Hellotend’s earns a 1.0-star rating from 3 reviews, showing that the majority of dental patients are dissatisfied with dental care.
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Misleading Marketing and Lack of Transparency: My Experience with Hellotend Dental Company
I recently received an email from Hellotend, a dental company, and decided to give them a call to inquire about their services. However, I was disappointed to find out that the email was misleading and the costs they quoted me were not accurate. They told me that my costs would be $350, which is more than what a Park Avenue dentist charges. I had to pressure them to give me a clear answer about the cost of an exam, which they were hesitant to do. It was frustrating to deal with them as they just wanted me to make an appointment without giving me clear information about the costs.
Moreover, they do not accept my insurance, which is another downside. I am not even sure how they got my email in the first place. It seems like they are just trying to get as many customers as possible without providing accurate information. I suspect that the glowing reviews they have on Yelp are fake, as my experience with them was not satisfactory.
Despite these issues, Hellotend does have some positive aspects. They claim that 80% of their out-of-network checkups are fully covered, just like in-network checkups. They also have a Tend Guarantee, which promises a full refund if the customer is not satisfied with their experience within six months. They have several convenient locations in New York City, including Wall Street, Chelsea, Williamsburg, and Flatiron.
Overall, my experience with Hellotend was not great. While they have some positive aspects, their lack of transparency and misleading information made me hesitant to trust them. I would recommend doing thorough research before choosing a dental company and not solely relying on their marketing tactics.
Hellotend Complaints 2
Bad experience
Bad experience. I chose this place 'cause I'm scared of dentists and needed work done. They say "no judgement ever" but that's a lie. I had tooth pain and called to make an appointment. They said 8:10am and I got there at 7:30am. Waited in the lobby 'til the receptionist came at 7:40am. She told me to leave and come back at 8am. I did what she said and came back at 8am. She told me to go outside and come back at 8:10am. I told her I was told 8am and my appointment was in 10 minutes. She checked and said my insurance wasn't accepted and I had to pay $200 to see the dentist. But the person on the phone said my insurance was covered. I showed her my new dental plan with the same insurance and asked to reschedule. She said they never heard of the dentist I wanted to see. They need to fix their policies. They'd charge me a cancellation fee if I arrived at 8:10am. When a white lady came in, they treated her better. People of color have the same complaints on Yelp. They need to be less discriminatory.
Went to NoHo Dental Inc
Went to NoHo Dental Inc. on 12/21 and gave them my Delta Dental cover, they said I was covered. They took my credit card for the booking but said they wouldn't charge me without asking. I also gave them my social security and my partner's. But then they said they didn't have our insurance, even though I gave them the details a bunch of times. Then they took $350 out of my bank account on 02/13 without asking. I didn't say they could take money out of my account, especially since my Delta Dental plan covered it. I tried to get a refund but their customer service is terrible. They won't let me talk to a manager and they keep saying they'll get back to me but they never do. After a week, I called Delta Dental and they said they paid Tend on 02/17 for $221. Tend took $350 without asking and they're also saying my partner owes $1300 when he doesn't. Luckily his bank stopped them from taking the money. I just want my money back so I can pay my bills and eat. Tend caused me a lot of stress.
Is Hellotend Legit?
Hellotend earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Hellotend.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Hellotend and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Hellotend. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About Hellotend
One of the standout features of Hellotend is its user-friendly interface. The platform is easy to navigate, and patients can quickly find the services they need. The booking process is straightforward, and patients can choose from a range of appointment times that suit their schedule. Once an appointment is booked, patients receive a confirmation email with all the details they need.
Another key feature of Hellotend is its team of licensed dentists. The platform only works with experienced and qualified dentists who are committed to providing high-quality care to patients. Patients can rest assured that they are in good hands when they use Hellotend.
In addition to booking appointments and receiving virtual consultations, patients can also access a range of dental treatments through Hellotend. These include routine check-ups, teeth cleaning, fillings, and more. The platform also offers cosmetic treatments such as teeth whitening and veneers.
Overall, Hellotend is an excellent option for patients who are looking for a convenient and reliable way to access dental care. With its user-friendly interface, experienced dentists, and comprehensive range of services, Hellotend is a platform that patients can trust.
Overview of Hellotend complaint handling
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Hellotend Contacts
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Hellotend phone numbers+1 (212) 406-3686+1 (212) 406-3686Click up if you have successfully reached Hellotend by calling +1 (212) 406-3686 phone number 0 0 users reported that they have successfully reached Hellotend by calling +1 (212) 406-3686 phone number Click down if you have unsuccessfully reached Hellotend by calling +1 (212) 406-3686 phone number 0 0 users reported that they have UNsuccessfully reached Hellotend by calling +1 (212) 406-3686 phone number+1 (212) 419-5647+1 (212) 419-5647Click up if you have successfully reached Hellotend by calling +1 (212) 419-5647 phone number 0 0 users reported that they have successfully reached Hellotend by calling +1 (212) 419-5647 phone number Click down if you have unsuccessfully reached Hellotend by calling +1 (212) 419-5647 phone number 0 0 users reported that they have UNsuccessfully reached Hellotend by calling +1 (212) 419-5647 phone number
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Hellotend emailspress@hellotend.com98%Confidence score: 98%Communicationjoinus@hellotend.com97%Confidence score: 97%general@hellotend.com96%Confidence score: 96%hello@hellotend.com94%Confidence score: 94%Support
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Hellotend social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 04, 2024
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