Gulf Air
Reviews and Complaints

I was travelling from Delhi on 22nd December 2023 from GF135 to Bahrain. it was a layover in Bahrain from there i have take GF542 to Abu Dhabi. I have checked in 2 baggage, once landed in Abu Dhabi I received one only.

After registering the complaint number AUHGF-59658. Later raised the complaint on feedback form and got number SR230067264. now it is 8 days and i am following up every day but no one in the position to update or even responding to your calls, they did not attend the phone after looking into calling numbers, it looks very unprofessional.

I called Bahrain so many times to call center, missing luggage counter, they are fighting on phone and hangup the phone, some telephone ethics required for the staff handling passenger's request.

Even my family travelled the same route and try to connect with everyone but no luck.

We booked a round trip for 5 people including a child from uk to kozhikode. Kid was not travelling the first half and during check in time the gulf air agent told us that she is cancelled one side ticket of the kid and kid can use ticket for return jurney from India. So that we didn’t cancelled ticket from our side for the refund. Lack of transparency caused us the money.During check in from India gulf air didn’t allowed the kid to travel.paid extra 370$ for re issuing tickets.Flight date was on 24th November 2023.

From Calicut to London, gulf air

Traveller name Miss Naiha Dhanesh.

Pnr no -NQDGRG

Co travelers

Dhanesh P mohan

Anju A Chandran

Anjana AC

Santhu D

Hello,

I am writing this information to let gulf airlines know that there is partiality going on between and other passengers going with me. they all are getting 2 pics luggage which is 46 kg in the same flight and i am getting 32 kg only 1 bag. i don't understand is the problem between the gulf airlines rules or is the booking issue from my side. On the website it is given u can take 2 pics but the try to contact the person they are writing that you have 1 pics with only 32 kg.

please give the correct information and get back to me

i have flight on 1 sep 2023

I had booked a flight in your airline for aged mother from Jeddah to Bangalore via Bahrain where she had to change flights on 16th Aug 2023 GF 184.

Flight coming from Jeddah to Bahrain delayed by two hours and no reason was provided. Because of this my mother who is travelling alone missed her connecting flight to Bangalore GF 282.

She is stuck in the airport and no one has provided us with any information.

Many of times reached customer service and they don't hav update. Tried reaching airport staff no one answering

Just wanted to check if this the service we provide international passengers.

What is the solution and compensation for the hassle and inconvenience caused.

Dear Gulf Air Team,

I hope this email finds you well. I am writing to address a pressing matter regarding my recent travel experience with Gulf Air. I must express my dissatisfaction with the handling of my case so far.

On July 28th, 2023, I was diagnosed with chickenpox, a highly contagious disease. This unfortunate circumstance coincided with my scheduled flight on July 31st, 2023. In light of my medical condition, I recognized the potential risk to both passengers and cabin crew members and decided to get in touch to consider the options. For your reference, I have attached the relevant medical documentation proving my condition.

Since August 30th, 2023, I have made multiple attempts to reach out for assistance, all of which have unfortunately resulted in disappointment. My initial attempt through the live chat feature proved ineffective, as it appeared to be more of a FAQ platform rather than a true live chat. Subsequently, my call to the customer service center yielded no solution. I was informed that in order to address my situation, I would need to pay a fare difference and advised to use the online feedback form. Acting promptly, I submitted my first complaint through the form.

Then, I received a response urging me to contact the call center, which contradicted the purpose of my initial outreach. Frustrated by the lack of progress, I submitted a second complaint detailing my medical condition once more, along with a link to Gulf Air's own Medical Guidelines (https://cmp.gulfair.com/MedicalGuideNotes), where my situation aligned with the criteria under section (e).

To my surprise, my second complaint received a response asserting that my medical case had not been approved. I promptly responded on August 1st, 2023, reiterating the alignment of my case with the guidelines provided. Despite these efforts, I have yet to receive any substantive feedback on the matter, and the days have stretched into more than 12 days without resolution.

My intentions have been clear from the outset: I sought to reschedule my trip without incurring any additional charges. This request seemed reasonable given the circumstances. However, the lack of responsiveness and failure to adhere to your own medical guidelines have left me disheartened. I absolutely couldn't take the flight and put people at risk. I hope you understand the negative impact that my boarding could have on your company's image and reputation. I didn't want to be in this situation, but it's affecting my mental state and resources now. Regrettably, my expectations for a prompt and empathetic response from my national carrier, Gulf Air, have not been met.

While I remain committed to finding an amicable resolution, the delays have compelled me to reconsider my course of action. Ideally, I had hoped for a seamless rebooking process, yet I now find myself inclined to request a refund, as my confidence in your services has diminished considerably.

I believe in the professionalism and dedication of Gulf Air's team, and I implore you to take the necessary steps to address my concerns and rectify this situation. My hope is that we can find a resolution that aligns with both your policies and my circumstances. Please understand that this is my final attempt to engage constructively before I am compelled to explore legal avenues to address my grievances.

I remain open to providing any further information or references from my previous communications. It is my sincere wish that we can swiftly resolve this matter and restore my faith in Gulf Air's commitment to its passengers.

Thank you for your attention to this matter.

Sincerely, Ola

Note: Pay attention to the attachment on the third page.

Can you please confirm this booking reservation as genuine. Usually, flights get confirmed in two minutes via the e-mail. I have been waiting for over half an hour now. I want to continue with hotel booking now, and i cannot do it until i get confirmation that the seat on the plane is reserved.

Mr. Christopher Smith

[protected]@yahoo.com

My 30 week pregnant wife, daughter and I were denied to board our flight GF79 from bahrain to cairo on the 18th of July, 2023.

We had an official medical report stamped and signed from Al Baraka infertility hospital in bahrain. However, it was completely disregarded by Gulfair staff and demanded approval from Gulfair doctor.

Filling this online form will take 72 hours for a doctor who hasn't even seen the patient to give approval while we had a medical report from a specialist who has given a report proving she's fit for travel.

They haven't even offered to help at all. I was stranding with my pregnant wife and 2 year old daughter in a foreign country and our visit visa had already ended so we were forced to overstay our limit. Gulfair didn't even offer to change the ticket dates without paying extra money.

Their absurd policy wastes people's time and money.

I have attached below my wife's medical report

Flight confirmation number TRAMEA

The local customer representative told me that the price I will pay includes a visa to Bahrain and a hotel reservation for one night as I have a transit for 24 hours in Bahrain. A week after payment the customer representative told me that the request they sent to the main office was declined. So I paid the money but didn't get the service agreed on.

Terrible airline with the worst customer service and cabin crew, we were flying from Bangkok to Dubai, departure scheduled at 4am, been sitting on the terminal for 6hrs now, we boarded the plane and the pilot turns around, announces technical issue and leaves us sitting on the plane for 6 hours, still with no certainty of the departure time or any remorse for this terrible mismanagement. We reach Bahrain 7hours later than schedule, then they give us a 10$ food voucher and make us wait another 3 hours for our connecting flight to Dubai.

I am writing to express our disappointment regarding the inadequate FALCON GOLD business class experience

Firstly, I would like to draw your attention to a distressing incident that occurred during the second leg of our connecting flight from Bahrain to Istanbul. To our dismay, one of our party members was severely bitten by bugs soon after taking their seat in the business class cabin. (Please find pictures attached.) This caused significant skin inflammation and discomfort to the individual and induced stress and concern among the remaining three members of our party. I would like to emphasize that we promptly reported this matter to the in-flight supervisor attendant, who created a report that can be cross-referred to for validation. 

Such an incident is unacceptable, particularly in the business class section where passengers expect a superior level of comfort and cleanliness. We believe it is crucial for your airline to uphold the highest standards of hygiene in Falcon Gold and ensure that such occurrences are prevented to safeguard the well-being and satisfaction of your valued passengers.

Additionally, we were disappointed to discover that the business lounge privileges were not operational during the first leg of our journey from Delhi to Bahrain. Unfortunately, we were not informed of this beforehand, which significantly impacted our choice in selecting your airline. Had we been aware of this situation, we could have considered alternative options, as other airline lounges were operational at the time. This lack of communication caused inconvenience and hindered the overall experience of our trip.

Considering the aforementioned incidents, we are genuinely disappointed and, to be honest, feel let down by the entire experience. As frequent travelers who appreciate excellent service, we had high expectations for our journey with your airline. However, these recent encounters have left us with doubts regarding our decision to choose your services for the first time.

Therefore, we kindly request that you take immediate and appropriate action to address these concerns and restore our faith in your airline. As a gesture of goodwill and to compensate for the distress caused, we humbly request either a refund for the business class tickets or an upgrade to business class for our return flight for all four members of our party. We believe that such a resolution will not only rectify the situation but also demonstrate your commitment to customer satisfaction.

Please find the relevant customer and flight details below:

PNR: FINUZF [edited]

- Flight from Delhi to Bahrain:

  - Flight Number: GF 135

  - Departure Date: 13th June 2023

  - Departure Airport: IGI Delhi

  - Arrival Airport: Bahrain Intl.

- Connecting Flight from Bahrain to Istanbul:

  - Flight Number: GF 45

  - Departure Date: 14th June 2023

  - Departure Airport: Bahrain Intl.

  - Arrival Airport: Istanbul Ataturk Intl

We genuinely hope that you will consider our complaint with utmost seriousness and urgency. We value our relationship with your airline and wish to resolve this matter amicably. We look forward to a prompt response and a satisfactory resolution.

Thank you for your attention and understanding.

Yours sincerely,

[edited]

Good Morning,

I recently flew from London Heathrow to Bahrain on the 18th of June 2023. When everyone had board the plane there was some kind of malfunction which compromised the ac. With a completely full flight you can imagine the temperature went to an unbearable height, everyone was suffering babies crying and we were not allowed to get off the plane. In a circumstance like this, the staff should have gone around passing out cold wet towels and water but instead they were all hiding in the back as everyone had been complaining.

The flight was delayed half an hour on top of this so for an hour we were all sat struggling. If the plane had taken off on time, we would have cooled down in the air as the temperature would have dropped.

I have written numerous letters to the airline about the compensation i deserve after experiencing a flight delay that was almost 24 hours late on the 23rd of September, instead of departing Bangkok at around 17.30 pm, we finally departed at around 00.30 am .on the 24th of September .we arrived Bahrain early hours of the 24th morning and was supposed to have departed Bahrain around 22.00pm only for the flight to be delayed for another 3 hours . we finally left Bahrain at around 25th morning without any explanation

I have been pursuing my compensation for almost 8 months and have not got any response from there customer service... I have also made numerous calls but have not been taken seriously ... No one from Gulf air has bothered to contact regarding my compensation

Hello Team

I would like to submit the claim forward again as I am not able to get by Baggage from Baharin to Chennai and I am leaving chennai back to UK by this flights
Sat, Feb 04 9:25 PM 12:15 AM GF 53 MAA To BAH Mr Godson Johnson T4 - INTERNATIONAL
Sun, Feb 05 2:10 AM 6:35 AM GF 5 BAH To MAN Mr Godson Johns

I have struggled for the last 7 days without the Baggage and now I have to buy the suitcase etc for my travel back so ,I would like to submit the claim for lost baggage and need compensation for the same.If I am not able to get proper service and response, I might be forced to take legal action on my return to Uk

I have tried contacting several time the Gulfair office in chennai and Bahrain for the Baggage transfer for the last 2 days and have not been helpful at all and they said they cant help me as in this situation and say baggage has not come from Bahrain and no more they can do . Please can team make arrangements for sending these 2 bagges to chennai ASAP by tonight flight from Bahrain to chennai .

BAHGF17045
BAHGF17044
Please can someone coordinate with me to arrange the transfer of these Baggage tags through to chennai as I am waiting for the same the chennai office staff are not helping me at all request to request the bags from BAH as per the Baggage department given reference numbers.

These are reference no of the baggage in Bahrain and I need some help from your end
BAHGF17045
BAHGF17044
Please can someone help me to get these sorted as I am travelling back to UK this weekend Saturday. If you think you cant help in sending the Baggage please let me know and i will submit tye lost Baggage claim as its more than 7 days and still no help

Thanks
Godson Johnson
+[protected]

I book a ticket last Tuesday for BH-IST-BH. When I confirmed it and paid it your staff Ms. Akila she made the payment twice so the credit card was debited twice. Now, they tell me that it will be refunded ASAP. However, when I called your customer service I was informed that it will be refunded in maximum 21 days. Why I have to wait this long since this is not my mistake. I need that amount in paying our government dues which there is delayed payment charge if its not settled immediately, why we need to suffer for someone else mistakes? For your reference the ticket no. is [protected] & [protected], amount is 1,272BD. WE NEED THE AMOUNT IMMEDIATELY. THIS IS NOT JUST 100BD.

Date of incident 20 jan 2023 at 3:30 am.

I faced the worst service experience till now i would never ever recommend the gulf airline to anyone,

If my laptop bag carries my documents then i don’t think so that there is any problem in it and my cabin bag i want to sent in check in but they old me pay extra this thing happen while going from Mumbai to Bahrain few days back i travel from London and there was no issue with weight or luggage everything was smooth and easy going but to come from Bahrain to India and India to Bahrain it is a mess they charge me near about 11000 rupees just for one flight that is Mumbai to Bahrain after that no charge at all

I waste my time and energy and another main problem if i miss out any one documents then i ll try to sue as well as i feel like it is an harassment and i also marked one thing they are bais too after my turn one couple was there and there both together have 4 cabin bag and 1 laptop bag and it was as well over weight but they can go

Speech less i feel like to this feedback every where on LinkedIn and Facebook and everywhere..

Staff as well not good one saying different and another one will say different i shuffle my bag for 6 times and at the end i talk with manager he was just rude he didn’t listen to the matter and just spoke you need to fulfil the rules of weight .

Ridiculous experience

LXSCOA flight GF42
Gulf kept delaying each hour with a new time. Resulting in a 20 hour delay just to board the flight.
Gulf staff refused to book us another flight as requested, even at my expense so I will not miss my meeting.

Delay was 20 hours and 1 day in Bahrain. Then one day stuck in a hotel In Bahrain. Gulf Air transfer staff refused to give us an airport hotel or book is a flight at my expense.
Gulf Air staff threatened, “would we rather be in an airplane with a technical issue and a forced landing in Iraq “

We were put in a bus and Locked in a cheap hotel with no food.
We were not allowed to eat. Not allowed to go to roof top to get air or leave the hotel. Not allowed to order food and forced to eat a chicken masala that was for chickens, not humans. The food we received was for animals, not humans.

The hotel provided and hotel staff was corrupt. The transport to the hotel was also corrupt.
I assume Gulf Air sub contracts delayed passengers to others to care for. We were treated bad.
Obviously, the contractors don’t feed the people, but charge Gulf Air extra. They also use cheap hotels to make extra money.

Gulf Air has a duty of cars to the customer. They can not pass this responsibility to a sub contractor that imprisons passengers and treats them like prisoners.
We missed a Thailand government official meeting in Bangkok. The cost was equivalent to 4,500 euro. The stress caused cannot be described.

My flight was delayed on 23rd October 2022 by 7 hours as a result of which I and my husband suffered great distress as we have serious medical conditions. So I would like to complaint. I have e-mailed before twice but no reply. We were a family of four. No hotel was provided and the food was of very poor quality. We had to spend the whole night in discomfort on the airport till the flight in the morning after 9 am.