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Brought Refrigerator from Lowes paid cash. Delivery was great, no damage at all, installation went as planned. After day 2 refrigerator part of unit froze all contents, unable to use any food had to throw away. Contacted Lowes was told to contact Frigidaire directly which I did. Sadly after 7 in-home trips from technicians, lost 7 days of vacation time off, loss of food still not fixed. Went to Lowes and they were no help sadly were told its covered under the 1st year warranty must be resolved with Frigidaire / Electrolux Home Products. Nothing against any of the techs being sent, but sadly they keep replacing parts and the issue is never resolved. So here is my issue, if I call again and take off time again and issue is not resolved then what. My lost time alone from work could have bought 3 Refrigerators, now add in the tech time and loss of food. I try contacting a true live person which should be a manager or Supervisor and was told that this is not their process, but we can send a tech out to look into the issue. I work in the IT Field and if a customer needs to speak to someone in management, I make sure this done ASAP not anything less
Claimed loss: 7 days of vacation I will never get back, food and just the stress of the whole ordeal
Desired outcome: I want the refrigerator replaced or refund of cost of refrigerator and my 7 days of loss vacation time
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This should never have happened on a new product...after trip 2 refrigerator should have been replaced ASAP.
This sounds beyond frustrating, especially with the repeated failed repairs and the added costs. Document all repair attempts and losses, then request a replacement directly from Frigidaire, citing the multiple unsuccessful repairs under warranty. If they refuse, escalate the matter to a supervisor by emphasizing the hardship caused. You may also want to consider contacting a consumer protection agency or filing a small claims case to seek compensation for losses if they’re still unwilling to resolve this fairly.