Gameloft
Reviews and Complaints

When I had completed the Clan battle semi-finals cup with the Mclaren 675LT today (9th November 2017), I was on the cheater board. I do not know why I was on it, because I have started the game a few months ago, and have played it fairly without spending any money on it. There is no reason I should be on the cheater board unless it is a server issue. I haven't hacked or used any outside source to cheat or anything since I have started the game. It would really be great if you could check into this and fix this as soon as possible. My username is Driver 3933 and I have attached a screenshot of my profile.

Thank you very much.

I would like to complain about a subscription I had no idea I had joined, nether mind that I was paying for. This only came to my attention when I complained to my phone provider EE as my bill was too high for me to cover. I had no idea I had this subscription - I have cancelled the sub and would like a full refund. Or proof provided that I have actually agreed to pay these charges? EE have now blocked you from further premium text. My number is [protected]

Dear sir

I should like to complain about a subscription I had no idea I had joined, nor waspaying for.

This only came to my attention when I complained to my phone provider EE.

I had no idea I had this subscription - I have cancelled the sub and would like a full refund.

Your records will show that I have never used any of your services.

I have to say I am shocked and upset about this charge and how it can about - I have never used whatever service it is

Many thanks

Shaun Walsh

After I played my first race for the current nightshade season, I noticed my multiplayer rating dropped down and was set back from 2001 to 1000 instead of it being set to 1800. I also noticed that there is no record of the previous season (which I participated in) if that means anything. I reported this to customer care earlier and tried all that was suggested but nothing seems to be working.

As soon as I download a Blitz Brigade it comes up "Your account has been temporarily BANNED DUE to suspicious activity. If you feel that our actions are not justified. Please contact our customer care regarding the matter" and I am here to ask you that I have done nothing and can you please fix this problem and reply as fast as you can please I want to play this game because it seems amazing.

I opened my game today to find out that I've been banned due to suspicious activity. I feel I've been wrongfully banned. I have followed the guidelines, I have not cheated in any way, I downloaded the game from the Microsoft store. I have not played this game in a while and I really hope you can get my back up by today. I am sorry for any trouble that was caused.

I have a pay as you go phone and once a month I top up £10 to pay for my internet pack from T-mobile. The last few months I wasn't able to add my Smartpack because money had been taken out of my account. This is odd, because I don't use my phone for anything other than texts, phone calls and Whatsapp messages. T-mobile said I must be subscribed to something and won't refund me the money, even though they can't provide me with proof who took the money. Today I received a message from Gameloft and it says I'm paying 99p a week subscribtion. This is not something I ever signed up for and I expect to receive a refund for all the times you have taken money out of my account.

The total of £8.95 can be refunded to my bank account
I also expect to be unsubscribed from this service as I refuse to send a paid message to stop this

I was told I would get 100 million credits and 100, 000 tokens on asphalt eight airborne. No if I don’t get it in under two weeks I will sue the company you got this you know what how about I get 200 million and oh that is supposed to be 200 million credits since I messed up 400 million credits if you can if you can you said you would and I want to hundred thousand tokens or I’m going sue to this company and every game YOU have GOT IT YOU BETTER

I have had an account with Asphalt 8 for a long time. I have not played the game a number of months, but upon opening it for the fist time in a while, it told me that I was banned for suspicious activity. First of all, I have never done anything suspicious on this game, of course it would make sense if you were to take that last statement with a grain of salt, I am sure that's what everybody says when they get banned, but what I don't understand is why I got banned, especially when I have not played in a very long time, I believe that this is some kind of mistake, I'm sure you can find some kind of history if you were to look up my profile or something. I want to know what I was banned for, if this is indefinite, and if I can get unbanned. this occured on 10/8/17
Thanks,
Ben Duncan
[protected]@gmail.com
[protected]

This morning, 9. th of October, I opened Asphalt 8 airborne to find that I have been banned of suspicious activity. I never violated the rules or terms of agreement, you have wrongfully accused me of doing so. I downloaded the app from the windows store onto my windows device. I never used a third party app store to do so. I never hacked the game to get free items. I don't even know how to hack.

My given username is Plasictester, and my account e-mail is
[protected]@live. no.

I have been a loyal player for a quite long time, so I hope you can open my account again soon.

I have tried playing this game today to find I have been banned I have done nothing wrong I've only been playing the game 3 days and was getting to like it this is I exceptable banning people for suspiciousness I have done nothing other than upgrade my cars and race that's all the game is please how do I sort this you can't ban people for no reason it's banned me for 14 days all my races and progress have been deleted I was ranked 7 in the 4 day event that is finishing today I've spent hours and hours racing to do that no all that is gone I am very very disappointed in this service and think it is very harsh on people to act like that I mean seriously hacking? I'm playing on my iPhone yet hacking? That's the most stupid thing be ever heard and if this don't get resolved and all my stuff back progress etc I will be reporting this company

Todays date 9/20/17

I open asphalt 8 airborne to find that I have been banned of suspicious activity, I never violated the rules or terms of agreement, you have wrongfully accused me of doing so. I downloaded the app from the windows store onto my windows device. I never used a third party app store to do so. I never hacked the game to get free items. I don't even know how to hack, I'm only 16.

I just signed into my Microsoft account on Asphalt 8: Airborne on 10/09/2017 and then I got a message saying I had been banned for suspicious activity but I haven't been on my account for ages so I have absolutely no clue why I have been banned because I haven't been on my account for ages so the only thing I can think of is you have falsely accused me of doing something wrong or my account has been hacked.

I hope you can help me, I am very addicted to this game, I'm 44 yr old lady and play this game daily, especially when there are special missions. Sadly there is an aspect of the game I am really not happy with. I spend ALOT of money on this game, but feel very let down by yourselves, for (like me) your loyal customers. Every time a new mission starts I have to pay all over again to upgrade the time limit on the special mission tokens, which I feel is very unfair on your customers. Not only do I buy normal tokens and a lot of them, you try and get every drop of cash you can, just because I am a loyal game player. The least you could do is allow each person to build up the special mission speed/time tokens. Also I am trying to get 2 island hopper cards, I realise this mission is finished but still like to upgrade if I can.
I would appreciate an answer as to why you feel you have to squeeze every last drop of cash out of your customers. I was playing another minion game, where you build up an island, to which yet again I spent a hell of a lot of cash, to then one day get told it's stopping, which I was livid about, after spending hard earned money, you feel the right to just pull the game when you feel like it.
Very bad customer service I feel.
My email address is: [protected]@gmail.com or [protected]@gmail.com
My phone number :[protected]
Please contact me asap on this matter
Many thanks
Claire Reeves

I was just playing the new bike levels in offline mode. I completed the event (first two seasons) and when I came online to claim my rewards I got a message I was banned. I never used third party programs, edited game files and never played nor interacted with any players to get reported. Also I downloaded Asphalt 8 from the windows store on pc and I have sent two tickets but no response. I am now certain it's a mistake on gamelofts part since others here have been baned recently.

I was playing the game as normal then I closed it for some hours then I wanted to play again. When it started there is a notification that I was Banned from the game. Why? I do not know.
I did not use any cheats nor cracks or something like that Ever!
So please tell me what I have done wrong? AND What to do?
My email is: [protected]@yahoo.com
And Thank You.

Afternoon
I have had this game since 2016 and have played it every now and then. I last logged on about a month ago and the game needed update which I allowed it to do.
Now have gone and logged on today to find I am apparently banned from the game.
I am in the UK Military and to find I have a been banned from a game for illegal activities is news to me. If my profile has been hacked into please could you let me know so I can lock things down at my end.
As this is a first to me to hear today that I have been banned, I ask if you could please look into this and unlock my account on this game so I can continue to play it. I do not wish to reload it and loose all the information I have gained over the last year.
Email is: [protected]@hotmail.com
Regards

Nick

Mr N R Gaulder

I have downloaded this game from windows store. After playing a day my account has been banned without any reason.. Kindly resolve my problem or tell me a solution.. Yesterday, I have downloaded this game and my account was banned in evening.. I request you that kindly resolve my problem. I am using this game on my windows PC. I have checked all reasons of being banned but i am clear from all these reasons...

I never ordered this stupid subscription I have now phoned twice n was told my number has been blacklisted n that the charges have been stopped but im still being charged. Im working practically 24/7 which means im barely on my phone so I'd like to know how I can subscribe when i was working when my phone isn't allowed to be on my body if this doesn't get sorted I'll go to a solicitor cause this is fraud!