on June 4,2024,the financial aid counselor took my remaining balance of my stipend check and lied to me for weeks like it was on the way but nver came. After waiting for weeks and listening to her lies i call her once again , and she tells me once the class was over ,that i would be receiving any money because i fail my class after i couldnt log in for the last 2 weeks of class left due to my laptop going out , proir to it going out i had spoke with both rachel and jessica about buying a new one ,rachel told me advise me not to worry because i can use my balance from my pell grant stipend check to buy a new one. Jesscia lied to me for months , telling me my stipend check was on the way knowing she had never sent it and held it until she got my final grade ,then told me i wasnt getting any money from anything because i fail my class and she was taking my money and putting it towards a re-take with out speaking to me about it! i felt very mislead and decided to with draw from the school because it was too much misleading lies and information.The school took my whole pell grant check ($1973.77) and only send $436.00 back to financial aid! so now i have a owe balance to the school on top of them taking my pell grant money! i wouldnt recommend this school to no one!
Desired outcome: for something to be done about the counselor over the financial aid department..I would like to have all my money returned back llike they sent it to the school.
Confidential Information Hidden: This section contains confidential information visible to verified Grand Canyon University [GCU] representatives only. If you are affiliated with Grand Canyon University [GCU], please claim your business to access these details.