I have tried to order a new debit card with GO2Bank for the last 7 months and still dont have one. I talked to customer service at least 40 times and they say the same thing that my new card will be delivered in 3 to 4 days it never comes then they say 7 to 10 days and it never comes. The customer service reps laugh at me and 3 times they have closed my account just to be mean cause I got angry with them for lying to me on 20 different occasions. I have asked them for their names and they either hang up on me or end our chat on several occasions. The most recent was tonight. This has been going on for almost 8 months. I ask the customer reps dont you think that 7 months is kind of concerning that I havent gotten a new card yet. They said this tonight call us in 7 to 10 days if you dont receive the card by then, then cut the chat off without me getting to say anything cause they dont want to do any it seems like. I also have a secured credit card with GO2BANK with a $500 credit that i have tried to close but they wont let me and now they are reporting my late payments to my credit and its ruining my credit. Please help me get a debit card for my checking account
Claimed loss: I have lost several hundred dollars just on ATM fees cause i had to use my credit card for bills cause you wont send me a debit card. you were charging me $10 for withdrawing money out of my account.Now they are charging me $25.
Desired outcome: get me a debit card to my checking account and to adjust my balance by getting rid of all my interest and late payment fees and the $10 ATM fees. You have credited me for some of them