Jagex
Reviews and Complaints

After interacting with Jagex, I was left deeply disappointed by their customer service and lack of support. It seems that the company is more focused on profit-making than addressing genuine customer concerns. The unresponsiveness and lack of assistance from Jagex have left me feeling frustrated and undervalued as a customer. I would caution others to be wary of engaging with Jagex based on my experience.

Been months without answers. I’ve spent 17 years on an account to max. I have spent hours on end playing this game. I have every information to recovery my account, no one else has my information. I have been so frustrated by the inconvenience of support. Automated robots and no explaining on why my max account and how I am not the original owner I crack up because who else has the recovery questions from 2005, who else knows where I have lives and played from etc. no one, who else knows all passwords and membership info with credit card info?!?! Bloody indisputable onto whether this is rightful on how to handle customer service and loyalty. I cannot believe it ends like this.

Jagex #4689875

Jagex #4647460

Ticket numbers.

Hello I sent you complaints in the last few days about this company removing $89.99 almost every day since sept 11, in total 23 times they have removed $89.99 from my visa debit account and they paid back 19 -$89.99 so I thought this might be fixed and the bank had me change my visa debit so this would stop, while they investigate. Well today sept 23 I check my account and they taken 3 more 89.99 from my account how I dont know when my card was changed. So they still owe me $89.99 4 times more, I dont know whats going on with this company but they have a issues some where in accounting. I dont use this company and dont know them. So can somebody please help get this taken cared of asap please. Shawn cormier

There is a player that goes by the name "snipe". He has been rigging the games with his clan to always win by stacking for years in world 334. Im comming here now as a last resort, can you please do something about him? Might i suggest making it always be random teams like soulwars? We are The Castle Wars Community (or CWC) and would very much like to have our theme world back to order. The games are totally unplayable and he gloats about it. You have banned him before for using the castlewars cheat client in soulwars as "duno" for doing exactly the same thing hes doing now. but why are we ignored? Do cwers not matter? We play the game just as much as anyone else and work 2x as hard to be shut down by some kid who cant play correctly so he has to cheat. Does that really seem fair Mod Ash?

Sincerly,

CWC

This company has essentially non-existent customer service.

My prized childhood account was hijacked in the spring (April 2023) and hit with a Macroing Major ban. As soon I received notice of this I attempted to reach out to customer service. When I didn't hear back after repeated attempts, I reluctantly (and desperately) decided to file and appeal to have the wrongful ban overturned. The only way I might actually receive a human response response from this company, right? Wrong. Years of hard work on this account down the drain, no communication, and completely iced out.

As a paying customer for the last 15+ years I expect better communication from such a long-standing organization.

Jagex prides itself on "community building" but invests little to no effort into helping the players in situations like this.

Hello my account Rs Jen was stolen and perm banned for macro I’ve been trying to reach out for the past 2 years or so via twitter,email,letters with no response or help I would like my account to be reviewed please there is no way the Marco was me as you should see from the dates of recovering my account back 90% of the time I play mobile only spent a hell a lot of time onto my account I wouldn’t do anything to lose that I just would like to play it again so please help me thanks in advance.

Back around 2019 time, I was fully banned on my main "POH J" and another account which was an alt account "Johno R"

I firmly believe these accounts should be unbanned as there was no other offence on the accounts and I do feel the punishment was a little harsh but decided to wait 3 years and re appeal..to my surprise I'm still banned.

I am currently trying to expose bots in 330 and have sent you a tip off email and I think it's only fair now that you unban those two accounts.

I would also like to mention that I've been highly targeted In your game on my "JohnoR" account.

Players have made impersonated accountants, called me names and trolled with no action being taken.

It's no wonder I'm angry..and let's not even talk about the amount of scammers, bots and more in world 330 osrs.

Hello, I contacted customer support, directly because nothing else worked, I cannot login into my account. I made a new account and bound it with steam, I did not name my character yet, I wanted my old name "Micayla" back, I provided screenshots and info. no help what so ever, they looked at it and stopped replying. I thought its customer service, bad service.

I got hacked when I left for the military and my mom sold my pc, the hacker then botted anglerfish on my maxed main almost all 99's and got me banned when I came home I tried to appeal thinking yes I might finally get my account back only for jagex to say "lolno" in my appeal, seems shady given I was trying to pk dmers all day in pvp worlds.. Not fair at all no help everyone that's reached out at all have been rude and unhelpful seems like a cash grab having me restart 3 years progres.

Currently have 2 open tickets with Jagex, first one starting Jan 8th and second started on March 15th. Neither of these have had any response to this day. Zero.

Tried opening another ticket and it was instantly closed with no response nor explanation.

How can a company operate like this? It's genuinely flabbergasting to me how they can stay in business like this. I'm a new player to their games but i've already moved on to other games since this "support" is unacceptable.

this has been going on for a while I'm trying to get back into RuneScape i no long have the email i changed the email to where i can still pay my membership and i remember the password to the account but google authenticator wants to give me a 6 digit code every code that it gives doesn't work is there anything that can be done about this given i still know the password and can still pay for membership

I havent played runescape for like 10 years. I use to have a friend i played with his name was paul ritchie and i logged into my account from his computer like 5 years ago to show him how much i progressed in my account and i think he accessed my account after that and began playing and doing whatever he did to get my account banned. I really want to start playing again on my old account but it sais im permanently banned and i dont know what to do. How can i prove it was someone else on my account and not me I worked for years to have a very high strength level i think it was 92 when i quit playing. My account name was purexskater and i spent pretty much all of my time playing in pvp in the wilderness. I had alot of coins and rune scimtars and r2h. Please help me get my account back. my email is [protected]@gmail.com

Goolomo. Laura.[protected]@gmail.com 08-Feb-2023 With this account i always play on phone, i use my computer 2 3 time meybe on this account. And that day when i want play have major macroing ban. I dont know how can it be. Meybe when i first time use 3rd party software my computer was broken and other ppl can use my acc idk. First time have bot busting moderate 19-Apr-2022 and i will change i read the rules, termz and dont use bot anymore.i apology for my mistakes. I want play with my old account... Sorry for your time. And thanks.