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1.3

Overall reputation rating based on reviews and complaints

H-E-B has an overall reputation rating of 1.3/5 based on 8 reviews and 503 complaints, indicating that the majority of shoppers are dissatisfied with purchases.

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H-E-B Complaints Page 26 of 26

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M
8:38 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

H-E-B found a 3 inches odd object inside

I was almost done with dinner... A nice chicken parmegiana and I pour a big jar of the country fare brand of heb, tomato, garlic & onion tomato sauce, a 3 inches odd thing came out of the bottle and I immediately gag... I gave some time and pick up the stuff with a tablespoon, washed it. Oh my! It looks as it was the back of a mouse, fully cooked.
I have the picture, I even have the picture still in my digital camera.
It took me 3 month to eat anything with tomato sauce again and now, i'm doing my own tomato sauce at home.

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Update by MiriamTX
May 16, 2009 11:58 pm UTC

Man, you must be one frustrade guy...just for the way you type around here i can be sure of one thing. You are the kind of person that i feel sorry for. It is no secret that people who take anger on anything about others, or never being loved, never had a real friend and probally rejected by their own family. So, it is ok, i will forgive your insults. I honestly feel sorry for you Jason.
There is nothing that means in your life, so your own way to put your anger out, is insulting anyone and everyone that you don't even know.
I will ignore you from now own. You can call me whaterver you want. I will keep you in my prayers.

Update by MiriamTX
May 16, 2009 11:33 pm UTC

You are just one of those weirdos...do you know how to read well? check the picture before you type...this crap happened a year ago. If this was a case to show up on six o'clock news, I would have done it long time ago.

Update by MiriamTX
May 16, 2009 11:18 pm UTC

Jason...try to read everything i wrote before you have doubts about my integrity...i do not sue them, i don't even want the compensation for my lost dinner.

Update by MiriamTX
May 16, 2009 10:31 pm UTC

sorry Billy :)

Update by MiriamTX
May 16, 2009 10:16 pm UTC

Did you keep a piece for your own unbiased analysis?

No Billy, i do not...i was shaking ...i could not think well, and i regret not doing things differently...just because they do not respect my wish as they promised me before i gave the bottle in their hands, i ask if they were going to remove the same bottles out until the results come back, because i was worried about the people that were going to buy it. It could be something serious...even if the other bottles do not have the weird thing...it could be something that was contaminated. But, people just don't care about others when money is involved.

Update by MiriamTX
May 16, 2009 8:59 pm UTC

I called the HEB and they ask me to bring the bottle and the weird stuff to them...so i did it, they want me to grab anything i want to recover the money i waste in my dinner, i said no, just because i don't want them to think i put this object over there to get stuff from them. They told me they would bring to a lab and have it tested. The only request i made was to be notified of what was that thing and to remove the tomato sauce from the counter until the results come (i was afraid someone could get sick). After 3 weeks (with the product still selling over their counter) i contacted them and the manager said it was just some mold...no papers, no nothing.
I will tell you, that was not mold, i do not took picture of the other side, but you could see what appear to be tinny bones out...
I'm still mad at HEB for the way they handle my case.

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juanita lujano
Montreal, CA
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Sep 13, 2013 8:58 am UTC

I punched two holes in can . When I went to use the rest and removed the lid there was a big white thing at the bottom. I still have the can in the fridge.

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SuperVepr
Moncks Corner, US
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Jun 19, 2009 10:38 am UTC

Man, that ain't good.

DarkHottie
DarkHottie
Columbus, US
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May 25, 2009 10:16 pm UTC

I'm really confused. I scratched someone's car? What are you talking about? You think I am CPNexus?

And who is this Cynthia person? I don't remember seeing you on any subjects that I took the time to post on.

Well, I'm not that CPNexus guy and I feel bad for him that you guys aren't just making stuff up. It's easy to accuse, isn't it? Anyway, I really don't have time to go making numerous accounts. I was just very entertained on this board and I thought I might be helpful to someone at some point.

Please don't harass me. I don't know you and I am new here.

DarkHottie
DarkHottie
Columbus, US
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May 18, 2009 6:25 am UTC

Forgot to vote. Dur.

DarkHottie
DarkHottie
Columbus, US
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May 18, 2009 6:25 am UTC

Aawww. You're awesome Miriam. Well, I totally appreciate the post, even though I don't have that brand where I live. Best wishes to you for dealing with that. I know how traumatizing it can be to find something (and no, I'm not posting my experiences). Mmk.

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Billydude15
Scarborough, CA
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May 16, 2009 10:35 pm UTC

forgiven :D
anyways after reading JimmyLee1964 comment on a topic where a woman needs help because a man is abusing his son he is not that bad

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Billydude15
Scarborough, CA
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May 16, 2009 10:21 pm UTC

I did not ask that question, JimmyLee1964 did. You are right people dont care about others if money is involved. They would even kill for money. All I said was it could be a prize, and MMMMM pasta sauce.

That comment was for you Jimmy boy.(the one from Miriam)

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Richard
Scarborough, CA
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May 16, 2009 10:05 pm UTC

Hey Billy I was going to be Homer Simpson and say that.

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JimmyLee1964
Clearfield, US
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May 16, 2009 9:55 pm UTC

Did you keep a piece for your own unbiased analysis?

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Billydude15
Scarborough, CA
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May 16, 2009 9:37 pm UTC

mmmmmmm pasta sauce.

Perhaps there is a prize in every bottle. You know like cracker jacks. Only the "prize" you got you can do without.

ComplaintsBoard
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4:01 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.
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I have lived in elgin for about 5 years now, I have been dealing with heb pharmacy since I moved here back in 2005, and I always have to deal with the fact that the heb pharmacy are always losing my son's medication/ prescriptions that we turn in!!! I always try to give them the benefit of the doubt, but I can't do that anymore... I am sick and tired of...

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About H-E-B

H-E-B is a Texas-based grocery chain offering a wide range of products including fresh produce, meat, pantry staples, and household goods. They provide in-store shopping, online ordering, curbside pickup, and home delivery services. H-E-B also features bakery, deli, and pharmacy services.
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