General Motors
Reviews and Complaints

-hello my name is eric dominguez. i live in lawton, oklkahoma. i am a true and dedicated chevy owner. i own a 1966 chevy c10, 1995 short wide cheyenne, and 2016 crew cab silverado. i have recently encountered a a/c issues with only 50k miles on my 2016. i was a little upset, but even more upset when i found out it was a very common problem with all chevy trucks and tahoes with simular year. the condenser leaks on welded areas. a pretty expensive and unnecessary repair at that low of miles and year of truck. i have to ask you, are you ok with yourselves for allowing this and not making it right with your who knows how many vehicles and valid customers? im asking nothing from you. ill keep to my 66 when customer satisfaction and vehicle reliability meant something to the everyday american .

From: Sharon Kilgore
To: Cerritosgmchummer Dsmessage Service
Sent: Wednesday, April 14, 2021, 06:25:59 PM PDT
Subject: Fw: Rude service agent Gurgen Melkonyan

This letter is being forward over due to the fact I was never contacted by your service manager. I did forget to leave my phone number, but however my email address is just as good. You may contact me Sharon Kilgore [protected].

----- Forwarded Message -----
From: Sharon Kilgore
To: armanmarkian@southcapenske.com
Sent: Saturday, April 10, 2021, 05:10:50 PM PDT
Subject: Rude service agent Gurgen Melkonyan

I writing you to inform you of how rude disrespectful your service agent Gurgen Melkonyan was to me on 04/10/2021 approximately 1:55 pm. I purchase a battery from Penske. The battery is no longer functioning properly AAA has already check it out. I spoke to someone in your parts department and ask them could I just pick the battery up because it is not holding a charge, he inform me I needed to bring the car in or have it towed. I even ask can I just bring in the old battery and get a new one. Why do my car need to go diagnostic test for a battery? I know there are machine for testing batteries only and I a sure Penske have one.

So I was able to get the battery charge so I drove there, Gurgen Melkonyan was so rude to me. He approach me with a attitude that scream why are you here so late. 1:55 pm is not late you close a 4 pm. I was only there for a replacement battery.. All he did was kept telling me you too late we closes, we are behind. Be honest that was not my problem, it wasn't 3:45 pm, it was his job was to provide excellent customer service to all. It takes all day so what you want to do. I said to replace battery, I know it does not take all day for a battery replacement. Only thing he kept saying you can come back Monday again you can come back Monday walked away. If I was ice and he was fire I would have melted but I am stronger that.

I drove to your place of business seeking help, and I was turned around. Keep in mind my battery is no good. Would I have gotten help if my car would not started? Remember my battery is bad. Would your employees leave a customer stranded, and you are open? And they are there for a replacement battery. This not the way to do business.

He is the one of many faces of this business, and being disrespectfully, rude can hurt a business.

I do expect to hear from you soon.

Sincerely Yours
Ms. Sharon Kilgore
[protected]
[protected]@sbcglobal.net

Dear Ms Barra,
As corporation you are beholden to shareholders and customers so by deciding to put politics ahead of your dutires will result in you losing me as a customer for life. Election integrity is the paramount to keeping a functioning republic. By chosing sides you will have alienated half your your customer base or potemtial base. Get woke, go broke. Stay the 'F' out of politics.
QC

My boyfriend and I went there and bought a 2021 Colorado Bison Z2. In all honestly it was the biggest mistake we made was going to that dealership. First argument was the general manager thought I was an idiot and lied to me. Then there was when we purchased the truck we said the truck needed to have a full diesel tank and the DEF needed to be filled. The diesel was full but not the def. Then we were told the wheel locks were on the truck and I am almost positive they were on the truck. They took the truck in back to do God knows what to the truck but the wheel locks were no longer on the truck. I did get the wheels locks after we called and complained. We are so done with this dealership.
My boyfriend was turning in his lease and we were about to have another argument as they didn't want to give us the license plates to the vehicle. The plates are in our name and the person Tim Maros (not sure of the spelling) tells the sale people it is ILLEGAL for us to take the plates to the vehicle. Since we are 100% responsible for what happens to the plates according to the Illinois Secretary of State.

I am also filing a complaint with state of Illinois secretary of state, better business bureau, attorney general and anyone else that will take my complaint and go after those thieves.

My 2021 Chevy Tahoe with less than 10, 000 miles needs replacement of the transmission. There is no debate about the need to replace the transmission.
GM has agreed to this. The local dealer has had my car in for replacement of the transmission under warranty. The dealer is fine, but GM will provide no information regarding delivery of the transmission for replacement. This has been going on for 6 weeks.

I purchased a used 2016 Chevy Silverado from Stone Mountain Nissan in Lilburn, GA last year and man do I regret it. The fact that the backup camera doesn't work should've been a red flag and kept me from buying it but I was desperate for another truck after my 2002 Ford F-150 with 240K miles ran its course. Shortly after I bought the truck the AC quit working. Not only does it get scorching hot in the GA summers but also extremely humid. I have multiple medical conditions that are exacerbated by humid heat and have spent over $400 trying to get the AC to work and it still blows blazing hot air instead of cold air. The local GM dealership wants to charge me $250 just for diagnostics after I just flushed $400 down the toliet trying to get my AC to work. Had to leave work early and lose income because driving without AC gave me a massive headache and upset my already sensitive stomach. I also just had to replace the transmission on my 4 year old truck 2 weeks ago. I would rather ride a horse to work than buy another Chevy vehicle. I hope GM loses their business license if they don't issue a recall on their AC units soon

I paid for the key fob to be reprogrammed due to losing the other key fob. I found it and the dealership DID NOT. Change my locks plus charged me for a control module that's attached to my grill. I'm very upset and don't understand why I was charged for a service that was not completed.

Please contact me at +[protected],

Thank you Alicia

I bought a Bolt 2019 in December 2019; in January 2021, the dealer called and said that there is a recall for the battery max charge beecause there is a big risk of fire; I went to the dealer and they programmed the charging capacity to 90% instead of 100% while waiting for a permanent solution from the manufacturer. So here it the big picture, I paid for 60KWH batterie charge that gives 350-400KM autonomy and I end up of paying the same monthly amount for less charging capacity and less milage autonomy for the last 4 months; In addition no one at GM is able to tell me when this will be fixed.
So here are the options I see:
1) you fix the problem and set back the full charging capacity - for what I paid for origibally- ASAP
2) take back the car and get me back my money
3) give a brand new version with the same price I paid for this one
I preferred option 2
Elie

I bought a 2021 Silverado Jan. 22, 2021 it has 2265 miles on it. The check engine light came on and I took it to the dealer March 10 and it is still there. There service area is back up. They have ran some test but still do not know what is wrong. Hoping to get it back by April 2. I have only made one payment on it. Could you please see if you can help. My wife and I have purchased eight cars and trucks in the last 16 yrs. This maybe our last. GM has known about coolant in the cylinder since 2014. Why can't you get right. Very unhappy customer. George White [protected].

Ok new dealership just bought cottage motors chevy, chrysler, jeep, & ram which only lasted few years. Downfall had a lot work to. I use to deal with filets original owners for 40 years. Now started simple buy new set of tires for my ram & goodyear tires well promotion was in november well there computer system was not up or working for 7 weeks. Get tired put on end november put wrong tires new ones with wrong profile you sound like helicopter going down highway. Brittney fill rebate slip out wrong. I personally got to card to get the $200 rebate they never emailed or mailed I checked middle of december with chevy dealership they said it takes 6 to 8 weeks. Called the first week in january they said it was not sent. So then made about 6 or more calls to gm it was useless called good year they really good thought bruce had fixed back in january so now it's still back in gm court bruce said the debate comes from dealership don't know who is telling the truth. But a lot bs. Please would appreciate any suggestions gary [protected] or [protected]@hotmail.com thanks

General Motors does not care about their customers. In November 2019 we bought a brand new Chevy Silverado High Country from Carl Black Chevrolet. A few months after purchase the truck started making a noise in the drive shaft. We brought the noise to the attention of the service department on March 2020. The dealership was unable to hear or replicate noise. Although we did have a video of the noise.
On May 13, 2020 my husband brought the truck back to the dealership again for the same noise. This time they heard the noise. The dealership kept the truck for 37 days before they notified us that the parts to fix the were unavailable. There is a bulletin issued by GM regarding the problem #PIP5653f., that it would be okay to drive and they would call us when parts were available.
On November 23rd the dealership called and said they had the parts. We dropped the truck off on the 24th of November. On the 25th they brought the truck to our house for us and said it was repaired. When we went to drive it the noise was worse than ever and the truck shuddered.
The truck was brought back to dealership on November 30th. Several people at dealership including service manager and mechanic heard the noise and agreed it was worse
On December 17 GM called and requested we take truck back to shop for further repairs. It was back in shop 2 more days. We picked the truck up on December 19th. The noise was gone until December 21st when it started again. We immediately called the dealership. The dealership said there was nothing else they could do. We have filed a lemon law complaint on December 24th. Since that time GM has been giving us the run around.

We have been more than patient. My husband last spoke with Diana our GM rep. on Monday, January 11th at 5pm. She said she had completed case and was just verifying some information, that we should hear back from her hopefully Thursday or Friday, Monday the 18th at the latest. We'll it is February 10 and we have not heard back at all from her despite numerous calls and messages. Our case number is 9-[protected].

6/13/19 - vibration #cvcs371513

10/29/19 till 11/14/19 new wheels #cvcs378247 $2, 608.33 and $1, 491.00 for new tires since bent wheels messed them up.

12/21/20 waiting on paperwork of bent wheels again.

12/28/20-now car still at gettel cheve getting painted till now.. Went to pick up 3 times and still not read haven't had my car for over a month and making payment on it

Experienced problems with the shifter on my 2017 GMC Acadia. When shifting into park a notice would appear to "shift into park." Despite wiggling the shift level I could not get it acknowledge it was in park. Battery went dead. Had the same problem two years ago. Repaired under warranty 10/3/2018 @ 28539 miles. Now at 55961 miles same problem. This time I had to pay $488.34 for a defect GM has failed to fix! I have previously purchased a 1996 Chevy Blazer (new), a 2003 Chevy Trailblazer (new), a 2008 GMC Envoy (new). Why should I continue to buy GM vehicles when you won't stand behind your product?

My 2018 Chevrolet Silverado only has 23, 900 miles and shakes on the highway at 70 mph I have balance all four tires and had an alignment done brakes replaced and still have the shake in the cabin.I have taken the truck to the dealership to have a checked out and they always tell me the same thing as the tires or the brakes or the wheels are not balance I don't understand how they can be the case when I have brand new tires and I have the receipts for the balance and alignment and the brakes being replaced.

hello me and my wife purchased a vehicle from todd wenzel grand rapids MI. Two years ago. My engine has died bought at 150, somthing miles and died at 183, something miles. there is a class action law suit against your company for these 5.3 vortec motors prematurally dieing . I feel stuck on making payments for something that should have not died at that mileage.

Went to 5 dealerships asking for high country with sunroof, they show me only they have not what I want. I want trade in my 2019 traverse high country, they all know this but no one called me come in. Last week got head cold because suburban outside in weather that 20- 35 degrees. So had stop looking going outside no called from anybody or internet.