GoIbibo
Reviews and Complaints

I am Supriya Tyagi and booked a hotel named Dream Star Hotel & Restrauent at Agrtala, Tripura vide booking id HTLDVATUXPV69HCE for the period 04-12-2022 to 07-12-2022. The hotel personnel was even aware about the booking. The hotel rooms were shabby and without proper amenities. All the facility provided were totally different as given in images on Goibibo. Since Goibibo is a prestigious orgnization we can not expect this. We immediately cancelled the booking and informed to the Hotel staff. This is a very bad experience for us.

As of 3december2022,17:44 I have booked my tickets of pune from vadodara through the goibibo app. While the money has been deducted from my account, I have not received a confirmation. I need an urgent response and refund from you.

TRANSACTION ID NO: [protected]

AMOUNT: 1525

LAST 4 DIGIT OF CARD:X5133

I had booked a train BHUJ SHM EXP which was scheduled to run on 27th Sep via goibibo, but Indian railways cancelled the train. Ideally i should have got the refund back, but it's 20 days now .. i have yet not received the amount. The amount is 6575.

I tried contacting Irctc, they have given me the transaction id, and all the required details showing they have refunded the money. Then I reached out to my bank ICICI, they said they have not received the amount.

Hence GOIBIBO is at fault here.

They do not have a proper mail id to send a mail, nor any phone number provided online is correct.

How do I reach out to you guys?

Could you please help ?

Dear sir/madam.

I booked air ticket Chennai to bangalore PNR: O32S6F Akasa 10.15 am dt 23.9.22 through you

Akasa changed the flight Time 10.15 to 16.10 on 23rd Sep'22.

I received mail from Akasa, we will give the payment in 7-10 working days. but i still haven't received it .

This totally spoiled my program and I very much suffered.

As per the telephonic conversation, pls send the 100% refund amount soon

my travel date 09/09/2022 pnr number:[protected] orange tour travels (73469) seat no L16 dep time:22.40 pm that day bus 3 hours late call agent call them number9398699704 travel at chennai to hyderabad bus dealy that's called my trip agent cancelled he said refund amount 7 working hours will be credited amount still not credited in account .please solve

this issue

thanking you

parthasarathy

+[protected]

My son booked a ticket for St. John ( N.L. ) Canada in Jet Airways ( Name: Tanmay Sanjay Vaidya for a journey date 5th May but unfortunately Jet airways shut down all flights and now a refund of Rs 15000 has been announced. The Booking Id was [protected]. Please guide me on how can I claim that refund.

i payed the hotel cost for 2 days throigh online mode when booking the hotel... but still hotel asked me to pay extra at hotel which cost me 6000/- in total ... which i want to be refunded.

Hi

Der

Ar goibibo yerstarday I have book ambala to jodpur tickt

But tickt not booked then my balnce is debit in my account pls refund me payment I am sending trsction no payment rs2635rs

I will attchet my payment screen shot

Payment - 2635rs

Transcation id -[protected]

Sbi bank

I am writing you regarding rescheduling my flight ticket bearing PNR no. #5QZ GIM- round-trip flight from Toronto-New Delhi-Vishakapatnam.

While my return ticket was on today i.e. 01 September 2022, due to some family issues, I had to postpone my travel. I called AirIndia customer service at [protected] on 30 Aug 2022 to reschedule my ticket. Accordingly, I was informed that the ticket was modified and that I could rebook my ticket anytime within a year. As advised in the email from Air India, I called goibibo thrice to confirm the same, and goibibo customer support ensured the change in my ticket.

However, to my surprise, I kept receiving SMS about my flight today. To confirm, I called Air India and found that my request to withhold my ticket was not processed. It is totally dissatisfying and unacceptable. Following that, I called goibibo and modified my ticket at around 5:47 pm today. But now, as it's more than 24hrs of flight departure, I am afraid my rescheduling charges will be higher. Why should I pay the price for the fault of your customer service representative? I was totally misled by Goibibo customer support. I already raised a complaint through your customer call support - the reference number is [protected].

This issue gives me a lot of stress when I am already in a family crisis situation.

Please resolve my concern ASAP.

Thank you.

Regards,

Dr. Radhika Baitari

I wanted to update the name on the ticket as there is a very very small typo. I contacted goibibo customer care and they said that the airline is charging money (1000 rupees) for this. Later I called the airlines and they said they will update it for free.

These guys already increase the ticket prices by tracking browser cookies, search history and demand on route, and now such cheap tactics to rob people off their hard earned money. Really disappointed to see Goibibo is the same as other ticket booking websites, just wanting to plunder the customers' money and trust.

Regards,

Chaitanya

Highly disappointed at the Goibibo customer care number 9060-66-0343response on their helpdesk/customer care numbers. My son Marvel Jacob has booked 4-5 air tickets thru Goibobo mobile App. The Booking ID is - GOFLIMT9A3981656749640. By oversight, the Surname was not filled during ticketing of his Singapore to Sydney leg of travel; Only the first name and middle name were entered.

Quantas, officially has communicated to us saying such corrections are possible-but, only thru booking agency, which is Goibobo. Despite sharing the communication from Qantas, Goibibo is saying “It is not possible; You have to cancel and rebook the tickets”.

More importantly, as per Qantas, there is a

Hotel Id: HTLDVAOYKUREJ7SF

Cancelled on 8th June 2022

Refund mode Goibibo wallet. Till 14th June 2022, didn't receive any refund. It shows technical glitch.

No support from customer care, extremely dissapointed with the way Goibibo handling customer issues. This is a kind of cheat and fraud.

Multiple calls were made but didn't get a proper response.

I have book bus ticket from murad travel from jaipur to sri ganganagar on dated 04 may 2022 but on same day bus is cancelled and after that i book another bus. Refund of that ticket is still not receive to me and goibibo is also silent with this matter.. I have raise service request against the issue same is also under review. My contact number is [protected]

Dear Team,

my name sunil kotecha i have booked hotel from goibiob , but at e time of booking wrong date selected ex 16th and 17 i have paid 5500 but they not given refund on same day i paid more six thousand on same hotel for new booking

but not one given refund of which i paid online

call me on [protected]

date 9th April

location - goregaon west

hotel name - residency sarover portico

pls help

On 7th March, I transferred an amount of 10390 from goCash wallet to my original account [protected] but till now the amount is not credited to my account. They told they will call me but till now they have not initiated the refund to my original bank account. It has been more than 12 days from then. My PNR is UNL44T. I have also attached bank statements from December to March 2022 and till now two EMIs have been deducted on 5th of February and 5th of March with an amount of 979 rupees. Kindly please refund the amount asap to the original account or else I have to take some necessary steps for the refund. Please do the needful.

Hello,

This email is in the pursuance of our last visit in Hotel zone by the park situated at D-65A, Madho Singh Road, Sindhi Colony, Bani Park, Jaipur, Rajasthan 302016 which we have booked via your platform on the basis of goodwill of your existence in the market.

Through this email, I would like to mention my experience during my stay at the hotel. Firstly, the gesture I received from the receptionist was not delightful, she was very rude and there was nothing like attentive and polite behavior towards visitors.

Effortless behavior of the staff Receptionist(Miss Meenal is her name) was disrespectful and after entering into the room things were not working in a fine manner. When a Hotel has to show off their facilities then they highlight the same, but at the same point when they are unable to furnish the same, they just neglect it like anything.

Dryer, television, fridge and one of the table lamps were not in working condition and when we were asked to repair the same, they just performed a formality and not a single time felt sorry for the same.

I can say that when any one is coming for a day outing because of some genuine reasons the hotel is not taking them respectfully and not showing any gratitude and responsible behavior towards them. Repairing these gadgets almost took minutes from our own time. But being a good human being, we have neglected it softly.

Apart from that the biggest blunder we have gone through was connected rooms with a door which you can easily see in enclosed images and video. How a room can be allotted to a customer while abandoning their privacy and making them suffer with loads of noises of nearby /connected rooms. It's so evident that a door in between both rooms is violating the safety of both customers staying at those rooms. If it was a family type room so it has not to be allotted to others as this is inadequate and unacceptable in terms of someone’s privacy.

I haven’t paid the hotel to provide an awful experience and to make me suffer like this while muddling our privacy. We have been forced to take the noises of other roommates due to that joint door and to get irritated with it.

Things did not end here at the time of food delivery in the room, they just messed up the things while getting an order in one go and that resulted as food was just getting snowy. We bear with that too and not complain to anyone.

Things got insufferable when just 5 minutes got over from 6 pm and receptionist Miss Meenal called and said you will be charged for the next day because your time got over by 6 pm, I was like yes, I know it and to come down things take time. When I said give me 10 minutes which was not 10 hrs , she just showed a rude, discourteous attitude towards us which was definitely not at all ideal.

When you are allotting such rooms while ignoring the privacy of visitors, and not checking room condition just passing keys then you are not noting it out in your notes that what we have provided and plus on that this uncivil attitude throwing out to the customer is an irony and woeful event.

During checkout she has shown such a pitiful outlook towards us like she has offered something to us for free and we are nothing, this was so ill mannered and disturbing for us. Later on, there was nothing kind of thanks for visiting us kind of lines from her and to ask for feedback. She just screamed like an unlearned lady and said its all clear.

I was astonished due to this behavior of that lady which was truly ungrateful and ill mannered. For the sake of minutes, she has thrown such an unpleasant behavior towards us and not even grasped their own mistakes related with room type, time wasting of a customer and so on.

It was a literally despondent and inconsolable event from the side of hotel staff (Receptionist) and all these events ruined our day outing and just created a troublesome situation and experience for us during our stay at the hotel.

I want compensation from your website or from the hotel whoever is going to take the liability of such an insubstantial experience because it was a waste of my money and time with this hotel into which I have gone via goibibo. Now I wanted to check, what kind of customer satisfaction you people are maintaining in reality or it's only in papers to do the marketing.

Prompt action on this will be appreciated and later on I'll be forced to update ratings on social; media platforms too because when it comes to privacy it's not a matter to be taken for granted.

Thanks & Regards

Ali Kamran

Sir,

I am submitting few following lines for your information & necessary action:-

This is to inform you that my Brother Mr. Chirag Aggarwal, R/o 26/87 Shakti Nagar, Delhi-110007, Booked online Bharatbenz AC Semi Sleeper Bus, Manali to Delhi on 01.01.2022, 19:30pm through Goibibo, Booking I.d GOBUSAND91572C7238, Operator[protected], Seat No. 32, 35 & 36, Booking mobile no. [protected]. Advance is already paid my Brother Rs. 4471/- On dated 23.12.2021

On 29 Dec. 2021 one message received to my client for cancellation booking because bus Ticket was cancelled without any reason.
But approx 1 month have been passed but you are not refund my bus ticket amount.

I request you to Company Seniors please look into the matter and please do the needful action as an earliest.

Kunik Kr Aggarwal
Advocate
H. NO. 26/87, Shakti Nagar, Delhi110007.
Mob-[protected]

I had done booking on 30/04/2021 and my ticket get cancelled at the time of booking due to cancellation of flight and I didn't received my payments back yet, Ref No. [protected]. The flight is between Ahmedabad to Varanasi. I have complained to Goibibo earlier but my query is not solved yet and their is no customer care service who can respond to query.

Dear sir/madam,

I am a 61 year old senior citizen, I booked a flight to visit my son last year through Goibibo www.goibibo.com/.
My flight was supposed to take off from MAA-FRA, FRA-MUC on 5th of May 2020 and the return was planned on 5th of June 2020 from MUC-FRA, FRA-MAA.

Unfortunately due to COVID 19 pandemic, the flight has been cancelled. When I tried to contact Goibibo through their Customer Service, it was not possible.
I tried multiple times for many months, but the line did not go through I also tried to email them to their email address but there was no reply.

I tried to contact Lufthansa, the airline from which the ticket was booked through Goibibo, they said the refund has been provided already to Goibibo on December 2020.
I still did not get any response from them or I cannot contact them.

I would kindly request you to please provide me help and support to get my refund. Being a senior citizen and just a tuition teacher, this money is very important to me.

My PNR ID from booking is: U4VRKG
Name: Srivaramangai Padmanabhan

Looking forward to your kind help.

Thanking you,
Srivaramangai Padmanabhan

I tried to book a flight from Hyderabad to Jaipur on Cleartrip, but after making the successful payment through airtel wallet, it was showing the payment unsuccessful, Its been more than 30 days, I didn't get refund.
I contacted airtel customer service, they said contact clearTrip and when I reached to clearTrip support, they said payment receiver is IBIBO web, please contact them but Ibibo saying please contact cleartrip, I am really frustrated, please help me getting my refund.

Trip Id: [protected]
Payment Reference Number: [protected]
Transaction Id: [protected]

PFA for transaction proof from airtel wallet.