SteelSeries
Reviews and Complaints

Took my money and has not delivered a product. Headphones were supposed to be delivered on 3/26 and there isn't even a tracking number. Boy do I regret ever doing business with this company and I haven't even tried their product, how crappy is that. I asked for a refund because clearly my headphones aren't coming so I will have to buy a different product. I am so disgusted with this company, please don't buy anything from them unless you like your money getting sucked into a black hole.

I bought the arctis pro+ game dac, ordered it on the 4th, received my order confirmation. Since that nothing. My order was supposed to be here on the 10th and it's still being prepped for shipping. I've had my support ticket open for a couple days know and I just want my money back because they haven't even sent me anything. 268$ isn't a lot for most but I busted my [censored] off working a min wage job so I don't have to bug my parents for everything. Even found em in a store and I wanted to buy em but I kinda want my money back first.

The shipping label was created four days ago it wasn't shipped. They estimated it should take 5 days to get here but all they did was make the label and send me a tracking number. This is super annoying considering I need a new keyboard to do my job and so I'm stuck not being able to do my job because they decided to just never ship my product. I've bought a Steelseries keyboard and mouse around 2-3 years ago. The mouse is still doing well and my old keyboard died because of I split a drink on it. Sucks to see that this once reputable company is now so [censored]ty

A package was shipped to my business with some sort of headphones. The person the item was addressed to does not work or reside here. We have been trying for a month to contact them to get them to send FedEx or UPS to pick the package back up. No one will call us, we just get emails that are incredibly vague and offered no solution until today, when they asked us to pay for the shipping and they would reimburse us through PayPal after they received the product back, telling us to keep up to date on the tracking numbers and also mail them a receipt. This has got to be a scam.

I ordered an arctis 7p on 3/15 its is 3/19 was sent order confirmation that it would be delivered 3/16/3/2021 never received item have contacted customer service 4 times sent pictures of the charge and delivery date no reply at all still tells me preparing to ship at least reply to let me know how the order is going have screenshots of all emails each day from steelseries to show they have not tried to resolve at all like they say they do i want a refund just a simple will be there soon here is the tracking refunding doesnt resolve an Issue when i want the product more than money.

Lets see, the product is not terrible but the features promised on the site do not work. If you buy the Arctis 7X the Chatmix will not work on PC and they state that it is also Discord Certified but this was not my experience. The one Star is mostly for the support. It will take a long time for them to ship it, they will not pay for the return regardless of who is at fault, and they will ignore you on all platforms for days. It was seriously a chore dealing with this company. I would say that if you must have something from this company I would try to find it somewhere else, aka, don't buy from them directly.

I purchased a pair of headphones from this company about 1 year and 6 months ago. Meaning it is 6 months out of warranty. So recently the headphones have not been working with the software and the siding of the headphones is popping off. After a bit of research, this is very common to happen right after the warranty expires so they can try to make more money off of you. I would expect for $100 that they would last at least 4 years but apparently they would only be reached about 2 years. I have tried reaching out to their customer support to them to say "We are so sorry to inform you that your product is outside of the warranty period and that your RMA request has been declined. There is no remaining manufacturer warranty for this product." even though it is clearly their fault.

Brought a set of steelseries arctis 9x for Xbox used them for a month the return window closed on Amazon the ear cups broke on 1 side of the headset and I am not rough with my headset still have a pair of xo ones that work like new. Contacted steelseries with sn# number and pictures showing the issues . Got a run around for over a week then get a reply asking for the info I already sent them . Finally they contacted about about the issue at this point I was so p#$$#$ off and did not think I would ever get a reply I tossed the headset in the trash seeing how I could not get help nor could I return them . They then told me they closed my rma still I dont have the headset wtf I sent pictures sn# and have proof of purchase. Terrible company . Now I'm out 212$ will never buy from them again

If only 0 stars were possible. Product quality aside, the customer service / customer support of this company are among some of the worst I have ever seen. I don't normally take my time to blast a company for poor service as I would rather just move on, but this company has wasted months of my life trying to get a replacement headset and the lack of response, lack of detail in their responses, and silence after repeated attempts to have tickets escalated have annoyed me beyond belief. I would HIGHLY suggest people find another supplier rather than thinking about buying from these people. Service can make / break a product sometimes, and in this case they can't support their own products when things go wrong - and sometimes they do, its not a big deal, just fix them... My patience is gone with these people.

I have been put on the back burner with the support team for over a week now over a pairing problem with my *** Wireless mouse. I stated the issue that was taking place with the mouse, as well as used the SteelSeries Engine 3 software to try and fix it myself before contacting support. I then got a response a day later, giving me other methods to try and fix the mouse, and I tried the methods without any success 2 times over for each method. I then stated this in my next message towards the associate assisting me, as well as additional information that might aid in resolving the problem. Still, a week later, I have neither received a follow up message, nor RMA for the mouse, so I send another message on the 22nd, stating that I understand the backup due to extreme traffic their support team has been receiving and would appreciate a response to the issue still at hand, with no response to that either. I understand the support team's situation, but the elongated period that this has (and still is) taken is unacceptable.

SteelSeries is shady. They are poorly organized, dishonest, and deceitful. Their "support" department doesn't have a telephone number. What does THAT tell you about this company?! I've watched their new Arctis 7x headset come in an out of stock as soon as they started taking orders. On Feb 25 2021, I received an email notification that a small amount of stock was ready for sale, so I placed an order, and they TOOK MY MONEY. Remember that - that's the important part. I promptly received an email, with a delivery estimate of 3-5 business days later. Four business days later, I hadn't even received the tracking number that I was told to expect, so I checked my order. Its status was "Preparing shipment"! Companies should NOT be allowed to take someone's money until an item has shipped! I opened a support ticket, and the ONLY reply so far was agent "A" deflecting the ticket to agent, "B". A day LATER (the END of the shipping estimate window), there was no reply to my support ticket and no status change in my order. I insisted they begin the return process. No reply. Next day, still no reply, so I called my credit card company to dispute the charge. It will be an 8-week process, where they will ATTEMPT to reverse the charge, but SteelSeries will have the opportunity to "dispute the dispute". However, there is ZERO chance that they will reply to VISA, because they're so disorganized and their communication channels are a wreck. So I'm sure I'll get my money back. But the time and effort wasted on SteelSeries is irreplaceable. Stay away from this shady company.

I purchased brand new $360 headphones on March 22nd from the Steelseries website and my ticket number is 731475. Within 10 days the microphone stops working. I reach out to them and the representative (RON P. CHULA) gets back to me the next day with troubleshooting tips. I follow the recommendations and they still are not working. The rep then reverts 3 days later with more troubleshooting tips and I follow them and still the headphones are not working. He responds 3 days later saying I need to show proof of purchase because he couldn't verify purchase on his end, which is so weird because I bought them within two weeks from their website. Then he responds 11 days later saying I need to ship my headphones back to their headquarters. Whenever the rep (RON) would respond I would respond within 20 minutes or less, he would take days and sometimes weeks as you can see, I also have proof (pictures) of this dialogue with time and dates. Mind you, the headphones are still within 30 days of purchase. He sent the message about me needing to ship the headphones back to him on 04/07 at 16:00 and I shipped them through USPS on 04/07 by 16:37. I was very prompt throughout this ordeal. I then confirm that the headphones were delivered and confirmed on 04/10 through the USPS website by 12:00 to their headquarters. I had to speak to a customer service rep through their website that no one has gotten back to me and she puts in an emergent request for RON to get back to me. The rep (RON) gets back to me on 04/23 (13 days later) saying the headphones were never received. Thats two weeks later. No one confirms or sends me any notice that the headphones were never received or that they were received. I provide tracking information to the rep (RON) through my ticket number. Then I move on to dispute the charge with my credit card company because im getting no response. My credit card company refunds my account for the charge of the headphones. I disputed the charge with my credit card company on 04/29. The rep gets back to me on 05/12 stating that a charge back was filed with Steelseries and the rep had the audacity to ask me to close that charge with my bank? Why would I do that? the super delayed service I got from this rep and his unprofessionalism throughout my ordeal and dialogue I would never rescind that charge from my bank and I hope NO ONE purchases anything from SteelSeries, or goes through what I went through with this company. Any normal human being who buys brand new $360 headphones from the actual company and within 10 days it stops working and to top it off gets this type of service would be very upset or angry in my case. I hope potential buyers see my comment and proceed with caution with Steelseries.

Purchased a Steel Series A Pro Wireless headset from Best Buy on 03/21 for ~$320. The right earphone stopped working in November and I initiated a warranty claim on 12/30. The warranty claim has now been in process for 48 days. The warranty claim process required us to photograph a sticker that was not on the headset when purchased and so I could not provide a photo as requested, it took 5 attempts to get feedback from the team managing my ticket to get them to tell us how we can otherwise process a claim; they required the product be shipped to their Chicago location shipping charges paid by me and indicated in those instructions that I would have a response within 2 days. I sent the headset and control box back to them overnight with delivery confirmation on 2/2. On 2/11 I had still not received any feedback on my claim and I sent a message through the ticket asking for an update, I got no response. I sent another request through the ticket to get an update on 2/15 with no response. I followed up with their general customer support email on 2/16 and received the generic response that my ticket will be processed in the order it was received. After 48 days I think they are trying to avoid honoring the warranty by scratching the ticket process out beyond the one year warranty period.

Hello,SteelSeries has no call center to communicate with. I am frustrated with *** as well. I had ordered a headset from SteelSeries. The item was not received. Instead of replacing the item and having it delivered correctly SteelSeries would like a police report. Rengoku (SteelSeries Customer Experience)Jun 21, 2022, 12:42 PM CDT We unfortunately do not have a call center. However, if you provide a police report or a police report number, we can reship the item back out to you at the appropriate address. If you have any questions at all, please don't hesitate to ask. GLHF!ctsdls Jun 21, 2022, 11:27 AM CDT Can you please call me at ***? I would like a replacement shipment since it was not delivered inside the hub as all items should be. There is no at the door option at the complex. I tried to have *** show me a picture of the delivery as we always receive from Amazon. They stated they could not provide. Thank you, *** ctsdls Jun 18, 2022, 1:25 PM CDT Hello,The item was not delivered to the right place. The apartment complex has a locked delivery hub that all packages are to be delivered to. Packages are not to be left at door. It is impossible to get inside the locked apartment complexes to even get inside and should never be left outside of the complex if that is what they did. I called *** to reopen the claim.

We purchased a headset from SteelSeries in April in 2020 and used the headset until November when they stopped working correctly. At this time we contacted the company and they instructed us to destroy the headset we had and send evidence to receive a new set, we did that and the order for the new headset was placed on December 16th (order #*** due to COVID19 we had moved and had to change the shipping address. Unfortunately the mailing addess: *** 85251 was correct but the apt # was keyed wrong and the package went to Apt #*** instead of #*** (the correct address). The *** tracking number was:*** we immediately contacted SteelSeries and *** and opened cases to resolve the issue and receive the package to the correct address. Although we never received the replacement headset after destroying the original ($199.99) SteelSeries and *** have closed or claimed they have "resolved" our case. SteelSeries instructed us to file a *** report with our local presinct if we wanted this matter looked into further which we are happy to do however it seems to be a complete waste of *** resources since this is not a case of local theft from the local community but rather a large corporation steam rolling it's customers into filliing multiple claims and using up hours of our time trying to recieve our purchased goods.

Ticket has been open for 26 days. Customer support representative (CSR) is not answering questions and there is no phone support nor a way to contact a supervisor to get proper warranty service for my Arctis 7 Wireless headset. CSR states that my questions were answered in previous emails, but no where was the advanced placement process stated or provided. No where was there an answer to my direct question "Does the Mobile/Console Cable and Micro-USB Charging Cable need to be included?" Email evidence can be provided when the form allows it to be attached. I also asked "Does something need to be destroyed before sending the device?", this question was ignored as the next response only stated: "Hello, It is much quicker and safer to destroy the product after receiving the new one. Respect, B" They did provide the anwser to "How does this process work? We will place a hold on your card using our webstore - the "hold" is equivalent to the cost of the product. Upon the completion of your warranty claim, we will refund the amount back to your card. " But I stated "Please provide the process for doing the advanced replacement. The process needs to be explained to me before I can understand it enough to accept or decline that course of action." Meaning they never told me what to provide, where, or how. There was no clarification on what they meant by "proceeding with the destruction".

I purchased a pair of SteelSeries Arctis 7 wireless headphones in August , a year later they left earphone has gone out, im unable to use the headset.I created an RMA request, but they are telling me I have to WAIT until the same headphone is in stock until they can provide me with a replacement. Oddly enough this headset is discontinued, so they offered me to upgrade to the 7+ however this item is out of stock.This is a pretty deterring process, as I've never had a warranty come and say "We will send you a replacement when we have the item back in stock". I'm not sure how this is a feasible option for the consumer, as it is extremely unfair to have to WAIT for the own manufacturer because they don't have sufficient stock or even a reserve for warranty claims. HyperX would send you a headset pretty quickly without all of the waiting.Here is my current ticket #: Your ticket ID: #*** I just would like a comparable headset sent to me, i even asked if i could get the 7p+ since its the EXACT same except "Playstation 5" branded.I just think its absurd as a consumer i have to wait for a manufacturer to have an item back in stock, with no ETA, and be stuck without a headset unless i buy a new one. It honestly wont come back in stock because of all of the sales they are having for the new Nova Pro.All of the supporting documentation can be found on the SteelSeries ticket.

Returned a product that arrived at your warehouse on 2/9. I have still not received any confirmation it was received and no refund. No responses.On 1/19 I placed an order for a pair of Artics 7x for the price of $149.99. 10% discount so -$15. Total was $143.09 with tax. Free shipping. Order number 1851122.On January 31 I requested a refund. I got a response with the return instructions. Must be postmarked by 2/8 and they asked for a tracking number. On 2/3 I sent the package out for delivery which cost me $20 since they do not provide a return label. I sent them a picture of my receipt which included a tracking number. On 2/11 the package was marked as delivered. The website states to allow two weeks from delivered date to receive a refund which would have been 2/23. I have not only received no refund but also no response from the support team on my ticket. The website also states to please allow three business days for a response... well I opened my ticket on January 31st and sent my proof of delivery on 2/11, yet still no response. There is no way to contact them except through email which never gets responded to. All I want is my refund of my money and realistically I should be refunded the $20 for shipping costs as well. Overall customer service is horrible and the fact that there is no phone number is sketchy if you ask me. Please refund me.

I purchased SteelSeries Arctis Pro Wireless headphones in May. By late June I noticed that the speaker on the right side of the headband is incredibly loose and feels as tough it is going to fall off. This is clearly a fault in either the design of the headphone or an anomaly related to the construction of this particular set of headphones. I submitted a service request (online only, this company does not give the option to actually speak to a person). I was asked to send a picture of the issue, I instead sent a video which clearly shows the headset is broken. I was told that this is the normal range of movement, after the headset is broken in... Headphones do not break in. I have a cheaper set of Arctis 7 that are four years old. They have the exact same design and have not "broken in". These headsets are under warranty and should be fixed under that warranty as they cost well over $300. Instead of admitting there was an issue I was told by a supervisor that if the headphone falls off then they will open a warranty ticket. I should not have to wait for 100% failure of a product when it is plain as day that these are broken. This company has hands down the worst customer service experience and department. If their stuff works and you never need to contact support, then you are good to go. If you ever need to contact support, just throw whatever product you have away, they will not honor their warranty.

I received an *** Pro Wireless (a $320 headset) for Christmas from my mother. I'd asked for it believing it would be the same size as my current headset, an *** 7 (2019 edition) and just an upgrade in terms of electronics. My *** 7 is slowly dying, with crackling in one ear and something rattling around inside, but it isn't in warranty because I bought it from *** Fair enough. I opened a support ticket on January 4 to arrange to return it (and buy another headset in its place). I received a fairly prompt response on Jan. 5 that indicated that I'd had a typo in the email address of my mom's account. On Jan. 6, I responded with the correct email address. That is the last I've heard. I have followed up repeatedly (Jan 15, 19, and 28) asking about the status of my ticket and asking for help and clarification, because I'm worried that the return period is likely to expire, and have heard nothing. On the 28th, my letter indicated that if I hadn't heard back from them in a week's time, I would file a complaint and seek restitution. It is now the next business week after the week I gave them, and I've still heard nothing. They have a banner at the top of their page saying that they're very busy and there might be delays. I would be satisfied with so much as a simple, "Hey, we haven't forgotten about you. Don't worry, we're aware you filed your ticket before the return limit, and there won't be any problems, we're just getting caught up."

Hello, I purchased a Steel Series Arctis Pro Wireless headset a couple of years ago and was very happy with it up until now. Steelseries released a firmware update that damaged my unit (or prevented it from functioning properly) and the fiber optic audio in port no longer works. I ordered another unit thinking it was a hardware issue but it did not resolve my issue. Steelseries customer support in one way or another acknowledged that the firmware update has caused the issue but stated that the software team couldn't roll back the firmware update. Steelseries stated that they would send me a replacement unit. I received the replacement unit but it had the same firmware version on it and the same issue existed. Steelseries customer support responded by saying;Hello,that's some bad news, but unfortunately, I don't think we will have a solution for that :(.Have a nice day!~ Auntie Asuna I requested a refund for my product because the damaged was caused by the manufacture. They responded by stating that they will not process refund claims for items purchased outside of their webshop and then closed the ticket so that I could no longer respond. I feel that my request was reasonable and it was very rude to close my ticket abruptly with no way for me to respond. I was only requesting a refund for 1 of the items but had purchased a 2nd one to try to resolve the issue (I cannot return this item). I also feel that by denying my request for a refund that *** have violated consumer protection policies as they relate to implied warranties.Thanks,-

I received a replacement Arctis 7 headset mid April and now the ***C receiver stopped working. The site says they are out of stock, which is fine, but the customer service team just continues to send scripted emails and hasn't responded to me for a few days and the last time I needed my headset replaced, it took over a week to get this sorted out via email. I gave them a solution as in go to a new box and remove the receiver and send me that one. They have a RMA system, which is fine, so they can do whatever they need to on their end to have it validate on their end.SteelSeries has a live customer service option on their site for sales, but getting ahold of someone in technical support is very lengthy and on average I get 1 email response from them per day regarding the issue.I like SteelSeries products and they have good people and are a good company, but their systems for managing technical issues are bad. There is no reason you can have live sales agents via a chat and not have the same thing, or a phone number, for technical support.This was less than a month old, and this is now the 3rd headset in less than 2 years that has had issues.I just want a new receiver. I use my headset for work as well and this is not ok to wait days on an answer from technical support.If these headsets are having issues, then after the multiple issues I've had with headsets and now this receiver, just upgrade my headset to the Artics Pro Wireless or just send me another receiver. I just want a headset that works and SteelSeries has some of, if not the best gaming headsets on the market.

I created support ticket #*** on December 28th for a Arctis Pro Wireless headset. I got a timely response and the agent left me with a status asking to provide warranty proof, which I did. On January 4th 2022 I was informed that the item was not in stock at the moment and that my *** claim would remain pending until it was in stock.On March 15th 2022 I reached out via the ticket to ask a status, a week shy of 3 months, and was advised that this headset was still out of stock and that I would receive a code after providing proof that I destroyed my current Arctis Pro. I performed the tasks requested and received my code which expire in 60 calendar days from March 25th.Up to to this point we had no issues, but it is now 60 days later and this headset has never come back into stock. I even put myself on an email list as suggested in the write up provided with the code, and never received an in stock notification.I could have used this code for another headset, but I own the current highest priced headset available and do not feel that I should have to downgrade based on current inventory levels. I should not be put on a time table of expiration if there is not going to be any availability within it.To make matter worse, the headset has been inoperable from March 25th when I destroyed it as required as part of the *** process. Due to not being able to get one from the SteelSeries site, and a need to have this for work, I went ahead and got a replacement our of pocket from my local Best Buy who had them readily available.I feel as if I have been set up to fail here and I'd like to get a like for like headset or one of equal value as is due to me based on warranty.

I purchased a Aerox 3 wireless from their online store on November 20th. It was delivered and all was fine until I noticed that the battery died relatively quickly. It was advertised for at least 60 hours with LED's on and 200 hours with powersaver mode on. The battery died within 12 hours every time without failure with LED's on. I charged the mouse for several hours and it made no difference so I filed for a return on December 1st because of the faulty battery, ticket number 884496. I explained my case and it took 3 days to even get the return approved. I also asked for a refund on the shipping charge that I have to pay on my end because the product was faulty. After that I sent the package following the instructions of the agent Ron P. Chula and the package was then on its way and delivered on December 9th. I added tracking to the ticket so that they would know of this. I was told, "Please allow up to 2020-12-24" for the warehouse to verify and confirmed they received the package. 2 weeks later the 24th has past and on the 25th of December I asked for an update. No update until December 29th where I was told because the warehouses were busy that the date was delayed until 2021-01-13. So now we're at over a month in terms of waiting, today is the 15th which is 2 days past that 2nd extension without any update which I had asked for on January 11th and the 14th. At this point in time Steelseries has been in possession of my package for well OVER a month, since December 9th and their customer service has been atrocious to say the least. I do not believe they will refund me any time in the future. They still have my money for the product, the product itself, and the shipping cost I had to pay to return it. I wish to have this resolved ASAP.

This request has been rated as:With the following comment:I was threatened by a previous rep to have my ticket placed back in the que and would have to wait the process over. And to my amazing when the agent actually took a week to respond only to tell me to start over was a joke I thought. This has been the absolute worst experience especially for a headset that seems very subpar at best. Not only would I not recommend buying this headset but if you do so happen to have one and it breaks your best off switching companies or Find a company that stands behind their products and policies. I cant wait to report this to the Complaintsboard.com. The product was purchased on March 21. They were contacted on 12/9 and the *** process begin. I have had several failed attempted with agents getting my *** processed. AS instructed by the company, i was ordered to destroy headset on behalf of the company. After my last response inquiry i sent to customer serivce I notice that when i logged in it appeared an Admin on company side closed my open ticket I've but also deleted all my previous message with the company because i expressed i felt like reaching out to Complaintsboard.com. I have never dealt with such a hostile company that threaten their consumers in their customer service chats, and when you express about escalating outside the company they delete info, This has to be illegal. According to thier records: The assigned tech was jayr Requester daslamgawd Created December 11 11:47 Last activity December 11 11:47 Id #*** Group Consumer Support(This is the ticket that had all the support chats deleted as well the the tech who was assigned. The tech who was orginally assigned to this ticket i had issues with was 0ogi or someone along those line. At this point since they ordered me to destroy the product their either ship my replacement or issues me my money back. I dont find it fair that they have placed my *** on hold and its funny my year warrany ends on 3/12/22 HELP!