GameTime
Reviews and Complaints

On May 16, 2022 I purchased 3 tickets for the October 30, 2022 Bills vs. Packers game for a total of $522. That charge was posted on my card in May 2022 and paid. On October 3, 2022, I received a text from Gametime stating "...due to an issue with the seller, the 10/30 *** tickets your ordered are no longer available." The message went on to say I had two options, refund or 130% credit towards other tickets for this event. I called the number listed in the message and requested to speak to a supervisor. I was unable to speak to the supervisor at the time and was told I would be contacted 10/3 or 10/4. Later in the afternoon of 10/3, I emailed Gametime to make sure my concerns were expressed and again asked to be put in contact with a supervisor. I got a response back noting my request and they recommended for me not to take further action until a supervisor reached out. As of 10/5 I have not received a call. I ordered and paid for these tickets 5 months prior to the event and less a month out I was told they are no longer available. I would like to go to the game since I purchased tickets to it; however, the 130% credit will not do me any good because comparable tickets at this time are over 425% what they were when I purchased tickets 5 months ago. I have read the terms and condition under *. You are protected 1. a) "If gametime determines that you did not receive tickets that are the same or better than the ones you purchased in our app, Gametime with either provide you with replacement tickets that are comparable or better than the tickets you ordered." Also, under Final Sales I committed to buying the tickets and I "cannot change or cancel any order after the sale is complete." I was charged for the tickets and paid for the ticket, my sale should be final.

Three tickets to the *** concert on Oct 25 in ***, *** were purchased by me (for me and my two roommates) on Aug. 31. We live in *** and got hotel reservations and dinner reservations to make a 2-day trip out of it.Days leading up to the concert, we received texts from Gametime that the seller would release the tickets the day of the event. Hesitant about this, we reached out to Gametime customer service, who assured us that this was normal.So, we proceeded to drive up to *** the afternoon of the 25th under the assumption that we would be receiving the tickets we paid for before the concert that night. We are 20 minutes away from the hotel when we receive a text from Gametime (attached) that the seller could not complete our order and that we received a full refund.Panicked because we are now in ***, about to go to our dinner reservation, at the hotel we booked, we had an hour long, excruciating conversation with customer service who said there was nothing that they could do for us since the show is now sold out. They said that in cases where the seller cannot provide paid tickets to the customer, *** will purchase comparable tickets to provide to the customer. In this case, since it was sold out, there was nothing they could do except give us Gametime credits. We stalked Stibhub for hours and found last minute $300/each tickets and were able to go to the show. However, we believe that Gametime should reimburse us for the tickets ($1,115 total) that we purchased through Stubhub. Given that we had already secured tickets through Gametime that fell through, booked a hotel room, and had dinner reservations, it seemed like a waste to drive back to ***. We believe that Gametime should reimburse us for these tickets give the circumstances.

On May 16, 2022, I purchased a ticket to a sporting event (*** Cubs Game) from Gametime. Gametime, as a business, allows users to purchase tickets at lower rates closer to the time of the scheduled event. I bought this ticket a day in advance to the actual event scheduled at 6:40PM on May 17, 2022. I paid $25 for this ticket. This ticket was not ready in my account by the time of the event. So, I bought another ticket, through another vendor, to make it into the stadium. After I already purchased another ticket and went to my new seat in the stadium, I contacted Gametime through their chat support on their app (refer to attachments) and explained my situation and requested a refund since the tickets were still not in my account. I received a message back from support saying the representative just pushed my tickets through and they should be reflected in my account (mind you, I had already purchased new tickets and am now seated inside the stadium). He continued to say that for the confusion, they could compensate me a whopping $6 credit to my account for any inconvenience. This makes no sense, to their business model, or the business model of any third party distribution center. Since Gametime is a third party distribution company, they do not own the inventory of their tickets. However, they do incur the risk of anything happening to these tickets until they are in the hands of their end customer. Like a vendor selling a product that is fulfilled and shipped by Amazon. If Amazon loses the package, Amazon is liable. If the package is never sent by the vendor, then the vendor is liable. Rarely the end customer. Since these tickets did not make it into my possession until after the game started and after I had to purchase other tickets, I am not responsible for this cost. My money should be refunded, and the dispute for the responsibility of the cost lies between the vendor and the third party distribution company (Gametime).

I purchased two tickets for *** in *** on June 15th. I paid $258 after fees. The day prior to the show I still had not received my tickets. I contacted their Fan Happiness team, who told me not to worry and that my tickets would arrive prior to my event. I was sent a link that did not work and was told just to keep reloading it until it works.Day of event, I tested out the link and it still did not work. I trusted the company policy and the customer service rep that my tickets would be made available prior to show. But, they were not. I opened a live chat for assistance, which no one answered and then I called the customer service line. I have never experience more dismissive and unapologetic customer service in my life. I stated from the beginning of the call the Gametime Guarantee which states: We guarantee youll get your tickets in time for your event, and theyll be valid for entry. If you have any issues receiving your tickets, contact us and well make it right. I was done begging for my tickets and wanted my refund, as I would be missing half the show. Sure enough after 25 minutes of attempting to locate my tickets, they were dropped in my email. I stated that is fine, but I will not be using them and stated I wanted my refund, which I was told to just go inside my event. I said I paid for an entire concert and not a portion. I asked to speak with a supervisor, and she stated none were available. The next day, I sent an email of the entire situation and received a response that since I received my tickets, I am not eligible for a refund and was given a $30 Gametime Credit. Unacceptable. The guarantee means absolutely nothing to the company and it has left many people missing events and then being punished for their inability to follow through.Ive had so much respect for Gametime and ***, but this is the worst customer service experience I have ever had, and I expect for it to be corrected to my satisfaction