more than happy to assist you with this. Please contact me at Help@FreeShipping.com so I can locate your account and issue the refund back to you. I look forward to hearing from you.

Thanks!

Mike
FreeShipping.com
Customer Service Manager

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About FreeShipping.com

Screenshot FreeShipping.com
FreeShipping.com offers a subscription-based service that provides members with cash-back, shipping rebates, and discounts at a variety of online retailers. Members can also access price protection and return shipping benefits, aiming to enhance the online shopping experience by reducing costs associated with purchases.
How to file a complaint about FreeShipping.com?

Here is a guide on how to file a complaint against FreeShipping.com on ComplaintsBoard.com:

1. Log in or Create an Account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with FreeShipping.com in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with FreeShipping.com. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Make sure to follow these steps carefully to effectively file your complaint against FreeShipping.com on ComplaintsBoard.com.

Frequently asked questions (FAQ) about FreeShipping.com customer service
Expand Collapse all
Is Freeshipping.com a legitimate website?

Yes, Freeshipping.com is a legitimate website that offers free shipping deals and discounts from various online retailers.

Is Freeshipping.com a scam?

No, Freeshipping.com is not a scam. The company is a legitimate website that has been in business since 2008.

Can I trust Freeshipping.com?

Yes, you can trust Freeshipping.com. The company has a good reputation and has received positive reviews from customers.

How does Freeshipping.com work?

Freeshipping.com offers free shipping deals and discounts from various online retailers. Customers can search for deals on the website and use the codes or links provided to access the discounts.

Does Freeshipping.com have good customer service?

Freeshipping.com provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.

Are there any hidden fees when using Freeshipping.com?

No, there are no hidden fees when using Freeshipping.com. The company is upfront about its pricing and fees.

How can I be sure that my Freeshipping.com deals are legitimate?

Freeshipping.com guarantees the authenticity of all deals and discounts listed on its site. The company also provides a refund policy for any issues with deals.

Are there any complaints about Freeshipping.com?

Like any company, Freeshipping.com has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is Freeshipping.com affiliated with any other companies?

Freeshipping.com is an independent website and is not affiliated with any other companies.

How do I know if Freeshipping.com is the right website for me?

You can determine if Freeshipping.com is the right website for you by researching the company, reading customer reviews, and comparing its deals to those of other free shipping websites.

Does Freeshipping.com offer deals for a variety of retailers?

Yes, Freeshipping.com offers deals and discounts for a variety of online retailers.

Does Freeshipping.com offer international shipping deals?

No, Freeshipping.com does not offer international shipping deals. The company only offers deals for retailers that ship within the United States.

Can I combine Freeshipping.com deals with other discounts or promotions?

It depends on the specific deal and retailer. Customers should review the terms and conditions of each deal carefully before making a purchase.

How does Freeshipping.com handle returns or exchanges?

Freeshipping.com does not handle returns or exchanges. Customers should follow the specific return policy of the retailer from which they made their purchase.

Does Freeshipping.com offer any additional services besides free shipping deals?

No, Freeshipping.com only offers free shipping deals and discounts from various online retailers.

How do I contact Freeshipping.com's customer support team?

Freeshipping.com provides customer support through a toll-free phone number, email, and live chat.

Are the deals on Freeshipping.com updated regularly?

Yes, Freeshipping.com updates its deals and discounts regularly to ensure they are current and valid.

Does Freeshipping.com have a mobile app?

No, Freeshipping.com does not have a mobile app. The company's website is optimized for mobile use.

Does Freeshipping.com offer a loyalty program?

No, Freeshipping.com does not offer a loyalty program.

How does Freeshipping.com make money?

Freeshipping.com makes money by earning a commission from the retailers whose deals are featured on the website. The company does not charge customers for its services, but rather earns a portion of the sale made through its website.

Overview of FreeShipping.com complaint handling

FreeShipping.com reviews first appeared on Complaints Board on Jan 12, 2009. The latest review Mixed Experiences with FreeShipping.com was posted on May 17, 2024. The latest complaint ic / *freeshipping. c 800-515-9185 ctus was resolved on Nov 07, 2017. FreeShipping.com has an average consumer rating of 3 stars from 231 reviews. FreeShipping.com has resolved 85 complaints.
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  1. FreeShipping.com Contacts

  2. FreeShipping.com phone numbers
    +1 (800) 869-5597
    +1 (800) 869-5597
    Click up if you have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number
    +1 (800) 501-3310
    +1 (800) 501-3310
    Click up if you have successfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number
    +1 (860) 358-9198
    +1 (860) 358-9198
    Click up if you have successfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number
    +1 (800) 869-5597
    +1 (800) 869-5597
    Click up if you have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number
    More phone numbers
  3. FreeShipping.com emails
  4. FreeShipping.com address
    PO Box 290728, Wethersfield, Connecticut, 06129-0728, United States
  5. FreeShipping.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
FreeShipping.com Category
FreeShipping.com is ranked 239 among 1606 companies in the Online Shopping category

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