Groupon.com
Reviews and Complaints

Last night (Sunday night) I ordered a Groupon for my wife. The Groupon had a special price ending that evening. The screen showed it was paid. When I went to print the Groupon, I received a screen that side Groupon was unavailable and that it was not my problem — it was their's.

I went to print this a.m. and discovered the same print problem. Their chat told me that the payment did not go through (I checked and it is true). However, their screens told me it was paid and that Groupon had issues at that time.

I asked for credit for the difference between today's cost and yesterday's. A stone wall.

I tried to send an email using their email function, but every time I typed a key, it erased. I hit send with a blank email regardless. I did receive a return email asking me to explain.

My response email included copies of the screen shots in addition to the narrative. I received a boilerplate email denying anything while being wholly unresponsive to my claim.

Bad ordering application, worse customer service.

Awful.

I previously submitted a complaint. I had highlights done on my hair on 1/4/2018. I was dissatisfied with the service/results. I have pictures to follow up my complaint. Notice the banding areas on the hair. Additionally there are orangish areas. The highlighting was done incorrectly, I am requesting a refund of my Groupon.

I purchased a groupon for a cut and highlights at Dana at Simply Chic Hair Studio. I arrived and had to wait in the chair while she took time to eat lunch. Note I was on time for my appointment. She didn't take any time to discuss what I wanted. Since I had never had highlights before, I just assumed she knew what she was doing. When my hair was colored and dry I was astonished to see a very bright brassy color. I asked her if anything could be done to tone it down. She then used a toner on it. The toner did bring down the color a little. I didn't want her to do anything more for my hair because it was clear to me by her attitude that she really didn't care and she seemed annoyed. I guess since I had already paid ahead for the service, she didn't have any incentive. She said that the bright lighting in the salon affected how it would look and it would look differently in day light. Well it did not. I'm unhappy with this and now I have to pay to have it corrected. Additionally there is a distinct line on the top of my head where the highlights started, and some of the color is brassy/orangish. Although it included a haircut and style, I decided against having her style it as I was unhappy with the color. She didn't complete what I asked on the trimming, but this isn't important. What is important is that I am extremely disappointed at the results of the highlights and the fact that I have to have pay to have it fixed. I plan to document what the next salon says about my hair and I may take this to court. I will post a follow up with pictures of my hair.

I purchase a ticket for my son didn't. give me an option for a name I assume it would not have a name on it. the voucher did mine. this was a gift for my son birthday who lives in los Angeles. I live in Indiana.. I sent them email which was no help I talk to ticket master but no help since I purchase thru Groupon. I think it should state the voucher will the purchasers name on it. or put in a link for gift item. now I am out of 50. 00
[protected]@gmail.com
I purchased under [protected]@yahoo which I no longer have. voucher #gl-bc3h g7gr vw79 g3y9 Dallas max v la clipper frd 25 name Wanda merkison

On 10/9/18 I purchased 2 Nutracker tickets for the Kansas City Ballet using your service. Order # VR50942. The event was Saturday December 8, 2018 at 7:30pm. I never received the tickets for this event, and was told at Noon on the 8th FanXchange would not be able to fill the order. This morning I was told by Frances (man) from FanXchange that it was due to a system error, and they would refund me $272.95 which is the original cost. I had to purchase NEW tickets at $291.99 from another vendor. Fanxchange has a guarantee that if I don't get the tickets before the event, I get 150% refund, but Frances told me this morning that because it was a "system error" I would only get a 100% refund. This is NOT acceptable. I have filed a BBB report Case # 1385576 in Toronto Canada against FanXchange. I would like your help in this resolution. Please let me know as soon as possible. Thank you.

You have heard this before because even Groupon will not help and tells us to go directly to Qualtry. Website and link do not come up after multiple tries over two hours. The boards are bought through Groupon. A voucher with a Redemption Code is given so when you go to their site you can personalize the cutting board and officially place the order. Cannot link to site. Customer services tells you to send them an emal. Groupon declares in writing that there is a problem with getting through to the company and refers you to Qualtry.

Theft if we have bought and cannot redeem. Qualtry cutting boards

Lynn
Contact information: [protected]@msn.com

i ordered a blanket and i have not used voucher - when i hit view voucher i then selected "redeem" because i thought i was redeeming the voucher - i did not get the voucher code and now i am receiving message that i used the voucher - i have not used the voucher and need a new one - what do i do? i am having difficulty gettinh hold of anyone to help

I order and paid for this on sept 13.. I have yet to recieve it. Every time I look it up it says in transit. There is no way to get a hold of the seller is this a scam?

View fine print
Groupon goods
Only one elvis licensed crossbody bag for women
Purchased: sep 13, 2018
Qty: 1
Status: in transit
Note: your order shipped on sep 14, 2018 and is on its way to you!. You can expect delivery within 4-7 business days from this date.

I ordered 5 photo books with a groupon...they sent one and told me I would have to pay an additional $25 to get the rest of my order, I reluctantly paid the money. They have never processed the remainder of the order and have given me the run around when I have contacted them. I have asked them to either fulfill the order or refund my money...now they won't respond and have done neither. DON'T USE PRINTERPIX!

I ordered 2 tickets for whale watching and I call Groupon tonreasure that I have purchased them but when they told me that it was 48in advance to use the tickets so I kindly ask the representative to refund my money back for 45$...I've called about 3 times and I've talked to to the representatives and they've told me the same thing wait up to 10 days I've waited approximately 20 days and no refund yet I'm verry upset with the customer support that Groupon Caries...

I purchased 2 Catalina Flyer tickets March 30, 2018 order # [protected] from Balboa pier. newport bch to Catalina Island. For the dates of Oct 12 2018 returning. Oct 15 2018 approx 7 months in advance as well as paid for.
I just recieved a alert notification from Catalina flyer today Oct 8 2018 stating their was an issue that caused ALL (CF) reservation to be cancelled and ro contact groupon for the remaining balance of my refund of which I customer support chatted with koheli k. he stated I could on redeem for something else they offered I advised the cancellation was do to CF not of myself. They therefore disconnected the call, I am not sure at this point who else I must contact for my parking through parkmobile all of which are paid in full.
A total of $175.00
Please contact with with assistance
Email [protected]@yahoo.com
Contact # 951.269.5549

Hello,

I bought a hotel deal in Brussels for 169 Euro on groupon.be on 10th of June 2018. I saw that I have chosen the wrong options as I wanted to choose stay + dinner where I chose stay+massage. On the deal, It said that there is free cancellation before 48 hrs. So on 11 the of June, I cancelled this one and I bought the same deal but with options hotel+dinner. I called the customer service how to get the refund for the first purchase. They said that I need to get a confirmation from the hotel. I received the cancellation confirmation and forwarded to the customer service groupon.be. I got an automatic message that It will take 7 days to deal with the request. As the hotel booking was for 14th and 15th of June. So I waited these 7 days. When I contacted again the customer service replied that the stay date is already over. But I cancelled right time. After calls and several emails exchanges they agreed to refund the deal. But I have to wait 21 business days. I waited but there was still no refund. When I contacted the customer service again they replied that I have got it as ana credit on Groupon.be account. I wanted my money back to my credit card and I did not want to buy anything else from Groupon anymore. They agreed again to refund to my credit card asked me to wait another 21 days. After 21 days there is still no refund. I contacted again. I got the same email as I was refunded to Groupon account as a credit. I asked again to refund it as money to my credit card. So it has been almost 5 months and 20 emails exchanges. I am still waiting for another 14 days to get refunded. It is so annoying and frustrating to deal with Groupon customer service. There was a lot of automatically generated emails and there is no personal involvement and caring. After this kind of service, nobody wants to buy anything from Groupon including me. I am so angry and I want to find the way that others know about that how Groupon has poor customer service and treat customers with low respect.

I hope that your website will help me get refunded as soon as possible and other people see this kind of complaints.

Thank you very much.

Kind regards,

Nellya Serikova
+[protected]
[protected]@gmail.com

I have spent hours in the last week trying to contact chat/customer service for this company. It is near impossible to make contact with a human about any transaction good or bad and should not be so. Any company that takes peoples money should take a clear and present responsibility of its products/subscribers/advertisers. Any quality or financial issues with customer service should be visibly accessible by anyone. I have spent hours over the last week trying to find the company "advertised" chat they offer and only found it by accident and now can't find it again. I have had two recent issues with two advertisers without satisfaction. First was a duct cleaning service that was very poor and not worth the money or effort to experience. Groupon ask my review and I told them exactly what happened...without any feedback/results/satisfaction at all. Second was Presidential Carpet cleaning svcs. I never received the service because I was out of there area. I accidentally found the chat site, they cheerfully gave credit a week ago but I have received nothing. My Groupons acct shows refunded but none has been received and I cannot find the chat site again. Groupon needs both FAQ's and direct Customer Service contact in person or chat and it needs to be easily VISIBLE on their site. In addition, any advertiser that has area constraints on service should be immediately clear on the Groupon AD. How Groupon does that...is up to them but the fact they tied up $79. of my limited retirement income for a week caused me issues. Taking responsibility for your business and your customers should be NO. 1.

6/27/18 They showed up, parked in the ally, said they couldn't reach my home(?) and left. I am 72 and moved chairs, tables, lamps, etc. I have lived here for almost 20 years and have had the carpet cleaned about twice a year.
Because I could not wait, I called another group and paid 180.00
I paid 49.00 for my Groupon.

I will accept groupon credit since I use you all the time.
I told them my conco was on the end, on 30th street by the driveway.
He parked in the ally one block up the hill and refused to move.

I'm incredibly upset with our experience. We've used Groupon for almost 3 years to help promote our spa. Almost every experience I've had has been negative. Everywhere from completely ignoring us to changing our campaign details without our knowledge. My most recent headache has been ending our campaigns altogether. I emailed our rep to let her know we would need to discontinue all our Groupon campaigns and received a reply from her on August 14th letting us know it would take up to 7 business days to be completely taken down. Today is now September 6th and it is still online. This is now the second time this has happened (the first was just pausing a deal) and the only way it's actually taken down is if I threaten to not honor any deals purchased after "x" date. This company is toxic. I wouldn't simply "not recommend, " I would run the other direction.

I'm not a user of groupon. I tried it a few times years ago but didn't have good experiences with the deals I purchased. The event tickets weren't as advertised, the metchandise was either subpar or very late in arriving, etc. And obtaining refunds were a nightmare and more than once i was not able to even get a refund but could use the purchase price towards something else with the same company.
So imagine my surprise when i found a charge for 4.99 on my credit card from groupon. I contacted them and stole to customer service online chat...WHAT A FRICKIN NIGHTMARE! He asked me to text him a screenshot of my bank statement. I don't think so. I have him all the information though... name, bank name, date, amount, and last four of my credit card. Said someone would get back to be. 3 days later i received email from him saying that he was unable to assist ne with out screenshot of my account statement or copy of it. Again thaty includes a lot of personal information which i am not comfortable sharing with someone, v especially someone i don't know and on line. So i went to ther bank. They showed me how to obtain a copy of jusy the one transaction which i then emailed back to him. He answered me stating that i had enrolled in a program called Groupon Select which was 4.99 a month for 6 months and was not eligible to be canceled during the first 6 months. Why would i sign up for a program with a company I don't buy from? I explained this to him. Again, I'll get back to you. So sorry he says, read tje contract. I asked him for a copy of this contract. I was told thaty he would consult with his supervisor. Today I get email from him saying thaty this is not a case of fraud because I was inquiring about charges for groun select and it was not able to be cancelled. No copy of my contract or proof of my signing up.
No wonder this company has such a bad complaint rate with BBB and consumer affairs! What a FRAUD company! Again this month they have charged my card the 4.99!

I went onto Groupon to book a hotel, there was only one option to book and I did the online chat to confirm that breakfast and dinner was included. I saved the chat and it shows the Groupon customer service rep say it was included so I booked it. Find out it's not included. Messaged Groupon chat again, and she confirms there is only 1 option so it's not like I didn't select the right option they are agreeing with me there was 1 option and that the 1st rep said it was included. Called to complain and nothing was done but a $50 voucher towards another Groupon. So I was scammed into getting this hotel being told breakfast and lunch was included and it wasn't. So now I have to pay an extra $200 out of pocket if i wanted to get the package that was told to me was included. This is extremely frustrating and misleading to the consumer. I use Groupon a lot and will not be using their services anymore due to this fraud.

I purchased a coupon from executive on the main. I have not received the coupon in my stuff it shows no purchase made. I have a copy of my master card statement showing it made on 8-1-18 $ 12.50 Please send a copy of coupon via e/mail or refund purchase amount. If no response I will dispute and receive refund this way. This will be my last purchase if I have to dispute sale again.

I spoke with Jithian S., a customer support representative, through your online messenger. I was looking for a refund for a service I was unable to use due to the merchants cancelations because of weather (sky diving experience). Jithian was of little help saying I was only eligible for Groupon credit in spite of my explaination that two of the same groupons had been refunded to two of the women I was jumping with over the past two days. She ended our chat. I later spoke to another representative who fulfilled my request once I provided confirmation of the cancelation. I wasn't even given that option with Jithian.