FreightQuote.com’s earns a 2.0-star rating from 21 reviews, showing that the majority of shipping clients are somewhat dissatisfied with logistics services.
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no customer service
Don't be fooled by this company's user-friendly website (which auto-populates fields with information that is then held against you) and ostensibly-low rates. We have been in business for 10 years and have used numerous trucking agents. Trucking is a difficult industry, but these agents generally work on their customer's behalf to make it less painful. I have never had a worse experience with a trucking agent than the one I recently had with Freightquote.com. Not only did I receive a $1400 surcharge on a $700-quote load, they did almost nothing to advocate on our behalf with the trucker. I've had agents negotiate some type of reasonable settlement where each party would pay a portion of the surcharge. I disputed the charge, but the only calls and emails I got were basically to tell me that I had to pay the entire surcharge because I had incorrectly entered the data. This is an agent who has forgotten who hired them.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Overview of FreightQuote.com complaint handling
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FreightQuote.com Contacts
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FreightQuote.com phone numbers+1 (800) 323-5441+1 (800) 323-5441Click up if you have successfully reached FreightQuote.com by calling +1 (800) 323-5441 phone number 0 0 users reported that they have successfully reached FreightQuote.com by calling +1 (800) 323-5441 phone number Click down if you have unsuccessfully reached FreightQuote.com by calling +1 (800) 323-5441 phone number 0 0 users reported that they have UNsuccessfully reached FreightQuote.com by calling +1 (800) 323-5441 phone number
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FreightQuote.com emailscontactus@freightquote.com100%Confidence score: 100%Support
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FreightQuote.com address901 Carondelet Dr., Kansas City, Missouri, 64114, United States
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FreightQuote.com social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Booked shipment. Shipment was damaged. Paid extra for insurance. $45 Found out after the fact, $500 deductible. Has been 30 days. no reply from insurer. Found out today, Oh no, 45 days. What a bunch of crap. Shippers beware
Roanoke Claim Filing Instructions for Load [protected] and Pro [protected]
I have experienced a similar result. I was quoted $330 to deliver an arcade machine, was never explained about the possibility of fuel surcharges, lift-gate surcharge, or residential delivery surcharge. By the end they are trying to charge me $580. What a bait and switch tactics they seem to use.