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GoToGate

GoToGate review: Flights

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6:07 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

On 02Aug2023 I bought flight tickets using the travel agency GoToGate.

On 23Aug2023 I received a notification that my flights had been changed by the airline (Gol Linhas Aéreas). I contacted the airline about it and was told I was entitled to modifying the booking for free if I wasn’t happy with the time I had been relocated to as the change was considered a major change in time. I immediately contacted GoToGate to request the change as Gol informed only them could make the change to the booking.

I have been exhaustively contacting the GoToGate agency since 03Sep2023 either via email, or phone calls. I’ve had I believe over 25 phone calls since then, some of them of over 1 hour, and my flights are still not changed. I keep been told the same thing every time: the airline hasn’t yet responded to our requested. I have also contacted the airline multiple times and the airline keeps telling me that they have already given authorisation and that there is availability in the flights that I want, so they don’t know why GoToGate doesn’t change the flights.

I don’t know what else I can do to get this solved. I feel very disrespected and completely harmed as I have been complaining with them, calling, trying multiple times to get this sorted, but have no hopes it will any time soon.

Desired outcome: I want my flights to be altered at no cost as per my lawful right.

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  1. GoToGate Contacts

  2. GoToGate phone numbers
    +1 (646) 558-7089
    +1 (646) 558-7089
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    14%
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    50%
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    33%
    Confidence score
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    Hong Kong, Indonesia, Thailand, Vietnam
    More phone numbers
  3. GoToGate emails
  4. GoToGate address
    Miami, Florida, 33131, United States
  5. GoToGate social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
GoToGate Category
GoToGate is ranked 11 among 61 companies in the Travel Agencies and Tour Operators category
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