Frigidaire
Reviews and Complaints

I wish I had read the complaints before purchasing. I purchased the range from Lowes November 30, 2018 and in March 2020, the oven and broiler no longer works. Worse, Frigidaire customer care seems to care less. 2 service call and a back ordered part and the manager Larry Graham acted like I should be grateful that they allowed me to PURCHASE an extended warranty on a major appliance that broke within 1 1/2 years...REALLY? Now I have to wait until May 15 to hopefully get a part that may not even be the problem and then wait until repairman can come and replace the part. Totally dissatisfied!

We purchased this refrigerator from Lowes on 9/3/18 and it was delivered on 9/16/18. In December the top icemaker stopped working. It was January 2019 before a service company was assigned to the repair, and on 1/8/19 Aegis refused to come to repair the item due to distance. Good Guy Appliance finally came in February 2019 Fix #1. No ice #2 was on April 17 repaired again by Good Guys 5/19. 11/27/19 No ice again #3 and food freezing in the back. A&E tech came declared it was working and left without fixing issue. Ice maker did work again without repair until 4/27 when it froze up again on April 25, #4. I called Lowes and they cannot find a repair person in their system, as I had purchased their extended warranty, never being offered a Frigidaire extended warranty. For the price we paid for this item, we are disgusted with the companies failure to address this issue, the quality of this product and the response I originally got from your customer service department (4/28). I did get a more helpful response from a supervisor (Sharon) at my request. I cannot believe that Frigidaire had failed to effectively resolve a mechanical issue that appears to be constant for this product (based on internet complaints). Lowe's appears to be talking about a warranty buyout rather than attempting further repairs. It is my hope that Frigidaire would at least provide us with an extended warranty on this refrigerator even if only for this issue at a minimum or replace this refrigerator in good faith. You have all documents needed in the records for this appliance as submitted prior to the 4/17/2020 failure.

I purchased my refrigerator in 2016. On Feb 2, 2017 the icemaker stopped working. It was repaired. It worked for 9 months, until Novembe 24, 2017 and then broke again. Got fixed again on December 6, 2018, March 19, 2019, April15, 2019, May 6, 2019 and again on May 14, 2019.
Icemaker worked untl April 17, 2020. Called to get it repaired. The icemaker was replaced. Still no ice. Technician supposed to come again on April 29th.
I had requested a replacement last year after the 5th time and was told that since the icemaker can be repaired, they would not replace the refrigerator.
This is horrible. I will never buy anything from Frigidaire again. This company really does not care. The only reason I keep getting this piece of junk repaired is because I purchased the extended warranty from them.

for the 2nd time a RF from them is starting to crack inside the unit
about 1-11/2 years ago they replaced my RF but it is happening yet again same spot what can I do? serviceman I had come out took pictures and contacted them do not want to have to pay for this service again

cracks not as bad but they are just beginning but will worsen over time

I purchased a Portable Ice Maker from Amazon it was a Frigidaire. After 37 days the product stopped making Ice and had a TERRIBLE smell. I called Amazon they told me that it was passed the 30 days and I would have to contact Frigidaire for a Warranty . So I did. Feb 17th. Here is is April 17th and I'm still getting the run around from Customer Svr. I've sent them everything they needed I was at the ending stage they told me to Mash it with a BAT or HAMMER video it and send it to them. I e-mailed back and told them I'm not a violent person, I would deposed of the unit the proper way. I was told after I mashed it to deposed of it. I did what I was told. I took it to our Local Transfer Station and deposed of it the proper way. But I didn't take a picture of the attendant taking it out . SOOOO basically now they're telling me I need proof of me getting rid of it. I told them I have NO PROOF of going to the Transfer Station. You drive in they take the product and you drive out. I've given them Pictures of Unit, Proof Of Purchase, Proof of cut Labels & cut Cord. Not sure where it goes from here. I keep getting CANNED LETTERS saying the samething. It's been 3 months. ALL I want is a replacement or a REFUND. That's it. Case # CF [protected]

Thank You Very Much

Lori Main

I wont be buying another Frigidaire product. I purchased a package deal through a home purchase 2018 and am very dissatisfied with the product. The ice maker runs and sounds like a haunted house. I have to turn it off at night, otherwise it wakes up the household. In addition to the noise the front of the doors has smudges that can not be removed no matter what I do. It always looks smudgy. I have tried everything to get a shine. Including baby oil. The stove top is the same thing, Never will I ever buy a frigidaire.

Around 1/2/20 my 2 year old refrigerator which I have an extended warranty stopped making ice. I contacted Frigidaire and they arranged for a company Advance Solutions (888-420-9806) to come in an evaluate the situations. The first time was 1/13/20, the repair man Ellis readjusted the temperatures on the refrigerator and said give it 24 hours if you don't get ice call me. After still not making ice I called Ellis and Advance solutions and notified them. They informed me that needed to order parts and would return to complete the repair. Advance notified me on 1/29/20 that the parts were received and Ellis would be coming to my home the next day 1/30/20 to complete the repair. Ellis came as promised but unfortunately did not have the parts so nothing was done. I again called Advance who informed me there was a problem they were not sure where my parts were but they would reorder the parts. Ellis returned for the third time today, Thursday, 2/6/20 with the parts, I think it was a water valve. Ellis proceeded to remove the old part in doing so he damaged the water line which caused the line to leak. He admitted that the waterline was not leaking until he attempted to remove it and told me he could not do the replacement as a result of the damage he caused and he shut the water off to the refrigerator and told me to call a plumber. He received his telephone instructions on how to dismantle the old part from some one he referred to as his"boss". I said "Ellis you caused and admitted to my wife and I that you created the damage and know you want me to incur the expense of a plumber as a result of the damages caused by you"? He packed his tools up and left me with a leaking water line and no access to water or ice.
I immediately contacted Advance Solutions to inform them of the damages their technician had caused.
The gentlemen said he would speak to the "boss" and get back to me. It is know 3 hours later and no one from Advance Solutions has contacted me. I called Frigidaire to inform them of my situation and they have arranged for another repair service MTE Mechanical to come to my home on Monday 2/10/20.
It is know 5 weeks later and not only due I have no access to water or ice but I have a damaged water line and a leak. My wife and I are both disabled and suffer from a variety of health issues which are impacted by these neglectful circumstances.
PLEASE HELP!
HOW DO WE GET THIS CORRECTED IN A TIMELY MANNER?

William Federice
529 Third Avenue
Pelham, NY 10803

Email: [protected]@gmail.com
Phone: [protected]

We purchased this product on 23 July 2016. The lower handle (attached to the Fridge not the Freezer) broke around Feb. 2017. So we ordered a new handle and paid $59.36. Now this handle is also broken. The reason is the top of the lower handle is too weak and every time we open the Fridge door, the top part of the handle undergoes a lot of physical stress.

I phoned the Frigidaire Manufacturer's customer service and was told the best they can do is give me 20% discount. I cannot keep on buying new handles for ever. I was just asking for two free handles. I can pick them up from Coast Wholesale Appliances 8488 Main St. Vancouver, BC. Thanks
Lutaf Adatia Tel: [protected] Burnaby, BC

I ordered both the small freezer and the 20 cu ft refrigerator. 1 fri fffu06m1tw frigidaire 6 cu. Ft. Upright freezer 360.00 360.00 1 fgvu21f8qf 20.5 cu. Ft. 2-in-1 upright freezer or refrigerator fri 1, 170.00 1, 170.00 1 delivery 49.99 the freezer has been delivered although the door could not be switched to a right hand opening. However, that problem is minor compared to the fact that I have recently found out that the refrigerator has been discontinued. Now I am in a huge pickle because of this refrigerator no longer being available. Question: will you soon have a similar refrigerator product available? I had planned on using these 2 products together; one in my kitchen [refrigerator]; the other in my mud room [freezer]. I disliked the available refrigerator originally. I do not like it anymore now. This situation is very frustrating. What will your replacement be? When will it be available? Please send me a good option.

I tried to send this on your regular site. However, the 'send button' did not work.
I am getting more frustrated all the time. Please help.

Ann e. Ruthsdottir
Brunswick, me [protected]
[protected]@yahoo.com
[protected]

I bought the Frigidaire gallery package with refrigerator, stove, microwave, and dishwasher on 9/2/16. Now only 3/12 years later I am looking at buying another stove and microwave. The stove has an terrible smell when I use the oven. It's unbearable and we can no longer use it. Also a week after that problem the microwave stopped working. I replaced the fuse and it immediately blew again. So now both the microwave and stove are unusable. I am a very careful clean person and take care of my home and appliances. I didn't expect to have to buy new stuff after I just bought new stuff only 3 and 1/2 years ago.

My microwave was installed approx. 1.5 years ago when I remodeled my kitchen, and has begun blowing fuses. From my research, I understand that this is a common complaint with newer Frigidaire microwaves. I do not have an extended warranty. Why is this such a prominent problem with your microwave ovens? Under the circumstances, what are you prepared to offer as a solution to this reocurring issue with my microwave? As info, I have also purchased a Frigidaire Gallery gas range, dishwasher, and refrigerator over the last few years.

Thank you

Rene Salois
280 Saw Mill Rd.
North Scituate, RI 02857
[protected]) (cell)

Frigidaire refrigerator Has huge rust spot on back from icemaker Condensation And is rusting through the back panel the light continuously goes out, The refrigerator also kicks a breaker from time to time which in turn cuts the power off, I have had to turn the water off going to the refrigerator because the water leaks. Have had service tech come out on more than one occasion and he says it is a manufacturing defect. I am 82 years old on a limited fixed income and in no way can I afford another refrigerator nor pay for another service call! Please help me...Lenna Dixon [protected]
Model number 253.70312214
Serial number 4A42002143

We bought the whole set of Gallery Series in 2012. Our refrigerator have been serviced three different times all within the ice maker. We did not purchase extended warranty, because spending the money we did, we thought we wouldn't have the problems we have had. We have been spending more money on this one appliance. This is the worse product to purchase and I will never buy another Frigidaire product again and will not recommend this brand to anyone I know. You can't get to many repairmen to touch it. Never again, so done with name. Chequela Wade

I used the self cleaning feature on my frigidaire gallery wall oven on Dec.17th 2019. If I had known using it was going to totally kill my oven I never would've used it. It turns on but no heat. Called frigidaire since the warranty is still valid and was told the soonest they could get a repair person to come out was Dec. 24h. I said ok and I thought I would still be able to bake some Christmas cookies, etc. When I called to confirm with the repair guy he said "I don't know why they told you the 24th, we're closed." I called Fridgidaire back they rescheduled for Dec. 26th. I called Arrow appliance repair, the same company they scheduled the first time, to confirm and was told "Why do they keep giving you wrong information. I'm closed til after the 1st of the year." I called Frigidaire back and asked " What the f**k is going on? How can you schedule repair service with a company that's closed for the holidays?" They told me they don' even talk to the people, they look at some schedule and go from there. The guy from Arrow calls me because he is totally confused and agrees to come look at the oven because he feels bad I've been given the run around.
The next day he calls and says he's in front of my house.
I go look, nobody there. I call him and ask where he is.
He said isn't your address 33 *****? I told him yes. he said "This house says 33" So this fool is in front of some random house that has 33 in the address and is trying to make me feel stupid. He finally found me, looks at the oven and he asked me who installed it. I told him my idiot of a landlord. That was that. He starts packing up his tools and says he has to call Electrolux and make sure the warranty is still valid since it wasn't installed by a professional. Ok fine, I understand that. He tells me he is going to go call them and he'll let me know. I thought he was going to go out to his van to call. Hell no. He got in his van and took off and that was the last I've seen or heard from him. So I still don't have a working oven and it's no closer to getting repaired 13 days ago. I suppose if I really want to screw up my day I can start calling Frigidaire and Electrolux again. How hard is it? Isn't their job "Customer Service"? It must be really difficult when the right hand doesn't know what the left hand is doing.
So I'm still waiting in San Diego. Is there nobody else to call In all of San Diego County?
I called Electrolux myself and told them what happened and asked if the warranty would still be valid. She checked and told me yes. It took 2 minutes to get an answer. I still don't know what happened to the guy from Arrow.

We had a refrigerator delivered brand new from Rona and the day it came to us it did not work we contacted Rona which gave us a number for repair centre the repair centre came out said that it was non-repairable they sent the information to Frigidaire Frigidaire said it was non-repairable that they would have a replacement for us and that was three weeks ago I called today and still nothing everything was bounced back to them so now I got to start all over and I've had no fridge for 3 weeks and still no fridge after purchasing this brand-new they will not take it back to the store and just replace it very unhappy and about the contact the lawyer

We have frigidaire dishwasher. It is leaking even when it is not running. It has ruined our kitchen floor and our basement ceiling and drywall.
we want to put a claim in and want Frigidaire to pay us for the damage. Serial No. TH22077312. Model No. LFBD2409LB. Please call us
asap. Johanna Philipps 30 Meadow Lane Richboro PA 18954. [protected]. [protected]@yahoo.com

Contacted customer service to get some assistance on why my New dehumidifier stopped running. She was completely useless, had no suggestions, asked me no questions, and really seemed completely unconcerned. So my phone call to them was a waste of my time and it made me feel that Frigidaire should absolutely do a better job in hiring. If that is the type of customer support they want to provide, their company will not do well because it shows customers that they really don't care once you have purchased the product. My 15-year-old figured out the problem and now the dehumidifier works. She should not have a job as someone who is supposed to help.

Ice maker randomly stops working. Very frustrating! We have called numerous times about this issue. Called once while the product was still under factory warranty and they attempted to fix it. Needless to say the fix didn't work. When I called back our warranty had expired and they said it was nothing they could do without me paying for it. REALLY! Same issue I had while under warranty and they wouldn't stand behind it. WOW! Good thing I bought an extended warranty. Had to call again today bc the ice maker has not worked in over 2 weeks. This is a known issue and they are not doing anything about it. I would recommend staying away from frigidaire!

I purchased a cooktop that was included in the rebate program. I submitted everything that was asked for, and was kept asking for additional information, including being asked for information that was already submitted. I spent over an hour on the phone with customer service of the rebate program, again submitting what they required, was told on the phone they received it as we were on the phone, and then 3 days later the emails requesting the information started all over again. The rebate program in my experience is a complete scam. I have spent hours trying to get a $100 refund. The $100 rebate put the cooktop in my price budget that's why I bought it. This is by far the worst rebate experience I have ever had.