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FreightQuote.com Customer Service Phone, Email, Contacts

FreightQuote.com
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2.0 21 Complaints
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FreightQuote.com Complaints 21

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4:47 pm EST
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FreightQuote.com no customer service

Don't be fooled by this company's user-friendly website (which auto-populates fields with information that is then held against you) and ostensibly-low rates. We have been in business for 10 years and have used numerous trucking agents. Trucking is a difficult industry, but these agents generally work on their customer's behalf to make it less painful. I have never had a worse experience with a trucking agent than the one I recently had with Freightquote.com. Not only did I receive a $1400 surcharge on a $700-quote load, they did almost nothing to advocate on our behalf with the trucker. I've had agents negotiate some type of reasonable settlement where each party would pay a portion of the surcharge. I disputed the charge, but the only calls and emails I got were basically to tell me that I had to pay the entire surcharge because I had incorrectly entered the data. This is an agent who has forgotten who hired them.

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Bobsa200
Perry, US
Oct 11, 2023 5:57 am EDT

Booked shipment. Shipment was damaged. Paid extra for insurance. $45 Found out after the fact, $500 deductible. Has been 30 days. no reply from insurer. Found out today, Oh no, 45 days. What a bunch of crap. Shippers beware

Roanoke Claim Filing Instructions for Load [protected] and Pro [protected]

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ctmarco3007
la vista, US
Aug 01, 2013 2:43 pm EDT

I have experienced a similar result. I was quoted $330 to deliver an arcade machine, was never explained about the possibility of fuel surcharges, lift-gate surcharge, or residential delivery surcharge. By the end they are trying to charge me $580. What a bait and switch tactics they seem to use.

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Overview of FreightQuote.com complaint handling

FreightQuote.com reviews first appeared on Complaints Board on Feb 18, 2010. The latest review Shipment overcharge was posted on Jul 12, 2022. The latest complaint over charged was resolved on Oct 27, 2014. FreightQuote.com has an average consumer rating of 2 stars from 21 reviews. FreightQuote.com has resolved 5 complaints.
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  1. FreightQuote.com Contacts

  2. FreightQuote.com phone numbers
    +1 (800) 323-5441
    +1 (800) 323-5441
    Click up if you have successfully reached FreightQuote.com by calling +1 (800) 323-5441 phone number 0 0 users reported that they have successfully reached FreightQuote.com by calling +1 (800) 323-5441 phone number Click down if you have unsuccessfully reached FreightQuote.com by calling +1 (800) 323-5441 phone number 0 0 users reported that they have UNsuccessfully reached FreightQuote.com by calling +1 (800) 323-5441 phone number
  3. FreightQuote.com emails
  4. FreightQuote.com address
    901 Carondelet Dr., Kansas City, Missouri, 64114, United States
  5. FreightQuote.com social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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