General Motors
Reviews and Complaints

My husband and I purchased our 2011 Suburban brand new from McClusky Chevrolet. We have had our Suburban stored inside the garage, to our dismay the dashboard is cracked in the left corner of the passenger side airbag. This was a $50, 000 plus car not cheap! We took it to the dealer who was quick to state the crack is not a safety hazard. However, if the airbag is deployed pieces of the dashboard will be sent flying throughout the truck. We all know the speed at which these airbags are deployed. This truck has not been off the lot for five years and the dash is so cheap it has a crack that posses a safety hazard! And unfortunately General Motors is not willing to pay for this repair! This will be the LAST GENERAL MOTORS car we ever purchase! This is absolutely appalling! These cars have a history of cracked dashboards, it is rediculous that we paid so much for this car that is made so cheap! And we the taxpayer had to bail their pathetic company out! But they are unwilling to help us due to their design flaw!

Last March I bought a 2015 GMC Canyon. In May I had aftermarket wiring installed for towing. The design of the vehicle allows dirt, water and road slat to cover the wiring and cause it to corrode. GM advised there is nothing they could do for me. At my expense I bought large mud flaps and they help some but I should not have had to pay more money to fix a problem in a new vehicle. Very poor vehicle design.

I recently purchased a 2015 Chevy Colorado Z71 on Jan 24, 2016
The pickup did not have a trailer hitch, so I got an after market receiver hitch and put it on myself. I had to lower and remove the spare tire. Upon doing that, I realized the spare tire is not the same size as the other tires on the vehicle. Tires on the ground are 655 65R 17. The spare tire is a 665 70R 16. At first I thought someone might have swapped them, but on the sticker inside the driver side door says that is what is there. What genius at GM made this decision? The spare is wider, and a good 3/4 inch taller than the others. There is no way I would drive with this tire. The difference in size will wreck a transfer case, and really screw a limited slip rear end. I have been looking for several weeks to find an appropriate wheel for a spare, but I really think it should be up to GM to replace it, so the spare tire is the same size as the other four on the vehicle.

Purchased vehicle brand new, Did all scheduled maintenance on it. Was told by Auto Tech to make sure to check the oil at every fuel fill up as they have been aware about major oil consumption in these cars. Then I did receive a notice that GM has changed the oil change mileage from 10, 000 to 7, 000. Went to that schedule.
At the beginning of 2015 my car was diagnosed with a timing chain issue. 2 weeks later I receive a notice extending the warranty for the timing chain to 120, 000. However the letter was dated for November 2014 and I did not receive it until the end of Jan 2015 at which time my car had mileage
of 122, 000.
Then I receive another notice in Nov of 2015 of another extended warranty on the throttle position sensor which turns out to be in the throttle body. So the entire Throttle body needs to be replaced.
As of the beginning of Feb.2016 the timing chain has had a catastrophic fail and will not start as compression testing has determined that compression pressure is too low.
I have been advised to contact GM to help remedy the problem. After $700 so far to have this already diagnosed GM wants me to tow the car to a dealer and pay another $200 plus to have it diagnosed again. GM not willing to cover either of these costs. They must think that everyone is made of money.
I am at a loss.

Heated seats in my new vehicle barely get warm in cold conditions. Upon checking I was told by my service people that the "seats were operating as designed" but it is hard to understand that heated means a few degrees less than normal body temperature. With settings on high with more than ample time my service people could only register 96 degrees. This is not nearly what I expected. Noting other makes and models that I have checked that have heated seats are much different.

I received a notice from GM dated November 2015 in regard to fuel leaks and fuel issues on my 2004 GMC Envoy. The vehicle, unfortunately, has not been working properly most of the 2015 year. From September 2015 through January 2016, the vehicle has been parked and without plates. In January 2016, I was able to have the vehicle towed at my own expense to a GM dealer, per the instructions on the notice sent to me. I believed that this was going to be fixed at no cost to myself. I received a call from the Service Representative at Bower GM in Pleasant Hills, Pennsylvania and was informed that GM will NOT be covering the intended repairs and that the total cost to repair the vehicle will be $972.63 which I do not have as a single mother. In total, I have paid over $12, 000.00 for this vehicle as of October 2014 and it has been on the road a total of 6 months the whole time. I cannot afford the repair bill and it was rejected due to be over the 150, 000 mileage restriction. I created a case (Case No. 8-[protected] with GM in which I received no call in regard to this decision. This vehicle, unfortunately, has placed me at risk for my job at Forbes Hospital. With all the problems, etc. I have been forced to call off of work, etc. Now Bowser GM will not release the vehicle without paying the invoice to actually evaluate the vehicle in the amount of $89.95. If GM is not going to be responsible for the actual repairs which I think it unacceptable, I should NOT be responsible for the $89.95 fee for the actual evaluation at Bowser GM since I was instructed to take to a GM dealer with the understanding that it was going to be compensated. I would have never taken it to a dealership if it did not require the same. Please help in this matter. I have had more problems with this vehicle than I care to admit. I am asking you to either reconsider the repair and/or the cost of the evaluation in the amount of $89.95 with Bowser GM. Thank you. Sincerely, Tina R. Evans [protected]

The day I received my vehicle it was already broken. The GPS was malfunctioning with a big red X over it, but I was told it would resolve itself after the map 'got acquainted' to the area as the Tahoe was broken in. The dealership said give it until 2, 000-2, 500 miles on it and bring it back if it is not resolved. Meanwhile I find out that not only is the GPS malfunctioning, the vehicle cannot remote start, and OnStar cannot locate the vehicle (ie meaning no ability to connect to the car in the event of an accident with location information, or tracking if the vehicle is stolen). I proceeded to take the Tahoe into the dealership for those repairs over the course of just over 2 months. Additionally, I advised the engine was running hot, smelled like something was burning, and the transmission was shifting hard (all of which it STILL does). No resolutions on the engine/transmission issues still to date and I have had the vehicle less than a year. Since the final resolution of the GPS, remote start issues, and OnStar issues, I have taken the vehicle in for the navigation map having significant bugs and the backup camera sticking or failing to even turn on. Those issues were finally resolved (partially, as it still has flickering and some screen sticking) since an update was done for the infotainment center. All of the issue listed were within the first 6 months of receiving the vehicle. Just after 7 months of having the vehicle I hear extreme grinding in the wheel wells when I decided to drive with the windows down and was making a turn. The sound scared me half to death as the vehicle also was having a hard time turning. I took it in to a dealership that was closest to where I was at the time of the noise. They proceeded to ask me dumb questions such as "Has anyone tried to take the front end of your vehicle apart recently?" Seriously, who the heck is going to disassembly the front end of their brand new car 'just because' all the while the service advisor was laughing and saying I was lucky I brought it in when I did because my front end was about to fall off at my axles. They had to replace the passenger front axle and repair the driver side front axle. Then again a couple months later I have a loud grinding noise again on the driver's side of the vehicle with difficulties turning. I take it in again to the dealership closest to my location when I had the issues with turning. The electrical wiring harness in the engine was no longer in it proper position having fallen down in the driver side between the engine and the wheel well and was being rubbed on by my tire when trying to turn. The harness had to be repaired and put back into place, as well as the wheel well replaced. If only the issues with my 2015 Chevy Tahoe stopped there! Figures, now my engine is leaking oil. It was leaking so much oil they couldn't even find the point of origin. The dealership added dye to find the leaks to which has been determined an issue with the lower oil pan is why my engine is leaking oil all over in my driveway and garage. And lastly (for the moment until who knows what else will break or fall off my 2015 Tahoe), the steering column was making a lot of popping and the ball bearings and what-not need replaced in the steering column now. It is scheduled for the repairs for the latest set of issues sometime this week. Hopefully it will last a couple weeks after these repairs before I have to take it in again for who knows what next. I am extremely disappointed in GM's customer service department when trying to get a resolution to my vehicle and getting it replaced like I have been asking from the get-go. The GM rep today finally told me there was nothing they could/would do despite my constant worry that axles, wheels, or critical engine components will fall apart on my new vehicle leaving me possibly dead in a ditch! I have a young child who also depends on the reliability of this vehicle to get safely to each destination. It is ridiculous that I have to fear taking her with me anywhere. GM gave me a Lemon, but refuses to replace it! I am asking for it to be bought back and a new vehicle replace it. I would think that would be reasonable opposed to them having a bigger issue such as my death as the result of their faulty manufacturing!

Bought wife 2004 cavalier brand new had to replace timing chains and tensioners and guides at 38000 miles worked at gm for over 18 years when asked for help to repair politely told to piss off now car has 58000 miles on always driven by wife she does not beat car sitting at red light transmission died no forward gears but had reverse had problem with 6 or 8 cars working at dealer ship removed trans pan and filter found tube broken at weld replaced tubes and refilled problem solved luckily repaired other trans problems simulator to this if was a customer would have had to replace trans not repair what a joke 18 years working for gm and no help why i see people come in out of warrenty and repairs are done under warrenty still own gm cars and always will but people should take care of customers all of them not just friends of owners or bosses

On 06/27/2015, my husband and I were involved in a car accident where our 2007 Pontiac Vibe was deemed a total lost by our Geico Insurer. We've since received several recalls on this older modeled vehicle and the said vehicle has been salvaged. Our case number is:814963. It's been six months now that we've been trying to get monetary compensation from General Motors Corporation by sending daily email inquiries as to the whereabouts of our formal request of $250, 000 dollars for medical expenses and to acquire vehicles in which to transport me to my MRI scheduled in a city approximately 157 miles away from our home, not to mention our local doctors appointments for my weekly dialysis treatments. All documents and paperwork has indeed been sent to General Motors and yet this corporation continues to ignore our request. We've also sent documentation to the FTC agency and the Detroit, Michigan FBI, White Collar Crimes Division about the lack of response on a daily basis, from General Motors Corporation to our desperate request. GM has formed a "habit" of sending "robot" answers to our daily email inquiries, please will someone help us receive just do compensation from GM, we were almost killed in this "death trap" during the accident.

I’m calling for any help in south africa about gmsa. nb: the car is chev –cruze 1.6 2014 model that was bought around september - august in 20 january 2015 we took the car to the service and around early march it just stop when you try to put the gear it didn’t move and we took it back to the dealer and they told us it’s a clutch problem. i requested to them to give me my old parts that were going to be changed to prove that its clutch which was damage and a report stating the parts that were put to the vehicle unfortunately they didn’t give me that part or any report. i forwarded the complaint to the gmsa complain department i was not helped the key pinetown manager (repairs) ended up lying say they phone my wife to tell her to come and pick up the old parts of clutch, when we as for a video tape to proof that my wife says they must take the old parts and throw it they didn’t want to give us. we were willing to pay for it so that we have a proof because we aware that they didn’t do that. on saturday the car did the same thing if you put the gear it don’t move at all and i’m sure once they done with checking they are going to say it’s a clutch again and the problem this thing its happen once the car it coming from the service. with my own understanding they supposed to drive the car and check if other stuff are still ok like clutch, brakes etc. but it came back perfect but after 1300 km its dead why?

My father worked at the general motors plant in ohio until his early retirement, he paid his union dues and kept up with all the news from the plant, he passed away 3 years ago from pnemiounia, they continual to take his union dues from his back account month's after he had passed from his bank account, when we filed for his life insurance they say he didn't have any, I have sent copies of his insurance papers in, copies of his pay stubs, then they wanted a copy of my power of attorney papers so those where sent in, It's a little pass 3 years and i have been told he didn't work there, he didn't have insurance and ever other excuse you could think of, so as my last effort i am filing this complaint that maybe someone at the company with some commen sense will find out what is going on because my next step is having a attorney take care of this which might take longer but is going to cost more in the long run my fathers name is billie e perry his birthdate is feb.8, 1937, his last known address was ft.blackmore va, i can be reached at tina gibson 644 antler springs lane ft.blackmore, va., 24250 or email [protected]@gmail.com, i hope we can settle this without getting attorney's involed

I bought the biggest piece of Junk money could ever buy, , and have been wallet raped several times because of the manufactures fault for not putting the right transmission in it to begin with...im describeing my 2006 Grand Prix GXP {8} cyl that has a {6} cyl trans in it...why they insist on making us customers do the things to get our cars repaired ourselves knowing they are at fault, is beyond me.well GM you just messed up, because I know atleast 10 people who are jumping ship to import, , stick that in your crack pipe and smoke it, , , I hve a Huge feeling you don't really care wht us customers think about your company, , but as more and more people get tired of your lies they will be jumping the ship also...just a matter of time Gm...

I'm experiencing a ton of weird electrical issues with this car. Of course they never existed until sending it in for recall service. The repairs were made at 56, 000 miles. (Warranty just expired) thank god it was still covered by recall. Since getting it back I now have a slew of new problems...of course not covered by the warranty since it expired. My brand new battery keeps draining and the car labors to start. When it does, windshield wipers come on as well as hazards. Now I'm getting all kinds of crazy warning lights. Power steering needs service, brakes, battery voltage, security system...so I took to have battery checked and was told that something is constantly pulling juice from the battery. Nothing was on and keys were out. Battery tested 10v, but no bad cells. On way home, battery meter on car went to 15.2 down to 12.6 and back up to different stages but not over 15.2. The warranty work that was completed included water pump, housing, and cooling lines. Now I'm getting the warnings for power steering and battery voltage...wondering if it all may be related due to them all being run by the serpentine belt system.

Only 42000 miles on a 2005 carport kept truck and brake and fuel lines are leaking and all in an unsafe condition. Brakes failed, luckily not on highway. 10/27/2015 . Truck has been taken to a local repair shop for replacement of all lines. They say this is a big problem with GM in general. We just got rid of our Cadillac and it looks like it's time for a different truck. internet search says over 2 million have had this problem .

On 06/27/2015, my husband and I were involved in a car accident. The passenger side airbag almost decapitated my husband, causing serious head and neck injuries. The ignition switch malfunctioned, the windshield wipers, malfunctioned as well. Needless to say, my insurance company Totaled the car, paid a claim check to a "lien holder" and left us stranded without a vehicle or funds in order to obtain another vehicle. We've been trying to get GM to give us a small portion of the $900 million dollars their company was sanctioned by the federal government for their gross negligent recall practices. We've filed numerous complaints against this corporation with no help in site for four months now. Our service request number:71-[protected], and our NUMMI file assigned to us is ESIS case#: 814963. We are in dire need of a monetary solution to our vehicle replacement problem today. We've sent in all relevant documentation to a very unprofessional representative by the name of a Mr. Paul Guinn from ESIS at [protected], via email at paul.[protected]@tmclaimsservice.com. This rep is so rude and obnoxious to an elderly person such as myself until I've refused to contact him anymore. We've requested help from some other rep but have had no success in this area. We Need Help Now.

My son purchase a 2010 / 1500 Chevy extended cab Texas edition the end of his freshman year of college. He worked summers on pipeline crews to make enough for his payments thru the year. Our plan was that when he graduated he would have a nice vehicle with low mileage nearly paid for. We purchased extra warranty at the time for 55, 000 miles. We had some of the door moldings put back on under warranty. Since then all four moldings have came off, the tailgate bezel fell apart, the passenger door handle broke. The price for all this is nearing $1, 500 while he is still making payments on the truck and trying to get his feet on the ground in Dallas TX. on an entry level salary. My question is why is this happening when the engineer that designed these cheap parts received his salary and more that likely a bonus for a cost saving idea. GM needs to quit attaching door moldings that are going to expand and contract with two sided adhesive tape. The other parts need to be built with little or no plastic. Build them to last. I mean think how many times a single person uses their passenger door compared to the drivers door. Do you think these parts should last?

I have a 2006 Chevy Silverado LT purchased new 07/2006. It only has 42500 miles on it and has been well maintained, waxed etc. The paint on the roof is gone, the headliner is falling down, the rear door window regulator failed, has had numerous problems with the blend door motors and has an expansion plug leaking. I have owned numerous GM products and this is by far the worst. This has really left me with a bad attitude for GM products. Chevy could care less. Don't purchase a GM product!

My name is Mario Muscolo and I live in Brooklyn, NY. I am writing today to inform of a fatal flaw in the brake lines on my 2002 Pontiac Grand Prix GT.

On the afternoon of August 24th. when parking in my driveway I suddenly noticed my brake pedal become mushy and drop all the way to the floor. When I exited the car, I noticed puddles of brake fluid on the pavement. I immediately brought the car to an auto shop for repair. He said I had a corroded brake line that burst and caused the leak of brake fluid and the brakes to fail. I was charged $140.00 for this repair. I drove the car for 1 day and then proceeded to vacation for a week. Upon my return I used the car again for another day without any issues. On the morning of September 3rd I proceeded to go shopping with the car. After completing my shopping on the way home I noticed the brake pedal becoming mushy again. As the drive home progressed I noticed the brake pedal going all the way down like it did the previous week. I proceeded to bring the car to the mechanic again. He noticed another 3 more brake lines were busted. He repaired them at a cost of 284.00. It is frightening to think that this could happen to a vehicle that has less than 28, 000 miles. I believe GM should liable for all cost associated. My family and I could have been killed.

I would like GM to recall my vehicle or provide a voucher to replace all brake lines.

Thanks in advance for your cooperation.

Mario Muscolo
2012 63rd Street
Brooklyn. NY 11204
[protected]
[protected]

I own a 2002 Chevrolet suburban 2500 with only 45000 miles on it when the problems happened. I took it to my locate GMC dealership for repairs & contacted the service managers. Well, as one can guess, after a dozen visits & beating your head against the wall, nothing was accomplished after spending $2, 000.00. I was given the nickel & dime treatment with the smoke & mirrors. After a brief period, the service manager told me I needed a new transmission. He told me the transmission would solve all of my problems. Now at this point, I asked the service manager if he was a gambling man. The service manager said that he gambles every once in awhile. I told the service manager that I would front out my money $4, 400.00 for the new transmission & if the service light came back on & did not fix the problem, I would get my money back & the transmission would be free.
Lets just back step for a moment. All this is over a yellow check engine light that shows on the center of the dash board. The GMC dealership with all of their high tech mechanics & hundreds of thousands of dollars with of equipment could not detect what was the problem.
Well I was sent home with the yellow light still on. GMC had during the course of 9 months, my vehicle a total of 5 weeks in their shops. So I had to shop arould for a replacement & get friends to give me rides. So at a wits ends, I asked my neighbor to have a look at my vehicle. He used is $200.00 portable, hand held odb scanner that plugs into the cars electrical system. The codes returned with a set of numbers. My neighbor researched on the computer that reflexed that the cars mass air flow sensor was deflective. Now at this time, I used my computer & pulled up Rock Auto Auto Parts in Reno Nevada. I had my new, original equipment part delivered with 2 days for $125.00.
My check engine light turned off. I returned to the GMC dealership & gave the service manager a stearn talking to. The service manager told me that they were in the business to make money. I said that a $200.00 piece of equipment detected a defect that their mechanics failed to fine. I was told that it was not part of their job.
Now, this brings me to another complaint. I have another Chevrolet in the dealership for a issue. This is the 4th time for the same yellow traction light. The same service manager is giving me the same smoke & mirrors talk. I told him that kids who race street cars have more knowledge than his mechanics. I said that his people working on cars are just techs. they only replace parts & do not tracing of the initial problems. He pretty much agreed with me.
I have be a GM person most of my life a well as my family. This is getting to be unbeliveable in the quality of service & worksmanship. The company using your name & brand is destroying your reputation.
I can go on & tell you some more horror stories, but you know from this brief encounter that I am not a happy customer or camper. If you only receive 1% of the people that write you or talk about the disapproved product, you & your company are in deep do-do.