FreeShipping.com
Reviews and Complaints

I started seeing monthly charges on my AMEX bill of $13 per month from Free Shipping. I went back and saw charges going back several months.
I called Free Shipping at the number shown on the statement and asked them when I signed up for this and they said I must have done it but could not tell me specifics. I don't ever remember signing up for free shipping. Seems like an underhanded way to get revenue.

I unsubscribed from Your site and You attempted to charge Me on My debit card. I do not keep extra cash on it just for that reason. I do not want Your services and I am a little ticked off that You tried to take money from Me. This will cease immediately, and I do mean now! You want 350 words or I may not get this resolved?! Seriously this is an outrage and I insist on immediate having You discontinue attempting to take money out of My account. You Folks that pull such insulting interactions need to find a better way of life. As I stated, I unsubscribed from Your "Free shipping" site as soon as I saw that You wanted to charge Me, Hell I can pay the shipping on anything I do buy and still pay less than You would charge Me. I am dead serious, do not attempt to charge Me again!

I never agreed to sign up for their services. I don't know when I was signed up for but it might have been through an online store.

I was offered free shipping for items I purchased on the Land's End web site for the price of $10. Afterwards, charges of $13.00 a month started appearing on my credit card statement from FreeShipping.com. I feel that I was scammed and want all charges to date totaling seventy-eight dollars ($78) to be refunded. The company only offered to refund one month.

Today, I just cancel the freeshipping.com offer I was given for a week . I was charge $37.00 for nothing, because you done nothing for me. That is excessive and abusive take advantage of individuals. I demand an explanation for this action. I was offer this promotion as I was checking out of Catherine Women's Plus size store thinking I was going to received a discount for the current shipping fees. That was not the case. I am very disappointed with your actions.

Sincerely,

Zoraida C. McLaughlin
[protected]@aol.com
[protected]

I did not sign up for this service so I do not understand how were able to charge my bank account. I can only assume this is fraudulent charge. I want you to to cancel this service that I did not request and you need to refund the $13.00 that you falsely withdrew from my bank account. If this is in any way directly connected to a specific company and need to know there name so I contact them as well.

Freeshipping.com has made at least two unauthorized deductions from my bank account. I knew nothing about them until I noticed their fraudulent account deductions. [protected] $2.00 and [protected] $13.00 with no services or products rendered.

Ordered checks for 9.95 getting charge free shipping one on march3 for $2.00 and pending now is a $13.00 for? Thats [censored]. Nowhere did it say it was charging for service, you can bet this will be the last time I order. I could have bought them at my bank cheaper that that

I have never signed up for this how are they taking this out of my acc. I notice they are getting it out of my checking need this to stop.Last month and this month I see a 13.00 withdraw how in the world does this company do this .

---------- Forwarded message ---------
From: Priscilla Williams
Date: Mon, Nov 2, 2020 at 10:55 PM
Subject: Re: Missing Cashback
To: FreeShipping.com

Hi Jaime,

I am still missing cashback for the following October purchases. I have submitted numerous inquiries and phone calls and have yet to receive a satisfactory resolution.

I have taken the time to itemize the list of missing cashback claims and shipping rebate requests. In addition to the itemized list I have attached copies of the claim correspondences with Freeshipping.com yo highlight the extreme effort that I had to expend to reap the benefits of my paid subscription. Not only am I requesting for my account to be adjusted I am demanding that next month's subscription fee be waived due to this specific unresolved issue.

Despite repeated requests for a phone call to simplify the investigation and resolution process I continue to be denied this right and forced to communicate via email in futility. I am requesting for the last time for a phone call confirming receipt and correction PRIOR to the November 15th payout date. Please note that I am only submitting the UNPAID claims for review and processing! My contact number is included in the signature of every email.

Order of Attachments

1. Shopping History Summary FreeShipping.com
2. Itemized spreadsheet for missing claims
3. Supporting Claim Documentation (in chronological order of shopping trips and order history)
4. Confirmation of Ashley Stewart Free Shipping for orders more than $125
5. Missing price protection rebate for Ashley Stewart Item Chambly Jean Pantsuit original paid ($34.99); exchange sizes charged a higher price ($41.60) for item and duplicate shipping ($8.95)

Made a $3,000 purchase through Home Depot 05/2020. Should have received $300 cash back. When I did not receive the cash back I contacted Freeshipping.com I was told to send in a copy of my receipt, which I did. After several emails and phone calls, I was finally told two weeks ago I would be receiving the cash back. I was sent an email a few days ago saying now I would not and it was at their sole descretion if they would honor it. The email said I had received another incentive, which I did not. I asked them to tell me what I received and they did not provide that info. So the basically keep the $300.

I did not receive my check for march 2020. I did receive an email on april 16th stating my check for march in the amount of 56.71 was sent out and should be arriving shortly. After 2 weeks of not receiving my march check I called and was told there is nothing they can do until 90 days is up due to their policy. I called on July 16th and was told my request was being expedited and I would receive a call back within 48hrs. after 3 days I called again and spoke to a supervisor who informed me a check would be sent out by weeks end. I requested notification by phone of the check being sent out and was told I would receive a call back within 48-72 hours. no phone call no email. I called july 26th spoke with yet another supervisor who escalated my claim again and was told a check would be sent out by no later than weeks end. I requested a manager call me back and was told I would receive a call within 2-3 business days. still no check or email or phone call as of today Aug 2. I called again spoke to a supervisor, who told me an email was sent out on july 27. I did not receive the email. I asked for it to be resent. I also asked what was in the email, she stated they were waiting to see if the check had been cashed. She had no idea how long this would take. I requested a manager call me back please and was told I would receive a call by no later than Thursday. This whole process has been a farce and not worth the time and effort to keep track of their error. Each phone call is a minimum of 27 minutes and this last one was 32 mostly waiting. They are blaming it on Covid19 but I had a similar problem in Nov of 2019 and got the same run around. STRONGLY SUGGEST NOT USING freeshipping.com...

I called freeshipping.com when I realized I was being charged $13 a month since December 2019. When I called freeshipping.com they told me I had purchased something from Kohls on December 1st. I asked them to cancelt it.
I called Kohls and asked. I have never been in a Kohls store. They had nothing on file that I had purchased online or in the store. It is a scam...

I noticed I am being billed $13.00 a month for this free shipping service. I tried to go to their website several times to see what vendors use this service to determine if I want to continue this membership. However, every time I try to go to their website I get an error message. I am now submitting a dispute to my credit card account to discontinue this charge.

First this does not work its a rip off.. I want out.. And to cancel they said it would cost me 37.00... They have been taking out 13.00 a month from my bank acccount.. I want it stop and u can do this for me... Thank u very much! I thought when I took this on I would get no shipping on my thing but no way.. I have bought clothes I got no shipping off.. Why? Cause it does not work...

I would like the refund immediately. I never used this service... This is a scam and fraud. I will turn this over to the Attorney General and the FTC if I do not receive my refund immediately. Name is Brittney Nevarez
658 S 100 W Orem, Utah 84058

I ordered a gift on personal creations on the 16th of July. Oct 29th I noticed that I've been getting charged 13.00 since july. I don't do memberships so I knew this was an error. I pulled all my emails even from trash and none from freeshipping.com. I called and this lady tells my that because my email was on there that I filled out the form for a free money back rebate. I laughed in her face as she was full of [censored]. She was blaming me but did refund supposedly. Watch your statements.

So what I've read up on, is how they grab you is you're on a site you don't know, go to buy something and they offer FREE SHIPPING, so duh, you go for that option. But when you do, and hit buy, they automatically sign you up for a subscription, without you knowing, and yanks money from you month to month.

Instead of 12.97 each month, they took about ten bucks each month, for three months. So I called them and they canceled my subscription, but no refunds for the money they took, without me knowing. Cut ties, they're a scam.

I didnt order or anything, you charged me 12.97dollars.. without any reason. I dont want this anymore.. please refund my amount. I never thought about this, actually even I didnt gave card information. How would you do that ha? I dont want any membership
If won't refund my amount I would go to corporate and take action on this...
So Please respond as soon as possible..

The first time it happen was on 02/26/19 and it only took $1.97 so i didn't really notice but then it became $9.97 on 03/12/19 and its been the same on 04/04/19 & 05/06/19. I guess they forgot about June because on 07/08-9/19 they took $9.97 . i called them on 07/08/19 they answered and they were trying to find my account but the thing is i don't remember ever creating an account with them so it was useless . They later said that they would called me in the next 24 hours with their supervisor to refund me my money but i never got a call. Email is [protected]@gmail.com
IC *FREESHIPPING.C [protected] CT S469056454815983 CARD 8888
IC *FREESHIPPING.C [protected] CT S389070384896687 CARD 8888
IC *FREESHIPPING.C [protected] CT S309093375958266 CARD 8888
IC *FREESHIPPING.C [protected] CT S469123362702772 CARD 8888
IC *FREESHIPPING.C [protected] CT S589189358226762 CARD 8888
IC *FREESHIPPING.C [protected] CT S469188356962819 CARD 8888