Hazelton's
Reviews and Complaints

We were sent an expensive gift basket through this company from our cousins in England. It was purchased no Dec 19/20. On Jan 4/21 I followed up to find out where the basket was as we had never received it.

After trying to call multiple times I tried their online chat. Ammar replied saying the basket had shipped and provided a Canpar tracking number saying we should have it that day.

By late afternoon I tracked the package to it had been delivered to a weed shop with an address that was never provided to Hazelton's. Numerous attempts to contact Canpar and the Hazelton's have gone unanswered. I have filed complaints with Consumer Protection re both companies and will follow up with other means.

After reading up and other places I realize Loren Drotos is a con artist. Don't buy from Hazelton Baskets. Report them on FB and anywhere else possible.

Our cousins in England purchased a gift basket from this company on December 19/20. After no received the product we followed up from our end here in Canada as to where the basket was. I received an email from Amman from Hazeltons who advised the basket had been shipped yesterday and was out for delivery today.

Our cousin provided all the correct address information.

When I tracked the package later in the afternoon Canpar had delivered the package to a completely different address even though they were given the correct address.

I have tried reaching out to this company, to Canpar and to the recipient of our basket to NO avail.

I ordered a gift basket for my in laws and have not been able to contact them. It was a wine and cheese basket and was to be delivered December 23rd. I never received a tracking number and I have no idea what courier they use. I have tried calling and emailing them. The last email was undelivered because the email address had too many emails in it already. What can I do? Can I get my money back or do I have to wait and see if they ever deliver it. I should of read the reviews, I never would of ordered from them.

I placed an order on Dec 1st for a wine basket to be delivered to my-in-laws in
Florida to be delivered on Dec 23rd. On Dec 22nd, I received an email from
Hazeltons stating my order was shipped via FedEx.
When I checked with FedEx on Dec 23rd(my requested delivery date), I was informed by FedEx that they had not received anything yet from Hazeltons.
I have been calling an emailing Hazeltons since Dec 23rd. I have not heard from then since the original email from them on Dec 22nd stating my order shipped.
I have left voicemail messages in every department, sent 4 live chat messages and 5 emails, again to every department and have not received any response.
My order # with Hazeltons is HU551805
My FedEx tracking # is [protected]

I was the recipient of a gift basket for Christmas that arrived Dec 30. I did not want to let my mother know, who ordered for my family, that we did not get the basket ordered (totally different) and did not get a majority of the extra items ordered. I realize this was a gift and I'm writing a negative review but the product and service was so appalling something needed to be said. I am not letting my mother know this was a mess as it was initially infuriating for her to know that it was not going to make the promised Dec 23 delivery date. This basket was ordered Dec 4th. The customer service rep then blamed it on Canpar. No Integrity whatsoever.

The wine and cheese plate gift basket was ordered. No cheese, No glass cutting board, One missing bottle of wine, multiple items substituted. No excuse for this horrendous job. A disgrace. Idiots!

My wife ordered 3 wine and fruit gift baskets on 12/8/20 for delivery by 12/23/20. Nothing was delivered. On 12/24/20 we checked the web site for order and delivery status. PRODUCT WAS NEVER SHIPPED. My credit card was charged on 12/9/2020. On 12/25/20 I sent an email cancelling all orders. ON 12/30/20 we received an email that an order was shipped. THATS 5 DAYS AFTER CANCELLATION AND 22 DAYS AFTER ORDER. THE CUSTOMER SERVICE IS A JOKE.. No 24/7 day on line support ( as represented). No phone service. Told to leave a message and would get a return call. That never happened.
Now regarding the product that was delivered. Paid for a wine and fruit basket. Received a bottle of wine and some lemons ..LEMONS...
BUYER BEWARE. I WOULD SUGGEST THAT ANY PERSON WANTING TO SEND ANY GIFT BASKET FOR ANY PURPOSE NOT USE THIS COMPANY. YOU DO SO AT YOUR OWN RISK.

Paid extra for next day Fruit basket with up charge with wine. Basket on arrival 12/19 was completely rotten and slimy with no wine added to order as paid! Emailed them and called 12 times, no response since 12/19/20 All calls go to voicemail- left 6 messages. Emailed Hazeltons pictures of rotten basket, wet and slimy! The have not replied to any calls, emails or voice messages!

I ordered 5 baskets and paid extra for shipping for one basket going to California - my choice was UPS 3 day - they shipped it FedEx Ground and it took 10 days to get there. I reached out to Customer Service and their email response was awful - rude and no care for the customer.

UPS 3 Day Select Delivery Delivery by end of day. Ordering deadline: 2 pm today. Typical (Not Guaranteed) delivery time (3 Business Days) $41.15

Trying to get any answers from them is next to impossible. I have three orders (placed December 18/19) and they still have not arrived. 13 days - two of them are in the Toronto area - they are quick to take our money however not so quick to respond or provide details re delivery. I have never experienced this type of service efforts. Why is this company not being held responsible for their commitments.

On the evening of December 30th I placed an order for a gift basket (H3172403).
When as I checked out, the image and description of the basket flickered and changed to something different.
I was not provided with the opportunity to cancel the purchase — it just went through a split second after the system changed my order.
I immediately called customer service, but was unable to speak to anyone. It's just a stock answering machine message prompting you to leave a message 'due to high volume of calls'.
I then tried online chat. Twice I waited for 45 minutes only to be disconnected.
I then left 2 voicemails and sent an email.
I tried calling 7 times again this morning (same stock answering machine message) online chat, and another email.
When I check online the order shows as 'received' but has not been filled. The charge has also been 'approved' but not 'posted' so I'm not able to file a dispute with the CC company just yet.
Seems this company is a scam. Google reviews are good, but when you dig further (trust pilot, yelp, a CBC article) you see that they have a terrible reputation.
Just want to cancel an order that I didn't make!
If I catch it soon... no need to refund the $130. Just CANCEL!

I ordered a basket to be delivered on December 22nd, 2020. As of today no delivery no status update on thier website. I have called and all you get is recording saying leave messages. I have left 5 messages and emailed and no response from anyone on my order. This was a gift for our boss and to be taken like this from a company is appalling. I am filing complaints, writing reviews for people to stay away from this SCAM. I have disputed the $90.00 charge on my credit card with my bank and I will be receiving my credit back.

In order to help others in future, just registering that this scam has been going on for a while. I ordered a Christmas gift basket for my mother-in-law on November 27, 2017, order 52716 for $133.32. As I could see there was no activity for a while, except quickly taking payment, I started to follow-up and could reach no-one in real-time, nobody called back or responded at all. Finally I gave up but I want others to know. Never do business with this company!

I've placed an order on Dec 18th, paid for it (also paid more for the delivery) and so far, no feed back was given me.

I left several messages and sent emails. I had no reply so far.

#HU566896

I ordered a gift basket from this company on December 19, 2020 and paid for the expedited shipping. My American Express card was billed and paid on December 19, 2020 also. On December 27, 2020 I look on the website of the company and noted that nothing had been done on the order. Contacting the company has been of no use as you only receive voice mail. I have written twice and received no response. n Order number is HU567678. Hazelton's never delivered the package or responded to requests for assistance.

Horrible! Do not order anything from this company. For my parents' 40th anniversary, on 12-3-20 I ordered a basket where I chose rose veuve clicquot (much more expensive than the orange veuve clicquot) along with 3 cheeses/3 chocolates for 12-23-20 delivery. I ordered specific not spicy cheeses. When I did not receive any verification of delivery being in process I attempted to reach out to Hazelton's on 5 different occasions. Leaving voice mails and following up with emails. No response. My parents did not receive their basket until late in the day on 12-27-20.
They did not receive the rose veuve clicquot instead they received the orange--LESS expensive- version of veueve clicquot. They also only received 2 chocolate items and then to top it off the basket included pepper jack cheese, a spicy cheese that my parents will never eat. No one will answer the phone or return emails.
I feel just awful sending such crap to my parents for a price that is embarrassing. I would love to know what type of recourse I have against this scam of a company.

I ordered a gift basket on 16 December and paid $200 for it to be delivered to Port Colborne Canada. It has been more than teh 3 working days estimated for delivery. I have had not response to my calls and emails and not delivery. Order number H3164355.

I never read all the terrible reviews posted all over the internet about this company and it's services before placing my order. I have placed the order on the 16th of December when it said that the delivery is 2 business days, sometimes a bit longer based on the situations. I understand the Covid situation and the holidays, so I assumed this would still be able to be delivered by Christmas. The phone line asked me to leave my number for a call back due to a heavy call volume on the 21st(I never received a call back till date). I emailed the customer service on the 21st, 22nd, 23rd and they responded on the 25th. Maybe because I kept sending emails, they created a shipment number and sent it to fedex. They never sent the actual package to fedex for delivery but the email response from this person named SAM says it is with fedex and they are blaming them for the delivery delays. Delivery delays are understandable if the package is actually with fedex. It has been 10 days since placing the order and till date they did not even sent the shipment to the courier service. My order is not even a complex make to order. It's a wine bottle, how complicated of an order that must be to take more than 10 days for manufacturing.

I ordered a gift basket due to be delivered on 18-Dec.
We did not receive the basket and have had ZERO response to emails/ voicemails/ phone calls/ twitter/ facebook.

I received my custom gift basket #HU551857 (payed $357) on Dec 10 and I had many issues with it:
- It doesn't contain more than half of the items I ordered
- It didn't came in the wooden barrel I ordered
- The packaging was awful and many items were broken, smashed or melted (see pictures attached)

I've already sent them 3 emails, talked to an agent of their chat service as well as another agent over the phone. They told me that the issue would be investigated and I would receive an answer in 24-48 hours. That was 10 days ago.

I would like to receive the gift basket I actually ordered and ideally properly packaged so nothing is broken, smashed or melted.

Wow just wow I phone customer service for help but the gentleman on the phone named Sean is absolutely terrible said he wouldn't help me if I didn't give him my credit card for 100 voucher which I have been saying no to and just trying to track a package that was supposed to be there yesterday for someone's bday. What kind of company is this ! I understand the busy times and with all the frustration everyone is going through but this is absolutely terrible!