Harbor Freight Tools
Reviews and Complaints

I was informed I could do in store pickup with icon toolbox. I talked with two harbor freight employees yesterday both said I would be contacted yesterday to do instore pickup . Talked with the local manager Ryan in the queensbury location also with no return phone call I spent over 10, 000 with your company in the last 3 weeks I would like some help today with this issue

I just want to express my opinion to the Harbor Freight Brass. I have been a loyal customer to your stores for years and part of that was due to the 20% discount coupons and the little freebies you offered. Now that you have discontinued those, I will shop at other tool stores. Also I notice your prices for Chinese tools (which I have no problem buying, not for their quality but for the price) have gone up quite a bit. If your prices compare to Home Depot, Lowes, and tractor Supply, I will shop there instead for better quality. Please don't price yourselves out of my business. Please DO NOT blame the coupon issue on the Wuhan Flu like one of your employees tried to pawn off on me, We all know that is BS. Thank you for letting me vent my disappointment with your store.

This morning I pulled a picture and price of 209.99 for a cement mixer. I sent a driver 2hours to Dubois Pa store and was told the price is now 229.0. so I come inside and look it up on the computer and find that it is changed. I spoke with the manager and was told sorry and that his rep explained it to my driver.
A customer that will pay a driver to go 2hours to pick up a product and to be told this. shame on Harbor freight. I did in the past buy a lot of tools from Harbor Freight and a Harbor freight at that time the closest is 2 hours. Well with this kind of service you will not see one cent from me or anyone that I talk to. It is a shame that you can't honor your prices all day at least. 20.00 dollars is not the biggest problem the fact that I sent someone 2hours is. Think the next time your employees brush off someone as that 20 dollars cost you a whole lot more, at least hundreds in not thousands in the future .

I just thought I should mention that I was in a Harbor Fright Store and it really STUNK of something like manufacturing, or machinist's oil. I guess they use it to produce cheaper tools (I think their cheaper, at least)? That can't be healthy to breathe or get on your hands. I can't believe it's even legal.

Come on Harbor Freight! Show that you give a damn for more than just the bottom line!

I purchased this 3-in-1 Jump starter item # 640003 6/16/2020. For I purchased this 3-in-1 Jump starter item # 640003 6/16/2020. For what ever reason the jump Starter has lost its work light the battery condition indicators and its ability to jump start. I have one of your older jump starters I have had for years and it works very well. I am very disappointed in this Cen Tech as it has given me very little service for the few times it has been used. I have purchased many many tools etc: from Harbor Freight and have had good results with each purchase but this tool is a great disappointment. Purchased at store# 00140 Reg: 03 Tran: 406795. If there is anything you can do to help correct this I would be greatly appreciate.

Thank you,

Lawrence Kuhns reason the jump Starter has lost its work light the battery condition indicators and its ability to jump start. i have one of your older jump starters I have had for years and it works very well. I am very disappointed in this Cen Tech as it has given me very little service for the few times it has been used. I have purchased many many tools etc: from Harbor Freight and have had good results with each purchase but this tool is a great disappointment. Purchased at store# 00140 Reg: 03 Tran: 406795. If there is anything you can do to help correct this I would be greatly appreciate.

Thank you,

Lawrence Kuhns

I ordered a 9 drawer tool box when the truck showed up they shipped me a 1 drawer tool box. I rejected the tool box I have been waiting for a refund of 288.99 now I have received a bill from the trucking company...
Now the trucking company wants 352.06 from me... I still have not received my refund of 288.99.
The order name is Dale L Nelson Quality Enterprises.
The address is 4867 Rhododendron Loop Florence Oregon.
Order # [protected] my account was billed [protected] $288.99

I'm a long time, Harbor Freight, inside track customer. I bought a 9"Angle Grinder #69085. It was on a clearance, so I bought it. The first time I used it, the grinder slowly ground to a halt. This is a heavy-duty grinder and it didn't last 15 minutes. Now, I'm stuck between a rock and a hard place. The local Harbor Freight store could not find the sale, which was in August of 2020. I was told from the 1-800 number that the"brushes"that might have allowed me to repair the grainder were NOT available any more. The folks in Camirillo refused to help, telling me that a district manager would get in touch with me in 2-5 business days.

After 30 years as a Harbor Freight customer, I'm ready to demand that Harbor Freight helps me get this angle grinder running. I don't need the money or the any free stuff... just a way to get this 9" grinder running. If this is what Harbor Freight is willing to do to sidestep their responsibility to take care of me... then I will go quietly, but will never darken your doorstep again.

Order Date: 2020-06-21 16:12:31
Order Number: 109870536
Billed to: Cal Bouton

Since June 21st, 2020 I have not received my last item (see order listed below) which is a 6 in. Ultra-Fine Foam Polishing Pad - White. I paid this order using a Harbor Freight gift card I received for Father's day. All other (4) items in that order has been received. I have sent numerous emails to Harbor Freight customer service asking for refund and or credit/gift card. I've gotten the same automated response saying a gift card would be sent but have not received anything. It's been more than 60 days with no results. I'm about to accelerate this complaint to the BBB. One thing I learned from this is that I will never again order anything online shopping at Harbor Freight Tools.

6 In. Coarse Foam Polishing Pad - Blue [ Fulfilled ]. Item #:56549
6 In. Medium Foam Polishing Pad - Green [ Fulfilled ]. Item #:56547
6 In. Ultra-Fine Foam Polishing Pad - White [ Unable To Fulfill ]. Item #:56664
6 In. Fine Foam Polishing Pad - Yellow [ Fulfilled ]. Item #:56665
6 In. 7.5 Amp Dual Action Random Orbit Polisher [ Fulfilled ]. Item #:56367

Impatient and fed up,

Cal Bouton

Bad customer service and worse shipping experience ever. Placed an online order. Over a week didn't receive any shipping notification on order, emailed customer service. Take 2 days for a respond. They claimed my order were on backorder. I request to cancel the order then. 2 days later received another email saying they can't cancel order because it was shipped prior and gave me a tracking # which supposed to arrive in 1 week. Week past and nothing showed up. Trace the tracking with Fedex and they showed the order was pasted onto USPS to deliver. Trace the tracking with USPS and its been 5 days now USPS still claim they have never receive the package from Fedex. Contacted Harbor Freight customer service and still no respond.

As has been typical at this location. Staff appears to be without knowledge of products and pricing. And differs from one employee to another. This visit I had four different employees involved, one on floor at product, my checker who was rude when I pointed out problem with math at pricing, who had no idea what 20% of $80 was, who insisted the computer was the final word, to a mgt person who tried to fix the issue, and computer changed it back then a separate mgt person said she could fix it. But insisted computer was actually right, when total was over $14 off. And got quite rude. I finally left without my purchases and found I could buy them on line from other vender for less. If in fact attitude is everything. This store has nothing to offer.

I purchase 5 and 1 jumper charger. I had to return it several times. Mr Marshall was very rude. Threaten me .When I was upset about the transaction return policy. I called ahead of time. Mention I dont have my receipt. But with my phone number and name address. They found it online. Whuch they told me to come in.So I can return or exchange. When I spoke to Marshall. He didnt believe what I was saying.i called ahead of time. He embarrass me threaten not too exchange or return. The employee found my account while I was trying to convince Mr Marshall to look on the computer. Like what I did over the phone. He didn't want to very rude. When I told him this was unacceptable. He threaten to kick me out of store. I've been coming to harbor freights since you open
Spend alot of money. I will not come back. I'd Mr Marshals is still there. He needs to be train better. And understand who and how to talk to customers. [protected] is my number. I own a Construction renovation company.look online I've purchase alot of items Marc Aviles. 14 Hickory terrace Middletown n.y 10940. I will take my bussiness else where.

Called regarding 4 in 1 portable power pack as manual states initial charge takes about 48 hours but once plugged in, green light (fully charged) came on after about an hour. No one answered the phone so after 18 minutes of waiting called another number and now I am on hold again at this number but it is the same redundant recording.
So if the green light is now now, should I discount the ac power cord or let it remain on for 48 hours even though the green light is on? I can be e-mailed a response at:
[protected]@yahoo.com or call me [protected]. I do not answer unknown numbers but if you ID yourself as Harbor Freight I will pick up the call.