Geeks On Site
Reviews and Complaints

I called this company to fix a computer. The representative asked me if I wanted one or four hours. I am not technical and had no idea how much time I would need. I asked him if I went for a four hour bloc, would I need to pay for it all if I did not use it. He said no. The tech came and used nothing but a screw driver and said it was fixed in ten minutes. I paid 99 dollars and again asked if I had to pay for the other three hours. He told me no. Three hours after the tech left the computer was not working. I called the company again and was told that if the computer was working when the tech left, then the matter was closed. I kept calling until they said they'd send out the tech again but he never came. I called their 800 number to complain. The representatives were very rude to me and when I asked to speak to a supervisor, I was told she would say whatever they did. I got her eventually and she actually screamed at me. I want to be reimbursed for the three hours I did not use and was told I would not have to pay for. This company is running a terrible scam and I so much wish I had checked them out before I picked up the phone to call them.

I contacted Geeks on Site due to a blue screen on my computer. I spoke with Daniel who eventually could not help me due to not being able to connect to the internet. I was eventually able to connect and contacted Geeks On Site again and spoke with Nick. Nick advised me it would be $149 which guarnteed Geeks On Site would fix my computer, it would be warranteed for 7 days, and I would receive the same antivirus software that they use. I agreed. My computer was fixed? I started getting virus threat notices from the Microsoft anti virus software that they installed. When I clicked to remove the virus it came up with a screen for me to pay for the full software service! I contacted Geeks on Site again and they advised that it was passed the 7 days and that I was given the one year free trial of the anti virus software that they use! I advised Nick that I was not told it was a trial. Nick advised that these are just threats and they will not harm my computer. Dah! Nick also advised I needed be careful of the sites I went on. I advised I had been on 3 sites that day: Facebook Graigslist, and Windstream. Nick stammered a little and then said that Graigslist uses ads that can be a problem. What a ripoff!

I have worked for geeks on site for a while now. Recently I supposedly breached some term of their contract, to which they can provide no evidence. They now refuse to pay me for 10 service appointments I performed for them. Thieves is an appropriate term I think. and just before Christmas too. So they received over $500 worth of my labor FREE. While they charge $75 or $99 per hour and only pay the Technicians $25.

Technicians provide tools, supplies, vehicle, expertise and a wealth of knowledge and don’t even get mileage compensation unless the service call is more than 30 miles one way. Some of their customers have been royally screwed by them performing remote service. 1 customer I know of even had to buy a new computer after they worked on it remotely, boy was he pissed. It cost him a lot to get it fixed and recover the data on his old drive.

They seem to employ only rank amateurs in their remote “SERVICE” department and then send the technicians to clean p their mess. Not to mention that Geeks on Site USA employs out of country remote technicians with only a passing familiarity with american english. This is my personal opinion, but, I would never use Geeks on Site nor recommend them after what they did to me.

Geeks On Site
www.geeksonsiteusa.com
[protected]-GEEK(4335)
169 E. Flagler St. #1012
Miami, FL 33131

I contacted Geeks on Site to fix my "blue screen" error. After 4 or 5 times of them saying it was fixed and 2 system recoveries, my system crashed again. I ended up purchasing a new one & submitted a detailed letter surrounding my month long experience. I want my money ($149) back. Their website states, " we will fix your computer". If they don't fix it they shouldn't keep your money. They give you false hope to go with their false advertisement. Their people give out incorrect information & the company doesn't even care. I will not ever use them again.

My computer was running slow & they said they would fix it or return my money. After they worked on it, it runs 3 or 4 times slower. When I complained, they said I was low on memory & it would cost me $80 more to fix it. When I asked for my money back, they refused & said they fixed my computer. I now have a much slower computer & am out $149.265c4

After looking on line for a place to help us with computers, we chose Geeks on Site. We called and they wanted to try to fix our problem over the computer and said if they did not they would send a tech out. They asked us how many computers and what type and we told them we had (2) and they said it would be $150. We explained that both computers had the same problem - one was a brand new laptop and the other an older desk top and we could not connect to the internet during peak hours of the day. We had just moved to the area too so we really needed this fixed quickly (and had already spent $80 with McAfee who did not find anything and told us to do a reinstall which we did and it still did not work).

They ran all of the software and programs looking for viruses, etc. When they were done it looked like we were at the time working properly but it was not a peak hours so of course the next day we had the same problem as usual. We were going to call them back and then I was balancing our account I saw they charged us twice at $150 so we called and they said they would have to review it and never called back. In the meantime, I called AT&T come out and check the lines, which were fine. The AT&T guy said I can tell you have a bad modem (it was brand new) and that Best Buy was selling AT&T modems that were known to have overheating problems and were junk and they didn't even use them anymore. So since he was there, I bought another modem from him and had him install it and all worked perfectly (for another $150). Behold it worked absolutely perfectly after that.

When I called the Geeks again since they did never called me back and explained that we would have not paid them to do (2) computers at $150 each because one was brand new and that they didn't even fix the problem and said they would fix it. They just kept putting me on hold. I also told them we signed up for the monthly maintenance program and that if they wanted to keep our business, they would make this right.

After me complaining and explaining the best they would come up with is reducing the second computer down to $120 and then I told them to cancel our monthly service (they lost $24.95 x 2 computers per month so easily would have made up for the couple of hours they spent "fixing" a laptop that had nothing wrong with it, which they knew).

Obviously they don't care about customers and are sneaky on the pricing so watch out!

Learned lesson, next time using someone locally. After reading all the complaints on here, next time I will check first with complaint board.

They sent someone out, sorta got us up and running, but, signed us up for monthly charges...didn't tell us.Had them out again for the same problem, 1hour and 15min.later the bill was $115.00 found out about the monthly charges, have asked for a refund of 7 months of monthly charges...which by the way should have covered this visit and then some. DON'T USE THESE PEOPLE. Oh by the way still didn't fix anything, had to go out and buy a new computer !
THEY ARE A RIP OFF!

A month ago I was having difficulty with my computer. I called Geeks On Site to remotely fix my computer. After several hundred dollars, and an entire day of working remotely on my computer, they said that they would need to send a tech out to look at my computer. When there was an additional charge for this tech to come out I said no, and asked them to restore my computer to how it was before they started working on it. They did not, and my computer was in much worse shape after they got done with it.

About a month later I was looking at my bank account, and there was a new charge on my bank statement from Geeks On Site. The first three times I called Geeks On Site to clarify this new charge they hung up on me. The fourth time they put me into a holding queue for 1/2 an hour. The fifth time I got someone on the line who said that the person who handles these sorts of things was not in the office, and I'd have to call back.

This company is a scam. Stay away from them at all cost.

I called geeks on site to repair my laptop computer on the 22nd of October. $300 and a new hard drive later as of November 12th I still do not have a working computer. I have not even been able to get a supervisor to return my calls and will never use this service again.
Mike H