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CB Fitness Centers and Gyms Gym Company cancellation / arrears / they incompetent
Gym Company

Gym Company review: cancellation / arrears / they incompetent 7

R
Author of the review
5:54 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Hi, I joined the gym company beginning last year, they took 6 months from the time they were going to open to actually open the gym. Within that time, I resigned from my job and called them to cancel, obviously I was expecting to be told on the procedure yet the guy told me "O it's okay, the gym isn't opened yet so it's not a problem" The gym company staff is very incompetent, they clearly do not know what they doing if I started getting 7 sms's a day stating that my account is in arrears! I am so annoyed with these guys! If I had been told the procedure from the word get go then all of this would not be happening. I do not know how to deal with this now as they do not respond to any of my emails, I'm always phoning them and following up. I now owe them for having phoned to cancel yet not being told the procedure, someone please help meee!

7 comments
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Bongani Percy
US
Apr 28, 2017 5:22 pm EDT

My name is Bongani and iam a student, i joined the gym company this year at february, they told me that I could gym for free from march and start to pay from april.and i cancel anytime i want but they didn't told that i would have pay some money for cancellation. i have paid them their for money for april but I didn't gym.Please help me i don't known what do now I want stop.

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CherishM
ZA
May 31, 2017 6:46 am EDT

Hi there, please drop me an email on mmcherishkekana@gmail.com if you would like to sign a petition. A lot of people are complaining about the same thing but does not want to take action against them

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Thandi Teejay Jiyana
US
Jun 15, 2017 3:23 am EDT
Replying to comment of CherishM

i have the same problem with that and now their phone is always not working it rings but no one picks it up i don't know what to do because i have not even gone once to the gym and i have the same story as Bonging

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Mimi October_
US
Jul 06, 2017 3:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

With regards to the Consumer Act, what they did was wrong. As a company/salesman you are supposed to make sure the customer understands what he/she is signing up for. Not spring up nasty surprises after they have signed the contact. I am also in the same predicament as Bongani, I have never been to the gym, not even once, and still I am expected to pay? That's insanity

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Tido BlaqueKid Masani
US
Sep 26, 2017 7:46 pm EDT

Is there not a way where we could get free legal assistance ?

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Sbu Chigs
US
Oct 21, 2017 4:45 am EDT

I am also in the same predicament regarding cancellation and debit orders coming out of my account months after cancellation has been effected. I have searched for advice and I suggest we contact the consumer goods complaints commission with our cases. Let us all gather the appropriate evidence and contact them as this is the only way I think it can be resolved. The National Consumer Protection Act covers issues like these ones. Let us take a stand against this fraud of a company and fight for ourselves and thousands of people in the same situation.

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Gracekabulu
ZA
Nov 02, 2017 7:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Sbu Chigs

Hi @Tido, i strongly agree, they keep sending me smses stating my account is overdue whereas I paid for cancellation fee.

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    More phone numbers
  3. Gym Company emails
  4. Gym Company address
    Bracken City, Hennie Alberts Street, Brackenhurst, Alberton, 1448, South Africa
  5. Gym Company social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024