Frigidaire
Reviews and Complaints

Good afternoon,
I purchased a Frigidaire 3.2 Cu. Ft. Freestanding Bar Fridge (EFR372) - Blue last year and it has now completely stopped working.
I submitted an inquiry on their website and completed all the information requested on May 24, 2021. Once submitted I received an automated email back from them advising someone will be in contact within the next 3 business days.
I had not received a response so on the 27th June and then again on 2nd July. I still have not received a response. I tried calling them but was on hold for over half an hour with no response.
My fridge has now been broken for nearly three months and still nothing back from Frigidaire.

[protected]
[protected]@live.co.uk

oven is not working still, under extended warranty thru frigidaire, have had made calls after calls to no avail can i receive any person or help, cannot keep buying food for my family because your company has failed to help resolve this matter, will be taking this to the better business bureau and will never ever buy this brand again, wish i had not

Varied and continuous noises that are extremely loud. Warranty tech showed up a few months ago and said it was fixed, but it all came back again. Tried calling Frigidaire's C/S number, but the recording said they had so many complaints they couldn't take my call!

I purchased a Frigidaire fridge in May 2021. My fridge broke due to an evaporator leak 1 month after purchase. so I contacted the company in June 2021 and they informed me that the warranty actually ends in August 2021 (which was not conveyed to me when purchased). They sent a technician to assess the situation. It was concluded that they do not have the parts to fix the problem so a new fridge will have to be delivered. The technician informed me that it will take 7-10 business days for the company to review my case and have a new one sent out. I contacted Frigidaire within 7-10 days for an update and they kept saying that it was being reviewed. Fast forward its been almost 2 months without a fridge and they said that because of peak season, it is taking longer than usual. I really wanted to believe that but each time I speak with a representative, they give me the run-around and then re-quote me another 10 business days. This is even after the fact that my case had already been reviewed and approved for a replacement. So now I am left waiting for them to send a replacement but with an infinite amount of review time left pending? How many more months am I to wait before a replacement can be provided? I understand that it is summer and it is peak season, but this is ridiculous. I also informed them that if replacement was an issue, I would like a full refund. The representatives informed me that they do not handle refunds and cannot process one for me. This is the first time purchasing this brand but the chances are slim to none for a second purchase in the future. They really need to have a better process in place to accommodate the timelines that they are promising customers.

I purchased a new refrigerator installed in late May. After my lights were installed in my kitchen you could see how scratched up the appliance is. My contractor said this is not right for a brand new appliance . What options do I have. Tried to contact the business where I purchased the refrigerator . They appear to skirt the issue. I do not feel that this is right

I purchased a stove at Lowes . The feature that I wanted had the air fryer. The advertisement on tv shows cooking with the air fryer the food shown was contained in a basket so that small items like chicken wings fries and onion rings could be contained . I understand that larger items could be cooked on the grill racks. When I got my stove delivered there was no basket! I went to Lowes and was told that Frigidaire does not provide the baskets. The tv advertisement is misleading! After paying over $2, 000.00 for a stove I would think that a basket could and should be provided being that that is an emphasis on air frying in your tv advertisement. I reach out to you before going on social media to warn others that Frigidaire is negligent! does not provide one essential item needed to do chicken wings, fries and onion rings! Sincerely, respectfully, Ruben LMondragon
Contact information 1014 Hilltop Dr. Chula Vista Ca, 91911. [protected].
Your attention into this matter would be greatly appreciated

We purchased a brand new dishwasher in November w020 from our local Lowes store. On May 4, 2021 the dishwasher quit working. We contacted the store we purchased it from who then transfered us to the Frigidaire representatives to schedule a service appt. That appt was May 20, 2021. The repairman came, supposedly ordered a part to repair it and had scheduled to return on June 16, 2021. The part NEVER arrived so when the repairman called, he had to "reorder" the part. Pushed the repair back to June 20, 2021. A different repairman came, proceeded to install the part and it still won't work. He said he isn't sure what is wrong with it zo he ordered all new electrical components and then scheduled a service appt for July 26, 2021. At that point, we will be without our dishwasher for almost 3. months. we are already a 8 months into our manufactures warranty. I called Frigidaire and was told that as long as they keep saying it can be fixed, even tbough they don't know what rhe HELL is wrong with it nor what is even needed to fix it, they won't replace it. I WILL NEVER purchase another Frigidaire product. Their lack of customer service SUCKS.

Side by side fridge under warranty has been broken for a week. The service provider came and deemed it unrepairable and the company has not issued a replacement or has another service repair company to fix it. They lie and they don't offer any resolutions within a reasonable amount of time. How can someone go without food for that long?.. They don't have anyone to send to fix it and they will not accept the repair companies diagnosis of being dead!

I purchased a side by side refrigerator in 2016, during the initial warranty period my control panel failed and was replaced by a certified warranty service. Several months later the replacement failed and Frigidaire replaced the panel a second time at no cost. The second replacement has now failed and I'm being offered a 50 percent discount on the part and would be responsible for the labor charge. This incident which goes back to 2017 is still the same incident and either the technician misdiagnosed the failure and the refrigerator itself is defective or I have been given defective control panels. In no way, do I feel I should incur any expense as no unit should require a fourth control panel within a five year window. The principle does matter and my recent request for resolution was met with a disgraceful offer.

We purchased the Frigidaire 27" Built-in Double Electric Wall Oven through Best Buy on 01/16/21 brand new and it was delivered 05/2021. The bottom portion of the oven is requiring the motherboard to be replaced on this new item. We are being told that we cannot receive a new oven due to a process where repairs have to be attempted first; however that makes no sense due to this being a brand new oven. We want the oven to be replaced and the cost of the install to be credited back (due to it being a wall oven).

Two technicians were sent out to evaluate the oven with most recent coming out on 06/24.

Lower oven is reaching extremely high temperatures and burning all items placed in it.

Purchased 6/19/12 oven and microwave with exhaust.
Have used baked potato sensor cook since installed. Today 6/26/21 it caught on fire!
The potato was on fire, inside the unit was torched. House full of smoke!
Looked up information and there have been several complaints since 2014 with no response or action taken to address this!
So dissatisfied and disappointed… Our budget does not afford us to be able to replace this!

I purchased a Frigidaire dehumidifier through Amazon. When I broke, while under warranty, I contacted Frigidaire, just to be told that I bought it from an "unauthorized 3rd. party". The fact that I bought it new from a recognized website meant nothin. I won't even get into the details of having to submit my claim twice, and having to chase after them to find out they were rejecting my claim a second time. Horrible experience.

Last June we purchased a Frigidaire AC unit. When we installed it this June, it was broken.
To get a new one, Frigidaire had us cut the cord and send our receipt in, along with a photo of the broken AC with the cord cut. In an email they said it would be "ten days." They told us to keep the old unit until they sent the new one, so now we're left with an AC on the side of our tiny house that people can trip over. And now, well over two weeks later, we have not received a new unit. When we have called it is almost impossible to get a person on the phone. Every time we try to call, the automated system tells us they're experiencing "high call volume" and hangs up on us. My husband finally got through today, and a rude woman told him that our situation was ""processing" and that since this was a "peak time, " she had "no idea" when we will receive the new AC and refused to do any further checking. It has been well over two weeks. We have heard nothing, can't easily contact anyone. The person we reached was rude and unhelpful. We have a broken AC on the side of our home. This AC is under warranty and we paid for it. Terrible service and I'll never buy another Frigidaire product.

I purchased a brand-new refrigerator on May 20th it was delivered May 26th the refrigerator did not even work for a week we are now a month in and I have not had a refrigerator for almost 30 days and it still has not been fixed beyond frustrated with four children and no refrigerator after I spent almost $1,000 on something I can't even use. Still waiting for it to be fixed I lost all my food and nobody cared, Frigidaire can't do nothing for me.

Make: Frigidaire
Model: FFSS2615TS5
S/N: 4A11104857
Purchased: 07 May 2021 Delivered 20 May 2021
Loc: Home Depot Broadview, IL.

Customer: Eduardo Hower [protected]
351 Whitehall, Northlake IL 60164

Bought a brand-new Frigidaire refrigerator from Home Depot, purchased on May 7, 2021 and delivered on May 20, 2021. The refrigerator is not working. Contacted Frigidaire Customer service, who weeks later (9-June-2021) sent a technician to the house. The technician clearly indicated in the receipt (357735) that he cannot fix the refrigerator because it's a sealed system. Contacted Frigidaire Customer service again on 21-June-2021, at which time, they related that the only thing they can do is schedule another appointment for a technician but can't give a date. In the meantime, we don't have a refrigerator to keep our food from spoiling. I urgently need a new refrigerator or my money reimbursed so I can buy a refrigerator.

Have been trying to get ice maker fixed since January 2021. Went out of warranty February 2021. A&E who provides warranty work has cancelled on us twice, came out and claimed Frigidaire coded the ticket wrong. Was coded as a collection call and wanted to charge us for the parts/labor. He did adjust the doors and now they won't shut unless we force them to close and seal to keep everything cold. Finally got Frigidaire on phone to correct the ticket but A&E would not do the work on same visit. Had to reschedule AGAIN. Appointment was supposed to be June 16 and they have cancelled that appointment and rescheduled for June 29th. OMG I just want an ICE MAKER to work properly and not make loud grinding noises. I will NEVER recommend Frigidaire due to the hassle we have had so far just getting ice maker fixed and now the doors adjusted after they "fixed" them before.

We bought this Frigidaire refridgerator on march 28, 2021, on June 1st 2021 a service tech under warranty came they said the fridge was defective from the factory that the seal that keeps the fridge cold was put on wrong causing me to lose 200 dollars worth of food and the temp to remain at room temp so all food i put in it will spoil within days, it is now june 8th and i am using a mini cooler to keep the babys milk cold. Frigidaire messaged me and said in good faith they would extend my warranty for another three months . However i can not get them to replace or fix it withthe warranty i have also the food i lost . i am very upset . and can use some help .thankyou

I purchased a LFSS2612TF4 which was made in Mexico at Loews the end of February 2012.
So far 3 of the drawers and sides are cracked just after being in the refrigerator with nothing heavy on the shelf. They crack in their own! The store recognized there is a problem with these drawers and I have contacted Electrolux more that 8 times. I waited two months for the first drawer and it came broken so did the next crisper drawer then they sent two wrong drawers and now two of the side shelves have cracked. I can't even think about calling and waiting over 30 min or more to get a customer service rep who is rude and not helpful and won't do anything about this.

I purchased a new refrigerator in 2010, newly built house, the technician was sent out numerous times concerning the ice maker not making ice. eventually the fridge was replaced seven years ago. The same problem existed in the new refrigerator. I contacted the manufacturers in Augusta, Ga, concerning this issue with the back of the fridge rusting, and pictures were sent. I was told we can give you a 10% discount on another frigidaire product and it was only 7 years old. I never really wanted this product, but purchasing the Professional I thought it was better. this company doesn't stand behind their products. I will NEVER purchase another Frigidaire product. Now my double ovens Professional wall ovens has malfunction. Never again.

Installed a new frigidaire gas cook top (36" 5 burners) about 1 month ago.
As of today, 4 out of 5 knobs are broken.

You can just break off pieces of the plastic stem in your hand.

This has to be a defect.

[protected] frigidaire control knob oem [protected]