GoIbibo
Reviews and Complaints

At first, everything was ok. The website worked nice, showed me different offers with discounts. After I picked one, the website was down and booked me a wrong room in a wrong city. Not sure how often it happens and whose fault it was but I was shocked by the amount of money they charged me. 3000 dollars for a one night stay in one of the most expensive hotels in Montreal!
The biggest problem is that they haven't refunded anything, I am out of my money and hence I can't book anything at all. Of course, their customer support is aware of this, but I think they don't care because they haven't replied yet, even though it's been a week since I asked my questions.

Hello Team,

I am very disheartened to hear that recently I lost my Fui at my native place. My mother is there and need to stay back more longer than the time I have assumed. I have asked Go Ibibio team to cancel the ticket and they have asked me for the death certificate.

Death certificate is not what I can get in a day or weeks time. What would I say to the family who suffered a loss that I need your Mothers death certificate so that I can cancel the tickets?

How would it sound. When I was on conference call with Air India team they said they don't know about such policy and Goibibo representative was not at all empathic and was just ruling out the policy. I understand that he might be doing his Job but isn't its his duty to take some time and talk to his seniors about such incident. Airindia representative continuously said that If they want they can speak with their sales team and can do it.

Regards,
Samrat
[protected]

This Goibibo is a total scam!
I booked a flight via Goibibo website and they took my money. I thought that everything was fine but that moment I had no idea that they only took my money and didn't process the booking.
After that I went online and checked the reviews and was shocked! I decided to cancel my booking and ask for a refund. Goibibo customer service rep didn't actually care, he said that cancellation was not possible. Then I asked about my flight and only then I was told that my booking was on hold for some reason. They said that I have to pay extra money to complete the booking. Are you kidding me? I paid for the ticket and had no idea that I also have to pay some extra for booking process! Never ever I was asked to pay for that! It's completely ridiculous and definitely a lie! I had no other option so I paid and guess I was lucky that in the end I did receive the ticket. Lesson learned. Will never use Goibibo again!

Paid for and received a confirmed booking from this travel site for Hotel Hindustan International, Kolkata for 30th July 2015.

The booking was not honoured at the hotel causing severe inconvenience. Had to turn away and request a friend to put up at her place.
Frantic calls were made to administrators at this company but response was poor and inadequate and did not solve the problem - no room was made available.
One needs to be careful while dealing with this site.

I bought ticket from the website www.goibibo.com. The agent provided me ticket and when I came to the bus station, it turned out that they didn’t provide places and the bus was full. I called the agent and he told me that yes they didn’t provide seats, and they immediately would return my money. He offered me to buy another ticket, but he still hasn’t returned my money. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

I have been trying to book ticket since yesterday from bangalore to mumbai. Money is getting deducted from account but no surity abt the ticket. 3636 / - was deducted from my account last night and this morning I tried to again and the same happened again 3636 / - was deducted. This is too much and have been trying to call ibibo but no one receives the call.
This is really too much of customer dissatisfaction. My business has been impacted.

Siddhartha khaund.
My contact number: [protected]

Hi,

There have been enough bluffing from the side of IBIBO.
For your kind information, there has been no refund credited to my account till date, regardless of the date on which the cashback was processed( it has already been 15 working days now.)
Are you people trying to cheat the customers with such offers.
I am apalled at the kind of response and service i have recieved from IBIBO till date.
I will make sure that I do not make any further bookings with IBIBO and post this mail trail at places where people get to know of the response feted out by IBIBO to its customers.

Regards,
Mayank

- Hide quoted text -
On Fri, Jun 18, 2010 at 6:37 PM, travel wrote:

Dear Mr.Shekhar,

Greetings of the Day!

This is in reference to your email below, Please be informed that the cash back request has been processed from our end for both the bookings so you are requested to please check with your bank regarding the same as the request was placed on 1 june and it takes 7 to 10 working days to reflect the transaction.

Thank you for choosing IBIBO.COM.

For any other query feel free to contact us on the below mentioned numbers between 08:00 hrs to 20:00 hrs.
[protected]
[protected]

With Best Regards,
GOIBIBO TEAM

From: Mayank Shekhar [mailto:[protected]@gmail.com]
Sent: Tuesday, June 15, 2010 2:04 PM

To: travel
Subject: Re: Complaint regarding non-refund of promised cash-back amount

Hi,

The refund has to be for 250+250 for both the tickets booked and not only 250 as mentioned under.
Plese refer to the highlighted text in blue.

Thanks and regards,
Mayank
On Sun, Jun 13, 2010 at 6:59 PM, travel wrote:
Dear Mr. Shekhar,

We apologize for the delay in processing your cash back request. Please be informed that we have processed the cash back in your account
and this will reflect in next 3 working days. The cash will be of INR 250/-

We appreciate your patience and cooperation in this regard.

Thanks and regards
GoIbibo Team

From: Mayank Shekhar [mailto:[protected]@gmail.com]
Sent: Wednesday, June 09, 2010 12:08 PM

To: travel
Subject: Re: Complaint regarding non-refund of promised cash-back amount

Hi,

I have still not received a cashback as promised in the communication under.

Please take a look into the matter and do the needful at the earliest.

Thanks & regards,
Mayank
[protected]
On Tue, Jun 1, 2010 at 1:42 PM, travel wrote:
Dear Passenger
Greetings from GOIBIBO.COM

Please note that as per the request we are processing the HDFC cash back for both the tickets. It will be reflecting in your account in next 7 working days.

Please feel free to contact us for any help.

Thanks & Regards
GOIBIBO TEAM

From: Mayank Shekhar [mailto:[protected]@gmail.com]
Sent: Monday, May 31, 2010 11:03 PM
To: travel
Subject: Re: Complaint regarding non-refund of promised cash-back amount

Hi,

Please find attached the statement as requested.

Regards,
Mayank
[protected]
On Mon, May 31, 2010 at 12:27 PM, travel wrote:
Dear Passenger
Greetings from GOIBIBO.COM

Please note that as per the request we have checked the details at our end and it shows that you are not eligible for this offer. Could you please send us the HDFC bank statement which shows the transaction details?

Looking forward for your kind co-operation

Please feel free to contact us for any help.

Thanks & Regards
GOIBIBO TEAM

From: Mayank Shekhar [mailto:[protected]@gmail.com]
Sent: Sunday, May 30, 2010 7:44 PM
To: travel
Subject: Complaint regarding non-refund of promised cash-back amount

Hi,

This is to bring to your notice and raise a complaint regarding the two tickets booked using goibibo.ibibo.com.
I had booked both the tickets using my HDFC credit card and was promised a Rs 250 cashback in each case within the next 7 working days (as added under)
ON multiple calls to your service executives on the numbers as indicated on your website, I was given all misleading information and was initially told that the cash back would be visible in my next credit card bill.
On checking with my bank(credit card), I realised that no cash back has been initiated by goibibo in both the cases.
With such a situation arising, I have almost lost confidence in using goibibo for further bookings.
I would hence request to look into the matter and do the needful at the earliest.

Thanks and regards,
Mayank
[protected]

1.
Passenger Name Mr Amarnath Jha
Passenger Types 1 Adult
Status Confirmed
Fare Rs 6032.0
Total Discount Rs 481.0
Total Fare Rs 5551.0
Email [protected]@gmail.com Booking Date: May 5, 2010
Flight No Airline From To Departure Time Arrival Time Airline PNR Ticket Numbers
6E 341 IndiGo Bangalore Patna May 7, 2010 06:40 Hrs May 7, 2010 10:45 Hrs R4W3AH

2.
Passenger Name Mr Amarnath Jha
Passenger Types 1 Adult
Status Confirmed
Fare Rs 8890.0
Total Discount Rs 280.0
Total Fare Rs 8610.0
Email [protected]@gmail.com Booking Date: May 16, 2010
Flight No Airline From To Departure Time Arrival Time Airline PNR Ticket Numbers
9W 2288 JetAirways Patna New Delhi May 17, 2010 13:50 Hrs May 17, 2010 15:25 Hrs LQGNLS [protected]
9W 363 JetAirways New Delhi Pune May 17, 2010 16:15 Hrs May 17, 2010 18:25 Hrs LQGNLS [protected]
This message is intended only for the use of the addressee and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this e-mail in error, please notify us immediately by return e-mail and delete this e-mail and all attachments from your system.
This message is intended only for the use of the addressee and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this e-mail in error, please notify us immediately by return e-mail and delete this e-mail and all attachments from your system.
This message is intended only for the use of the addressee and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this e-mail in error, please notify us immediately by return e-mail and delete this e-mail and all attachments from your system.
This message is intended only for the use of the addressee and may contain information that is privileged, confidential
and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or the
employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any
dissemination, distribution or copying of this communication is strictly prohibited. If you have received this e-mail
in error, please notify us immediately by return e-mail and delete this e-mail and all attachments from your system.

This is to bring to light the online cheating of tradus.in. Which is a part of much published ibibo group.

I had won the auction no: [protected] for lg lcd jazz atom (22 inches) model : 22lu11ur on tradus.in and made the payment of rs. 13551.00 on the same day itself.

The seller had sent me a mail promising to send the item on 26th april and I would receive it by 28th april.

But afterwards my query on the dispatch details were all ignored and the seller has not so far done any further communications though I had send repeated reminders.

Annoyed by the attitude I had requested for refund of the same through tradus.in on 29th april 2010 and later on 1st may and 2nd may 2010 also.

On may 5th 2010 I receive a mail from [protected]@ibibogroup.com offering apologies for the inconvenience caused and stating that they have processed a refund for my amount and that it would be credited back to my account in another 10-15 working days.

But now even after one month and many repeated mails which were unanswered I am yet to receive my money back. How do I get my money back?

Regards

Cyril francis
(+[protected])

This website, which was hitherto unknown to me, has set up a profile in my name and linked it to my email id. and keeps sending me messages in regard to it. It has even posted status messages in my name. I'm at my wits' end becos there is no way to delete that profile. It is similar to facebook, but extremely unethical, maddening, and aggressive in building a database of subscribers. If there is ever a class action suit against this company, I will eagerly support it.