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Gulf Air Complaints 107

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9:34 am EDT

Gulf Air baggage

Lost baggage with Gulf Air since April 24, 2019.
My wife Safura Salih traveled on Wednesday 24 April 2019 from Calicut to Dammam via Bahrain, Saudi Arabia on Gulf Air Flight No. GF261.
Booking reference KVGOSN
Baggage tag: GF234057 (lost)
Passenger Name: Safura Salih

She was carrying 3 checked-in baggage. Two were allowed with the ticket and the third one was purchased paying extra baggage charges at Calicut Airport during check-in. (receipt attached).
The trip from Bahrain to Dammam was arranged by road and customs and immigration is to be done at King Fahd Causeway to Dammam.
She had collected all three bags and handed them over to the staff while waiting for the bus that was a few hours from the arrival time.
She realized missing baggage at King Fahd Causeway customs. The driver apologized for not loading and called to ensure it is in the Bahrain airport.
At the final destination in Dammam, The Bus deport for Gulf Air we lodged complained to the attendant there. They had arranged the baggage the next day that has come to Dammam Airport 60 km away. We went to collect it at Dammam airport. Surprisingly we received only two pieces out of three! We had a missing carton that we purchased paying an extra baggage fee.
The airport sent a message to Bahrain to send the missing piece.
There was no update from Dammam airport where they said they will contact us as soon as the missing piece arrives. We kept calling and the answer was not received yet.

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7:26 am EDT

Gulf Air complaint still not dealt with since april

Gulf Air ITEM:[protected] Case complaint Your reference number is CR/MF/[protected]

Dear Customer Service Manager,

RES6619066 update: Escalate your case against Gulf Air

I am writing to complain about an issue with Flights - departure UK.

I have already raised my issue within your organisation, but I feel that my issue is still unresolved, hence my need to involve you in helping to resolve this problem.

Here is what happened: Company name:
Booking reference: Flight number: GF767
Existing complaint reference:
Departure airport: Lahore Airport, LHE
Scheduled departure time: Thu 28/02/19 20:30
Arrival airport: London Heathrow Airport, LHR
Number of passengers: 1
Other passenger names: M Butt
Address: 15 Queens Park, Aylesbury, HP21 7RS
Phone number: [protected]. This happened on February 28th, 2019
Based on the length of the delay and the scheduled flight length, I am therefore seeking the fixed compensation as specified in EC 261/2004.
I am discussed that all flights were cancelled and no body did anything I had to pay an extra cost in hotel car services and food for a week extra and Gulf Air did not provide anything I also had to return to work and was a week late and have lost over £1000 as I work as a chauffeur this is not my fault and believe I should be compensated as I lost out on something that was not my fault . I give authourity for my wife Iram Khan date of birth 27.07.74 to deal with you
Please reply back via this email address, as I would like to keep all my communications in one place.

Yours sincerely,

Muhammad Butt
10th April 2019 at 12:27
Dear Mr Butt,
> Thank you for providing us with the opportunity to assist you.
> Your reference number is CR/MF/[protected] which we kindly ask you to include in any further communication with us. We appreciate your patience while we look into your comments and respond to you at the soonest.

Gulf Air case: RES6619066
5 May2019
VIEW»

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Update by ikhan
May 30, 2019 7:28 am EDT

discussed as have had no response will never use gulf again

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4:42 am EDT
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Gulf Air lost luggage

My mother boarded from qassem to bahrain to karachi on 24 april at 5: 35 am by GF 752...after landing she was unable to find her one luggage out of the two...its been 3 days we are trying but unable to get any response...at the same time there were 2 more passangers who were unable to get their luggage...please tell us how much have you processed or any information because we are very worried about it..

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2:34 am EDT

Gulf Air from baggage, some personal things stolen.

Hi,

On 4th april, I traveled from karachi to dammam via bahrain (connecting flight),
I submitted my baggage at karachi airport while check-in, and I received that baggage from dammam airport, but when I reach at my room, and open the baggage, my some thing I can not found.
I think, but not sure, missed thing stolen by porter, while shifting baggage's from one flight to an other connecting flight.

Kindly help in this regard, to get it back.
My booking reference number is ziezuo

Thanks and regards,
Nadeem kumar
0096-[protected]
[protected]@yahoo.com

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8:29 am EST

Gulf Air return tickets

I made a round trip booking (DUBAI-Bahrain-Sharks el Sheikh and return Sharm El Sheikh-Bahrain-DUBAI) and then Gulf Air canceled return flight Sharm El Sheikh-Bahrain. And company informed me about this cancellation before 2 days from my trip. I agreed to make my return way 3-4 hours longer and make one one more step in Cairo (Sharm El Sheikh - Cairo-Bahrain-DUBAI) and sent complaint. Complaint number is [protected]! It was made 7 days ago! And till now there is no any update! How this airlines can still offer them services if they really don't care about customer?!

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10:12 am EST
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Gulf Air ticket refund

I had to cancel my ticket because of unfortunate circumstances. I have been trying to get a refund. Particulars of my ticket are:
e-ticket. [protected]
Booking Number: HPHIZC

I was first told that a refund was issued on the 31st of January, and I could expect my refund in 10 - 15 days. When the time passed and I did not see a credit posted to my credit card account, I contacted Gulf Air again. This time I was advised that my refund was processed on the 13th February, and it would take 10 - 15 days for the refund to get posted to my credit card account. To date that has not happened.
When I contact Customer Care by email, I get the standard reply that my email has been sent to the appropriate department and that someone would contact me at their earliest. No such luck.
I would like to know if Gulf Air has the particulars of my credit card so they can post the refund. I would also like to know when I could expect that to happen.
Hanzel Pereira

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3:28 pm EDT

Gulf Air twice deducted money; asking to refund the extra deduction

I booked ticket for my father Mr. Rajkumar Thangaraj on 7th Sep with the travel date on 15th October 2018 the booking ID #1093395 at Gulf air from Chennai to Jeddah and the amount of 15, 743 INR was deducted from my account at that time.
Later by evening I received the another SMS from my bank that the amount of 15, 787 INR was deducted again.
Plz help in this matter to refund the extra amount deducted rehalt international booking services agency.

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9:13 pm EDT
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Gulf Air not issuing boarding pass in transit

I was traveling from Riyadh to Hyderabad via Bahrain on 08-06-2018, at riyadh air port they issued a only one boarding pass for Riyadh to Bahrain on Flight # GF 168 and informed that i can collect the other boring pass at Bahrain for Flight # GF 274 to Hyderabad, the flight departure time was 20:20 and I was waiting at the boarding counter, the counter was opened at 20:15 and upon reaching they told me that the actual flight has cancelled & they ranged another flight and my name was not checked in that so they gave me an another flight boarding pass for next day, and there is no proper intimation before until we asked the staff, and I am worried about my baggage which was checked in at riyadh airport and supposed to be collected at Hyderabad airport.

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3:37 am EDT

Gulf Air the receiving and attendance general service / poor customer care & overcharging even if mistake is not from customer

I would like to inform you as one of the customers that I am not happy with the service rendered, on 22nd I had my flight which was supposed to be be from kenya to Bahrain via KQ & gulf air due to the heavy rain I arrived at the airport made a line and I ask one security to allow me in as I had one 1hr to boarding time 2145hrs & I was not allowed,
Once I reached the counter it was still open the lady who was at the counter checked me in printed buggage sticker and still I had 35mnts to boarding time 2225hrs to my suprised she spoke to one of her workmate Valarie and she said, she is not taking me with the luggage & she left.
When I went to customer service desk I was sent to counter NO1 the lady by the name Valentine told me she can change for me the flight now it was 25mnts remaining 2235hrs & she adviced me I will only pay service charge around $40 yet they are the ones taking me here and there.
They sent me where the calculation was to be done & they changed my flight on the second note I paid $140 I was pissed off but because I had no option I paid.
So it came yesterday 23rd my flight should be at 2200hrs I over stayed there until 2335hrs
Plane took off landed late 0715hrs in Dubai & I had 0800hrs flight gulf air the check in counter is closed but being that staff in dubai understand they made a call as I had duty by 1300hrs checked me in and I arrived in Bahrain without my bugagges all this is due to kenya airways poor customer service yet they took money no apology or anything.
Could u kindly look into my case if something can be done as I am not happy the way I was treated and yet I had to pay extra charges.
Thanks Emilly Owino

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2:44 am EDT
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Gulf Air no refund for a cancelled flight ticket number: [protected]

On 12th September 2015 I booked a flight from Abu Dhabi to Dammam on Gulf Air, via Opodo. I cancelled within an hour (which required a telephone call to Opodo) as I found a more direct alternative.

Since then I have not received the refund. Opodo (many calls all at premium rate since they dont handle customer complaints be email) says the payment went directly to Gulf Air so they are responsible for the refund. This is borne out by my credit card statement.

Gulf Air says that refunds can only be issued by the travel agent I booked through. Neither company talks to the other leaving me stuck in the middle. They have been passing the buck back and forth for more than 9 months. Neither side disputes that I am owed a refund, they just deny responsibility for paying it.

In the mean time I am out of pocket by GBP437.20.

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Update by RichardMK
Jun 23, 2016 4:53 am EDT

Dear Luciana
I did not book twice, only once - it would not have made sense to book the same flight twice. The route was very busy, your site was also quite slow, and I was booking from Abu Dhabi, so could have been an IT problem. In fact even before I called to cancel I got an email from Opodo saying that it was unable to confirm the booking. Thus even if by some glitch there had been two bookings, one was cancelled by phone and the other did not go through on your part. If that subsequently changed you never informed me. In any case, I made nearly 20 calls to your customer service line over the last 9 months. NONE of them mentioned anything about double booking, which casts some doubt over your claim.
I still insist that I am due a refund - neither Opodo nor Gulf Air have ever disputed that over numerous emails and phone calls. The issue is that each side passes the buck to the other, leaving me in the middle with nothing.

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Opodo
Opodo
ES
Jun 22, 2016 12:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dear RichardMK,

Thanks for posting your review and bringing this issue to our attention.

We would like to inform you that we have checked your case and we have found that on September 10th, you made the same booking twice and you contacted us to cancel one of them. This booking was correctly cancelled and not charged by the airline. However, the amount you are claiming corresponds to the ticket not cancelled and not used. In this case, the refund will be done as per fare rules.

One of our agents will contact you with further information.

Please accept our apologies for any inconvenience caused by this issue.

Kind regards,

Lucy

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7:25 am EDT

Gulf Air damaged goods in cargo.

Dear sir,

As i'm Liabled to inform you, that i have traveled in Bahrain airlines in the date of 01/04/2016.. while travelling i have came with my 40' inches LG LED LF570T Television . ..after arrival, I have noticed that my television has been broken.. therefore i raised an complaint in the airport and regarding air service.. But i hadn't got any response for that ...so i request you to take any actions immediately .. or else i have to take further actions .. and i'm gonna sue your company for that.

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3:27 am EDT
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Gulf Air ground staff rude and insulting at delhi airport flight gf 135 ref pjrxdg 27feb at 2130

I flew London to Delhi with one stop in Bahrain. At Heathrow had no problem as a checked on weight with the company over the phone. My ticket said 40kg, so did clarified with them that it was that it was 40kg +hand luggage, they said No I can take 50kg in suitcases +7kg in hand luggage. I was pleasantly surprised.
So on 14h Feb I took 2 suitcases and a hand luggage. At heathrow they even checked in my hand luggage so carried a little purse. No problem really.

But on my way back on 27th Feb at Delhi I got there nice and earl 5pm with same weight, I was the first customer in the que, everybody else came after. A young man on the right hand desk who was dealing with me was so rude, I couldn't believe it. They asked me to leave one suitcase full of clothes behind and I'm only allowed one suitcase.
I told them that I don't have anybody else with me I had traveled from Punjab on a bus but they showed no sympathy. I explained to then that I had carried same amount of weight on my way to India they didn't care.
A similar age girl/women joined him she was even worse she was laughing in face.
I was there from 5pm until 8.30pm I went backward and forward 5 times to check in. It was like they were asking me to pay them cash for themselves to check me in. I explained very calmly that I have a regular job and don't have lots spare money. They didn't care, they were laughing in my face. At times they were talking infront of me about me in Hindi and laughing. They thought I didn't spoke any Hindi. I didn't know what to do I was a customer, they were incharge, they had all he power over me and they used their power to the full. It was very clear that they were not going to let me through without me paying them, it was like they were working together.
After 5 times backward and forward they let me through with 35kg including my hand luggage. I was the last customer to be checked in on that flight. I had to throw away 22kg of my personal belongings because I didn't pay the check in staff to put money in their own pockets. The female was the same who was at the flight gate, who boarded the flight.

The staff at the desk laughed in my face. They humiliated me infront of every on else, They were rude, they insulted me, they disrespected me, They wanted money for their own pockets.

I could not think what to do apart from throwing my good thins away because I didn't have any money to give them. All this treatment had made me ill. Since I come back I haven't been able to do anything, I feel depressed, ashamed of my own country.

I have flown around the world with different airlines, I fly to India once a year at least some times more. I HAD NEVER EXPERIENCED ANY THING LIKE THIS TREATMENT WITH ANY OTHER AIR LINE STAFF.

I run my own business and I know how to treat a customer but I am horrified of the treatment that I received at Delhi Airport from GULF Airline STAFF. After this experience I feel I will never be recommending to anybody or flying with Gulf Airline again.
Thanks. I will await for your reply.
[protected]@gmail.com

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12:35 pm EST

Gulf Air due to delay in 1st flight my connecting flight is missed and then I am ill treated with no real compensation for their mistake

I had a Gulf Air flight at 6.20pm on 9th Jan from Mumbai to Bahrain but it got delayed more than 1 hour i.e. finally took off at around 7.50pm (Delay of 1.5hours). I had a connecting flight from Bahrain to Abu Dhabi at 8.40pm but got missed due to this delay from Gulf Air. I had to wait unnecessarily for 5 hours as I was given seat in flight at 1.30am next day (4hrs 50 mins later). As I was flying with my 2.5yrs old daughter & wife at later in evening, I asked for providing us lounge access so that my daughter can take enough rest, however the ground staff were rude enough and turned my request down. I asked to provide a upgrade to Business Class in connecting flight so that my family can take rest, however even that request was turned down even though there were seats available in Business class. As a compensation for making my 6 hours journey to almost 12 hour I was given a restricted meal at a restaurant. Even the restaurant people were rude enough and even though it was almost empty did not allow my family to sit a bit longer to take some rest. Overall a pathetic experience with Gulf Air and I guess I will never ever travel with Gulf Air in my life. I am sure that flight staff could have done better by treating me better but they even did not acknowledged their mistake by simple words "Apologies for inconvenience caused".

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11:59 am EST

Gulf Air inefficient systems

I am a Nationalised Bank manager, repatriated from Bahrain on 10th November, 2015. I booked unaccompanied baggage through gulf air, which reached Shamsha bad, Hyderabad Airport on 13th November. I was told by gulf air to collect my baggage on 16th November. I reached the airport at 10 am on 16th and got the delivery order note from gulf air within 5 minutes. After that the Indian customs took the whole day upto 6 pm but did not deliver my goods. Though I pleaded them and met all high officials including Assistant Commissioner, they did not help me. Airport being 60 kms away from my residence, I had to spend lot of money and time for travelling. my whole day was lost. After submitting the declaration former, i got the job no.174836 generated but hey are not able to generate a token or btd. Since 11 am they could not generate but they have not raised any complaint to the concerned to fix the issue. Their argument was systems or server failure. No BCP is ensured. I do not know if it's due to their high corruption, they were expecting some bribe to handover my baggage or what made them to hold back from giving my baggage is a question unanswered. Again they said they will charge me for demourage charges for late picking of my luggage. It's very unreasonable and unethical. Can I get justice ? Is there a grievance cell of Indian Customs? Padmaja

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8:23 am EDT

Gulf Air harassment while boarding the flight on 13th april 2015 from kuwait airport

To,
The Manager,
Gulf Airways,
From,
Usmanullah,
Address: Permanent Address, Village: Mahmoodabad, Post:- Chakand, Dist:- Gaya, Bihar (India)
Present Address: - Fahaheel Kuwait
------------------------,
Flight Ticket Detail: Ticket No: - [protected], Flight No -GF 0216, Traveling Date: - 13/04/2015
Contact Details:00965- [protected]

Dear Sir,
Sub: Harassment while boarding the flight on 13th APR 2015 from Kuwait AirPort.
I, Usmanullah, was travelling from Kuwait to Delhi by your air ways on 13th APR, at 18:20 hrs. I purchased few items at Duty free shop in Kuwait Airport & while boarding the flight, at the entrance of flight, your staff rudely said I cannot take my hand luggage as Cabin Baggage & he want to put the same in the Luggage. My hand luggage was within the specified limits, but your staff was adamant & inspite of my request that I had my personnel valuable belongings in it, he put my cabin luggage in cargo compartment & gave me luggage slip.
When I landed at Delhi, I did not receive my luggage, it’s surprising that your staff did not loaded & I lost my valuable items & caused me huge loss. At Delhi Airport, I have lodged complained about missing Luggage.
If Duty free items which I bought with in the legal frame cannot be taken as Cabin Luggage, why don’t you close the duty free shops? Now I request you to take strong action on your rude staff & compensate me for the heavy loss incurred to me. I am waiting for your earliest reply & compensation package.
Truly Yours,
Usmanullah

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7:14 am EST
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Gulf Air poor customer services at desk

One of the worst ground level customer desk services. I was travelling from London Heathrow T4 to Bahrain on flight no GF 2. I checked in online and went to drop my baggage at drop desk. At baggage drop desk, they took more than one hour to accept my baggage on board. They did not have any one to read expiry date written in Arabic on my traveling documents.

I have shown my disagreement to wait so long but they were very rude and had inappropriate response gesture . Anyway after more than hour, a lady came and confirmed the expiry date written on my travel documents and finally accepted my baggage; but lady at the ticket desk did not bother to regret about the inconvenience caused by them.

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10:46 am EST
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Gulf Air staff

Dear to whom it may concern,

I have been traveling with Gulf Air for almost more than 50 years, and all I saw was one of the best services, treatment, smiles and help throughout my traveling years with this airline. However, this has changed after a complete nightmare I faced with Gulf Air in my recent journey with a friend to Bangkok on the 19th of December 2013, on flight number GF150 on Business class.

The problem started when the supervisor of the flight, Abdullah, approached us and asked us to lower our voices while we were talking loudly. We apologized since my friend suffers from hearing problems and this is the reason of why he speaks loudly. The problem was solved and we went to sleep.

After we were woken up for breakfast- the breakfast was basically a piece of toast, butter and a cup of tea- with a plate of fruits that was supposed to be given to us during dinner. It was a very bad breakfast and by that time I forgot what happened on the previous night, we complained to Abdullah to why the breakfast was not at good standard, and was simply trash to what is supposed to be served on Business class. I was surprised by his reply, and with a provocative way, he replied: “If you didn't like the breakfast, don't eat it”, with him giving us his back. I replied back: “Don't talk to me in this way”, and he returned the insult by threatening me to lower my voice and threatened that the Captain asked to lower the voices or else he will call security. I told him, “Call security” since we did not commit aggression against anyone.

After plane landing, three military police officers were waiting for us while Abdullah was pointing to them, at us. The security police asked him to what he should do with us, he took us aside and took our passports and treated us with respect telling us that do not owe anyone and there will be no charges against us. After 3 minutes exactly, we were given back our passports and were wished a good and well vacation. After that, as we were walking towards the passport entry area, I saw one of flight members who was an Egyptian, not sure if he was the pilot or co-pilot, I asked him: “Did you like what happened to us?”, he then asked my to write to Gulf Air all what happened. And at the final exit, I saw Abdullah, I told him that I would not forget what he had done to us and that I will file a complaint to Gulf Air against him, to only receiving an inappropriate gesture from him as he fingered us on his way out.

After exit, we met a Thai employee, Sambong, and I think that he works for Gulf Air, he led us to the luggage area and apologized to what had happened a d gave me his number, [protected], if any problem occurs once again.

This is what happened to my friend and I, giving you the exact details with all honesty and truth.

The question is, is it acceptable to be treated with disrespect and be greeted with social security once you would leave the plane because of having high voices, apologizing for it or complaining about the food? That is the question I want you to answer.

Finally, we promise you that we will not be traveling with Gulf Air anymore as long as the airline will carry on having employees like Abdullah, that made us completely despise traveling on Gulf Air.

Sincerely

Travelers,

Mohammed Yousif Al Mansoor

Membership number: [protected]-003

Ahmed Khalil Al Jaidah

Contact information:

Mobile number: (+974)[protected]

Email: m.[protected]@live.com

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4:57 pm EST
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Gulf Air worst airline if you lose your luggage

My Family travelled to Lahore Pakistan from Canada. We took British airways to London and Gulf Air from London to Lahore. Gulf Air lost my Bags. Its been 4 months since I have filled a Lost Baggage Claim and no bodies got back to me. At every inquiry Gulf Air is saying we are looking in to it. So people if you loose your baggage with Gulf Air. That is it, they will not do anything. Useless Arabs

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3:44 am EDT
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Gulf Air denied confirmed booking / lost baggage

RE DENIED CONFIRMED FLIGHT / LOST LUGGAGE

II have the following complaint to lodge against the illegal and irresponsible behavior of Gulf air line
On 17 th of October 2013 my wife and I went to Bahrain airport at 10.30 pm to check in for our confirmed flight to Lahore Pakistan due at 12.55 AM .
My booking # ONWJDF and my wife booking # MCTQRG
We were told there that the confirmed seat was checked in by other passengers and that we have only one person seat available .I told them that my seats were confirmed and that I have only one week vacation .They told me that one of us can fly that day and the other in 3 days when the next flight is available .On my insistence due to the limited vacation time I had finally they got me a ticket to go to
Abu-dhabi on Gulf air and than Etihad Air to Lahore .There was 6 hour stay time at the Abu-dhabi airport .The staff of Gulf air at the Bahrain airport including there supervisor told me that they have arranged the lounge at the Abu-dhabi airport for me and I can stay and rest there for 6 hours and take the flight form there .
I flew to Abu-dhabi after 2 hours stay at Bahrain airport .when went to the transfer desk at Abu-dhabi airport I was surprise and shocked to find out that there was no reservation in the lounge .The lady there checked with the Gulf air people and both VIP lounges and there was no booking or message under my name .
I stayed 6 hours at the airport very tired and sleepy .Just to let you know that we came thru Etihad Air from Frankfurt the same day which is 17th .After 6 hour flight to Abu-dhabi and 2 hour stay at the
Abu-dhabi airport and than to Bahrain to catch our flight to Lahore Pakistan . Now you can imagine how much torture I went through almost awake for 2 days
I finally arrived at Lahore Pakistan 18th October 2013 2.30 pm .There my wife was desperately waiting for me to tell me that the luggage booked at the Bahrain airport was lost and she has not received any luggage .She was told that it probably will arrive 3 days later and we do have to come and pick up the luggage .
Our luggage had our regular daily medications and our daily wearing clothes .
We had to buy the medicine and clothes in Lahore Pakistan to survive next 3 days
According to my knowledge and I have traveled a lot internationally that the lost luggage is always delivered by the airline company .In July 2011 we flew to Egypt an there was a small flight form Cairo to Sherman shaikh where we lost the baggage the airline dropped the luggage to our hotel room very next day
I am very disappointed by the attitude and behavior of the Gulf air line .We have been a regular customer for the airline and we do travel a lot on the carrier but this time we are very disappointed and disgusted by these events
I would like to have a thorough investigation of the matter and to be compensated for my time loss, financial loss, pain and suffering due to the immature and unprofessional behavior of the airline I will wait for your response otherwise I will have no choice than to send a detail complaint to IATA and hire a legal counsel to take Gulf air to the court
I have been strong advocate of your airline and have always recommended Gulf air to my hospital colleagues but after this kind of attitude I will be actively discouraging every one at my hospital to use your airline

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10:26 am EST
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Gulf Air treated like criminal

Hello at Gulf air

With this mail I would like to inform you on an unpleasant and unacceptable event incident that happened to me traveling with gulf air from larnaca to Bahrain.

Saturday January 12 I have booked to travel to Bahrain with gulf air flight xxxx, arriving at Bahrain at 17.30,
stay 23 hours at the hotel Phoenicia tower (booking confirmed and paid)
and travel to Dubai Sunday 13 January with flight ek xxx.
Before booking my flight with gulf air I have talked with a responsible lady employee of gulf air in Cyprus regarding the need for visa, ad I hold a passport form Cyprus. This was done on January 7.

After checking at the Internet site and the internal systems of air gulf, I was informed by gulf air office in cyprus that I can travel to Bahrain and get a visa for 24 hours upon arrival at the airport as I have a booking at a hotel and a flight to Dubai within 24 hours.

Based on this information I have booked my flight to Bahrain from larnaca traveling there from Athens Friday January 11.

I have travelled to larnaca paid the expenses to stay Friday on Nicosia and Saturday I was at the check in desk of gulf air to drop off my lag gauge and get the flight to Bahrain.

Again the check in lady together with the manager in charge checked the issue of visa, looked at their computer systems, phoned to other responsible people and confirmed that I will get a visa for 24 hours as I have the right documentation, eu passport, hotel voucher, ticket to Dubai next day, within the 24 hours.

The check in counter accepted my luggage and gave me my boarding pass.

Arriving at Bahrain airport I was in front of an unpleasant surprise!

Police control denied to let me pass, got my passport and with their behavior humiliated me as of I were a criminal! I was waiting for more than 30 minutes treated as a low class person, unacceptable for my age, education and experience!

After begging to the policemen to guide me and tell me what I should do, an officer told me that they need another hotel voucher to be issued by gulf air at the transfer desk.

I got my passport and traveling documents, waited more than 20 minutes at the transfer desk.

Arriving in front of gulf air desk I have explained what the police officer asked me, a new hotel voucher from gulf air so I can pay and get a visa for 24 hours.

To my surprise, the responsible lady from gulf air, when she saw my passport started shouting to me and saying that she will never give me a hotel voucher and will not allow entrance to Bahrain.

When I dared saying that I was allowed by gulf air officers and managers who have checked in the computer my issue and let me get the plane from larnaca to Bahrain, this same lady in an impolite and insulting way denied to give me the hotel voucher shouting that 'here is Bahrain, I do not allow you entrance to Bahrain even if mrs gulf air manager at the airport of larnaca comes to bahrain to beg for your entry to Bahrain'

Totally unacceptable, personal humiliation!

As I had no choice, I had to cancel my business meetings in Bahrain and asked at the counter of gulf air a ticket for Dubai the earliest possible.

Another humiliation, I was asked to pay cash 46 bad as credit cards are not accepted. I gave 100 euro, the lady manager n charge refused to accept euros and asked me to go at the arrivals floor find an exchange office and come back with local currency.

Humiliated, I run to the arrivals to change money. No employee was there, I was waiting for more than 15 minutes !

I decided to return to the transfer desk, after begging gulf air lady manager she accepted the payment on euro and issued my ticket.

Asking if this new booking and new ticket to Dubai will not affect my other bookings with emirates for my return to Athens Friday 18, I was ironically assured that there would not be any problem.

I travelled with gulf air and arrived to Dubai where I stayed until Friday 18th.

Thursday 18th another bad surprise!y booking to Athens with emirates had been cancelled!

I was obliged to rebook and pay a higher price ticket to return to Athens.

On summary because of the behavior of One lady manager of gulf air at the transfer desk at the airport:

I was humiliated and treated as a criminal
I did not get the 24 hour visa although I was entitled
I had to cancel business meetings and sales opportunities resulting to significant losses
I had to pay and stay on Nicosia on Friday 11 waiting for my flight to Bahrain on Saturday 13
I lost the money for the ticket bahrain Dubai with emirates
I lost the money for my booking at thd hotel in Bahrain
I had to pay for a new ticket from Dubai to Athens

Before I take legal action against gulf air and your manager at the transfer desk at the airport of Bahrain, i am demanding and asking from the management of gulf air:

A letter of apologies and excuses
Compensation for my time lost, my money lost and my lost business opportunities

This compensation should be a fair amount for damages and losses resulted from gulf air behavior and treatment to me!

Looking forward to your compliance to my demand

Sincerely yours
Dr Phaedon Hadjisavvas

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Overview of Gulf Air complaint handling

Gulf Air reviews first appeared on Complaints Board on Aug 15, 2007. The latest review damage bag was posted on Oct 18, 2024. The latest complaint poor customer services at desk was resolved on Feb 03, 2014. Gulf Air has an average consumer rating of 1 stars from 108 reviews. Gulf Air has resolved 7 complaints.
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    P.O. Box 138, Manama, Bahrain
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  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
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Gulf Air Category
Gulf Air is ranked 95 among 221 companies in the Airlines and Air Travel category

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