Groupon.com
Reviews and Complaints

Good day

I would like to lodge a complaint against Groupon Gauteng. I placed and paid for an order: black and grey booster car seat on 27/07/2015. To date no one has contact me on the number provided to Groupon - [protected] and no one has delivered the seat to the Florida, Roodepoort address provided to them. I also gave the delivery company this number - [protected] - no contact made. I have been phoning the delivery company from Monday 24/08/2015 and delivery has been promised everyday - nothing delivered. I sent numerous emails - only a few responses initially from a Ridwa Manuel at Groupon and then nothing thereafter. I want my money refunded if they are not going to deliver and they should stop lying about making deliveries. My banking details are on the Groupon system.

Good day

How long will i still wait for my refund groupon. I am now going to take this further.

Please contact me with regards of the refund.

My email adres is [protected]@gmail.com

Maybe you should do yourself a favour and go and read on hello peter all the complaints. There are 1919 records in the last 365 days. The link is http://hellopeter.com/search-reports?Country=south%20africa&pg=5&since=365&keyword=groupon

This is shame less really ... I will never buy from groupon ever again and i will get everone else on my path not to buy from groupon.

If you look closely, my hellp peter complaint is also there. I will complain now on every possible complaint driver.

Thank you

Thersia krugel
[protected]
[protected] (W)

I recently discovered that I was being charged for two Groupon purchases for restaurants I never heard of. I did not make the purchases but it seems that the Groupon App did make them. When I tried to have them cancelled the Groupon rep told me I could use them as gifts but that my money could not be refunded because I did not cancel within the three days allotted by Groupon. Since I never made the purchases I was not aware of any need to cancel them. Groupon appears to lack good customer relations and good business values.

I purchased a couple orders of both the AA and AAA batteries from Groupon. I purchase them so I have back-ups when needed. Well, after a month I am to the realization that there was virtually little or no charge on the batteries when a new battery was needed. Groupon has a 14 day return policy which makes no sense at all. DO NOT BUY batteries from GROUPON. They are made in China and worthless as Pips on a Bull.

I bought a Samsonite Bag from Groupon Singapore. They only delivered 1 item but they kept on insisting they delivered 2 items. They told me to call Singpost, which is the courier. I did. Singpost advised that they only received 1 item of bag from the Groupon merchant.
I have been calling and emailing them but their customer service is the most unhelpful on earth.

I ordered some stuff for my iPhone from the website www.groupongoods.com. I received the order and everything was ok. But when I opened the package, I noticed that all things were damaged, because the package was in good condition. I thought that the seller would change the order, but he refused and told me in rude and very unprofessional way. They ruined my day and it was completely inappropriate.

Ordered a product and never got any shipping delivery confirmations and after a week (because the purchase info says it can take up to two weeks from stated delivery) I went to check on the items. Both stated that they were delivered a week earlier. Of course I never got the items. When I went through the process on the Groupon website to file a complaint I received an email response basically stating that it is not their problem and I should use the tracking info to check for delivery (which I had obviously done before ever contacting them) and check with neighbors to see if anyone else got it. That was their suggestion. And my response to that went completely ignored. Groupon seems to have this policy that once they get your money they could care less what happens after that. Even if you want to return an item because it is junk (which more and more seems to be these days) they won't refund your money. They want to give you "Groupon Bucks" forcing you to buy more junk.
I found out today that you can't even leave a bad review on their website for a product. Because it won't post a bad review. Great way to make sure that nothing bad appears on their web site. You keep getting this error message that the review can't post for some reason.
There are some good things that I have purchased from Groupon. But the dealings with their support department has shown me that they could care less about the customer experience and all about the income of cash, nothing more.

Ordered an ipad mini 2, 64gb verizon (mf087ll/a) from groupon - received a 1st generation ipad mini, 64gb (md542ll/a). they sent a stock message stating they're sorry and offered $5 in groupon bucks.

If I weren't at all savvy with technology, I might not realize it wasn't what I ordered, and can be had for over $150 less than what I paid.

Their response: "i'm very sorry for the trouble with your groupon goods purchase. this is never the experience we want you to have, and we're completely embarrassed by the mistake. we're doing everything we can to make sure this doesn't happen in the future. unfortunately, we're not equipped to resend the product you originally ordered, but we are happy to accept a return and issue you a full refund. if you would prefer to keep this product, you are more than welcome to do so as well."

I bought the iphone 5 at Groupon on Jan 3 and it arrived 2 weeks later, when I begin to use it, it broke down in a week. At first I thought that I might fix it, and take it to a repair shop and people there told me that they can't fix it since it's badly damaged. I was shocked because I never dropped it or fell it into water and it looks just like new. Then I went to the apple store trying to have it replaced, and the salesclerk told me they can't even replace it because it's not unlocked as they said, actually it's linked with another account which belongs to a Japanese!They can't do anything to the phone unless they find that Japanese woman. I have written to Groupon several times for a refund but they keep saying that purchases after 14 days can't be refunded. It really annoyed me because some problems can't be found at once, and they have the responsibility to make sure the items they sell are as good as they describe.Now I can't get the phone fixed and can't get it replaced either, I can't do anything to it even the people in Apple store can't do anything, and 310 dollars is a lot of money to me, I'm feeling really disappointed.Hope the problem will be solved!

Groupon promised to deliver my products today and i got nothing. I got the below email and then nothing happened. they didn't even bother to contact me and le me know of any changes! they really make me sick
Asheeqah Sampson (Groupon Customer Support - EMEA)
Feb 4, 07:13

Hi Tiisetso

I sincerely apologise for the delay regarding your delivery, they having manufacturing issues at factory.

You can either wait until 13 Feb for it and get a free multivitamin with it or we can refund you in full.

I am so sorry for the inconvenience this has caused you.

Kind Regards
Asheeqah

I ordered one item from the website www.groupongoods.com. I got it on time, but it was piece of crap. I contacted the customer services and explained my problem. The rep agreed to provide the refund. I returned the item, and the seller informed me that this process could take about 3-4 weeks. I patiently waited, but nothing changed and the seller didn’t communicate with me and didn’t provide any info. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

This is an official complaint:
Dear Groupon,

On 06.05.2014 i purchased Mother’s Day Mystery Gift for RM30 but until NOW 28 MAY 2014 i still get nothing! My delivery is not coming next day, nor the next, nor for the next three days after that. How frustrating!

On 20 May i wrote email to [protected]@gmail.com asked about my tracking number. But they just replied on 26 May and say sorry for failing to deliver the item on time and also for not giving me any update. So i need to wait till next week because they forgot to delivery my purchase! How long should I wait for that item? I just completed one month bro! I already fed up and now I don't want to keep waiting for your item. I want to claim back my money as i am the victim. If no action were taken, I will proceed to report this case to Malaysian Tribunal without hesitate.

I am so disappointed with this and I REGRETTED purchasing this deal from Groupon.
You just show me your rubbish service. What a total waste of my precious time. Now I learned my lesson. Very good service usually comes at a price, not via Groupon!
Definitely won't waste my time again! Enough said!

Got notice from Groupon my email was changed. I didn't do so, and on checking it was an email I never heard of. Fraudulent $1200 charge to my registered credit card for a gaming console followed. I was able to cancel it in time since the fraudster didn't change my password so I used the fraudulent email address to get into my account. I also changed the PW to a long random string. Groupon was then helpful in disabling the account and transferring my legitimate purchases to a new account.
Moral: pay close attention to emails about account changes you did not make. Also subscribe to credit cards that email you notices of every transaction immediately, and check them. If you are risk-averse, add a Lifelock subscription at the intermediate level that checks known identity sale web sites.

I ordered some stuff from www.groupon.ae, but I haven’t received my order at all. I think that they are total frauds and steal money from customer. Also they didn’t provide emails address or phone number. So I have no possibility to contact them and return money. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

We used the Groupon getaway for a hotel stay in Baltimore's inner harbor that was supposed to include taxes.Prior to arriving to the hotel we received a confirmation that indicated the total costs including tax.

It was $21 less then we paid to Groupon. Upon checking out of the hotel we were billed for additional taxes ($34) .

The issue was reporting to Groupon's customer support. After several communications trying to clarify the simple discrepancy (clearly stated in the 1st email), customer support replied that the invoice from the hotel was inaccurate.

The difference is only $21 plus taxes but it is the principle of the issue that Groupon is misrepresenting packages when there is a clear difference between paid and actual costs.Just wondering what else is going on behind the scenes

Other people on the web claim this company is really located in China. People have tried to find a physical address in the US, but have not been able to do so. I just read a page where a woman lost $250 of wedding photos with them. I purchased a Groupon. Groupon knows their history...lots of customer complaints all over Yelp ...but they will not admit it. Their groupon promised 100% satisfaction or your money back. All I finally got after three months of waiting is my groupon money back. The company still owes me $33 and will not deliver product, respond to many emails, and Groupon who claims to be able to contact them, will not get my money back. I will never do business with either business again and filed a BBB complaint against Groupon, since they are the only one with an address. Paypal noted that they also could not get my money back from this entity (not in this country). Beware Groupon, they do not screen these businesses and then don't make it right themselves. And, www.PhotobookAmerica.com
is not in America from what I have read on the web. They never sent me my product (3 months later), and never respond to e-mails. You will never see your money again!

I purchased a Groupon dining offer from a NYC restaurant. After several attempts to have a meal there, I gave up. Twice we drove into the city, which took over an hour (no one picked up the phone when we tried calling on our 2nd visit), the third time we called someone answered and said they were closed. I read on yelp this was a small restaurant, so I assumed they were too busy to pick up phones, but this was ridiculous! My Groupon expired, and when I emailed Groupon to complain, they responded with a patronizing apology followed with "the amount never expires." Yeah right, why would I waste more time, paying for the ridiculous tolls into NYC, gas, just to experience a restaurant that doesn't even pick up their phones? Well, I assumed since I am paying the full amount, and I'm not getting the Groupon deal, I can choose to use the amount I paid in any way I chose. Well, I was going to use it for take out, but groupon informs me the amount can only be applied to the originally terms of the deal. In my case it means I have to pay for 4people with a whole 3 course meal and drinks! Wow, what a scam! How many people have expired Groupons and even with applying the amount you paid it's still too costly to make it worth your visit. Instead I opted to lose the whole amount of what I paid for that "DEAL." Becareful!

Groupon deactivated both my accounts for no reason! I have been a loyal customer for 4 years and have bought lots of Groupons. This is unacceptable treatment of their customers! My accounts had about 10 Groupons that I did not use yet.

I purchased a Groupon, went to the store to use it, and the store said the Groupon was not valid. Apparently Groupon had some sort of "system problem" which was indicating that the Groupon had already been used. It had definitely not been used. I made my purchase at the store anyway, fully expecting Groupon to give me back the value of the Groupon. Wrong. Groupon Customer Service did not resolve my issue. I ended up having to file a complaint with the Better Business Bureau/BBB. Groupon then agreed in their response to the BBB complaint to issue me a refund. Weeks later, I still do not have the refund. I called Groupon about the refund and was promised that someone will return my call in 2 days. A week later I am still waiting for that return phone call. I had to file another complaint with the BBB just to get the refund that Groupon promised to give me in their written response to my first complaint! Considering all the time I am spending I certainly am not saving any money using their "service". When everything goes well, Groupon is not a bad deal. When something goes wrong, good luck. Any company can provide great customer service when things are going well. A true customer focused organization should be able to make a customer feel good even when things are not going as planned. Groupon certainly fails in this respect.

I purchased a Groupon, went to the store to use it, and the store said the Groupon was not valid. Apparently Groupon had some sort of "system problem" which was indicating that the Groupon had already been used. It had definitely not been used. I made my purchase at the store anyway, fully expecting Groupon to give me back the value of the Groupon. Wrong. Groupon Customer Service did not resolve my issue. I ended up having to file a complaint with the Better Business Bureau/BBB. Groupon then agreed in their response to the BBB complaint to issue me a refund. Weeks later, I still do not have the refund. I called Groupon about the refund and was promised that someone will return my call in 2 days. A week later I am still waiting for that return phone call. I had to file another complaint with the BBB just to get the refund that Groupon promised to give me in their written response to my first complaint! Considering all the time I am spending I certainly am not saving any money using their "service". Anyone can provide great customer service when things are going well. A true customer focused organization should be able to make a customer feel good even when things are not going as planned. Groupon certainly fails in this respect.