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Bought a fridge in June 2023. They had to replace the mid-drawer in and controller in Dec 2023 because opening it or the freezer would cause it to power off.
In July/August 2024 mid-drawer started freezing everything and very noisy. Trouble-shooting on my own I figured out the tech who replaced the drawer, never installed the seal or bumpers. 1st service visit after Dec '23 and he didn't bring the parts I begged them for. A week later seal showed up and we installed it.
Still freezing everything and making noise. 2nd service call since Dec '23 and had to cancel everything for the day because they would not schedule a time I was available. Technician said to defrost and everything would be fine. Unplugged, opened doors and drawers for 36 hours. It's not fine.
Still doesn't work. Fridge always 35 despite being set to 37, 38, 39. Mid-drawer always 20 (or less) despite being set to freezer, 32, 37, or 45. Had service call set up for last Friday and they never showed.
Found out they rescheduled my appt for the following Weds without ever notifying me. No call, no text, no nothing. After 20 minutes of platitudes, they said I was called and didn't answer. I showed no missed calls and had no messages.
We'll see if they actually show up and fix it. Or replace it as they should.
Claimed loss: Thousands $ in lost hours for my husband (captain for major airline), canceled shifts at my volunteer job at the animal shelter, $100 in food getting spoiled from being frozen, bubbly water bursting from being frozen, etc.
Desired outcome: Replace it and if they won't replace it, refund.
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They showed up when they were supposed to and are ordering numerous parts to try and fix the fridge. If it actually fixes all the issues fine, but if it doesn't, they need to replace the fridge.
