Gym Company’s earns a 1.0-star rating from 244 reviews, showing that the majority of fitness enthusiasts are dissatisfied with workout facilities and services.
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Complain Bara gym company
It has been 2 years since I have been a member at gym company @Bara.
I am writing this letter to share that it is day 4 today and there is no hot water in this gym. I feel like black people are very oppressed in such a way that even the Management is taking us for granted.I mean money is debited every month yet the management has a nerve to say showers are temporary out of order from Saturday to this day. I showed twice with cold water in this freezing weather.
Bara gym is not professional at all. Most of the gym machines are not working and it has been for a while now. When you ask management they will tell you it will be fixed but yet they take their time to attend us.
TTHIS IS NOT FAIR YOU G9 TO A GYM COMPANY I A SUBURB AREA YOU GET A TOTALY DIFFERENT TREATMENT.
Recommendation: We don't know where to complain or where to seek help. Gym is a lifestyle and is good for health
Can we get a proper treatment at the gym!
A Fantastic Fitness Experience at Gym Company
I recently tried the Zumba class at Gym Company and it was an absolute blast! The upbeat Latin-inspired music and energetic dance moves made the workout both fun and effective. The instructor was fantastic, creating a welcoming atmosphere for everyone. The facilities were clean and well-maintained, adding to the overall positive experience. I highly recommend trying out the Zumba class at Gym Company for a great workout and a good time!
Month-to-month my foot
You've saved yourself the stress by coming here first before going to JACARANDA MALL GYM COMPANY in Pretoria Once you join, you're not leaving! You'll give your 3months notice to Nompumelelo, be debited for 3months then BOOM just when you thought you've migrated, your account gets taxed. You will call Nompumelelo and she will be surprised you cancelled because they insist on doing it in person so they don't have email confirmation. In the mean time you are calling endlessly while she promises to get back to you after confirming with admin... which she doesn't. Then after a good fight, you'll be offered spar credit instead of your money back, you'll be told a refund involves a lengthy process and could take months. ITS CHEAP BUT NOT WORTH IT. I was using the same gym in Marshaltown JHB some 8years ago, same stress leaving.. also their showers are below lukewarm and they have no WIFI.
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Pros
- Wide range of equipment
- Expert fitness trainers
- Customized workout plans
- State-of-the-art facilities
- Nutrition & wellness support
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Cons
- Limited geographic reach
- Intense market competition
- Premium pricing strategy
- Equipment can be outdated
Gym Company Complaints 241
Unfair blacklist
I joined the gym and was paying my monthly fees well until the point where I wasn't able to go to the gym, so I canceled my contract and I owed them 3 months fees of my contract.. After 2 months they send me a message that my account has been reopened again and I'm owing more money. I tried showing them that they didn't notice me of the outcome and I never signed for that but they concluded by themselves. Gym company in Pretoria bloed mall
Claimed loss: 500
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Gym month to month
trust you are well, I am disappointed and dissatisfied with the service I received from gym company. I do not go to gym on a daily basis and I had initially joined month to month due to the fact that I had explained to the agent that I dont come to gym weekly however it has came to my attention that the month to month clause does not include paying as you...
Read full review of Gym CompanyNotice of Cancellation
In October 2023, I decided to cancel my membership as well as my partners membership which are conjoined. According to the contract I signed, you need to give 3 months notice before termination. I emailed gym company, they emailed the documentation, I filled it in and all was good. End of December 2023, I contacted them to find out if it has been cancelled, to my surprise it was never cancelled and I was told to wait until the 8th or 15th of Jan to speak to the admin staff. I then waited, contacted them and they asked for the documents once again. I submitted it, this time, face to face at the Jacaranda branch. Today (24 Jan 2024) I contacted them and it’s still not cancelled.
Claimed loss: Money!
Desired outcome: To have it cancelled.
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Is Gym Company Legit?
Gym Company earns a trustworthiness rating of 88%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Gym Company. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Gym Company has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Gymcompany.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Gymcompany.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Gym Company's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 3 complaints being resolved.
- Gymcompany.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The gymcompany.co.za may offer a niche product or service that is only of interest to a smaller audience.
Gym
Mamokgadi Gloria Koneshe, ID No: 6510230615082On the 24th November I rejoined Gym Company. I opted for the white Tag, which would cost me R199.00 a month. I paid R100 for the tag. On the 30th December 2023 two (2) amounts were deducted, R200 and R199 respectively. When I tried to find out at the gym on the 3rd January, systems were down due to power outrage...
Read full review of Gym CompanyDouble debited for november
Good day I see that on the 27/12/2023 two payments went off
Payment ref gymcompanygymf1642852n0231127 r199 at 20h50 then three minutes later at 20h53 another payment went off gymcompanygymf1642852nn231127 for r199 please advise as to why two payments where taken for november and refund one payment if done in error as I haven't received any notification that I am missing a payment as debited on the same day each month
Thanks
Miss yvette gebhardt
Cell [protected]
Claimed loss: R199
Desired outcome: refund or explanation as too why two payments for november 2023
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Trading hours
I am not happy with the trading hours for December at Bara gym company, I have sent several mails but no response. How can u open the gym at 8 and close at 5? Some of us we doing 9 to 6 shifts. That simply means we are forced to stop going to gym while we are paying on a monthly basis. I need feedback. Below are my details.
Name:Given Thomo
Cell:[protected]
Emsil: [protected]@gmail.com
Claimed loss: None
Desired outcome: Response ASAP
Confidential Information Hidden: This section contains confidential information visible to verified Gym Company representatives only. If you are affiliated with Gym Company, please claim your business to access these details.
Gym Access Tag
I paid for my white gym access tag in August for Maponya mall gym and still nothing, I am told that you will receive the tag next week, every week same response, sometimes the ladies at reception are giving us attitude for asking. I was told that it will be on first come first serve basis, that is unfair I can't pay for my tag in August and then the person joining in November get the tag before me. One more thing please fix the ladies bathrooms taps and make sure that they changing rooms are cleaned frequently. Hygiene is very important, there shouldn't be a difference between the Winchester gym and Maponya gym when it comes to cleanliness.
Double accounts for 1 membership
I have a problem with my nephew's gym company membership at Maponya branch. They have created 2 accounts for 1 member, I got debited twice in 1 month, and I called and went to the branch with all my bank statements to show the activities, this includes R100 that was debited for the tag which I had already paid cash. I always get sms's emails and my nephew is always asked to go to the office so that he can gain access to the gym. My problem has not been resolved can I close the membership, and get my R100 back, you can take the advance because of "serving notice" when I am not at fault. I will start a new membership for my nephew, I am the payer. Honestly, this is absurd when it is really not my fault yet I must "serve notice". I can provide all the statements to show the debits. My nephew's ID is [protected]
Desired outcome: Cancellation of the gym membership so that I start afresh. I also want my R100 back. Please let me know once all this is fixed on [protected] or [protected]@gmail.com
Misleading information to enter a contract
Gym Company Maponya agents are dishonest.
I signed a 36 month contract after being misinformed that it was a 24 month contract.
I contacted the branch manager to have the issue resolved and she hasn't been helpful so I reached out to the regional manager who promised he would get back to me with a solution and to date I've not received any response and he is now not taking my calls.
They are not acknowledging that the contracts are signed electronically on a digital device so we don't get to see the actual contract that is being signed, and after signing we are not given a copy of the contract.
The regional and branch Manger aren't doing anything to help me and I do not know who contact to have this issue resolved.
Desired outcome: I would like my contract to be amended
Unauthorised debit orders
Dear Reader,
I am writing to formally lodge a complaint against The Gym Company in connection with a series of unauthorized debit orders that were deducted from my bank account on June 25th. Despite my persistent efforts to resolve this matter directly with the company for the past 40 days, I have encountered a lack of responsiveness, competence, and accountability.
I would like to provide a detailed account of the circumstances surrounding this issue:
On June 25th, unauthorized debit orders were deducted from my bank account, totaling R399. It is imperative to note that I do not have an account with The Gym Company, nor did I authorize these transactions.
I immediately contacted the customer support department of The Gym Company on the 26th of June to seek clarification and a resolution to the matter. I have since engaged in a consistent and diligent effort to communicate with the company through a total of 36 personal emails.
Despite my efforts, the unauthorized debits have not been refunded, and the matter remains unresolved. While I did receive a phone call from The Gym Company's Regional Manager, Mr. Malcolm, on August 1st, this communication did not lead to any meaningful resolution or corrective action.
In response to my initial inquiry, I was assured that the Head of Accounts would contact me by phone within the subsequent week. However, no such communication has been established, and my attempts to seek an explanation have been met with repeated delays, vague responses, and unfulfilled promises.
The unauthorized debits were executed in multiple installments, a practice that raises suspicions of deceptive behavior and suggests a lack of transparency and ethical conduct on the part of The Gym Company.
The lack of communication and action on the part of The Gym Company has resulted in considerable financial inconvenience and distress on my end. This situation has infringed upon my rights as a consumer and reflects poorly on the integrity of the company.
Desired outcome: To have a full refund and compensation for the money I had to borrow to get through the following 2 months
Management team
Your management team at this gym addressed a matter with me insinuating that we where having a class with a gym mate. Stating that
We were paying him R180 per session when we just asked if we could join him as he was focusing on abs that day too.
I asked Lure Quinn who came to address the issue with us, as she knows very well that we gym without an instructor as our instructor left.
She advised that Simba sent a video where we five where working out together. I stated there are so many group sessions why are we being targeted alone. Is there any evidence of the money exchange and they can see how often we gym on our own.
I told her written apology must come her manager as he advised we had a class where is
The proof of this statement, or is it a racial attack against us all. As there are many groups growing together.
You manager is extremely rude
Desired outcome: Written apology
I cancelled my contract on the 5/01/2023 but to my surprise I still owe 23
When I join the gym in December, the guy was advertising at Protea glen mall stating that we should join cause at the end of January they are having a branch in our mall, he even show us the place at the mall. So in January when I go to the gym to find out about that they said there is no such so I immediately terminate the contract because Maponya is out my way far away from my place. So they let me sign the cancellation form on the above mentioned date stating that it will take 3 months. when I phoned after 3 months I find out that my letter was not sent to admin to cancell. Which the money has accumulated to R1120 which is I am not going to pay because it's their fault when I go to the branch Regiloe who signed the letter don't even know me untill I produce the copy.. Please help.
Membership downgrade
I would like to downgrade my membership to the cheapest one. I was not made aware that there's a membership cheaper than my current. I'm currently paying R299 and I want to move to R199
I have been on arrears for the past 4months as I cannot afford my current premium. I don't have the required downgrade amount nor cancelation amount. [protected]. I spoke to Rapson at admin and he just gave me attitude and told me I signed a 36months fixed contract. There's nothing he can do
Desired outcome: Downgrade to a premium I can afford. With no downgrade fee
Gym membership came to an end but money still being debited.
I do believe that the consumer protection act has been violated by the GYM COMPANY.
I have to elaborate on how many enquiries I have made thus far regarding the status of my gym membership which came to an end 28 February 2023. Legally when someone’s gym contract comes to an end, the consumer must be notified between 40 and 80 days before the contract ends. It is the service providers’ obligation to inform the consumer personally to give them the option of continuing the contract and explain the new terms and conditions should they wish to continue. The GYM COMPANY has failed to do so, instead I have been debited month after month.
The contract can’t automatically roll over at the end of that ‘initial” period. The gym company must notify myself between 40 and 80 days before expiry and explain my options. What I need to do to cancel or what the new terms will be if I don’t. I did not get that notification from your gym and the debit order remained active, I demand proof that you sent this notification. If you can’t provide it, or the notification didn’t spell out when and how I had to cancel, the GYM COMPANY is obliged to refund monies taken after the contract expiry date.
If the GYM COMPANY refuses everyone should lodge a complaint with the Consumer Goods and Services Ombudsman.
Unauthorized debit orders, while cancelation proof forwarded to the company.
DO NOT JOIN THIS GYM COMPANY EAST RAND, THEY WILL SWINDLE AND HARASS YOU.
I have cancelled the monthly subscription's taken for me and my daughter. This * Gym company has not stopped deducting. They are harassing me with messages of blacklisting me due to an overdue account, even though I have shown them the proof of the cancellation forms and photos taken on the day we went to cancel. I had even waited for the 3 months notice period since it was a month-to-month contract. They will not respond when the proof is sent, but they blue-ticked me. So unprofessional.
I have also noted from recent previous Google reviews that I'm not the only one they are swindling; it is a pattern for them. They can never be trusted.
Desired outcome: TO STOP THE INJUSTICE AND BE FAIR IN THEIR DEALINGS
Same thing is happening to me at randburg square after seeing all the reviews i had realised that there is a higher possibility that this is the company's culture it is not only the incompetence of the staff but this is how there were instructed to do.
Recruiting agents
Recruiting agents the are in a pressure of getting more costumers they end up making costumers to feel like they are being push to sign the Contract or it a force to sign the Contract i don't know cz a person wouldn't give you a change to speak or say something back,they will say take you card off cz you're being registered at that moment,am being blacklisted now cz i didn't get enough chance to say something or to talk back
Read full review of Gym CompanyUnauthorized membership
I have been getting messages from the Gym Company that my membership is overdue. Last time I check didn't even complete the process of of registering for the gym because I told the workers that I don't have my phone with me at that moment as the process required that I need to give out an OTP sent to my numbers. They told me that it is fine they can complete the process once I've gotten home and got my phone then they they will send the OTP so that they can complete the process. I still haven't gotten the OTP till this day, but the same company is able to send me a message that the my company membership is overdue. How did they complete a process that required an OTP whilst Me the person who was supposed to give you the OTP didn't even get it. I told them I am a student but still they insisted, infact I'd like to say they forced the process to take place.
Desired outcome: Stop the contract immediately because I'm a student, I'm struggling to get money for my tuition as it is already.
Hygiene issue
To whom it may concern: Me and my wife joined Gym company Roodepoort on the 3rd of Feb 2023 and we just loved being spending time as a couple at the Gym. We got also my daughter and her friend to join a week ago. On the 15th of Feb 2023 my wife complained at reception that all the ladies were totally naked without any towels inside the Sauna. the lady at...
Read full review of Gym CompanyLiars deceit lack of intelligence and we can go on
They take a month to send you change in debit order forms. In the meantime, your accounts falls into arrears. Then you complete a change in debit order form just for them to deceive you in taking the debit order on the same day that caused the RDS in the first place. Been struggling with Alberton branch since we joined, once you have a member you're treated like dirt. Rishen keeps quiet Thandi and Puleng are taking me on circles and we're not resolving anything
Desired outcome: I hate them my contract ends now end of Feb and they causing more bank charges with their lies
lack of Customer service
I'm a member of the gym, I pay my money to feed the workers, as I'm also fed by my customers where I work...
Not a single day had I acted moody and rude to a customer...if I'm not okay I make sure I do not act moody for a customer and I always remember I'm at work.. today morning mark the 10th of December 2022 I went to jozi gym company..the attitude I got from a receptionist, she was rude, moody and can't even talk to members. No name - all I know she had pink nails and spiral hair - speaking zulu and broken English,no name tag no smile.. all
Desired outcome: Teach your staff manners and rules, almost all the stuff there is rude.. I'm not a happy member at all
About Gym Company
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Overview of Gym Company complaint handling
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Gym Company Contacts
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Gym Company emailshr@gymcompany.co.za100%Confidence score: 100%Supportinfo@gymcompany.co.za100%Confidence score: 100%clinton@gymcompany.co.za99%Confidence score: 99%lucky@gymcompany.co.za98%Confidence score: 98%craig@gymcompany.co.za94%Confidence score: 94%daniel@gymcompany.co.za93%Confidence score: 93%gm.randburg@gymcompany.co.za93%Confidence score: 93%martin@gymcompany.co.za92%Confidence score: 92%fitness.bloedstr@gymcompany.co.za91%Confidence score: 91%wellington@gymcompany.co.za89%Confidence score: 89%rishen@gymcompany.co.za88%Confidence score: 88%
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Gym Company addressBracken City, Hennie Alberts Street, Brackenhurst, Alberton, 1448, South Africa
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Gym Company social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 02, 2024
Most discussed complaints
termination of membershipRecent comments about Gym Company company
Unauthorized debit orders, while cancelation proof forwarded to the company.Our Commitment
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