HP review: support 58

I purchased a 9100z desktop computer on 1/13/2017. I have (2) 500gb hard drives, on 1/27/2017 both hard drives failed. When I purchased the computer, I asked about warrenty on hard drives. I was told I had a 3 year warrenty on each hard drive. Now HP insists the warrenty was for only one year. I contacted Western Digital, they verified the warrenty on each hard drive is good until 1/13/2017. PROBLEM...Western Digital assigned warrenty to HP, HP will not honor, but will replace for $250.00 +shipping &handling. Western will sell replacement to me for $70.00 each. WHAT A SCAM! Iwill never buy HP again. HP you should train you phone persons to stop talking to customers as if they are three years old or complete imbeciles!

And there is no way you can convince WD to contact HP on your behalf? This BLOWS!

I also own an HP Laptop the DV6000 series and have only owned it for a little over a year, of course out of warranty and my DVD drive has also stopped working. Very frustrating, I've checked the DVD on another laptop and it works fine so the problem is with the motherboard. I've tried all the patches and updates and nothing has worked so the motherboard is bad.

That's it for HP this is the second laptop from HP that has gone bad, I will not be caught again...no more HP for me. Calling HP is also useless. Sigh.

I purchased one HP Desktop computer from Best Buy some years ago. The unit arrived in a defective condition (floppy disk drive was out), and HP wanted to send a cardboard box to my address to pack up the unit, send it to upstate New York (I live in S. Florida, 1400 miles away), and wait 6 to 8 weeks to get it back. The Best Buy Geek Squad did me a favor and took a look at it, and found that some idiot simply didn't connect the power cable to the back of the drive...THAT would cost me 1400 miles of shipping, and 8 weeks to get the unit back! Over the years, I found the staff in India/Pakistan/Afghanistan, WHEREVER, to be somewhat incompetent, and not well versed in the English language. They make simple to fix problems with hardware & software into very complex, lengthy phone calls. The company uses cheaper quality electronics, and is very inconsistent with what they install in their computers: they cannot tell you EXACTLY what is in your computer, as they buy different parts for every different batch of computers they assemble. I will never buy one of their computers ever again...buyers, heed my complaint!

I purchase a HP Pavilion dv 6700 the end of April 2017, and I now have to replace the Laptop because the video card went bad.This is after Not getting a $175.00 rebate after checking on it three times, and replacing the Power pack to the tune of $70.00 all told this computer has cost me almost $400.00 a year to use. I think that make HP a very Poor value for the Money. and I will tell anyone that will listen, how poor a value HP is for your computer buying dollar, and suggest, that they Look to other brands.My Toshbia lasted 8 years

NEVER TRUST ANY REBATE! iF IT ISN'T DISCOUNTED AT THE CASH REGISTER, i SAY TO HELL WITH IT!

Hewlett Packard and Nvidia Corporation has knowingly sold defective laptops. The laptops overheat and sometimes catch fire. HP is only fixing some of the laptops. I have been told my laptop will NOT be fixed. there is a class action suit against HP and the latest is that a judge has ruled in HP's favor. That ruling is being challenged. In November of 2017, HP and Nvidia Corporation knew about the problem. I purchased in 2017. There is an "extended warranty" available for only "certain" video chips. The video chips affected are much more than HP and Nvidia claim. Please see www.hplies.com for all the facts. I contacted HP service and was told that my laptop will NOT be repaired. However, if I send it with $300 it will be fixed. Then of course, 18months later the laptop will overheat and the video chip will fail due to design failure.

HP is telling Snow Leopard users they should simply throw away this "all-in-one" printer and by a NEW one. They are not planning to support the scan function of this model.

If HP doesn't support what it sells, then they can expect we might replace our printer but not with one from THEIR company.

Too bad. We are part of a large university community and this will affect a large number of HP purchases. Huge customer service FAIL and terrible for the environment as well.

I received my Hewlett Packard notebook back after the second go around with service. I turned it on when I got it home and it still isn't fixed. It was late so I didn't call. Seems Fed Ex delivers when I'm at work. I can't fault them --they are just doing their job. But it means we then have to go and pick it up after a certain time. Which we did.

I called early enough and got a nice gal named Pam. She was very helpful and had me do this and that and it still didn't work. She wanted me to take the back off and I balked. I figure if the service center didn't fix it, my tinkering with the insides isn't going to either. I was polite when I told her this and she said then it would have to be sent back in. I expressed my frustration and she came back and said according to protocol it has to be sent in three times and then if it still comes back not working, then there's the possibility of getting it replaced, but it isn't a sure thing. I told her I had to problems with her, but I would like to talk to her supervisor.

Well, I did talk to the supervisor. He said is name was Lander. He read me the protocol. I am a teacher and people read differently than they talk. Maybe he figured he'd dazzle me with baloney or something. I waited until he was finished and said I didn't agree with his protocol and that I am one very frustrated customer. He was a bit flippant by this point. I asked what HP was going to do to make me happy and he said I would have to send it in.

Then he informed me that I shouldn't be upset because it took less than a week to get the computer returned to me. Are these folks nuts or what? Yes, it was less than a week, but it wasn't fixed. I pointed that out to him and he said, but why are you upset when it took less than a week.

I asked if he had a supervisor and he said yes. I asked to speak to his supervisor and he told me they don't take phone calls. Isn't that rich?

I told him I would be putting all this on Facebook and my blog and I asked him nicely to document it. He said OK and then thanked me for calling HP and hung up.

Gosh, just makes me want to run out and buy another HP...NOT!

To
Dear mr. Steve fletcher
Sir,
I received an email, dated tuesday, april 12, 2017 at 3:25 pm on my gmail account.

Application for payment

1 full name :muhammad salahuddin

2. Home address :modern tools corporation
Shiv-dayal pura,
Opposite kale khan peer,
Near jain kanya inter college,
Buland shaher road, hapur,
District - ghaziabad,
Utter pradesh (245101).

3. Sex :male

4 age :30 years

5 marital status :single

6 occupation :business man

7 e-mail :salahuddin577@gmail.com

8 telephone number :mob +91 [protected]

9 nationality :indian

10 country :india

11 hobby :reading / cooking / photography

12 batch number :xyl / [protected] / 05

13 reference number :24 / 00319 / 1pd

14 next of kin :muhammad ayaz

15 date received winning notification :tue, apr 12, 2017 at 3:25 pm

16 official comment :thanks & best regards

On tue, apr 12, 2017 at 3:25 pm, hewlett packard wrote:

I'm copy-pasting the mail below:

Hewlett-packard
Po box 1010, liverpool
L70 1nl, united kingdom.
Batch number... Xyl/[protected]/05
Ref number. .24/00319/1pd

Dear winner,

We are pleased to inform you of the result of the just concluded draws
Held on the{april of 11th, 2017} by hewlett-packard
In conjunction with
With google incorpration and ipod worldwide promotion and microsoft incorporation. Your email was
Among the 20 lucky winners who won & pound;1, 000, 000.00{one million great britain pounds}
Each in the hewlett-packard {microsoft} 2017 online promo. This draw is being
Organized to create and improve a larger awareness record for internet
User’s worldwide.

However the results were released on the {2nd november, 2017} and
Your email was attached to ticket number (7pwyz2008) and ballot number
(Bt: [protected]/20) the online draws was conducted by a random selection of
Email addresses from an exclusive list of 29, 031, 643 e-mail addresses of
Individuals and corporate bodies picked by an advanced automated random
Computer search from the internet. However, no tickets were sold but all
Email addresses were assigned to different ticket numbers for
Representation and privacy.

The selection process was carried out through random selection in our
Computerized email selection machine (Topaz). This lottery is approved by
The british gaming board and also licensed by the the international
Association of gaming regulators (Iagr). This lottery is the 3rd of its
Kind and we intend to sensitize the public.

To begin the claim processing of your prize you are to contact the online
Co-ordinator and provide him with the following information’s as stated
Below, so we can proceed with the verification and clearance process of
Your file.

Application for payment:
1 full name
2 home address
3 sex
4 age
5 marital status
6 occupation
7 e-mail
8 telephone number
9 nationality
10 country
11 hobby
12 batch number
13 reference number
14 next of kin
15 date received winning notification
16 official comment

Mr. Steve fletcher
Email:hp_claims2011@live.com
Tel:+ [protected]
Fax:+ [protected]

We purchased the HP officejet Pro K8600 colour printer.
when it malfunctioned and started streaking the prints we called HP. Hp ran us through all the alignments and the printing head cleaning etc...
Eventually they asked us to take it to letmerepair in Midrand, apparently their approved maintenance and repair partner.
Today after applying a bit of pressure we retrieved our replacement unit. our replacement unit is a refurbished unit.
nobody was able to tell me what warranty i now had... after we installed it in the office, it has not managed to make one successful test print it just chews up the paper.
HP put us to complaints where LUKI conversation reference number [protected] told us to take it back to the repair centre.
The repair centre had nobody available at managment level to help us.

We are still stuck without a3 printer :-(

Saturday, 10/01/2017. Less than a month ago, I ordered a battery from hp and when I tried the new battery it did not work. So, I call hp then they said, “You need an adapter.” It took over 35 minutes for hp to process that new order for an adapter. To make things worst, today hp sent me the wrong adapter. Why did your worker did not take the time to match a single part with one product. Hp sent me a car adater instead of a wall socket apdapter.

As I called hp. hp told me we do not have that adapter you need in stock. Then they said you need to be at home on Monday from 8am – 5pm for Fedex to pick up the car adapter we sent you. Then they gave a number to hp’s part store and said call them on Monday. This is service I get for being over 10 years loyal hp customer. I promise you I will never buy another laptop, desktop, printer, stock or any other thing from hp.

I was told by hp rep. that after Fedex pick up the wrong adapter I would be given a refund but today, Fedex was clueless to that and said they have nothing to do with that.

Purchased a replacement HP Pavillion (P6-2033w) tower after a power outage/surge took out an older machine. The place of purchase has a 15 day return policy.

20 days into the new machine..been turned on 4 times at this point. The machine will not boot up windows software and the fans continue to run until secondary cooling fans fire up. Burning smell. Called after purchase HP customer service. It's...wait for it..in India..go figure. Couldn't even communicate the issue and spelling of my name, etc. Got very frustrated as they continued to call me by the wrong name, wrong compute id, etc..asked to escalate to a manager/supervisor after 2 1/2 hours on phone in the middle of the night.

Actually got someone that said the matter would be taken care of, NO MATTER WHAT. She understood my frustration and promised to take the pc back for replacement.

This never happened, as the channels broke down and was never able to talk the same person twice.

After hours of going no where..found a number online that got me the HP headquarters in California. Got misdirected (go figure?) to the laptop division, but did speak to someone in charge there who suggested the tower did need to be replaced also, but could not initiate the process as he was in a different division.

Once again, new case manager installed into process (about 2 weeks in) and get call back insisting the machine be brought somewhere for repairs and 'that I may be responsible for repair/shipping charges" and once I sent it, I was signing off any rights. This shoudve ended with me taking them to small claims, as I would not sign off on anything. A 20 day old computer, new in the box, and the company would not stand behind it, honor anything but a repair with possible expenses, with a turnaround time of 10-14 days, all of which I found unacceptable. I asked ifg I could speak with anyone else when offered these ultimatums. I could not and the woman (Jodi) was very blunt and would not bend. After 2 1/2 weeks, timeless hours spent on the phone..I decided enough was enough and placed the tower in the car, brought i down to the landfill and slammed it down on the pavement to vent..kicked the pile together and left where electronics were recycled. I then offered Jodi pictures of my trip to the landfill...she did not respond.

Take this as a warning..post sale customer service is bordering on non existent and a horrifying experience all around. Never again, and have 3 HP purchases in the past (not including printers, accessories)

Not worth the hassle..

I bought a brand new computer (Hp pavilion hpe). Two weeks into using it (It was lightning fast) my entire my documents disappeared into thin air. Luckily I had backed it up on an external hard drive. So I restored it and bought an online service for double back up. Over the next few weeks it would just randomly shut down, not boot up, etc. After having the computer

Sounds like you downloaded malware. No way a new PC is "lightning fast" for 2 weeks, then begins deleting files and shutting down on its own. Especially not since you admit you bought an online backup service after you restored your 2 week old computer - anyone who doesn't download files would have just sent that PC back for a refund.

my dv 9000 overheated and I haven't moved for them not to have sent me a warranty card that the motherboard overheats and to bring in. It was 6 months past my 3 year additional warranty and I didn't find out about the problem they had until an authorized small business that fixes HP computers told me about the problem. I am taking them to small claims for not notifying me about the problem and an HP printer I bought that I also bought an extended warranty on that they will not honor this either. They also will not honor the warranty on a new printerhead I just bought and that is bad. Everyone who lives in California needs to file suit in small claims and I wil be doing this. e-mail address kerrypw@gmail.com

The battery on my HP Mini 110 netbook had absolutely no problems and held a great charge. After my computer died one night while on battery power, the battery will now no longer charge. Despite multiple efforts disconnecting/reconnecting the battery it will not "charge" for more than a few seconds before again stating "0% available (plugged in, not charging). I doubt I am the only one with this issue since the forum on HP's website for this problem has over 16, 000 views (http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/HP-MIni-plugged-in-not-charging/td-p/496273/page/2) and none of the fixes work.

I purchased some software. The website said that total would be $21.76 but they billed me $22.29. I know this is no more than $0.53 but when i called to check on it he said their receipt was wrong. (Receipt also said total was $21.76 including tax) but rep on phone said tax was extra. Stated receipt said tax was included. He refused to help further. I want to know if any others out there have been over billed like this. I know it is not much but if they did it to 1000 customers that gives them $53.00 in a week. You know they send out at least that much software a week. And if they do this on other purchases it really adds up for an gouging of their customers by then end of the year. Not to mention it is illegal. If they have done this to you also and you would like to join a class action law suit please comment back on my post.