Fremont Ford
Reviews and Complaints

Mike Patel from Fremont Ford ain't followin' the rules 'bout wearin' a face mask. Lotsa his workers ain't wearin' no face masks. When we told him to put on a face mask, he said no.

I wouldn't recommend this dealer at all. They're all about money and taking advantage of customers. If you decide to buy a Mach E, Bronco, or F150 online from Fremont Ford, be prepared to pay an extra $10K to $15 on top of the listed price. These types of dealers are ruining the good ol' American car industry.

We got a used Mustang from Fremont Ford in December '19. The Carfax said no accidents, but the car shakes a lot on the freeway. We tried aligning it twice and putting in new bolts, only to find out it was in an accident. The dealer gave us a wrong Carfax report on purpose. It's really unsafe to drive this car. The dealer refuses to help us. Avoid this place. Look at the other negative reviews. We wish we knew how terrible this dealer is.

Fremont Ford ain't the best choice if you're lookin' to buy a Mach E or anythin' from Ford.com. They like to add a markup on the car, which ain't cool. I ordered a Mach E online and chose Fremont Ford as the place to get it delivered. But when it finally arrived after 6 long months, they held it hostage and gave me just 24 hours to pay an extra 5K. Like seriously, why should I pay more after waitin' so long? I complained to Ford Marketing, but I ain't sure if they can do anythin' 'cause it seems like the dealers have more power over the final price. The GM at this dealership thinks they're right and can sell the car for whatever price they want. So don't get too excited when you order from Ford.com 'cause the price ain't final and you'll be at the mercy of the dealer. Based on my experience, I highly recommend avoidin' this dealership altogether. They'll try to squeeze every penny outta ya and scam ya as much as they can. The car I ordered with the VIN *** was placed on Nov 27th, but I ain't willin' to pay the extra 5K the dealer added on top of the MSRP. It just don't make sense to pay more after waitin' so long. If you end up gettin' this car, just know that the dealer's gainin' from my loss and your extra money. This is where Tesla beats Ford any day. With Tesla, you pay what you ordered in the first place, no surprises. I don't know how Ford can keep goin' with this model if this is how they operate.

This review is for the General Manager of Fremont Ford located in Newark, California, ***. I am writing this review because *** represented Fremont Ford, a professional business establishment that my family and I have purchased many cars from over the years and remained loyal customers. However, I had a very unprofessional and untrustworthy experience with them recently.

I brought my car in for a check-up as it had a few issues. I have a warranty that covers up to 36,000 miles or 36 months, so I wanted to make sure everything was okay. I made an appointment with ***, a service advisor, for my 2019 Mustang. He told me that I would need to leave my car for 24 hours for diagnostics and that they would cover the rental fee for an Enterprise car if any additional maintenance was required.

I asked *** why they had waived the rental fee for my previous Ford vehicle (a Ford Fiesta) but had stopped doing so. He tried to explain the reason, but I wanted to see the documentation that implemented this new policy. Unfortunately, *** couldn't provide me with an answer. I asked to speak to the manager, and *** said he was the manager. However, when I checked the Fremont Ford website, his title was listed as "Service Advisor."

*** then took me to the sales area of the dealership and I waited by ***'s office. After a few minutes, *** and *** approached me. I expected *** to introduce himself as the General Manager, but instead, he simply asked, "Hi, what can I do for you?" I was puzzled and shocked, so I asked if he was ***. Thankfully, I was standing in front of his office window, which had his name on it. He confirmed that he was ***.

I briefly explained my previous experience with a service advisor and this current issue. I also asked for documentation regarding the new policy on rental fees. However, *** responded abruptly and rudely, saying that I didn't understand and that the dealership couldn't waive fees for no reason. He emphasized that they were doing what was best for the dealership and backed up ***. He made it clear that they would not be waiving the fee this time.

I was appalled by ***'s behavior and his unprofessionalism as a General Manager. I had always received kindness and willingness to help from the sales associates, so I didn't expect this treatment from someone in his position. I wanted to see the documentation to understand why I was granted a courtesy for my previous car but not this time. The rental fee itself wasn't the issue; it was the way I was treated.

I am completely disappointed in Fremont Ford and General Manager ***. I will be taking this matter to Ford Motor Company and higher authorities to make them aware of his unprofessional behavior. It's important for other Fremont Ford customers to know who they will be dealing with and the type of General Manager they have.

They asked for 10k markup on Mach-e that we reserved 9 months ago. They denied delivery once we refused to pay. VIN:

On 9/22, around 5:30 PM, because of the way the cars were parked at Fremont Ford, I fell backwards when a representative asked me to move. They wanted to show me the back seat, but the cars were parked in a way that made it difficult. As a result, I hurt my hand, wrist, and forearm. It's really painful, and I had to go to urgent care. Now, I can't work and I'm losing wages. The manager of the site didn't want to compensate me and didn't give me the owner's information. I don't even know if the owner knows about this terrible mistake and my injury.

On Jun 29,2021 I had the water pump and the idler pulley on my 2010 *** Fusion replaced at the Fremont Ford dealer service department. They charged me a total $1509.49 for the parts and the labor. I paid that amount with a credit card. The amount seemed too much, so I did some research on *** Blue Book. I found out that the fair repair cost range for *** dealers in the area for the same work that was done to my car is $293---$345. I think I should have been charged a fair price. I want a fair amount to be reimbursed back to my credit card.

I took my company vehicle to Fremont Ford for repairs about 2 months ago. They kept telling me that the service would be done "next week," but it has been going on for over 6 weeks now. I try to call every week for updates, but it's impossible to get a response. They put me on hold forever until the call hangs up. I'm extremely frustrated because these delays are causing my business to lose revenue. They never update me unless I reach out first. I don't understand how this business is still running. Their online reviews are terrible, with only 1 star, and I saw on your site (ComplaintsBoard.com) that their track record is really bad.

I bought a *** Ranger 2021 from Fremont Ford Dealership. In the beginning, my passenger door didn't close properly, and the service department said it was "normal." The lift gate also had alignment issues and wouldn't close correctly. They claimed to have fixed a transmission problem, but it's still causing trouble. I reached out to *** Corp., but they refused to take back my ***. I'm not happy with the vehicle as it has several defects that they ignore and consider normal. When I purchased the truck, the finance department kept pushing me to get the extended warranty, even though I repeatedly declined. They added it without my permission, which I think is illegal. All I want is for them to take back the truck because the quality is poor, and I don't want to own a truck with transmission issues within the first 5k miles. I have all the paperwork to prove what has been done to the truck. Please help me resolve this matter. Thank you.

I went to Fremont Ford on 10/12 with my 2018 Shelby ***. I had a conversation with *** about the diagnostic charges he wanted to charge me. He was asking for almost $3000 even though my car is still under factory *** warranty. Suddenly, *** appeared and started calling me rude and disrespectful. He claimed that I was being disrespectful to *** and not acting professionally. *** was completely wrong here, he was clearly lying. If the *** of this dealership reviews the camera footage, they will hear me speaking respectfully to *** the service advisor. I never raised my voice or argued with ***. It was a simple conversation between me and ***. After that, *** told me to take my car, leave the dealership, and not come back. He was very aggressive. I think he should be tested for drug use for the safety of his co-workers and customers. You can find more detailed information about this visit in my full review on this ComplaintsBoard.com page.

In January 2022, I scheduled an appointment at Fremont Ford to fix the passenger side headlight of my car. The Service Advisor, let's call him ***, greeted me. Initially, I was quoted $250 just for a technician to inspect my car. I agreed and requested to be informed of the total cost before any repairs were made. I then went to work.

Later that day, my wife called on my behalf to get an update. Surprisingly, she was given a price of over $1,000. She found this to be excessively high for a headlight repair. *** mentioned that he knew of cheaper aftermarket products, which seemed odd. He didn't seem very patient or attentive during the conversation. Perhaps he assumed my wife, being Asian, would be easily influenced? Who knows?

My wife then suggested that if the cost was that high, we should just forget about the repair and I would pick up the car myself. However, *** informed her that we couldn't take the car without the headlight fixed. He assured her that he would find aftermarket parts to lower the price. Essentially, he was saying that we couldn't retrieve our car until we paid for the repair. This made my wife skeptical, and she started asking questions. But *** was dismissive, trying to end the call quickly. It made my wife feel like we were being scammed.

To our surprise, we received a phone call later, saying that the job was completed and the total cost was $1,778.14. My wife immediately called *** to inquire about what happened to the promised aftermarket parts and the need for our approval. However, *** claimed that he had tried to contact us but received no response. This was puzzling since my wife works from home and always has her cell phone with her. She had not missed any calls.

Upon reviewing the paperwork, we discovered that none of the promises made to us had been fulfilled. We decided to visit *** in person to discuss the situation. He simply apologized and said the work had already been done. We felt scammed, betrayed, and disappointed by this shady business practice. We never expected such behavior from a reputable dealership like Fremont Ford.

On 03/22/2022, our mechanic checked my 2016 *** Focus and found a problem with the Communication with (***) Body Control Module DTC U040. They recommended taking the car to a *** dealership for further troubleshooting and repair. So, on 03/24/2022, we took the car to Fremont Ford. They kept the vehicle to try and replicate the issue. However, they couldn't reproduce the problem and returned the car to me on 03/29/2022. They charged me $255, but the problem persisted.

I had to bring the car back on 03/30/2022 for the same issue. Fremont Ford kept the vehicle for a couple of weeks and finally managed to duplicate the problem. They suggested replacing the Body Control Module and getting 2 new keys. The estimated cost for the repair is $1880.38, and the keys will cost $225.00. The Service Advisor, ***, informed me that the Body Control Module is currently on back order and will take some time to arrive.

After a few weeks, I tried contacting *** for an update, but I was unsuccessful. Throughout the entire month of April 2022, I didn't receive any updates from anyone at Fremont Ford. They never answered my calls or returned them. Frustrated, on 05/04/2022, I went to the dealership to inquire about the status of the *** back order. Supposedly, a person named ***, who claims to be the Director of the ***, informed me that the *** part is in stock but is only available in 2 service departments across the entire country. He said he would try to have the part sent to Fremont Ford. However, as of 05/12/2022, I haven't received any updates from Fremont Ford. Once again, my attempts to contact Mr. or anyone from the service department have failed.

My car has been at Fremont Ford for almost 2 months, and I paid $255 for nothing. They didn't offer a loaner car, and I haven't received any updates from anyone. None of my calls have been answered.

On 10/07 we worked with *** the Internet Sales Manager at *** Fremont and *** General store Manager who sent us the Electronic paperwork to secure the recall free *** Expedition 2021 VIN# FMJU1MT6MEA63191. *** verbally confirmed that the car has no open recalls. On 10/17 we wired $20 000 down payment to Fremont Ford. On 10/21 we received the paperwork to sign and *** papers stated 1 open recall Underhood Fire. We checked all available VIN check websites and all said open recall. We called *** and he tried to talk himself out of this, without any success and he surely didnt want to send it in an email or writing.. Do you wonder why? Well, I sent him a text message saying I will contact NHTSA and *** tomorrow morning, before I sign and send back the paperwork, to get it confirmed, that there are no open recalls. *** should know! 30 min. Later I received a call from Mr. saying after more digging and looking into the car, we noticed the recalls were not taking care of, but its no problem because all you have to do is take it to the dealership and get it done when the parts come in Of course, I follow the remedy to park a $70k car outside in *** Winter, bc it could catch on fire. 10/24 we stepped away from the contract due to breach of contract and sent an email to *** and the General Manager *** to refund our $20k down payment no later than 11/01 by service tracked mail or wire transfer. As of today we have not received any communication from Fremont Ford nor have the $20k been refunded to us. We will contact *** and also reach out to *** president of *** Fremont if we dont get this resolved asap. This Dealership has absolutely no knowledge of out of state sales. The car was sold to somebody else on 10/26 who did not do research and bought a car with a recall and no fix. Good for him, but I need me $20k back asap. Stay away from Fremont Ford if you can! Check your VIN.