Greyhound Lines
Reviews and Complaints

My luggage was lost on 3/2/2013 on my way to Texas from California, the bus i was on had a malfunction so i had to re-board another bus but my luggage was not placed onto the bus. I called from 3/2/2013 til present date, only to speak to extremely rude and uncaring employees. On 3/5/2013 I filled out an official claim form, told it would be 30 days before i received a letter stating the claim had been entered into their system, but found out today on 4/15/2013 that the claim hasn't been filed and was asked to fax a copy of the sheet i have, which i refused because it further shows their neglect of not only the passengers belongings but their lack of professionalism on handling the paper work the passenger is told to fill out to get any type of resolution to the situation. Greyhound has a false disclaimer stating the passengers are responsible for their luggage but in all the stations i passed through the passengers after not even allowed in the bus area but have to go inside terminal and the baggage handlers are the only ones permitted by the luggage. On 3/9/2013 i purchased another ticket to Dallas in search of my luggage because there was NEVER a called answered the whole week prior, once there i found out that the numbers the customer service office gave me for that station wasn't even hooked to any line inside or out the building, the toll free number also has numbers disconnected or wrong on the automated message. I was told by the Corporate office that they didn't have an number nor address for the warehouse where they house the lost luggage. I'm at my wits end and on the verge of filing an class action lawsuit because this is unfair, and to be treated as if my belongings mean nothing by rude and disrespectful employees. I even tried filing complaints on some of these employees which were never filed as i called to inquire on my complaints as well as my luggage. I was told because their system is down it has pushed my date of receiving any resolution back more than a month from today. I have not had any success with customer service nor Greyhound corporate office, just a lot of apologies, but no action to return my luggage to me

I have been traveling with Greyhound for a number of years, and have traveled countless kilometeres throughout Canada for the most part without any troubles. Last night, after traveling for 16 hours from Southern BC, had a 1 hour and fifteen minute layover in Spruce Grove AB beginning at 11:15pm. My transfer bus was scheduled for 12:30am but did not show up. The Greyhound depot was closed and I was left on the side of the road in -17 weather in a foreign town. I waited for 2 hours after the scheduled departure time, attempted countlessly to get in touch with customer service, and either the Edmonton or Grande Prairie offices. Both offices were closed, and Greyhound, the multi billion dollar nationwide company, claims to not have customer service reps. The person I ended up speaking with, after 15 minutes of automated frustration, essentially said "we don't keep track of our buses.' So here I am. 2:30am on the side of the road in -17 weather in a foreign town with Greyhound telling me in much kinder words that they "don't give a ###." The next day I woke up and had to argue on the phone with Greyhound representatives, as they said it was my "fault for not waiting 5 hrs for the next bus, " and would not refund my ticket.
This, to me, is unacceptable. Had I not found alternate arangments (ie. my friend driving from Edmonton at the unfortunate hour 2:30 am and taken me in for the night), there is no telling what might have happened. I have now missed my job interview, and am being forced to pay for a additional ticket back to Spruce Grove. This is another PRIME example of a big box company claiming to be customer friendly, while all the while being run by souless gremlins driven by greed.

Me and my husband rode from Nampa Id to San Antonio Tx.Every bus driver but two where extremely rude to me and my husband.I am disabled have memory problems exc.We had a layover in Amirillo tx and the bus driver gave us boarding passes gli num 0434 .We went to board and he started to almost yell at me to give him the ticket.We always gave the other bus drivers the boarding tickets.He looked at me and yelled give me the ticket! I again handed him the boarding pass and said this is what you need?He screamed at me give me the tickets!I said what are these is that not what you need all the other bus drivers use this>No give me the ticket !What is this for i asked him he yelled at me it for the people to get on first who have ridden before i don't have time for this get out of line you are not riding my bus get out of line and get your luggage know! I said why are you being a ### to me i am disabled and am not understanding what you want?he leaned over inches from my face yelling at me get your stuff know this is my buss and you are not getting on it i don't care that you are disabled.I thought he was going to hit me and fear for my life so i got my stuff and me and my husband got out of line and had to wait almost 7 hours for the next bus

First let me say, I went on line on August 30 to purchase tickets to go to Atlantic City NJ. There was a problem with the system and I did not get anything showing that I had completed the process so that I could print my tickets however they processed the payment and took it ouf of my checking account. So on August 31 I went into the Greyhound Bus Terminal in Zanesville, Oh whic is 30 miles from my house, to get this straighten out which the lady that works there was very helpful and after about 3 hours and many phone calls I got my tickets, she said that they should put the money back into my account, by Sept 1st the money had been put back into my checking account. WE had tickets to leave today at 5:40 pm Sept. 3, 2012.

We got there at 5:00 p.m. 45 minutes prior to departure time, however no Greyhound bus showed up until 6:30 p.m. The lady on the bus said they had had a problem in Columbus at the terminal and had a mix up or something an the bus in Columbus and she has no room for us on the bus, she was full to capacity, but she said there was another bus behind her and it would stop and get us in about 40 minutes she said just to wait and it would be there. We sit there waiting until 7:30 p.m no bus came 2 hours after i should have been on the bus.

I called customer service which said I had to call the terminal in Columbus to see what was going on which I did the guy I spoke to said he was not aware of any problems and the bus should have picked us up at 5:40 p.m so we must have missed our bus. I said No I had not I had been at the terminal in Zanesville since 5:00 p.m an tried to explain all this to him. I think they were very rude and they were no help to me at all he said there was nothing they could do but the next bus would be going out tomorrow Sept 4 at 5:40 p.m to catch it. I asked him why had the bus not come when I was schedule to catch this bus today, he said it did and I told him it did not. I told him I had paid for these tickets to catch the bus today and I had paid good money so that I could go to Atlantic City NJ, he ending up hanging up on me.

This is my first experience on the Greyhound And I believe it will my last. I had a Paid Hotel Room for tomorrow Sept 4, thur Sept 7, 2012 and had to cancel prior to 3:00 p.m or lose my money. Now I have to drive back in there tomorrow to HOPEFULLY catch the bus to go. This cost me another $40 in gas back and forth, they say 3rd time is charm but I have trouble believing that. At this point I would like to see if I could just get my money back from the tickets and just cancel. I will also lose money on my 3 days of hotel expenses, but so far this has not been a very good experience and vacation for me. I have always heard good things about Greyhound but I must say I have not had a very good experience with you or you have very incomplicate employee’s.

I bought an prepaid ticket before the day I departed. Went to the location the next day arrived there at 4:25, when bus was suppose to arrive at 5:10. Waited at the location for 2 hours trying to get and contact with someone for information on the where about. Apparently they feel like there is no need for customer service because, most of the customers are poor or make low wages. I think there needs to be workers at the area if the buses are running around those time.

My ride on the Greyhound Bus line was the worst trip of my life. It started out that I could not order my ticket on line. I had to buy the ticket at the bus station. I used my debit card and was charged an additional 15% so I bought a one way ticket. The first stop was in Chicago Il with a 3 hour lay over. When I went to get on the bus, I was told that I had to go to the desk and get my ticket reissued. They held the bus for me though. The next stop was in Indianapolis Indiana, there our bus driver was an hour and a half late.. Which made the rest of the trip delayed. At this point I did not know how extreme that would be. No explanation why the driver was late. The next stop at Louisville KY, No problems there. Next stop was Nashville Tenn. When we got there I asked at the desk when the next bus would leave for Clarksville Tenn. I was told I would have a 6 hour wait... I then called my friends in Clarksville and asked if they would drive to Nashville to get me. They did. If anyone at greyhound would have explained I would have a 6 hour wait at Nashville my friends would have already been at Nashville to get me, on time... I thought a bus ride would save me money and time.. Not... Driving to Clarksville would have been 600 miles and about 11 hours. When I got to my friends in Clarksville I went on line and bought a plane ticket to get home. Worst experience of my life. Will never ride Greyhound again.

Okay I thought I would save some money and ride the bus from Atlanta to Columbus and just enjoy the scenery. To save time I decided to buy the ticket on line. First mistake. When I finally bought the ticket their web site crashed. I said "okay I will have the confirmation in my email." So I decided to check my email the entire day. Finally I realized that there will be no email so I decided to call the company instead. Second mistake. Customer service- automated, corp office- automated, bs station -no pick up... for an hour. I started to get an uneasy feeling do I called my bank and explained. The money was already out but if they screw me they will refund my money they said. Sweet so didn't have to worry anymore. So I go to the terminal and told them what happened then re-called what have happened. She said oh it says you printed it. I told her no your site crashed. Then she said you printed it. So I decided to let it go instead of cursing her out. Then she said by the way the bus have been cancelled but we can't print out your ticket here and proceed to give me my confirmation number. Come back tomorrow she said and we will get you on a bus. I left pissed off but since I could print out my ticket FINALLY I was fine. I get home and try to print my ticket out. Third mistake. Low and behold the website says that I can only print tickets for trips in advanced. And since my I was suppose to have been on the bus an hour ago I couldn't print it out. I return to the bus station to explained what happened. Forth mistake. She tells me sorry we can't print that out and since you don't have a ticket you can't ride plus the ticket is non refundable so you'll have to buy one at the counter. I stared at her for about a min, picked up my stuff drove to the airport and flew to my destination.

There was no sympathy on her end either just straight up attitude like I was lying about the whole situation. Now I placed a claim on my account and will have the funds back in my account. Ty BOA!

If this was a one time only problem then I wouldn't be here posting this.
I'm not that uptight but this has been getting worse.
I've noticed a SERIOUS problem w/Greyhound in BC.
This is what happened this year and its typical example of my experience with Greyhound in BC over the last 5 years or so.
We were asked to show up 1 hour early.
We were told that passengers travelling past Kamloops were being put on an express bus to Calgary.
The bus left 45 minutes late and stopped at every stop.
We arrived in Kamloops 2 hours late.A group of passengers in Kamloops had been waiting 3 hours for a bus that didn't show up. 3 people waited outside in -0 weather, in a small connecting town, for 2 hours for a bus that never showed up.They had called a cab just to sit inside and get warm...twice!
The only thing we were told in Kamloops was that we were not an express bus, but an overflow bus.(an out and out lie at the worst or major incompetence at best... in my opinion)
Arrived in Calgary almost 3 hours late, missing our connections.
This is a serious problem with Greyhound in British Columbia.
As I mentioned earlier type of behavior has been a noticeably issue for me for the last 5 years or so.
This is what my experience of Greyhound amounts to at this point.
You've become inconsistent, unreliable, discourteous, rude, disrespectful to the very customers that you take money from and claim to serve. At worst, its dishonest...and at best.. its unprofessional.
It would seem to me in this trying economic times that a company would do everything in its power to keep existing customers. Ignoring passengers' concerns being, less than honest/forthcoming, consistently offering and selling a service that the Company cannot provide...these are not the way to customer satisfaction.
The only mitigating circumstance to this whole thing is Greyhounds drivers. They, for the most part, are impeccable in their skill and safety.
At this point, the drivers reliability behind the wheel (while impeccable) does not even come close to being a reason for me to use Greyhounds service again
I took my first bus trip at 13. I'm now 50 and you have successfully squandered 37 years of customer loyalty.

As a tourist from Australia I decided to travel from LA to Phoenix.
At San Bernadino bus depot I decided to get a bottle of water from a shop I noticed just up the road from the depot.
I was about to walk out the gate when two employees said i could go out the gate. As we had 10 minutes stop and i was thirsty seemed a bit odd, and they got this wiry guy, red/brown hair who commenced yelling at me in the most rude, aggressive and nasty way that I have ever experienced in 50 years of travel.
He called me an alcoholic (I seldom drink), and when I pointed my finger telling him he was the rudest employee I had ever met, he screamed "NO FINGER POINTING, NO FINGER POINTING, ZERO TOLERANCE ZERO TOLERANCE!"
I have never in my life been subjected to such an over-reaction. This response to me wanting a bottle of water, was totally over the top and inappropriate.
He threatened to have me thrown off the bus, and i got scared because it was 5-6 pm and i didnt want to be stuck out there. he then called a security guard, and as i was really afraid by this time got back on the bus, where i had this guy with a gun on his hip facing me down.
This employee didn't even tell me that the depot had a shop. Several passengers commiserated with me. I couldn't believe my simple request for some water could spiral out of control into something potentially dangerous.
It was the worst travel experience of my life, and I've been round the world 5 times, and in terms of competely unprovoked verbal aggression and scary behaviour from a baggage handler, for surely this man (?) could not have been management.
He wouldnt last 5 minutes in Australia, he soured my whole US experience, just hope no fellow Australians run into him.

You probably have heard me write this in my reviews before if you have been reading the reviews by Greyhound.
Far and wide, Greyhound is considered a terrible company with horrible customer service.
I did not pay much attention to the negativity surrounding this company until I got robbed by one of their employees.

On December 5, 2011, a luggage carrier at the Greyhound terminal in Shreveport, LA by the name of Richie (or Rick or Richard I cannot remember that guys name), a slender, black male went into my luggage and stole a Sonyo LCD HDTV and a Nintendo Wii w/ five games. The idiot feigned like he was helping me by offering to hold my luggage in the back where all the other customers luggage was being stored. Like an idiot, I complied. When I arrived home, I went to unload my belongings and found out my stuff was missing.

That same night, I contacted the terminal in Shreveport and out right told them that their employees are thieves. Needless to say, that didn't go well the idiot who picked up the phone hung up in my face. Later, I contacted the corporate office in Dallas, TX. They told me that I could file an "inspection report" at any Greyhound bus station in the nation. I went to the nearest one here in Houston, TX and the ###s there didn't even know what an inspection report was! Apparently the representative at the headquarters lied or the people at the Houston, TX bus stop didn't know jack all about their company. Know the horrible customer service at Greyhound and the lack of training these idiot employees have at their company, I'll put my money on either case.

Since then I have tried in vain to get someone at Greyhound that can compensate me for my stolen equipment and investigate the incident and hopefully fire the baggage carriers at the Shreveport, LA terminal. Or at least I would if these idiots WOULD ANSWER THEIR DAMN PHONES!

I've had enough of this company. If any of you have had the type of sorry experience with this company like I have had, then I would strongly recommend you contact your state's attorney general and file a complaint report with the Better Business Bureau and with the Federal Trade Commission.

I purchase a ticket in july to Sacramento, on my way back the bus driver actually picked up a random man at a rest stop. The guy was soo intoxicated and loud all the passages around him got up and moved. Then he actually tried touching the girl on the other side of the bus. The bus driver pulled over, then told him to go sit up front and go to sleep. On of the guys on the bus had to threaten him to call tbe police for the driver to agree to pull over. I tried callin to get my money refunded but no one ever answers. I will never. Take the grayhound again!

I tried to buy a ticket Aug. 24th 2011 and then on Aug 25th 2011, online but their web site kept saying their system was down. So I called to buy for my mother-in-law who speaks only Chinese. They told me they would charge $18 more for the ticket because "you are using your credit card over the phone and not your mother-in-laws card". I then said I'll give them my mother-in-laws card, they said I couldn't. They will wave the 18$ if you go to terminal to buy the ticket.

So if you buy a ticket on the phone for a relative and they print it when you arrive it costs $18 MORE; if you go to terminal and buy for a relative and they print it they wave the 18$ extra charge. If I buy online, if it actually worked, they charge 18$ MORE.

The reason the supervisor gave me on the phone was, "they have to print the ticket at the terminal when you arrive after standing in line". NEWS FLASH: consumers have to stand in line anyways and whether you buy the ticket before or at the terminal they have to print it too. There is absolutely no legitimate business reason, no added cost - no excuse that can justify why Greyhound should charge consumers 18$ more for the same process.

Fire your product manager for having the idea of charging customer 18$ more for completely unjustifiable reason that cannot be adequately explained to consumers.

Result: I'm buying a ticket for VIA RAIL, they don't charge extra for me buying a ticket for a relative that can't speak mandarin, and funny enough they had a mandarin speaking customer service representative if I needed one to assist.

To Greyhound: They say, "If a customer would recommend your business, that's a good measure of customer satisfaction". Imagine, over 1000 people at the wedding listening a wedding speech joke on how you overcharge and illegitimately have no justification for it, causing a honored guest to have possibly missed a reception and how VIA saved the day. That's 1000 Chinese talking to a thousand or more potential customers on how you screwed your customers. They 2000 talking to others at work, family, friends.

Resolve: If your supervisor waved the charges understanding that she couldn't speak English. If she hadn't been hung up on cause she didn't speak English or French. If your management provided the proper training to try to legitimately justify the costs "business process" for the added charges. If your web site actually worked to process payment and take my credit card. And lastly, if your supervisor had enough courage to take my information down so he could relate the dis-service back to customer service and complaints so you could improve your product. The processes and customer service completely failed at Greyhound.

Recently, I went to Boston with my mom and sisters to visit relatives and celebrate my birthday there. This was the same weekend when Hurricane Irene hit the state. The ride going to Boston was fine, but not the other way around.

On Monday when we were coming back, there was a passenger overflow going to Albany. So they said that there were 2 buses coming. Then later they said that they will take passengers going to Albany only, and not anything else further due to the major flooding in the Albany area. As frustrated as we were, we decided to stay for one more day.

The next day, we came there bright and early for the first bus leaving at 7:15am. The lady said that the driver is driving it today, then she came back 30 minutes before departure that the roads are still unsafe. We wanted to get back home already. Besides, we hear from others that the roads are open and there are detours. But instead, we decided to re-route to Montreal. After all, we were one of the few that are Canadians. The tickets for Boston-Montreal, however we were not reimbursed for tickets to go to Toronto. Even though, there were other passengers that were given vouchers for Toronto, and they were going on the same route as us. So it took us about 18 hours to get home, instead of 8.

Overall, it wasn't handled professionally. I'm thinking twice when travelling with Greyhound.

During Labor Day Weekend, had a return trip from Reno to Oakland. Many complaints from customers trying to get out of Reno for one reason or another. Staff in Reno were really telling everyone a different story from bus loading to bus arrival. My bus was on time but driver still left 30 mins after she had gotten there on time. Thent he bus BROKE DOWN on the freeway and we were unable to get out. Driver call service, but they only gave her a on the phone fixture. A 4hrs trip, took 8 hrs. We were able to get on another bus but only once we got to Sac. With all of the 3 buses I had to ride, all buses are OLD, DIRTY, with UNSAFE Buses on the road. I WILL NEVER TAKE ANOTHER GREYHOUND BUS in my life. Company really need to just close down.

Due to the hurricane coming up the east coast my flight from Albany, NY was canceled. I was able to get a flight from Cleveland. A few hours before a bus was suppose to leave from Albany to Cleveland I was able to get a ticket on line and print it out from home. Little did I know this bus was already canceled but the web site still took my $$ and printed out a ticket. I find out a little later it was canceled so ended up getting a rental car and driving to Cleveland. They refused to give me any refund so took my money on a canceled trip and won't give me my money back. They are an awful company with even worse costumer service. I highly warn anybody against using Greyhound to travel and find any other means you can.

1) We travelled on a pre-purchased ticket from Cleveland, Ohio, USA to Columbus Ohio, USA to Springfield, OHIO, USA on August 18, 2011. When we arrived at Greyhound station at Columbus, Ohio, we were informed by the Caucasian-white, female agent at the Greyhound customer-service counter, who identified herself as Ms. Diane, that the next bus to Springfield would not be UNTIL OVER 14 HOURS LATER. This was CONTRARY to what was told to us by Greyhound when we purchased our ticket initially. We were given to understand (when we purchased our ticket) that we would have to wait for NO more than 3 hours at Columbus for the connecting bus to Springfield.
2) Since we had a prior appointment at Springfield, Ohio, we were left with NO option, but to hire a taxi to take us from Cleveland to Springfield. We incurred taxi costs, as a consequence of Greyhound’s fault.
3) Therefore, we asked for a refund for our unused portion of the ticket. We were asked by Ms. Diane to speak to the Lead-supervisor. After making us wait for over 1 hour (and he was NOT busy, he was simply chatting with others and having coffee on the job, i.e. “shooting the breeze”), a rude man spoke to us. He declined to provide any name and NO professional accountability, in spite of us asking him for it. He displayed NO visible name-tag either. Description-wise, he was clean-shaven, brown-skinned, dark-haired, apparently middle-aged, male. Diane mentioned that his name was Eddie, and he was the 2nd shift supervisor.
4) This Eddie was extremely rude and had an offensive manner, and evidenced a BAD ATTITUDE. He spoke with a thick English accent, and had a poor command of English. He REFUSED to give us a refund, refused to provide his name, refused to give us the contact information for the Greyhound customer service office either, or anyone else that we could contact. He evidenced an ARBITRARY whimsical MANNER, and mentioned that he was “in-charge” and his decision was final. He was EXTREMELY DISCOURTEOUS AND UNHELPFUL, and walked away after muttering incomprehensibly in his broken English.
5) Needless to say, we were NOT the only customers and passengers who were at the receiving end and bore the brunt of the terrible attitude of this lead-supervisor Eddie. There were AT LEAST two other passengers who suffered the same fate as us. As anyone may probably realize, many passengers may not take the trouble to contact Greyhound, especially since this SUPERVISOR Eddie refused to provide ANY escalation-of-concern information and REFUSED to even provide the contact information for the head-office. All Eddie did was to THREATEN to call the police and Security to have passengers Arrested IF anyone questioned him for the rationale for his EVIDENCED ARROGANT MANNER.
6) WHY do Greyhound staff (ESPECIALLY supervisors) display NO visible name-tag AND NO professional accountability, as is done by most professional organizations?
7) It is EXTREMELY DISAPPOINTING TO note that Greyhound employs supervisors of such a BAD calibre as this Eddie within it’s organization. As anyone may very well realize, we are a small sampling of the entire customer public. Furthermore, the best advertisement ANY business carries is by word-of-mouth, IRRESPECTIVE of how many dollars it may spend on costly advertising. Put yourself in our shoes. What would you tell people that you know about Greyhound? And would you want to travel by Greyhound again?

The frustration I experienced on my recent bus trip North from home has prompted me to post this everywhere possible. Greyhound id actually not cheaper than flying in MANY Cases and the treatment I witnessed and experienced is inhumane. People are nicer to their dogs than Greyhound staff are with their customers. In 12 hours i did not meet one decent, nice or helpful staff. Instead i witnessed staff lying, yelling and aggravating clients repeatedly. The buses are filthy, broken and awful.

I will continue to titter, post etc as long as I have energy after a night of no sleep I have very little here today. I never plan to take greyhound again after my experiences on trip referenced above. I will also make sure none of my family does either. The issues are too numerous for this box and a more formal letter will follow. Nearly every single staff I encountered was rude and unhelpful if not argumentative. The very best of my encounters was still delivered with an attitude. People smoked on the bus and nothing was done. The bus was FILTHY with broken lights and seats. The luggage racks were broken and squeaked so loud not even my ipod would drown it out. Connections were missed due to lateness with no attempt to help current ticket holders over those with a later ticket. In fact we had to fight to climb around under bus to find luggage. I paid 30$ to "ship" a third bad and there were no efforts by staff to retrieve the shipped items that i was told to not handle.

I have to return to work now but will follow up here to state and restate my concerns in every form possible.

I recognize that as passengers in your large system we have very little power, but this was both more expensive and much less convenient or satisfying than flying.
Every passenger I encountered had a similar horror story, like the young navy men whose bus was 2 hours delayed and the terminal closed anyway leaving them out in the cold for two hours ( FREEZING temps) in fort Eustise/Newport News. Or the several passengers i saw being YELLED at by their staff.

I took a bus on April 1st, from Maryland, I brought a ticket for 1:20 PM and guess what time I got on the bus? 5:20. It seems to me that Greyhound likes to oversell their tickets, is it my fault that Greyhound oversold their tickets? I brought a 1:20PM bus I expect to be on the bus on 1:20PM. Okay, so if a commuter decides to change THEIR ticket schedule, we, the commuters have to pay a certain fee. HOWEVER, IF the Greyhound decides to oversell their tickets, all they will do is send you on the next bus, in my case, the next bus was 3 hours away. The staff were not willing to comprehend our commuters frustration, but all they tell is "I'm sorry, but there is nothing we can do about it." EXCUSE ME! Do something do not just sit on your fat ### in that comfy chair. After going through all this fuss I still did not receive an apology, GREAT way of telling the consumers how much the Greyhound company appreciate, us, the commuters. Overall experience horrible, I was starving, and all I had were a bag of chips from the vending machine, may I add it was $1.25. Do I look like I am rich? Why else would I take a bus? Consumer service, disgusting, what happen to the hospitality?

I took a greyhound bus from New York City to Washington DC at 08/20/2011. With me was a suitcase(dark gray, brand: diplomat, one lock on side), which contains my passport, a laptop and some cloth. After I arrived DC, the greyhound failed to find the suitcase on the bus. Also, another gentleman could not find his luggage, either. I described them what my suitcase look like and what are inside the suitcase. Staff in DC called Baltimore Greyhound, and Baltimore said they found the two luggages(mine and anohter guy's) and would send them to DC with tags saying the destination (Washington, DC) by the next bus. At around 1:30 pm 08/22/2011, the other guy got his luggage back and the DC greyhound staff told me they only received one luggage. After that, I rent a car at DC and went to Baltimore Greyhound but failed to find my luggage there. According to the DC staff's word, Baltimore sent TWO luggages for TWO persons to DC. What's more, the buses they used to deliver the luggage only travels between Baltimore and Richmond. I personally checked the unclaimed luggages of greyhound in Baltimore and DC, found nothing. According to the greyhound policy, they will always send a luggage with a destination tag to the destination. It has been more than 48 hours after I arrived DC at 9:00 am 08/20/2011, and before I called the greyhound center in Texas, DC greyhound did not even give me a claim number or something like that. Since the luggage should arrive DC and the truth is another person got his luggage which was shipped with my luggage on 08/22/2011, and only some of the staff at DC knew that I had some valuable things inside the suitcase, and the suitcase cannot always be on a bus. I PERSONALLY think that it was the staff at DC Greyhound who stole my luggage.
At least they should admit that either they did not ship my luggage to the right place or one/some from greyhound stole my luggage.(I kindly assume that greyhound can protect the luggages from being taken by other custmores.)

This organization is the most 'criminal';unprofessional; and totally incompetent for handling disabled; veterans and seniors. I shipped my luggage on 7/24/11 from Cleveland, OH to Tucson, AZ...I was lied to by the clerk/stolen luggage/misrepresented by their Tucson, AZ office. There corporate organization is 'criminal' in the way they handle problems. the FTC or some governmental agency needs to close this 'criminal enterprise' down. They steal, mispresent, and charge for services they do not perform. Their actions has caused me great harm since I am a disabled veteran and senior.