Government Vacation Rewards’s earns a 1.7-star rating from 87 reviews, showing that the majority of military members and government employees are dissatisfied with travel deals and services.
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failure to honor an email ad
I received an email for veteran's day showing that the company could use the military star card to book a car and airfare reservation. When I called the company they told me that they couldn't use a Military star card to reserve a rental car, and that it was a package deal. So when I called back about the package I sat on hold for 1 hour just to have them disconnect me and the I called back again just to have them disconnect me after another 30 mins of waiting. This company should be charged with false advertising and taken off of the military's authorized companies. They refuse to do what they advertise and then refuse to talk to you. I personally will no longer be using them and will be writing reviews similar to this one on every government website I can.
Attached photo of email
booking error
Been with this company and used them for one vacation but now they totally screwed up my next. Booked the wrong date for my return flight. They booked it wrong for a month, so now i had to come out of pocket by an extra $500. They are aimed to rip off military members and a company like this should be shut down it is a disgrace that the military will continue to promote them to pick pocket troops like myself.
The complaint has been investigated and resolved to the customer’s satisfaction.
First time GVR online user. Family crisis overseas. Needed to book travel for two ASAP. Have to use my military Star card.
Found 2 tickets for $3, 270. They charge me an additional $200 for using my Military Star Card. I click OK. Then the Booking Failed because of some computer problem on their end. Now I have no tickets. They still have a pending charge against my Military Star Card the full $3, 470. Now I can't go back and re-book the flight because my Military Star Card is maxed out with the pending
charge. I called them yesterday and spent over 4 continuous hours on hold. I even missed work. They simply do not answer the phone and they do not care. AAFES should be ashamed to do business with them.
Replied
fraud/ scam
This company is a total fraud. Watch out! This. Company goes under other names as well. Since my investigation I have found this same company under 8 different names! Do your research before giving your hard earned money to this company. They are many complaints at the BBB, /link removed/ and other sites. These people took from me $1000 dollars for service...
Read full review of Government Vacation Rewards and 22 commentscontract not honored
We booked a Honeymoon vacation to the Atlantis Hotel, Paradise Island Bahamas which was supposed to include several vacation perks. One of which- Free Breakfast for the entire 4-day stay. Before taking advantage of this, we asked Guest services how this would be handled. They stated to just use your room key to pay and at the end of the vacation when you check out. the amount/s would be removed from your bill. The hotel refused to honor this part of the contract and stated, they have no clue as to why that was put in our package. I contacted the original booking agent and they stated it is not their fault and the Hotel must handle the refund. At this point, we are filing a suit based upon this info being on our contract.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have never done business with Government Vacation Rewards, but I have received three calls from them using real people three times in three weeks. All I do is hang up.
They say that they do not sell you information, but how did they get my information? They must have paid for it in some fashion.
contract dispute
Contract states you are not entitled to a refund if cancellation is after 10 days. Not looking for a refund, however, GVR refuses to cancel my contract. Already paid for four months, have not used any of my points, yet GVR refuses to stick to their contact, which says you cancel but no refund. GVR expects me to pay another 6 months. Very unhappy with this company because they told me I can use my points to get a room for my family of five, however they don't tell you the rooms are for two people. This means I would have to get a separate room for my young kids, what sense does that make?
The complaint has been investigated and resolved to the customer’s satisfaction.
I tried to can cancel this membership the same day that I opened it. I was unaware that there were blackout days and that I could not use my points for more than 2 people in a room. I have faxed, called, emailed...AND every time that I call, someone is trying to talk me out of cancelling. Or I am on the telephone for at least 20 minutes holding. It is crazy! I have been trying for 1 month to cancel this memebrship..
You technically "signed" a contract stating you would make 10 monthly payments from what you are saying if my math is correct. So you are trying to cancel your membership after the 10 day period and don't want to make the other 6 payments but lose the payments you already made. Just making sure I understand the complaint correctly because it makes sense to me and I know that you can cancel and stop making those payments. I would suggest going to a supervisor and stop talking to the person who sold it to you. They have some really good people there, I love my account manager, she always returns my calls and I have taken 2 vacations using my points and have gotten 2 bedroom units each time. I think you just got someone who doesn't care about you but is in it for the money and won't be with the company much longer.
unauthorized automatic payments
I was contacted by a Sales rep in early June about getting a vacation package. He said you would pay $149 right now to secure your 75, 000 points, that could later be redeemed for a 5 night cruise or a 7 day resort stay. We would pay off the remaining balance over time. After that balance was paid was when we could take the vacation. Sounded like a good way...
Read full review of Government Vacation Rewards and 7 comments
Replied
unauthorized charge to credit card
I was traveling on government travel orders to Georgia in March of 2010 with another government employee. On 2/26/2010 my co-worker / co-traveler contacted our local Leisure Travel office to reserve two separate rooms in the same hotel for our trip. The Leisure Travel office asked for a credit card to secure the reservation so I gave them my government...
Read full review of Government Vacation Rewards and 29 commentsGovernment Vacation Rewards Reviews 0
Yes, Government Vacation Rewards is a legitimate travel company that offers discounted travel deals and vacation packages for government and military personnel.
Yes, the discounts provided by Government Vacation Rewards are real, and they work with reputable travel suppliers to offer exclusive deals for their members.
Government Vacation Rewards verifies government and military personnel by asking for appropriate identification, such as a military ID or government employee ID during the registration process.
There may be fees for specific services, such as booking or cancellation fees, which can vary depending on the travel supplier. It's essential to read the terms and conditions carefully before making a booking.
Many users have reported positive experiences with Government Vacation Rewards customer support, but individual experiences may vary. It's best to read user reviews to get a sense of the overall satisfaction with their customer service.
The amount of savings can vary depending on the travel destination, package, and time of booking. Government Vacation Rewards claims to offer up to 60% off on travel deals, but specific savings will depend on the individual trip.
There may be some limitations or blackout dates based on the travel suppliers' availability, but Government Vacation Rewards aims to provide a wide range of travel options for its members.
Government Vacation Rewards is specifically designed for government and military personnel, offering exclusive deals that may not be available on other travel booking websites.
Yes, family members of eligible government or military personnel can use Government Vacation Rewards, as long as the member is part of the reservation.
Government Vacation Rewards takes data security seriously and implements measures to protect users' personal information. However, it's always important to use strong passwords and secure internet connections when accessing any online service.
Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
To cancel or change a booking, you will need to contact Government Vacation Rewards customer support. Be aware that cancellation or change fees may apply, depending on the travel supplier's terms and conditions.
Government Vacation Rewards claims to offer a price-match guarantee for its members, ensuring they get the best deal available. Be sure to read their price-match policy for more details.
It depends on the travel supplier and their individual rewards program. Some bookings may be eligible for earning points or miles, while others may not.
Government Vacation Rewards offers a free membership tier as well as a paid membership option that provides additional benefits. The choice depends on your travel needs and
Paid membership typically offers more significant discounts, priority customer service, exclusive promotions, and travel deals not available to free members. Check their website for the latest information on paid membership benefits.
It's always a good idea to compare prices across multiple travel booking websites and directly with the travel supplier. Remember to consider the price-match guarantee offered by Government Vacation Rewards if you find a better deal elsewhere.
Yes, Government Vacation Rewards does offer last-minute travel deals for its members. However, availability and discounts may vary depending on the travel supplier and destination.
Government Vacation Rewards is not affiliated with the U.S. government or the Department of Defense. It is a private company that offers discounted travel services specifically for government and military personnel.
There are generally no limitations on the number of trips you can book through Government Vacation Rewards. However, individual travel suppliers may have their own restrictions, so it's essential to read the terms and conditions for each booking.
Overview of Government Vacation Rewards complaint handling
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Government Vacation Rewards Contacts
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Government Vacation Rewards phone numbers+1 (888) 320-4234+1 (888) 320-4234Click up if you have successfully reached Government Vacation Rewards by calling +1 (888) 320-4234 phone number 0 0 users reported that they have successfully reached Government Vacation Rewards by calling +1 (888) 320-4234 phone number Click down if you have unsuccessfully reached Government Vacation Rewards by calling +1 (888) 320-4234 phone number 0 0 users reported that they have UNsuccessfully reached Government Vacation Rewards by calling +1 (888) 320-4234 phone number+1 (866) 691-5109+1 (866) 691-5109Click up if you have successfully reached Government Vacation Rewards by calling +1 (866) 691-5109 phone number 0 0 users reported that they have successfully reached Government Vacation Rewards by calling +1 (866) 691-5109 phone number Click down if you have unsuccessfully reached Government Vacation Rewards by calling +1 (866) 691-5109 phone number 0 0 users reported that they have UNsuccessfully reached Government Vacation Rewards by calling +1 (866) 691-5109 phone number
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Government Vacation Rewards emailsSocial.Media@iceenterprise.com100%Confidence score: 100%Supportgerald.croswell@iceenterprise.com100%Confidence score: 100%Support
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Government Vacation Rewards address15501 N Dial Blvd, Scottsdale, Arizona, 85260, United States
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Government Vacation Rewards social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 17, 2024
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