Florida Leather Gallery
Reviews and Complaints

We purchased a Recliner in late 2017, when it arrived, it was broken. When it reclined, it would make a popping noise as it jerked backwards. We initially had difficulties getting someone out and had to make several phone calls and emails informing that a service man never arrived.

He did finally arrive and identified the problem and said he would have to order a part. I have no record of him ever contacting me back. I had tried contacting the service manager I had been dealing with, but apparently she is no longer their. Her name was Judy Hicks.

After many phone calls, they have confirmed the service guy did come out and ordered part. I was told he was not able to get in touch with me etc. I have no record of this and someone should have sent an email ot made sure they followed up if this were true. In this case, it is actually a safety concern on this chair.

During these calls, I was asked to file a warranty claim since we have the extended warranty. I was told to lie about the problem in order for the warranty to cover the repair. I informed the woman I was talking to, that I did not think it was a good idea to start lying about what happened with this chair. Your company is actually asking me to commit insurance fraud.

So, I have been told that your company will not fix it. This is unacceptable for several reasons.
A service tech identified a problem and it is a safety issue. For a company to now use the excuse that they were not able to make arrangements to replace the part that is clearly broken... is just an excuse to avoid the repair. It is horrible and possible dangerous customer service. If there is a faulty part on a product that your company sold, you do what it takes to get that part changed out. Unlless someone is really just looking for a reason to avoid it. If your excuse is that you were not able to contact client, then a letter or email needs to be sent informing client of the situation.

But that was not done. We just want the broken chair fixed.

Archie & Tara Tignor
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Florida Leather Gallery Clearwater FL - We purchased a Leather Sofa and Love Seat for just under $6, 000, which was delivered to our home 2 years and 1 month ago. Now I am sitting on the Wood Frame and the Leather is now pealing. We stopped by the store where we purchased and was basically given the cold shoulder. We were given a phone number to all as we purchased for just under $600 a 5 year Warranty. This warranty does not cover the Cushion Replacement. Remember we had the furniture delivered just 2 years and 1 one month ago. If you want quaintly do not shop at Florida Leather as they do not back their product and there past customers. Basically they took the Money and Ran!

December of 2016, I purchased a sofa set at the 6206 Dale Mabry location. 3 weeks after Delivery I noticed when you sit on it there was an opening so I reported it to jill good, she told me in a couple of weeks they would get in touch with me or replace it. Eventually in April they came to fix it, after 3 months of calling to find out every week of when they were coming to fix it. They sent a technician who glued it and he said that those are accidents like this all the time and complaints, from the delivery guys that use razor blades when opening then. Then I went back April 26, and I talked to jill good and her manager who said they would replace it, so I purchased another couch. They delivered it today June 6 and Hill just told me that they weren't going to replace couch.

We have gone through many recliners so I was determined to get one with a lifetime guarantee. We paid for a so called quality product but did not quality. The recliner was fixed twice and its broken again. I paid for the service call on this so called lifetime guarantee. I was lied to by the salesman who emphatically told me if it breaks it will get fixed. It's broken again and they will not send someone out to fix it. I was given a number of some person who does not answer my phone calls. I would never buy another product from this company or its associates.

I bought a Pallester sectional for over $7000.00 and I had purchased the 5 year warranty for an extra large amount which covers everything but the main thing you sit on the Padding after calling the so called insurance company (which started over 2 months ago) they send a tech out to tell me that my coverage does not cover that. Then I go down to the store and spoke to the manager there and he was real helpful but he told me the foam is covered for 5 years but only the first year is free which I found out later) and gave me 2 numbers and now I know why. the first number was to a person that works for Florida Leather Gallery the second one which I was instructed to call and left my number. when that person called back he told me a date and time he could come by and it would be a $95.00 service Fee to let me know how much it would cost to fix the foam on my $7000.00 sofa. I have e-mailed Florida Leather Gallery and Matter Brothers which is the owner of them with no call back. I will be taking other actions but if you want to by furniture I would never by from Florida Leather Gallery unless you want to buy $7000.00 just for good Leather. their warranty sucks I also reported a cut in my leather which is covered but never fixed. Oh I did not say that I do not have children at home just me and my wife. This company does not stand behind their product.

If you are looking for good, honest customer service, DO NOT go to Florida Leather Gallery. I got nothing but promises that were lies! After 10 weeks of waiting for furniture that was quoted to be delivered in 6-8 weeks, I have found out, that our furniture had not even been manufactured yet. That was the first lie from the manager, Vince. The day I purchased the furniture, I mentioned to him and my salesman Matt, that some of the review I saw about Florida Leather Gallery were they never delivered on time, his response, "oh that was because one of our past employees always was quoting unrealistic times, just to get the sale, he is no longer with us. Your furniture will be here in less than 8 weeks" Second lie, at 6 weeks, I called to check on the status of my deliver, I was told by Vince, "Pallisters website says your furniture is in production, it should be here in a week or two." Another week went by and I heard nothing, so I called again, Vince told me, "we found out last week the leather for your sofa and love seat was declined buy the manufacturer twice, not sure when your delivery will be now" I stated this was unacceptable! First, why didn't someone call me to update me and second, why was I lied to about my furniture all ready in production. Vince's comment "I called the Pallister rep and she said this never happens. To make this up to you, we will either discount your original order or you can pick something else out". I went to the store to try to work this out. We decided to keep the original order, I really like the set and we had upgraded the leather because of the dogs. Vince promised because of the inconvenience to us, that they would deliver a leather loaner set, just like the one in the showroom the next week AND discount my original order $300. This sounded wonderful and too good to be true! The best lie of all came yesterday when they'd delivered our loaner. If was the ugliest thing I have ever seen! The bone leather power recliner sofa, love set and chair that I was promised, turned out to be a ugly dark brown manual recliner chair coordinated with a horrible used FABRIC non reclining sofa and loveseat. The driver was not surprised at all that I declined it! I called Vince and he KNEW that was what was getting deliver. I have cancelled my order and hopefully will get my deposit refunded with in the next couple of days. DO NOT believe anything this company tells you!

Purchased a new leather motorized reclining sofa. Sofa looked OK when it was delivered but later when I used it I found the motor was broken. They sent service out to fix and verified but said they had to get the part from China ( I never would have bought this sofa if I knew it was from China as apparently most of their furniture is). This has been going on for several months and all I get is rude conversations when I call and there is nothing I can do "The part is on a slow boat from China"! I also purchased an additional warranty from them to augment the original warranty but I suspect they keep the game going until the warranty runs out. Now would you buy furniture from them? Several brother own these stores (Mather Brothers).

I was told that the ordering of my sectional would take 10-12 weeks. After waiting 12 weeks, I sold my old furniture anticipating a delivery of my new sectional any day. I emailed my sales rep. numerous time for an update of the delivery. After 2 many failed attempts, I contacted the store and they informed me that it would be another month before I received my furniture. I was aggrivated that my sales rep did not let me know of the delay and was now stuck with no furniture for 4 more weeks. I was told that it arrived at the store and would be delivered on a Tuesday. My boyfriend took the day off to wait for the delivery. He finally called the store around 9am to get an idea of when the delivery would be made. The manager informed him that no delivery was scheduled for that day. When I called to complain, the manager basically blamed me that it was a miscommunication between me and the sales rep. All I was looking for was acknowledgement that a mistake had been made. Now, after 4 months I still have NO furniture. The part that gets ya is that I had to put a $400 non refundable deposit down and I can't afford to just walk away from that.