Furniture 123
Reviews and Complaints

I ordered a louis dining set on the 30th april which I paid £2, 791.00 ive been promised several delivery dates and taken time of work but the goods have still not arrived even thou it was the rude manager who promised me they would arrive, ive now asked for a full refund as the manager could still not give me a date of delivery and been told I will receive £13, 000? This is totally unacceptable

Ordered our young girls bunk beds on Saturday 2/4/2016, paid extra for next day delivery because we were moving into our flat the next day.
On Monday, we called in at 13p a minute! The customer care agent said there was a billing issue then apologized and said we'll receive the girls bunk beds the following day. We received a message confirming the delivery the following afternoon between 12:15 - 16:15. NOTHING ARRIVED.
We calling in again! At 13p a minute, only to be told that there is a container issue and we'll only receive the girls beds on the 9th?
My girls have slept on the floor the past 3 nights because of the false advertising, incompetent company that has NO CUSTOMER SERVICE.
I'm taking this further, because I fail to understand how this company is allowed to trade in today's market!

Ordered 6ft table with 6 chairs and was told delivery was in 2 days good you think. What i received was a small square 3ft table with 4 chairs when i complained numerous times i got told a delivery is on its way. What i received was another 2 chairs but still no table every time i ring i get told they are waiting to hear from the warehouse and will ring back i must have rang a dozen times and never had a call back or an amswer to the numerous emessages they ask you to send

Avoid*Avoid*Avoid

Ordered a triple bunk bed on the 1st of August for the item to be delivered on 4th. We where home all day, tracking the item at intervals. At last check, the driver had listed the item as a failed delivery! 'customer service' rescheduled delivery for the 6th. When it arrived the box was damaged no instruction manual and rungs/parts where missing. Called company but told NO MANAGER available to take query & told bluntly to go online and fill returns form so 'case handler' could get in touch. NOTHING can compensate for inconvenience caused. I'll keep you posted
Edit Review

WARNING: DO NOT buy from Furniture 123. We ordered 4 items of bedroom furniture & the bed came with the head end missing, as we didn't report it within 5 days they say there is nothing they can do. To make it worse they now tell us the furniture is discontinued & can't get replacement parts even if we pay for them, although they were still advertised on their website. They will not refund our money or even try to help us out. In desperation we ordered another A2 condition bed off the website & when it arrived the slats & the bed end were missing again plus the bed was badly damaged. We called the service centre & they offered £25 off for an incomplete bed! We sent the bed back & were promised a refund within 48 hours – it took much longer. We strongly advise against purchasing anything from such an uncaring company who charge you to speak to completely useless & powerless advisers on the phone. People in authority listen in on complaint conversations but are not willing to speak to the caller. Therefore you get nowhere.

We recently purchased a shoe store from furniture 123, tragically my husband passed away suddenly, before we took delivery, , we were all distraught and had a funeral to arrange, we did not open the shoe store box until a few days ago, the contents were damaged, broken mirrored front, we immediately contacted this company and were told because we hadn't contacted them in the 7 day cooling off period, we are stuck with this useless broken piece of furniture, And are £170 poorer, I am distraught and it beggars belief they have no empathy, do not buy from this company, they are completely heartless

Ordered items and was promised a 6 week wait. Though they charged me immediately. Part of the items (2 of 5 ordered bookcases ) arrived in time, the others don't. I emailed and called them and found that they just "lost" them. In fact Furniture123 placed an order for me for 2 bookcases instead of 5. And simply forgot about the others. Though took my money 2 months ago.
8 weeks passed already. Promised to get a delivery of missing items in 2 or 3 weeks! Amazing service! Avoid it to save yourselves the hassle.

Do not use this company unless you want to have nothing but hassle and lies and more lies.
Ordered and paid for a bed from them and told delivery in a few days. Waited in all day and took day off work but no delivery. Contacted company and was told the furniture factory is closed for a week and couldn't deliver within my time frame of needing the bed. I therefore cancelled the item and had an e mail in reply to say refund would be made asap.
A few days later I had a call form a courier company sating they have had my bed in for some time and would like to deliver it soon? I told them i had cancelled the order?
Went back to Furniture 123 who knew nothing about the bed being there and as far as they were concerned it wasn't available for delivery-so I reiterated that I wanted a refund and they confirmed the order had previously been cancelled.
No reply a week later -so sent no less than 14 emails without an answer.

Three weeks after my initial delivery I get another e mail saying my bed is with the couriers and is awaiting delivery! This company doesn't know which way is up or which is down. Yet another phone call and they now say they cant refund me because
my item has to be returned from the couriers first. They had clearly told me it wasn't available for several weeks -so as far as I was concerned it couldn't have been at the couriers. I now am supposed to wait for this bed to be returned from the couriers before I can get a refund-why-they told me it wasn't available -so why should I have to wait
for a refund that they didn't know was there in the first place. They are infuriating
inept and incompetent-if you use this company you do so at your own risk-its really not worth it when you can get the same item for just a few pounds more from a reputable and reliable company elsewhere.

I ordered a wardrobe from this company as it was the only one that I found that did wardrobes of a lower height than the norm. I was looking for 1.65m tall max. The wardrobe arrived and I noticed when we were putting it together that the instructions were of extremely poor quality. Also, although the doors of the wardrobe were very heavy the other parts where they were meant to be screwed into were fragile and of extremely poor quality. We started screwing everything together in accordance with the instructions but the wardrobe structure could not hold it and broke, revealing all the chip wood under the plasticky cover. By this stage we were drained, exhausted and really upset.

We couldn't keep the broken parts (some of them were jagged and dangerous) and we took them to the recycling tip, where my husband took a few pictures. He should have taken more pictures and clearer ones but the fact is that after numerous emails, many of which bounced back, we eventually got a reply to say that as we could not return the item there was nothing they could do and no refund could be arranged. I lost my money and am left with no wardrobe. I was very naive as now that I have been searching reviews on this company on the web I found very negative ones, so unfortunately I am not the only one to have been tricked. Beware - you have been warned!

Brought a wardorbe and arrived with chips on the front door, bad paint. and drawer so badly cut it can't even be closed.
Emailed to the company with on respond. Looked at their website and couldn't find a telephone number. Check on their company and they are not even registered in the company house with a phone number. They use a fax number instead. Very dodgy company.
Don't trust their testimony as they sounds like written by the same person. There is no way for a real customer to post a testimony anyway.
Please avoid this scam if you can. If you can't please make a complain to alert other people.

Very angry customer

Ordered an item 25th January 2010, promised delivery within a 4 week period. Money taken immediately with initial order. Waited, eventually had a call from their delivery dept. in March 2010 given a time slot.
Nothing came, made a call to enquire. I was informed that it would come the next day, that the driver had to make a trip to Scotland and he would deliver it to Lincoln on his return. Again nothing, no telephone call or message left as to what may have happened. I contacted Customer Services and was told by the Head of this Dept., Nick Simpson that he would find out details with answers and ring me by close of play that day. Nothing came, no call as was promised. Had enough, a totally untrustworthy company. Complained several times via their email site, no response until we threatened to cancel. Then, a reply to emails saying that delivery was imminent still not being specific. Cancelled the order anyway, this company cannot be trusted.
Now we are awaiting a refund which should within 30 days of the cancellation.
Despite their large, detailed website there is no telephone contact number for this company anywhere. Only a fax number and email link.

I would advise people not to deal with this company.

In November 2008 we placed an order for a bed with Furniture123. The website promised delivery before Xmas. We received an email confirming receipt of the order with no estimate or mention of the delivery date. The money was deducted from our credit card immediately. Just before xmas we received an email saying deliveries had closed off. From then until the end of yesterday despite sending numerous emails we have been unable to obtain a delivery date. The customer service is appalling. We have now cancelled the order they have confirmed receipt and we will see how long it takes to get a refund. We have contacted our credit card co and will be making a complaint to Trading Standards and anyone else we can think of to try to warn people not to use them.

Avoid at all costs!

Furniture 123 are still at their old tricks. I ordered a nest of tables on 14 June, for delivery in two weeks. Furniture 123 took the money from my account on the 16 June. I received a phone call from them telling me that they were waiting for new stock to come in and that the goods would be delived by the later part of July. I have tried to contact them several times by phone and email without success. I have now written to them giving them seven days to either deliver the goods or return my money otherwise I will be reporting them and their actions to Trading Standards.

I would advise everyone to boycott this company.