Government Vacation Rewards
Reviews and Complaints

You people robbed my husband out of $$$$ of dollars! This company is nothing but a scam and I will be reporting you to the better business burrow! The "all inclusive" resort was a joke due to the fact that it was a timeshare resort NOT a vip all inclusive! The hotel room was ran down and the buffet had flies and wild cats! We left after 2 days however because we did not call and we left we cannot get anything back?! That's crap because government rewards vacation planner set my family up for failure and did not care! Do NOT waste your time nor money of this scam!

I just want to send a warning to my brothers and sister in the U.S. Armed Forces about this rip off company that is pretending to be our friend. The only thing GVR wants from us is our hard earning money but when is time to serve us nothing is real. Government Vacation Rewards also is selling fake travel insurance packets that does not work for the destination that you are going to. Do not buy any travel insurance packet from these people, It is plain and simple a fraud/rip off.

Occurs you have to go to hell and back just to try to cancelling your contract and if you are lucky enough and get off the hook you just may as well forget about everything you already paid, you will not pass go neither will collect two hundred. Game is over and you lost all your hard earning money.

After a back and forth I was able to canceled my contract but not before I lost over eleven hundred dollars. Never used one point because all the false promisess they made me. Someone or somebody needs to steps on their tail and stop this rip off.

Being conned for this amazing vacation membership with the liberty to use credits, points and certificate as you see fit... so told the salesperson. All nice with the outrages amount of things they were throwing in to sucker me in.

3000$ later usd I made 1 "free" trip, paid booking fee, booked flight which costed my 1300 and a hotel which again costed me 300$

Scam veterans and military

On June 5, 2019, I purchased a United Airline flight from Government Vacation Rewards, with departure date of June 15, 2019 and return date of June 22, 2019. I received an Itinerary with the incorrect return date of June 27, 2019. I informed Government Vacation Rewards manager on duty of the error. The manager refused to accept responsibility. Also, I purchased the travelers protection insurance and a rent a car. Because Government Vacation Rewards refused to accept responsibility, I am cancelling all services and products. Therefore, refund all monies and credit my American Express account.
Sincerely,
Lawrence Matthews (Email: lawrence.[protected]@sbcglobal.net)
cc AMERICAN EXPRESS

I was trying to book a cruise with them, and I couldn't get them to help me make my payment. Who doesn't want money. I was using my star card as they say you can do. The first time I called the finance department was close, so someone was supposed to call and take my payment no one ever called. I called and was on hold for over an hour, and when the lady Maria came on the phone she wasn't able to help and couldn't understand English at all I had to spell my name seven times to her after she put me on hold for 30 minutes she came back just to tell me someone else will have to call me and take the payment. Wow this is no way to run a business and I will never use them to book a vacation.

I was scammed out of $1, 500 for membership. GVR promised HUGE discounts when booking using GVR. For one complete year, I tried booking online with GVR, called them many times (no answer or they would hang up) and never, ever got one single vacation or cruise booked using GVR. I requested a full refund of my $1, 500 and never got one cent back. GVR is a SCAM! Stay away from GVR.

We paid up front and used one trip and was in a bad unclean hotel. We worked thou it and we wanted to pass it on to friends. We lost more that 100000 points we did not know that the points would expire. We did not get any help about the way we was treatment and my daughters complaint. They did not want to use it because of the rating. Wow my wife is now do want to us it. Because of our daughter that go a lease infection in the pool. Could someone tell me how I can get my money back. Thanks JHA

Company has best value guarantee: "What is the Best Value Guarantee? We will guarantee that the combined value of our posted lowest market price less any loyalty currency (where applicable) will be better than the lowest publicly available market price of any other qualified seller. If our combined value is not better, we will match the qualified seller's lowest market price at the time of purchase or within 24 hours of purchase." However, when asked to match a competitor's price, the agent, Luis, added a $50 service fee because the request was made by telephone. However, one can't look for business class fares on the web site. Despite that catch 22, he stated that was company policy, could not waive it. So in fact, there was NO price match. this occurred on 8/31/18 on request for price match to american airlines: * FARE-USD $ 1850. 29 taxes and carrier-imposed fees $ 112. 46 ticket total $ 1962. 75; *fare-usd $ 1850. 29 taxes and carrier-imposed fees $ 112. 46 ticket total $ 1962. 75. We paid $2499 for 10 yr pgm with this company; additional charges at 2 yr anniv, $29/yr but adds $500 travel savings credits per yr. Despite renewal on 8/31/18, no travel savings credits have been added to our account.

I paid nearly $3, 000 over a course of 2 years for "points". I now have over 81, 000 points but cannot use all of them. You can only use some of them for each booking. This is a total scam. I thought I was saving up to be able to purchase a vacation.

They show you some great rates when trying to get you to sign up. You will never get or see those rates again.

John W
US Marine Disabled Vet

As noted the email of April 20 promised savings credits.. and it was apparent that all they wanted was a "body" to talk to, and once I advised that I had no intention of paying in any money at this time, the call was swiftly ended.. and there are no such savings credits in my account today...

I have had concerns in the past.. but as long as I can "sign in", I find it useful as one point of reference. We had booked, and then had to cancel, a cruise through them, but our money refunded.

I think there are some good and honest people there, amongst others who probably have huge $ targets to meet.

My 50, 000 points expired 7 days ago, called customer service and they want and to pay another $1600 to restate them or rather buy more. There should be a grace pop period, life happens. This organization died not support Veterans as I am a Disabled one. However they are quick to set you up on yet another payment plan. I lost a trip to Cancun 2-9 Dec of 2017 and even after our purchasing travel insurance, I was unable to reschedule it or redeem monies paid. I also lost $700 plus in reward cash. This company is a total fraud and ripoff! Do not waste your time or money with Government Vactions Rewards, you will not be rewarded with anything even after paying for it!

I booked a cruise to Beize, Cozumel, Roatan leaving on 3-11 September
My Name is James R Garza
2017, I had to cancel that cruise due to Hurricane Harvey (property damage) . I paid for Insurance(CSA) with GVR on that trip.. I filled out the forms that CSA required and it's been 5 MONTHS and still nothing, I have gotten nothing but the run around. I am trying to get the points (100, 000) and my money I use for that trip.I received an e mail stating they were contacting GVR concerning this topic. Why are you using CSA if they treat your customer this way, I booked another trip leaving again to the same locations above on the 8th of april 2018, hopefully I have no issues like I am having from my last booking.
Booking passenger #6HS1XO
Policy, Reference #17069W2169
Travel Agent Name -Erick Mclintosh - [protected]@ourvacation.com
Cell [protected], Home 830=789-4060
[protected]@hughes.net

I have been a member of government vacation rewards for six years. During the first couple of years, their service was pretty much as promised, but it has consistently deteriorated over the past few years. One major issue is that their online account information makes it very difficult for members to track their earned points. I maintain a separate record to monitor my own account and have had to call and request corrections to my account on numerous occasions. Most recently, they failed to credit my account with nearly 15, 000 points that I earned for a cruise completed last month (Dec 10-18). I have called them twice about this, and both times have been promised that this error would be corrected "within a day or two." It has been over a week since my last call and these points are still missing from my account. It seems that government vacation rewards now just wants to take your money and not provide the benefits they promise. I am shocked that they continue to benefit from Air Force Association support since they clearly are not providing a professional service to military-affiliated clients. Shameful!

I was contacted about joining this great vacation rewards club where I would get all these great benefits and earn points along the way. Sheena that was trying to sell us the club membership was very helpful until after we enrolled and started paying for our membership after which time she wouldn't return our calls or emails. Almost decided to get out 3 months in but decided to stick it out as we were told we could take these great vacations for little to nothing out of pocket. Anytime I tried to get a room through Government Vacation Award it wasn't any cheaper than using my military discount. Needless to say 2995.00 later after our membership is paid in full I go to book my vacation. We still ended up pulling over 800.00 more out of pocket. So now I have 3700.00 invested in a cruise that I could have paid 1600.00. Don't join this club they lie. Just book your vacation and pay on it each month will be a lot cheaper in the long run and you won't be limited to dealing with them.

This company promised big things and have delivered almost nothing. We took 2 trips with them and were put at the Westgate Resorts in Myrtle Beach and Westgate River Ranch in the Orlando area. Both resorts were not the 4 star that we were told they were. The staffs at both resorts were rude and unhelpful. The resorts were not well kept and dirty. We were told that if we were travelling we could call and get a hotel room, we tried and were not able to get a room because they "don't do that". I am also upset that they only deal with Westgate Resorts and if you are not going to Mexico they do not have resorts other places. I want a travel club that is responsive and has rooms world wide like they say. We like to travel to a variety of places, not forced to go to a country we have no interest in travelling to.

I was pricing different sites, i.e., Travelocity and Orbitz and found a round trip to cancun from Connecticut staying at certain hotel with roundtrip air the price for the two was averaged 1500 not too bad. I then went on the AAFES or Army, Air Force Exchange Service who happens to use this garbage service, they didn't have the package deal option, so I booked the same dates for the same hotel, without airfare and the hotel rate was 2000 dollars. This service is nothing but a rip off, and I am now contacting AAFES to let them know as well. Maybe they can use a reputable service.

Long story short, I am in the Military I joined as a member because they cater to the Military. This company and their staff are unprofessional, they are basically con-men, their special offers are garbage, and you can find prices for hotels, flights and rental cars for less almost 90% of the time through different travel agency services. The first time I spoke to one of their reps he acted professional and genuine, but once you are locked into the membership contract everyone that works there knows that and their demeanor changes. Now I'm stuck paying $115.00 a month for the next two years for services that I don't even use, the only deals they have on hotels are on days that most people have to work, they almost never have any special deals on hotels for the weekend. I don't even want get into the drama I went through these clowns, I will promise anyone that you will be regretful if you join as a member to this company.

These guys are a discrace to what they represent.
they represent our military and government employees and claim that they are a service to us veterans. WRONG. they are flat out liars.
they do not back up their contracts in that they take points away if not used even though their contract guaranteed that they cannot take your points away.
they say that your points can be used for most things when in fact they can be used for next to nothing.
they do not answer their phones, they do not reply to emails and they have varying answers to every question asked.
HORRIBLE

This was my first time using my GVR, to book an airline ticket to san Antonio, TX from Jacksonville, Fl
They quoted me a price, took my information and then told me that flight was no longer available, so they tried to offer me a higher price for the exact same flight. I declined because I knew where this was going. I went directly to the airline itself and booked the exact same flight for the same price., but GVR had already took the money off of my credit card but they couldn't get me a flight for that price but they took that amount of money off my card. RUN FROM THIS COMPANY AS FAST YOU CAN! They only want to get your money they are not in it to please the customer. I call them and requested them to put my money back on my card. They did but I had to go there and should have to when its your money no one has the right to take advantage of your bank account or you for that matter.

GVR is the worst business ever! Do not get involved with this company. They are just ripping people off and stealing money in broad daylight. Their staff is so rude and only educated on how to get money. They call selling promotions and when you say no they just hang up. Their prices are still high as hell and they AR NOT affiliated with the military! Take it from me am an active duty member. I got so ripped off and my vacation was ruined because of these guys. My integrity is golden and i beg those who reads this to go elsewhere. Use Military Vacation Deals, NOT GVR. These guys will get theirs and karma is a B!t%h and this company will go under and perish for what they do. Poor staff and just horrible services. They take forever to return call requests for help and if you're in another time zone you're screwed. I am telling everyone here do not use this agency please. Save your money and go elsewhere. If you haven't used this company, don't! If you have, run with what you have and don't look back!