Hardee's Restaurants
Reviews and Complaints

Hi All,
I would like to escalate the worst experience and worst customer & complaints service I have ever had.

My order number is EGY-[protected]
My number is [protected]

First: I have called your customer service to place my order and provided my full address accurately in Teleperformance City walk site to them also I provided my discount code for Lucky that call took place at 3.30 PM

Second: I have received a call by branch manager at 4.30 PM confirming my location and it is out of zone and my order won't be delivered.

Third: I called the call center and transferd me to customer service with no single resolution and I was called by Call center complaints management named "Mohamed" who literally told me your order is cancelled cause your phone was unreasonable! How come and the branch manager who called me ! I Complained that they wasted my time and made me lose my lucky voucher he simply told you to get back to lucky application to get my voucher back cause I ordered from them ! How come he can't see even or listen to me while I SAID clearly I ordered from your CALL CENTER .. he placed me on hold to check the order that he has no idea what he was saying to me about it and got back to me saying sorry we won't get your food to you and that is it !

That doesn't make any sense after waiting 1 hour and spending 30 mins on calls I have no food simply cause of being the agent in training and not aware where to deliver and where not to deliver

Fourth : My call was transferred to another manager who is named "Emad" who simply told me I have 2 options first if I want my food I can go to the branch and get it or to select any in Zone area to pick my food from !

That is ridiculous and I have never seen worse customer service and management than that one .. Now it is 5.20 PM and I am waiting for call back from "Emad" as I need my food and I won't go anywhere or wait to place orders from any other place .. That is a waste of time and it seems no one in Hardee's neither appreciates time value or respect it.

BR,
Dina Elrewany

On Aug25 i placed an online order with Hardee's [protected] N. Cedar Bluff Rd. Knoxville, TN. 37923. I went to pick up my order. The staff said they didnt have an online order. I showed my receipt. I was told they had no way of checking. It didnt print out so they didnt have an order. I was told to contact online service. I havent found any contact info for online service. I placed a compaint via email on the 25th of August. My order number #[protected]. I havent hard any response from my email. The location i placed the online order has not contacted me. They charged my card for the order they said they didn't get. I use to like Hardee's. This has been my 1st issue and so far the way no one has reached out to me to resolve the issue. I'm done, I would like my refund.
Thanks for nothing,
Michael Smith
---------- Forwarded message ---------
From: Hardee's Online Ordering
Date: Wed, Aug 25, 2021, 12:44 PM
Subject: Hardee's Online Order Received
To: Michael Smith

Logo

HARDEE'S 1505993
150 N Cedar Bluff Road, Knoxville, TN 37923

[protected]

Order # [protected]
(Note: You do not need this number to pickup)

Customer Name: Michael Smith
Customer Email: [protected]@gmail.com
Customer Contact Number: [protected]
Payment Method: Credit Card Mastercard x-6473. Amount: $8.50

ORDER FOR DRIVE-THRU
Join the drive thru lane and when you get to the speaker let us know that you are picking up your online order. We'll start preparing your order for you to pick up at the drive thru window.

1 x Super Star® with Cheese Combo
1 x Medium
1 x CUSTOMIZE
1 x Super Star
(1 x $4.40) = $4.40
1 x CHOOSE A SIDE
1 x Natural-Cut French Fries
(1 x $1.39) = $1.39
1 x CHOOSE A DRINK
1 x Fountain Drink
(1 x $1.99) = $1.99
1 x Coca-Cola®
SUBTOTAL $7.78
TAX $0.72

TOTAL
$8.50

The tenders were too cold and hard to eat. Unfresh. Like cooked a day before. The curly fries barely contained fries and were crisps which were harder to eat. Sauce was not of that quality even. Hardees really really disappointed this time. I always love hardees but this time it really diappointed us. The standard of some branches is becoming down please help.

Came thru drive thru thursday august 19th at 7:30am all I wanted was a large hash round and large coke. and I was given and attitude and cussed out by an employee I believe his name was Toby Simpson. Very unsatisfied with the service from him

I love hardees low carb monster burgers with well done/crispy curley fries! I also enjoy going inside to get my food. I am a firm believer, if u pay for a service, u deserve to recieve what u pay for! Lately the service's at hardees suck's! I am tired of going thru the drive thru and getting home and not having what I ordered! At least going inside u can talk to someone there! I hate soft fries and I ask for very well done/crispy fries. Everytime I get soft [censored] fries thru drive thru! Also, low carb burger has hardly lettuce and nothing I asked to be put on it! I have inquired why we can't go inside! Was told byt multiple store's, they lack employees! I have actually been in line at drive thru and noticed cars in front of me pulling off. When I got there, I was told on speaker they were closed! If hardee's can't provide the service, stop taking our money and close down! So sad!

Why is it that no matter what Hardees I go to if order a regular Hot Ham & cheese sandwich the bun seems to be a day old bun. They are always dry & tasteless. If you don't want to sell regular Hot Ham & cheese sandwiches don't. But if you are going to sell them at least have a fresh bun.

A female friend of mine ordered at Hardees in Rapid City South Dakota on East North Street today July 25th.I had to spend 2 full hours and the manager Donna made me come back to.the store 5 DIFFERENT Times!She kept coming up with reasons not to replace my order.At first she said she needed a receipt so I left and came back with a receipt.Then.she said I was rude so she wasnt going to replace my order.So I sat in drive thru 10 minutes and she was threatening to call the cops because I wouldn't move.Then she has her workers hand me a bag and it's the same exact messed up order.So I leave and have to drive all the way back up there again.So I come up there again and shes looking for excuses to be spiteful.So she says not all the food is in there.I told her the messed up part of the order is in there.Then she lies and tells me they paid with credit card and argues with me about needing the card.So I leave and find out they paid with cash.I spent 2 house and made 5 trips to Hardees just to get 4 sausage egg cheese buscuits.She needs to be fired

My chicken sandwich and my french fries were cold and terrible food.

The car in front of me today waited at the drive thru speaker for 5 minutes before they took his order. I pulled up to the speaker. I was asked to wait. I waited 10 minutes. Two cars behind me left the restaurant and without being able to place my order I left. 15 minutes in drive thru with only one car in front of me and never was served. Went to Chick fil a next, was behind 11 cars (and several more I couldn't see around the building ) and had my food in hand in 9 minutes. How does Hardee's stay open with service or lack of like that

I am a 68 year old disabled veteran from Midway, Tn and today had taken my wife out for a sightseeing trip up in Hillsboro, Ky.. On the way back we stopped at a Hardees in Tazewell, TN and went in to order... My wife wanted the chicken strip All Star meal and I wanted the 2 ham & chess All Star meal. They informed my wife they were out of tenders so she ordered the Chicken sandwich meal... I also informed the order clerk that I had Military to see if I qualified for a discount.. When we received our order at our table we were also then given the receipt... No military discount was given (the receipt said discount 0.00). Then I went to check my meal and it was a regular ham & cheese sandwich and not the 2 Ham & cheese All Star Meal.. Wife took the meal straight back up to the counter and the clerk got the manager to straighten out the order... I was originally charged $6.59 for the meal which should have been $5.00 for an All Star Meal.. When my wife questioned the manager about the difference the manager told her "it was just a few cents difference in price and issued no refund".. As the wife was waiting on the repalcement another customer asked about the All Star meals and was told they no longer serve them but the were listed on the display board... Very unprofessial and manager should have done the right thing and offered the refund and done the militery discount... Then my wife had to stand and wait 10 -15 minutes to get the replacement order of the 2 Ham & Cheese... We did not have to wait but 2 or 3 minutes to get the first meals delivered to the table... I believe they were mad & frustrated and purposely delayed getting the food... Very dissapointed with Hardee's and would like this to be taken care of... If not for my 2 bad knees from in the military, I would have went back up to the counter myself... This type of thing should not be happening... Very disatisfied with this Hardees... Please make this right...

stopped at hopkinsville, ky hardees after about 5 mins at the drive up speaker, a person said we are closed. this was 3pm 0n friday may 7th I said you need to put a sign up to let people know, as I drove around past the pick up window she open window and said we don't have to put up no f------ sign

Loc.: Hardee's of Rapid City, SD Fifth 1503443
Order No."238519
Walking in and a sign in the window said: Order 1 Western Bacon Cheeseburger and a second for 1 dollar more, (Note: Nothing on the advertisement indicated that one had to order a Combo Meal to get the discount).
So I ordered 1 Western Bacon Cheeseburger with a small side of Fries with a glass of water.
The bill came and I was charged for the Combo Meal at $9.09. When I complained that I was discharged and the combo meal was not on the advertisement. I was told I got the meal the cheapest way possible. Take it.
After pointed out the price of a single burger with fries they still refused to change the price. In disgust, I grabbed my meal from the cashier and proceeded to find a place to sit. One way I was told by someone that"If I ever came back to his restaurant I would be refused service because I grabbed the bag from the cashiers hands.
If this is company pricing policy for window advertisements and am not refunded the difference between a burger with small fries, you have lost a customer from the 1970s to date. I have eating meals at Carl's Junior for many years in CA and never was I ever treated this way. I hope this will be resolved to my Satisfaction. Thank you.

I made order # [protected] over the phone at Hardee's Battrawe st, Cairo, Egypt on Dec 4th at 7:15 pm (Egypt time).
I have received the order after 1 hour in a very bad condition, the bag sealed was broken and food were not warm.
I called customer Service at (19066), they promised that the branch manager will call me in few minutes to solve the issue, but nobody called me. After 15 minutes, I called CS again and they promised that I will receive a call in few minutes. Unfortunately no one called me back until this moment (about 4 hours).
This is a very bad experience I got from Hardees.
Thank you in advance to Establish a preventative action to avoid such bad behaviour and unprofessional attitude in future.
Best Regards,
Tarek Salah
Mobile # [protected]

Good Morning Sir

I visited Hardees Egypt MAnshet El Bakry Helioplies, I ordered chicken salad take away and when I go and I did not open the box as it was sealed with a sticker on the side and I saw that it is not fresh from the transparent cover so I moved immediately to the store to return it.
but the waiter told me that he will not return it back as I opened it and said that there should be cheese on the top and he is sure that I opened the box and took the cheese before returning it back to the shop which was not the truth. I told him how could I open the box though the sealed sticker on the box is not broken. he replied that he is sure that he added cheese and he will not return the salad pretending that I am a liar.
I shouted at him and said that he is a liar but what really annoyed me is that he threw the salad box towards my face which is not acceptable attitude from such a multinational chain staff.
I asked for the store manger he said that he is there and when I shouted at him with a loud voice the manager came back and refunded my money back.
Actually I was really very disappointed for the very rude treatment I had a very bad experience that I will never come back to ur shops
Several negative points:
1- No change to pay in cash and get back my change so I had to pay in credit card as the waiter told me that she has no change 2 EGP and seems to keep them.
2- unacceptable treatment.
3- staff has to take training courses on customer service skills and body language

You can check the store cameras