Harbor Freight Tools
Reviews and Complaints

I ordered two items via the web from Harbor Freight Tools, and the company proceeded to send only one of the items and charged me for both of them. They noted the item not sent was not allowed to be shipped, but I was still charged for the product. The other problem is that the other product was not as described on the web page, and it is so cheaply made that I can't even see the markings on the part so I can use the correct one. The tool I did receive is called a Carbon Steel SAE Tap/Die tool #62831. I will never order anything on the web from this company again. Oh yes, they are going to charge me a 20 percent restocking fee if I return the tool because I opened the package to find out it was a piece of crap. Finally, I just can't return the tool because I have to ask permission to return the tool I did receive. And, Finally, The product I never received but was charged, it is #92581.

I think it's ridiculous that Harbor Freight offers all these "FREE ITEMS" then in the fine print tell you one free item per transaction...then they allow people to hold up the line DOING MULTIPLE LOW DOLLAR TRANSACTIONS TO GET ALL OF THEIR FREE ITEMS! I want to buy my stuff and get on my way- a 6 foot wide tarp or little flash light is cute but tell them to get to the end of the line for their next transaction. Last Sunday I stood in line almost 25 minutes because 3 of the 4 people in front of me did four or five transactions each to get their free stuff. Maybe they should dedicate one register to those people that are only there for the freebies

I have a manager at Harbor Freight Tools in Kokomo Indiana. The manager's name is James Craig. He is abusing his power to me and others. He was yelling at the cashier beside me who's trying to help me login and the manager James yelled at her for trying to help me saying that he would train me. He also makes me feel like an [censor] in front of customers because he has to help me. He also announced over the walkie talkies that he hates people because he had to help me. This is very poor management. I feel intimidated when I work with him. He also tried making fun of my name and calling me princess. This is unacceptable.

We know to begin with that the products at HF are inferior, that is why they are cheap! We know that going in so, I have no issue with that. I don't know what they pay their employees but it must be commensurate with their product quality. This is reflected in all of their policies pertaining to customers.
After spending that 15 minutes in like to buy a $13 item,... there were only two people in front of me, I drove home to find out that the item was rusted inside and did not work. I get in my car and drove back to HF and was told I had to stand in line again, so that they could update their inventory. Needless to say, I did not do that, after getting the replacement item I simply gave them the receipt and said "have me arrested" and left (for the last time, ever).
There is no excuse for treating customer like employees "do it or else". A returns line lets the public know that if your product is defective, HF takes some of the responsibility and at least feels bad that you had to make two trips to return their mistake.
I will make it an alternative purpose in my life to discourage patronage at Harbor Freight!

Went to your store on forest ave in Staten Island to purchase the 2 camera set of surveillance cameras under the box they were marked $75 when I brought the slip to the cashier I was told it was 200 I showed him were I got it he said I see it says 75 let me call the manager the manager stated oh maybe someone moved the box I'm a frequent shopper in your store and seen this item in the same spot last week for the price of $75 but didn't make the purchase so I went back today I feel it should be the responsibility of your staff to make sure everything is properly mark and that I should received it for the price that it stated on your self

It is incomprehensible how your store in Dillon, SC can be out of a product like a generator for over a week when hurricane Irma is headed this way. Especially when you have the worlds largest distribution center less than a half a mile away. What's even worse is the completely dismissive, uncaring and condescending attitude of the store employees. I manage an industrial manufacturing plant less than 10 miles away. I've spent almost $2000 there in the last month alone. I can tell you, without a doubt, I've spent my last dollar with Harbor Freight

Bought a 1hp pump tank combo with extended warranty from the location in Dent Ohio for my homes water well. Tank goes bad and has my pump motor short cycling but still pumping some water. I talked to the store and I'm told without the pump she cannot exchange or return money. I disconnect the shallow well pump from my home and take it back to store. When I arrive with receipt pump and box, I'm told by the (female) manager that I'll have to call a number to redeem warranty through them...I call and they say we no longer continue production of that pump and they will send a credit by mail for the full price I paid. AND that there is no reason to return pump do to a new policy! (for consumer safety).I told the (female) manager at the Dent location that now I'm stuck waiting for 7 days for a store credit without ANY water at my home when I never had to remove it, do to THEIR policy. [protected] (talked to Liz) is the number they gave me which was of NO help. Liz told me they couldn't send check because I have a p.o. box? So I called back and spoke with a different rep and the p.o.box Isn't an issue!They informed me that an in store return totally relied on the store manager...manager told me "nothing she can do about it". So my home has no water for 7 days because I was told to bring pump back for return, just to have customer service tell me it's not needed. Sure I'm not the only one...

Jefferson city Missouri store employees drug addicted people who sleep with there mangers and allow there drug addicted friend to come into the store and steal products bye pretending to scan them at the register some one might want to look into this becuase it is a disgrace to the store who is supposed to be family orriented and have a good customer base

This person Cheyenne which she prefers herself as manager there at your North Knoxville store off-Broadway was probably one of the rudest person I have ever talk to, for a customer that spends thousands of dollars yearly I have never once been made look like a fool in front of customers before all over my coupon which was up to date and was good after complaining that she refuses to take my coupon then orders me to leave the store and that I was no longer welcome. I will be more than happy to take my business esle where like Northern Tools just down the road. It may help if you have REAL managers that knows HOW to be a Manager, your north Broadway store would run better and more friendly. At this point I will never come back to your store just because of your manager you guys have hired...WHAT a [censor]!

I wanted to buy a end cabinet there was none in stock, so they gave me a rain check . The rain check was good for two weeks, and they said they should have them in by then. The two weeks was almost up so i stopped in to see if it had come in yet. They checked their inventory and none had come in.They said it should be on the next truck, and it would be another two to three weeks before the next shipment would be in, and they wrote me another rain check. So I waited the three weeks and stopped in with my rain check in hand
I asked if they had come in on this shipment, the store manger checked and said there was one on the truck and it would be unloaded Monday night, so it would be available Tuesday morning, but it would be between me and another customer who also had been waiting for one to arrive. I told the store manger i worked 7:30am to 5:30pm and wouldn't be able to be there. I am a inside track member and have given harbor freight alot of business, sometimes shopping there two times a week always leaving with tools in my hand. My name is Tom Erb and I will never shop there again. They should have of gotten ahold of their warehouse and ordered another. BAD CUSTOMER SERVICE.

The propane torch is about a year old. Stored indoors, used 4 times. The hose where it attaches to the handle blew off during use of the torch, enveloping me in a cloud of propane. The cloud did not ignite.

The customer service people are a joke. All I want is to inform them of a defective and dangerous product. They seem to robo form a non caring reply.

Hello my name is Kimberly Alonzo and I use to work there. I quit because I am dealing with some health issues and working at Store 30 is not possible to work there. I was sending this email for a couple of diff reason, 1 i need to know if i was paid for the last hours and 2, you guys may need to talk to your store manager there Kayla Engstrom, After i was not longer working there she talking about me to a person out side that store and was telling them that i was crazy and that i started a bunch of #### at work, witch i never did, and i never came to work, which i always come to work in less i was haven health issues, and she gave some of my personal info to this person that i did not want this person to have and I know as a Store manager you can not give out info about employers that have worked there and that all that info is confidential and they are not to give that info out, which she has done, She is running her month about me and my personal life to people and i don't think that is professional as a store manager. I have got a lawyer and i will fill charges on her and Harbor Freight tools if this issues does not get taken cares of. No Store Manager should talk about people that no longer works there. I think that whole of needs to be drug test there. because there are workers that are doing drugs and doing that at work. The Store Managers need to learn how to treat there employers, even when they have medical issues they should be working with them. I will call Eric and make a complaint with him to because what Kayla is doing is not right and i want the issues taken care of right a way. If you have any questions please feel free to email back. Thank you have a nice day

Harbor freight advertises fedex shipment in 24 hours. That claim the way it's stated is untrue; and they know it. It implies that your shipment will arrive in 24 hours, which would be fantastic if it's true, but it's not. It leaves the facility in 24 hours. This is december of 2015, the second time missouri had major rain and flooded. Our basement flooded because of all the water. We have a carpeted basement. There are no stores that have wet/dry vacs locally, because everyone is flooding. I saw their website and believed their advertising... I ordered this thing on monday, today is wednesday. Obviously it's still not here. I called them. My shipment won't be here until saturday. Also, but not lastly, their answering center is off shore. The gentleman was reluctant to tell me where, until I pressured him. California is where they tell people they are. They are actually in the philippines. Not only is their website deceptive, they sell their product in the us, but take their money out of the us. When I can avoid it, I don't buy products made out of the us. Bad me for not checking. I will not be purchasing from harbor freight again.

I had rude treatment in a store. I called Harbor Freight's main office to tell them about it. The lady said someone would get back with me. No one called so I called them back about two weeks later. I was assure someone would call me back. No one called back. Evidentally they don't care if their employees treat customers rude. I am Italian and look Spanish. Is that the reason. Any minority complaints?

I ordered a utility from harbor freight online. The email with the original transaction was lost so I contacted harbor freight customer service from a copy of the receipt. I gave them my invoice number and other identifying information so they could verify my order. I contacted them both by email and phone and each time they told me they would put in a request for a copy of the receipt. Every time they also say to wait up to 48 hours. It has been almost 3 weeks and I still have not been able to get a copy of my receipt. They do not seem to care about their customers in any way. As long as they pay, that is all they care about. People choose harbor freight for the prices but without customer service, all the cheap prices in the world won't matter. People will start looking for a way to get both or choose to pay a bit more for better service.

On Oct 24th I purchased a'Chicago Electric Power tools' Vibratory Tumbler at the Bakersfield, Ca store. Driving back to Az (5+1/2 hr drive) I plug it in and NOTHING. I plugged it into 3 different hot outlets and Nothing. It won't run.

I unpluged it and was putting it back into the box when the plug brushed my arm and gave me an electric shot. What the hell crap are they selling?/

I now have to drive to Las Vegas (1+1/2 hr drive) to return it and get my money back.

Just more made in CHINA JUNK !

I went to my local store in Utica to return a $20 tool belt that I received as a gift. The cashier asked for a receipt I did not have one and asked for store credit. The cashier called for the manager JIM maybe he can help. Before the cashier could explain anything he said" No, those people don't work here anymore" and walked away. I was going to use the credit towards an $240 3/4" earthquake impact gun but now Harbor Freight will not get anymore of my business. I will tell others to shop elsewhere as well. VERY RUDE-VERY UNHAPPY!

Their ads are misleading, rarely have any larger items in stock and when I went by one of the Birmingham (Centerpoint) AL stores on Friday at 3:30pm, for a sale item (a tool bench) I was told that the manager had the only key to the trailers out back (wear the item was stored and was in stock) and to come back Saturday. I returned ( a 25 mile one way trip) and was told the item is not in stock, sorry, but they did have the key to the storage trailer. I was told that the other store had 4-5 of the items so I drove over to the Home wood store (another 15+ miles) paid for the 2 work benches and pulled around back to have the items loaded. After 15 minutes of confused searching by the employee I was told to wait. I waited another 10 minutes, he returned and said they are out of stock! Now I had to wait in line again for a refund, which neither cashier could figure out how to do correctly for another 15 minutes!
This place is a joke and fraudulent in the advertising and has the least knowledgeable and professional employees I've ever seen in over 50 years of shopping as a builder! The minimal savings they tout are not worth the inferior service and wasted time!