Grand Canyon University [GCU]’s earns a 1.5-star rating from 313 reviews, showing that the majority of students are dissatisfied with educational experience.
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Terrible choice for a university
I’m so exhausted with GCU. I put in years of online learning. Initially, I felt it was a great choice. As years passed, it got worse. I was ripped off financially and left with nothing. I wouldn’t recommend this university to anyone. They claim to be Christian! But their fruit say different. Their goal is money. Whether you pass, fail, or drop out doesn’t seem to matter to them. I’m done with them. They can keep my transcripts. I’ll just start over. Thanks for taking my GI Bill money and leaving me with nothing.
Mixed Experiences at Grand Canyon University
As someone who values a Christian education, I was initially drawn to Grand Canyon University for its mission and programs. However, my experience has been mixed. While the faculty and counselors are supportive, there have been issues with communication and transparency. Some hidden fees and challenges with obtaining transcripts have been frustrating. It's clear that there is room for improvement in areas like customer service and financial clarity. Despite these challenges, the school does offer fair tuition prices and a positive learning environment for those pursuing higher education.
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Pros
- Accredited academic programs
- Diverse online course offerings
- Robust campus life and amenities
- Competitive tuition rates
- Strong Christian ethos and values
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Cons
- Limited Academic Prestige
- For-Profit History Concerns
- Regional, Not Global Recognition
- Narrower Research Opportunities
Grand Canyon University [GCU] Complaints 311
Financial aid at college of doctoral studies
As an update to an earlier complaint, I began class on July 11 and more than a month later, I still have not received my Graduate Plus Loan funds. Student services (as there is no real financial aid office) kept giving me a multitude of excuses, none of them resulting in my loan being disbursed. I made them aware that an eviction letter had been issued to...
Read full review of Grand Canyon University [GCU]Financial aid at college of doctoral studies
I started class on July 11th and much like every semester and academic year here, there is always an issue with the financial aid. Not every student hails from a wealthy family. I already work 40 hours a week, more would be prohibitive to my academic performance. Thankfully, I am closing in on graduation this academic year, but the unnecessary stress ha...
Read full review of Grand Canyon University [GCU]Financial aid at college of doctoral studies
On 7/11/24, I started in what hopefully, is the final year in the Doctoral program in Psychology at the College of Doctoral Studies. I had received an eviction notice for failure to pay rent as my financial aid supplements the hours that I am able to work. I notified Ms. Sarah Davis that I needed my aid processed quickly. GCU has been notoriously slow with...
Read full review of Grand Canyon University [GCU] and 1 commentIs Grand Canyon University [GCU] Legit?
Grand Canyon University [GCU] earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Grand Canyon University [GCU]. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Grand Canyon University [GCU] has registered the domain name for gcu.edu for more than one year, which may indicate stability and longevity.
Gcu.edu has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Gcu.edu has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Gcu.edu you are considering visiting, which is associated with Grand Canyon University [GCU], is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Grand Canyon University [GCU] as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several mixed reviews for Grand Canyon University [GCU] have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
Grand Canyon University [GCU] website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Grand Canyon University [GCU] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 311 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Grand Canyon University [GCU]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Took my financial aid money, telling misleading information and lies
on June 4,2024,the financial aid counselor took my remaining balance of my stipend check and lied to me for weeks like it was on the way but nver came. After waiting for weeks and listening to her lies i call her once again , and she tells me once the class was over ,that i would be receiving any money because i fail my class after i couldnt log in for the...
Read full review of Grand Canyon University [GCU]A bill and payment that the school is saying that I owe
I enrolled in Grand Canyon University to seek another degree. After I enrolled, I got COVID. I had to withdraw from school. I never attended any classes. I was unable to withdraw by the date because of my medical condition, when I did withdraw, they told me that I was too late and they are charging me for that semester. I did not attend classes. Due to me...
![Grand Canyon University [GCU] - A bill and payment that the school is saying that I owe](/images/complaint/full/1964225/1714074837598796300.jpg "Grand Canyon University [GCU] - A bill and payment that the school is saying that I owe")
Tuition
My name Is Melodie Reece I have been going to Grand Canyon University since 2016 right out of high school. I started August of 2016 on campus for my bachelor's in nursing, after about 3 months I went in person to speak to an advisor about switching my major. Unsure of who I spoke to in person, I let them know that the nursing program was very rigorous, and...
Read full review of Grand Canyon University [GCU]To be reinstated to GCU so I can finish my degree.
I received my undergrad degree at GCU in 2019. In 2022 I decided to go for my Master’s in Special Education. All was good, I was working a full-time job as a teacher in an inclusive setting. School was hard and I was put on academic probation for a low grade. I was able to bring the next 3 class grades up. So, academic probation was over and I resumed...
Read full review of Grand Canyon University [GCU]Financial aid
Sarah Davis wrote to me stating that I’m not eligible for aid until April or May. Her basis for this is the ‘failure’ of two courses. The first was where your Proposal has to be submitted to Academic Quality Review. First, the Narrative Inquiry methodology and design is the most difficult of all dissertations. Second, my methodologist took a vacation two...
Read full review of Grand Canyon University [GCU]Falsely led about how long degree would take
My son and I were led to beleieve he would only be in school 2 more years for theatre degree. He lives on campus and loves it but financially we were planning on 2 years and now we find out he has to attend an extra year which is an additional $10,000 to $20,000 more depending on if he stays on campus, which we live out of state. We were very upset about this. It would have been different if we were told ahead of time and had prepared for this financial journey.
Confidential Information Hidden: This section contains confidential information visible to verified Grand Canyon University [GCU] representatives only. If you are affiliated with Grand Canyon University [GCU], please claim your business to access these details.
collections department
This so called school is billing me for classes I did not authorize to be in. I attempted to register for a program but after several weeks of trying to find out more inform on when classes would begin and how or if I would be able to take any courses, I stared getting harassing calls and texts from a person who worked there who then put me in a class and told me I had to do all of these things. When I informed her I wouldn't be able to do that she still harassed me daily and even allowed financial aid to be applied on my behalf. Initially when I wanted to find out about taking classes, she notified me not to contact anyone but her until otherwise informed to do so. I contacted the department of education and had all funds taken back but now they are sending me bills, threatening to take me to collections if I don't pay all that back.
Desired outcome: I would like this fake bill to be removed and have no further contact by them
Confidential Information Hidden: This section contains confidential information visible to verified Grand Canyon University [GCU] representatives only. If you are affiliated with Grand Canyon University [GCU], please claim your business to access these details.
Housing fines.
Everyone got fined $50 because one of our roommates left trash out in the courtyard. The trash is full of my roommates' receipts and orders, but they fined everyone because they weren't sure who did it. All of my roommates have emailed the appeals, and all are denied because the one person who left the trash out is not appealing, and everyone is being...
![Grand Canyon University [GCU] - Housing fines.](/images/complaint/full/1921826/170119556984485140.jpg "Grand Canyon University [GCU] - Housing fines.")
![Grand Canyon University [GCU] - Housing fines.](/images/complaint/full/1921826/1701195569687617064.jpg "Grand Canyon University [GCU] - Housing fines.")
![Grand Canyon University [GCU] - Housing fines.](/images/complaint/full/1921826/1701195569419932746.jpg "Grand Canyon University [GCU] - Housing fines.")
![Grand Canyon University [GCU] - Housing fines.](/images/complaint/full/1921826/1701195569247794400.png "Grand Canyon University [GCU] - Housing fines.")
![Grand Canyon University [GCU] - Housing fines.](/images/complaint/full/1921826/1701195569801776646.png "Grand Canyon University [GCU] - Housing fines.")
Handicap discrimination from faculty members, losing military transcripts and adding classes two schedules for more money
First of all, I would like to say my apologies because I am legally blind, so my spelling or grammar may not be 100% because I am using what is called Grammarly and voice-to-text speech, so there may be words added in that are different or doesn't make sense there may not be capitalization or punctuation because I am handicapped I cannot see I'm blind. The...
Read full review of Grand Canyon University [GCU]GCU - the service that I have been receiving & some other concerns
I'm a GCU 2nd time Master's graduate. This year has been my most challenging year with the leadership team that I have to communicate / collaborate with such as school counselor & my school counselor overseer. I really would like to speak with someone other than Luke Hiatt and Adam Blair. I don't like the treatment that I have been receiving from those two individual. I requested some changes and nothing was done. I was told that GCU didn't offer those changes. I asked for a payment agreement for my last class, I was told that it wasn't an option.
I would like someone to review our emails, my questions and concerns. As I mentioned earlier, I graduated with a Master's Degree in Special Education in 2015. I decided to pursue my Master's Degree in Educational Administration and this last year has been horrible for me. Please contact me at [protected]
GCU Student Conduct
I am writing to express my deep frustration and disappointment regarding an unjust visitation violation at GCU. On October 13th, 2023, my roommate’s brother was in our common area with the door shut, which violated the university’s policy. I was in the bathroom at this time with the door shut, completely unaware of the situation. I cooperated when an RA...
Read full review of Grand Canyon University [GCU]Falsified representation, robbery and lies.
I have been misled and lied to from Grand Canyon University. I am an online student and I received a strange letter from the school talking about them being in legal trouble, so i started doing my research. I already suspected the school was bogus after starting and my classes online consist of watching YouTube videos and chatting with classmates about...
Read full review of Grand Canyon University [GCU]Financial Aid & Professor incapacity to speak directly with students to resolve issues,
I am asking GCU to refund for doctorate program classes after being led to believe I passed one class starting another then being told I didn't pass the 1st & telling me to reapply in 2yrs. Which I did not understanding the business of GCU. The last issue being the charging & non support of financial aid understanding or advice. Charging nearly 500.00 to...
![Grand Canyon University [GCU] - Financial Aid & Professor incapacity to speak directly with students to resolve issues,](/images/complaint/full/1864640/1696655195927315970.jpg "Grand Canyon University [GCU] - Financial Aid & Professor incapacity to speak directly with students to resolve issues,")
Unfair billing
To whom it may concern, I am being told that I have a balance owed to this university(GCU). I was enrolled at the university and my intention was simply to enroll so that I could make a schedule that worked for me. It was literally the point of me taking this course ONLINE. As can be seen by the early and consistent difficulty that I experienced for the...
Read full review of Grand Canyon University [GCU]stipend checks on unsubsidized loans This isn't a complaint.
I was told I was able to receive an unsubsidized loan of 9000 but when I received the stipend check it was for 1601 may I ask if you can break it down for me this isn't a complaint, I'm just curious on how the payments work for unsubsidized loans. this isn't a complaint i just would like to know how the payments break down and my name is Chelsie Embry I'm in my first year on my bachelor's in science. I have living expenses that need to be paid for I used the first check for school supplies and a computer. will I receive another check when the next semester comes in.
Desired outcome: understand the stipend check and unsubsidized loan payments.THIS IS NOT A COMPLAINT
Tuition
I started GCU in February of 2022. I agreed to pay 700 every two months for school fees because I had grants and veterans discount (which is something like $100 GCU took off, so they obviously do not appreciate veterans and I had to keep asking for the discount). This payment plan has never happened. I have been being charged 2k per class (every 7 weeks) and I am only contacted when they want money. I was told that if I filled out a student loan application that I can start school sooner, I was hesitant because I told the lady many times I do not want a loan. She promised me that she would not put a loan but they needed my information, so I did it. She took out a loan I did not approve of and nobody that works there took me seriously. Awful school. Awful experience. Most important, GCU does not care about the people fighting for their country (from my personal experiences).
Tuition
The program I had hoped to attend was grossly misrepresented, as was the financials involved. With a FASFA and VA educational benefit, I started the first class, which was a huge waste of time and money. It was 2 weeks of "how to be organized." I decided GCU was not for me and withdrew at the end of the 2 weeks. GCU then sent me a bill for $2,400! They threatened to garnish my wages and send the amount to collections. This is my 3rd time attending college. I have never in my life dealt with a more difficult school. $2,400 for 2 weeks of an "organizational" class?! That is utterly absurd! And robbery! Most legit schools will forgive a withdraw of 2 weeks. They dragged their feet so I was beyond the 2 weeks and now is trying to rob me. I work full time and support my autistic son. I am appalled. Stay away from GCU.
About Grand Canyon University [GCU]
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Overview of Grand Canyon University [GCU] complaint handling
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Grand Canyon University [GCU] Contacts
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Grand Canyon University [GCU] phone numbers+1 (855) 428-5673+1 (855) 428-5673Click up if you have successfully reached Grand Canyon University [GCU] by calling +1 (855) 428-5673 phone number 0 0 users reported that they have successfully reached Grand Canyon University [GCU] by calling +1 (855) 428-5673 phone number Click down if you have unsuccessfully reached Grand Canyon University [GCU] by calling +1 (855) 428-5673 phone number 0 0 users reported that they have UNsuccessfully reached Grand Canyon University [GCU] by calling +1 (855) 428-5673 phone numberCustomer Service+1 (877) 428-8447+1 (877) 428-8447Click up if you have successfully reached Grand Canyon University [GCU] by calling +1 (877) 428-8447 phone number 0 0 users reported that they have successfully reached Grand Canyon University [GCU] by calling +1 (877) 428-8447 phone number Click down if you have unsuccessfully reached Grand Canyon University [GCU] by calling +1 (877) 428-8447 phone number 0 0 users reported that they have UNsuccessfully reached Grand Canyon University [GCU] by calling +1 (877) 428-8447 phone numberTechnical Support+1 (602) 639-6244+1 (602) 639-6244Click up if you have successfully reached Grand Canyon University [GCU] by calling +1 (602) 639-6244 phone number 0 0 users reported that they have successfully reached Grand Canyon University [GCU] by calling +1 (602) 639-6244 phone number Click down if you have unsuccessfully reached Grand Canyon University [GCU] by calling +1 (602) 639-6244 phone number 0 0 users reported that they have UNsuccessfully reached Grand Canyon University [GCU] by calling +1 (602) 639-6244 phone numberStudent Life+1 (855) 472-8567+1 (855) 472-8567Click up if you have successfully reached Grand Canyon University [GCU] by calling +1 (855) 472-8567 phone number 0 0 users reported that they have successfully reached Grand Canyon University [GCU] by calling +1 (855) 472-8567 phone number Click down if you have unsuccessfully reached Grand Canyon University [GCU] by calling +1 (855) 472-8567 phone number 0 0 users reported that they have UNsuccessfully reached Grand Canyon University [GCU] by calling +1 (855) 472-8567 phone number
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Grand Canyon University [GCU] emailsadmissionsonline@gcu.edu100%Confidence score: 100%Supportelaine.karamanos@gcu.edu94%Confidence score: 94%
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Grand Canyon University [GCU] address3300 W Camelback Rd, Phoenix, Arizona, 85017, United States
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Grand Canyon University [GCU] social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 27, 2024
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