FreeShipping.com’s earns a 2.5-star rating from 231 reviews, showing that the majority of online shoppers are somewhat satisfied with their savings and service.
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freeshipping.com
First of all I'm a 77 yr.old widow living on a very fixed income. I just checked my checking account going down through every transaction. All at once I noticed a recurring charge to FreeShipping.com. Kept looking back at my account and sure enough it's been coming off since July, 2017. Don't know anything about it and certainly don't remember signing up for anything like that. Do most of my shopping on Amazon Prime under my daughters account. Do not pay shipping so why would I sign on for something to get free shipping at $12.97 per month. I don't even order something every month. Not sure how this got started but feel I should get a refund for that amount that was taken out of my account. I could use that money rather than having it taken out of my account every month that I don't even use. I think somehow it got 'slipped' in without my knowledge. I did call the number a few minutes ago to see what it was about and they said they'd cancel it but I'd like to get my money back. Please send refund. I need it. I think it's just another scam, taking advantage of people and it needs to stop. And I read many other peoples complaints.
ic free shipping.com
I began noticing a fee of 12.97 showing up on my statements. I realized that it's not something i paid for or approved of. I have been charged three or four times for 12.97 each time. I have not used these services before, and I would like a refund. Please and thank you. Otherwise I'm going to report this to someone higher up. Please resolve this issue ASAP and cancel a memebership.
please stop to charge my money from my accounts!
Hi,
I would be more than happy to explain how you joined FreeShipping.com, however using the information given here, I am unable to locate an account. Can you please email me directly at Help@FreeShipping.com? I would be happy to cancel and refund your account for you.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
they stole from my checking account
Part of this may be my fault for not meticulously checking my account every month. It was never a huge expense stolen from my checking account, so it got missed. Every month for months on end they were stealing from me. I went to my bank and they eventually got 2 months worth back for me. I got a new credit card, a new debit card and thought that would be the end of it. NO, it's not. Now they are back again stealing from my checking account. How is this possible. I never signed up for this disaster and have sure never used their services. I want them to cease and desist. But apparently they can get away with it. I'm beyond angry. I'm livid.
unauthorized charge
I don't know how this company got my credit card number. But when I check my card statement, I found that I was charged $12.97 for this website and I have never signed up, which is displayed like IC *FREESHIPPING.COM [protected] CT 11/29. I would appreciate a full refund for the money and a cancellation of my account. Thanks so much. I can be reached at [protected]@case.edu.
I just realized that your company has been charging my credit card account since at least November, 2017. This is an unauthorized charge occuring monthly. Please cancel this membership and issue me a refund for the five months you have been charging me. If I don't hear from you within a week of your receipt of this message, I will report your company to the FBI.
My name is Dorothy Leach. Each charge was made on my Chase Amazon credit card. Let me know about any other information you might need.
Hi Zeling,
We have cancelled and issued a full refund back to your account. That refund should post back within 2-5 business days. If you have any further questions about your account, please don't hesitate to reach out!
Thanks!
Mike
I am being charged for services that I did not sign up for
You took out of my account in the month of November $12.97, $1.97, $2.99, $4.00 and $19.99 for services I did not sign up for and do not want. Please cancel and stop taking out of my bank account immediately. It is the account in the name of Donald King at PNC Bank in Goldsboro NC. It happened on November 6 when my son was trying to renew his drivers license on line. Do not know how it happened from that. But please cancel so no more money is taken out of my account with PNC Bank. Thank You Donald King or account could be under Todd Johnson but money is coming out of Donald Kings account.
Hi,
I would be more than happy to assist you with your membership. Unfortunately, I'm unable to locate an account using the information given above. Once I locate your account I can certainly cancel and refund that for you. Please contact me directly at Help@FreeShipping.com.
Thanks!
ic / *freeshipping. c [protected] ctus
I do not understand why I am being billed for a service I don't recall requesting. Please contact me back so we can cancel this service immediately! Additionally I would like to request that the service that was charged to my account be refunded for services not rendered. Again, I have no idea what service is supposed to be supplied but I'm not receiving it either way.
Ross Hickey
[protected]
roce.[protected]@gmail.com
wrong submission
unauthorized credit card charges
I frequently shop online, so I don't know how they got my credit card number. All I know is that for the months of September (8/17) and October (10/17), I was charged $12.97 for a website that I know I did not intentionally sign up for. I would appreciate a full refund for those months and a cancellation of my account. Thanks so much. I can be reached at [protected]@comcast.net.
The complaint has been investigated and resolved to the customer's satisfaction.
be careful
Of course, everybody can see that this is a membership service and everybody understands that the membership is not free. But I have just one question: how are people supposed to find out how much they should pay for it?
I haven't found anything on the main page, there's simply no information about it. So it means people are not aware of that. And it turns out that Freeshipping charges people without notifications, you just have no idea when exactly you have subscribed and why they haven't warned you.
Unfortunately, many people fall for their service and regret it later.
You have to know, that once you try something on the website, you will be charged soon. Be careful.
The complaint has been investigated and resolved to the customer's satisfaction.
monthly charges
Please cancel, I have never authorized these charges, to come out of my checking acct thru the Schools Federal Credit Union.
Please cancel ASAP.
Please cancel these account.
Please cancel this account
Please cancel this account ASAP
This so much crap, do you understand cancel this acvount ASAP
ASAP
ASAP
THIS COMPANY NEEDS TO BE REPORTED FOR FRAUDULENT ACTIVITY.
The complaint has been investigated and resolved to the customer's satisfaction.
charged 12.97$ without any reason
I ordered two books online from Valorebooks.com on 09/03/2017 and now $12.97 was withheld from my debit card. I paid the amount using my debit card when I purchased these books. I don know why the amount has been deducted by "IC *FREESHIPPING.COM [protected] CT". Please refund my amount as early as possible. My email id is [protected]@gmail.com
Oh my hell! they did this two times to my mother in law and I just got off the phone with them again after only 4 months since the last time and I got all kinds of excuses and run around when asking direct questions on where exactly at the checkouts of these online stores does it state 10 dollar rebate? I also stated to both of the girls that I spoke to on both calls that they are misleading consumers, especially ones like my mother in law who are not all the good with computers. I told them they need to be more clear and direct with people to this last girl. I said "if you work for a legit non scamming company" then wouldn't you have the answers to the website navigation and more answers to questions and concerns from consumers? I called them both out on several lies and they just stumbled on their words and couldn't get off the phone fast enough! they are liars who do not know their a$ from a hole in the ground. beware at checkout for anything freeshipping.com or save now on $10 rebate! icshopsmarter.com 12.97 some 7 day trial states welcome email comes same day from free shipping.com no no no all lies # [protected]
unauthorized charge/information stolen
I recently checked my bank account and noticed a charge from freeshipping.com. I called and explained that I have not authorized or signed up for any service from them. They informed me that they got my info( including my name, address, password, and bank account info from kohls.com. I asked for a refund and they said yes but it would be about 2-5 business days. I contcted Kohl's and they were totally unconcerned that my info was taken from a 3rd party from their website.
The complaint has been investigated and resolved to the customer's satisfaction.
charged $12.97 without reason
I frequently shop online, so I don't know for sure how they got my credit card number. All I know is that for the months of June (6/12/17), July (7/10/17) and August (8/9/17), I was charged $12.97 for a website that I Know I did not intentionally sign up for. I would appreciate a full refund for those months and a cancellation of my account. Thanks so much. I can be reached at hartman.[protected]@gmail.com.
The complaint has been investigated and resolved to the customer's satisfaction.
wish.com
Charged my card for a free shipping membership that I never signed up for, called to make a complaint and request my money be put back in my account, and he's ask me so are u cancelling your membership, I said I never signed up for a membership nor have I ever ordered anything from wish.com, and I told him, if my money's not back in my bank account, I'm filing charges for fraud!
The complaint has been investigated and resolved to the customer's satisfaction.
freeshipping.com fee???
I have no idea why money was taken out of my account. My rent is going to be late now that you took money out of my account. I cancelled my membership, now I really need my money back ASAP! I recall signing up thinking it was something for coupons, if I knew i would be charged I would have never signed up. Should be more clear. I canceled as soon as that money was taken out of my account, I don't care what the membership rules are. I need my money refunded back to me NOW!
unfair cashback cancellation.
They will find every little reason, be it ridiculous, to take away all the cashbacks. Someone lived in this address had an account, so when I signed up for my own and accrued $300 in cashback, they suddenly took it away because of the same address. What - no one has ever lived in the same address after someone else? Bunch of scam artists! They took the cashbacks from the customers and the shares from the stores too. For every purchase made through their site, they'd get a share from that store.
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorized debits
On 2/2/2017, some purchase was made from ROKT. I have no knowledge of what the transaction. On the following dated, $12.97 was deducted from my checking as an automatic charge:
2/10, 3/13, 4/11, 5/11, 6/12/ I discovered this today, 7, 10/2017. I cancelled at once. I am retired since 2010, and have no use for any marketing.
My FREESHIPPING ID # 3144952.
I WAS TOLD THAT i CONFIRMED A :MEMBERSHIP" ON 2/2/2017, AND RECEIVED AN E-MAIL TO CONFIRM. IF THIS IS THE CASE, THERE WAS NO CLEAR INDICATION THAT I WAS AUTHORIZING CHARGES TO MY ACCOUNT. i HAVE NO RECORD AF ANY PURCHASE FROM ROKT
The complaint has been investigated and resolved to the customer's satisfaction.
charged $12.97 for no reason
Hello,
I was billed $12.97 for no reason on 06/28/2017 from "IC *FREESHIPPING.COM [protected] CT, " and I do not have an account with FreeShipping.com or bought anything from them. The most recent online purchase I have had was from ordering SAT and AP scores from their websites. Then I was randomly billed $12.97 for no reason on 06/28/2017 from my credit card. I do not know what happened and why I am billed this amount of money. Please refund me my amount without any delay. My email is [protected]@gmail.com Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
no product name given by company, but rebates on purchases made over internet
Today, 6/30/2017, have received a debit to my checking account for something that I don't know what is suppose to be shipped for free. Haven't ordered anything from or through any company by the name of "Freeshipping.com" The number given on my bank statement for customer service is [protected]. When called spoke to "Jane (no last name given) and was told they would credit my account for 12.97 within the next 3-5 days. They have all correct information, but don't know how they got it.
The complaint has been investigated and resolved to the customer's satisfaction.
unauthorized charges
My credit card is being charged $12.97 monthly. From my statements, I have only verified two charges so far (see below). I have not purchased products nor used services from this company. I did NOT knowingly authorize these charges. I am requesting a full refund to my credit card AND to cancel any further transactions with this company. Below is the information from my credit card statement. I will also dispute these transactions with my credit card company. Please advise ASAP.
Amber Nelson
[protected]@hotmail.com
IC *FREESHIPPING.COM [protected] CT
Merchant Name: FREESHIPPING.COM
Transaction date:
05/22/2017
Card type: Visa
Transaction type: Purchases
Merchant description: CONTINUITY/SUBSCRIPTION MERCHANTS
Merchant information: [protected], CT
Reference number: 3044
IC *FREESHIPPING.COM [protected] CT
Merchant Name: FREESHIPPING.COM
Transaction date:
06/21/2017
Card type: Visa
Transaction type: Purchases
Merchant description: CONTINUITY/SUBSCRIPTION MERCHANTS
Merchant information: [protected], CT
Reference number: 2474
The complaint has been investigated and resolved to the customer's satisfaction.
$12.97 out of my account/ unauthorized bank account charge
I recently made an online purchase with Loot Lion and was involuntarily signed up for your guys website, as I see it has happened to many others that have purchased things online. I am not sure if you guys are scam or what, but I am a college student and every dollar counts for me. I believe I canceled my subscription and I would appreciate a full refund.
thought it was FREE!
Hi,
I would be more than happy to assist you with this. Please contact me at Help@FreeShipping.com so I can locate your account and issue the refund back to you. I look forward to hearing from you.
Thanks!
Mike
FreeShipping.com
Customer Service Manager
FreeShipping.com Reviews 0
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About FreeShipping.com
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1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with FreeShipping.com in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with FreeShipping.com. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
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Yes, Freeshipping.com is a legitimate website that offers free shipping deals and discounts from various online retailers.
No, Freeshipping.com is not a scam. The company is a legitimate website that has been in business since 2008.
Yes, you can trust Freeshipping.com. The company has a good reputation and has received positive reviews from customers.
Freeshipping.com offers free shipping deals and discounts from various online retailers. Customers can search for deals on the website and use the codes or links provided to access the discounts.
Freeshipping.com provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.
No, there are no hidden fees when using Freeshipping.com. The company is upfront about its pricing and fees.
Freeshipping.com guarantees the authenticity of all deals and discounts listed on its site. The company also provides a refund policy for any issues with deals.
Like any company, Freeshipping.com has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.
Freeshipping.com is an independent website and is not affiliated with any other companies.
You can determine if Freeshipping.com is the right website for you by researching the company, reading customer reviews, and comparing its deals to those of other free shipping websites.
Yes, Freeshipping.com offers deals and discounts for a variety of online retailers.
No, Freeshipping.com does not offer international shipping deals. The company only offers deals for retailers that ship within the United States.
It depends on the specific deal and retailer. Customers should review the terms and conditions of each deal carefully before making a purchase.
Freeshipping.com does not handle returns or exchanges. Customers should follow the specific return policy of the retailer from which they made their purchase.
No, Freeshipping.com only offers free shipping deals and discounts from various online retailers.
Freeshipping.com provides customer support through a toll-free phone number, email, and live chat.
Yes, Freeshipping.com updates its deals and discounts regularly to ensure they are current and valid.
No, Freeshipping.com does not have a mobile app. The company's website is optimized for mobile use.
No, Freeshipping.com does not offer a loyalty program.
Freeshipping.com makes money by earning a commission from the retailers whose deals are featured on the website. The company does not charge customers for its services, but rather earns a portion of the sale made through its website.
Overview of FreeShipping.com complaint handling
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FreeShipping.com Contacts
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FreeShipping.com phone numbers+1 (800) 869-5597+1 (800) 869-5597Click up if you have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number+1 (800) 501-3310+1 (800) 501-3310Click up if you have successfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (800) 501-3310 phone number+1 (860) 358-9198+1 (860) 358-9198Click up if you have successfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (860) 358-9198 phone number+1 (800) 869-5597+1 (800) 869-5597Click up if you have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have successfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number Click down if you have unsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number 0 0 users reported that they have UNsuccessfully reached FreeShipping.com by calling +1 (800) 869-5597 phone number
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FreeShipping.com emailsmiamonaco@freeshipping.com100%Confidence score: 100%Supportmiamonaco3458@freeshipping.com100%Confidence score: 100%Supportkpennell@freeshipping.com100%Confidence score: 100%Supportcustomerservice@freeshipping.com93%Confidence score: 93%supportrebates@freeshipping.com91%Confidence score: 91%
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FreeShipping.com addressPO Box 290728, Wethersfield, Connecticut, 06129-0728, United States
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FreeShipping.com social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Most discussed FreeShipping.com complaints
unauthorized credit card chargeRecent comments about FreeShipping.com company
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