Hobby Lobby Stores’s earns a 1.3-star rating from 273 reviews, showing that the majority of crafters and hobbyists are dissatisfied with purchases.
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rude employees
Some friends and I went to our local Hobby Lobby store in Cartersville, Ga. We brought our children along to pick out a craft. Apparently, they dont like it when your an outgoing, friendly type pf person. I'm guessing because they are so miserable with them selfs and hate others that are happy! As everyone who seems to work there is so very rude!
We were asked to leave because we were having fun. Yes, you heard that right. Although we were controlled and respectful to others while having fun.
We were treated with such disrespect from an employee, who followed us around, making sure that we did leave. The poor kids were confused, as this lady was trying to embarrass us in front of other customers. We couldnt believe what was happening. Expecially, when I spent over $200.00 in that store a week before that! This was not the first time we had problems with employees. When you do need one they are always talking with there co workers and have an attudite when you do need there help. Then they dont know anything about the product they are selling. I dont think I have ever been greeted with a smile from anyone working there, or a "Can I help you with anything" and I use to go there weekly. They dont like it when your shopping an they are putting things out. And you get in there way.
On top of all that I believe the worst for me is, that they DO NOT give towards the community. I reached out to them asking if they could help out with donations for foster children and was told they dont donate. Oh, but aren't they a christian company! Yeh they hide behide that one!
Women we have to STOP giving to companys that dont care anything about giving back! They have the means to help but are way to shelfish too. It seems that MONEY is all thats on there mind. They should be ashamed of what they are.
I just can't see myself walking into another Hobby Lobby again. And feeling good about myself.
I'm a interior consulant and would spend a great deal of time there along with money. I refuse to give them another penny of mine or anyone elses money. I have complained and complained and they truly dont care ! They have lost a great customer in me. As they need to wise up and make major changes within there company!
Wow... First let me say that I did not post my complaint on here for other woman who clearly dont have anything better to do but act like they know what they are talking about!
You need to both show some respect towards others that apparently have an legitimate argument or they wouldnt take the time to complain.
Its pretty clear that it got under both your skins but the way you addressed the comment, sounds to us like your an employee. As you clearly seem to share there bad attiude.
I suggest you both need to get a life. And stop taking the fact that your both unhappy and totally miserable out on truly decent people who was truly mistreated!
And as far as the topic of donations. The answer I received WAS from the head office.
And miss Dawnitte - Your comment about our manners. You might want to take that advice on calling others names, is a bet junior high - dont you think.
AGAIN- you both should think twice about you inmature attiudes towards others that use this website legitimatly and appropriately.
Its so very sad that you have the time in your day to try and knock others down, when you dont have a clue in what the heck your talking about in the first place.
Making a complaint on this site is to help others to be aware of mistreatment.
And of course somebody has to come along and make a joke out of it. - DONT THEY! - Shepmom and Dawnette.
The complaint has been investigated and resolved to the customer’s satisfaction.
i was a victim of hobby lobby employees
I was a victim of hobby lobby employees too! On dec. 10-2009 I was on hobby lobby on denver (7000 w. Alameda ave) it is a new store, and I was trying to make and exchange, but the stupid cashier gave me a ticket of refund and she told me: go to the store, take your merchandise and came back whit this ticket, is valid like cash. I was on the store walking arroun and I saw a # black of # follow me on the store, but I didn't take care of it because I was focus looking for my merchandise. When I was with other cashier explained about the ticket, the black man show me a plate and told me "you are under arrest" I was asking why and, but he didn't answer. We went to an small room, checked all my body and asked me if I had a knife, gun, etc. Then, he put the brazalets and pushed me to a chair (I never use resistance). Then, entered to the room the racist manager and was asking me how I offten the ticket, my english is poor, but I explained her perfectly what happened, and I told her: you have to ask what happen to the cashier who gave me that ticket, but she refused, saying : she is left, went to home, the stupid security was callig to the police, acussing me of trying to make a fraud, trying to change the ticket for cash and using a false id (My id is a drivers license for mexico, but is not false). I was beging to the manager: you have to talk to the cashier. And she, verry arrogant told me: let me try, but is obviously, we have the proofs, you want to make a fraud. The black security was subsracting all my stuff of my wallet, and asking stupid questions like: are you legal on this coutry, who is this guy on this picture is your complice? And after the stupid interrogatory, the # manager entered to the room saying: no, no, no, was the fault of the cashier, she is wrong about our polices of refund and exchanges! I never hear an im sorry, or something like that. Of course, I put a complaint, and just yesterday I received a letter where say: "dear monica, we would like to apologize for the problem you have experienced in our stores, we are takingmeasures to prevent this situation from happening inthe future. Enclose, you will find a 50 dlls gift card for any inconvinience this may have caused you. Are they thinking, whit a gift card i'm going to forget my experience on that store? Of course not! And for you, # manager and security, go to drag to the #!
I recently read the article, White Hobby Lobby Manager Calls Police on Black Customer for #Shopping WhileBlack, written by Michael Harriot. Mr. Harriot writes for The Root. I have not been in Hobby Lobby. There is one in East Haven, CT. -- not too far from me. I love crafts, ect., but I will never set foot now in Hobby Lobby. The Hobby Lobby headquarters -- it would be wise to answer to this article. At the end of the article, Harriot wrote that Hobby Lobby would not comment for The Root's 'request for comment.' Fine, there goes your reputation. And this will build.
please...learn to speak english. if you are going to live here, it is the least you can do. it seems you got the cursing down pat. now go learn the rest of our words
They gave you $50. With a mouth like yours and all your trash talk, your story loses credibility. Take the $50, have a good time shopping, and try and forget about it.
doesn't care about customers
I had ordered a stretcher frame over a year ago from Hobby Lobby. I did forget about it which was my fault entirely. I was in the middle of a pregnancy and moving when we originally dropped the pieces off and things became hectic. My husband and I went in to pick up the art work which was put on wood stretchers totalling approx. $120. We paid and realized that it looked off. The framer (Mike) had advised us that an additional frame on the outside of the canvas along with glass would look good. We took the frame to the back and requested this additional work.
When I returned to pick it up Kim (an excellent employee) recognized me (since I had been there on numerous occassions) and referred to another frame that I had purchased prior to this occassion which consisted of an autographed CD cover.
When I took the frame to the front, The total I was being charged was over $265. As the cashier was ringing me up, I noticed there was a problem. I was being charged for the initial stretcher once again. I advised her of the issue and she immediatly contacted the Assistant Store Manager, Brenda who made me feel as if I was being interrogated, had no discrepancy, and suggested right away that if I were to have paid for the frame that an extra white document would not be attatched to the work (the thought never occurred that they might have not removed it properly) and asked for the original receipt for part one of the work which was over a year old. She advised me that without the original receipt nothing could be done. I asked for the corporate number.
I contacted the credit card company who could not provide me with statements online over a year old unless I paid for a paper statement to be sent.
I then contacted corporate only to speak with a customer service representative named Cheri who spoke above me and faster everytime I tried to respond to her as she was going through her rebuttles. I advised her on the 3rd occassion during our conversation to please refrain from doing that as I found it extremely rude and she then told me it was because I was "interrupting" her!
I suggested the possibility of getting the credit card to send them an image of the receipt as a possibility as even if I did have the receipt, it would most likely be faded by now. Also, I was dealing with a store I thought I could trust. Both, my husband and myself have gotten our degrees framed there (MBA & BA each) along with several other works. Cheri's response was that she kept her receipts "quiet a while" and if put in file folders she knew first-hand they would "last at least 4 years."
I then suggested to Cheri that I would like to make sure I had my work returned to me as it was purchased in the Dominican Republic as a souvenir. She called the store and said she made the arrangement to have the frame removed.
I asked to speak to her supervisor. His name was Joel. He was very courteous and said I could send documentation to him. However, as I needed the frames today (gift) this was not very helpful to me. This would maybe get me a refund, but I would need to spend more money for statements and additional time on this issue when I really want nothing more to do with Hobby Lobby. My time is more valuable.
In the end, I called the store to see if this work was ready to be picked up when I was 5 minutes away. I was told that it was and when I went in, I was handed the frames once more. I advised that I was not paying for the additional work. Another framing department employee walked by who seemed to know what was going on and told the framer to remove the frames. This took about 20 minutes. I was then handed frameless work without the stretchers that I had previously paid for.
Both my mother and my grandmother whom until this day were loyal customers with the school district and members of local church organizations never experienced such awful service. Also, I've done mystery shopping for several other companies, provided with a problomatic scenerio and never once have I been treated so poorly or spoken down to in front of others at a store.
It's really a shame that Hobby Lobby doesn't have more competition other than Michael's in our area. Maybe they would care more about their customers if they did.
I will be forwarding this information and my family has also agreed to spread the word. Hobby Lobby accomplished throwing away my time, custom frame work, and their employees time not to mention several loyal customers.
So let me make sure I have this right, You forgot your order, receipt and paperwork. You are to busy and your time is to valuable for you to take responibilty. So it is totally the retailer's fault. Maybe if you did not feel so high and mighty towards other maybe you would receive better service. I like how you throw in your degrees and your trip, which have nothing to do this the issue. If you had read the paperwork you signed, you would have noticed after 120 days the items belong to Hobby Lobby. Maybe you should had paid a storage fee for them keeping your art work for that long. Maybe next time you walk into a retail store or another business you thing of your responibilityin being a customer
avoid at all costs
On September 22, 2009 I bought 9 coin collecting books, at full price, at Hobby Lobby #70 in Albuquerque, New Mexico. I was again in the store on October 3, 2009 for other purchases. The store clerk took me to the same aisle as the coin books and I saw they were on sale for 30% off. The clerk told me if I brought the books and receipt in, within 2 weeks of purchase, I would receive the discounted price. I returned on October 5th with the books and receipt and was turned away "because the items are no longer on sale according to the newspaper ad". I have always favored HL above other craft stores and drive much further to get to this store. Guess I will just drive down the street to Michael's from now on. I suggest HL train all their clerks on the store policies and get everyone on the same page. I don't think I'm the only person who doesn't appreciate being sent on wild goose chases and this is going to cost HL at least one loyal customer.
THIS WAS AT THE COVINGTON LOUISIANA LOCATION BY THE WAY, OR SHOULD I SAY HICK INGTON!
To the arrogant jerk jellohattingcc that commented about customers (WHO PAY THAT ### HIS OR HER SALARY BY THE WAY) I say I will be glad when your ### is unemployed when 90 percent of people will buy on the Internet by 2030; or maybe your ### will be on SS by then!
Well, first of all I want to say that I gave this place one star because there was nothing lower listed!; this place gave me a very difficult time over an exchange of a tube of glue that was defective and didn't do what is said it does in the first place. The return guy is some weirdo that has a personality like a cross between Sherlock Holmes' sidekick and the Nutty Professor.
This is what happened, I went to return this Tiger Bond glue that is inferior like I said, this hick head cashier said they couldn't return it because it was opened; well of course it had been opened I stated, how could I know that it was no good?; by the way Michael's takes things back like that with no problem whatsoever; defective products do exist but not according to Hobby Lobby; or should I say Hobby Lowly!; anyway I said that this was freaking ( the other word because I was furious at this point as ANYONE would be) ridiculous and needed to see a supervisor; I was saying under my breath, stupid hicks; anyway the Buford C. Justice came over with his 46 waist self and asked me if it was defective ( keep in mind this is all over a 4.99 tube of glue that cost maybe .75 to make in China no doubt) and said he would return it and then asked me to refrain from using bad language and I said "sure, when I stop getting slack for stupid things over here and then he took the wrapper the glue came in, handed me the glue back and told me to take my glue and leave!
That is real good customer service don't you all think so? He infuriated me to the point where I took the glue I was going to get and threw it in basket next to the register and said" you know what?, you can take this glue and shove it up your ###!; I know that was wrong but what would you do if this happened to you? ; especially over a 4.99 tube of glue that doesn't work to begin with? I was probably irritated as well over being treated rude a week ago when I was asking a question.
Hobby Lobby, or should I say HOBBY LOWLY, never has enough employees and there is NEVER anyone around to ask for help.
DON'T SHOP AT THIS STORE!; EVER! I find 90% of what I need on the Internet and that is where we ALL should shop. companies hire many individuals that don't belong there and this is the result; also this isn't a racial thing either; everyone was white as I am.
We went into a hobby lobby last evening and purchased four items for our daughters project. When we got home we noticed the receipt charged us $5.99 for an item that was marked 0.99c ... called the store to complain and they told us the only way they would fix this error was to review their store tapes to make sure we weren't stealing product - WTF? Are you serious?
1) I have worked at Hobby Lobby for over 2 years, and this kind of stuff happens all the time because people refuse to listen. Sales change WEEKLY at Hob Lob therefore customers always have 7 days to get a price adjustment, never 2 weeks.
2) It says DIRECTLY in the return policy that the store has a right to refuse a refund. Any merchant has the right to refuse a refund, no matter what the reason. Get pissed if you want, but that's how it is and that's how its always going to be.
If you have such a problem not getting a discount, return all the items and never show your face in the store again. No doubt, the people at Hob Lob, especially the cashiers and managers, work their [censor] off trying to please everyone. We deal with a lot, I personally have been called a slut, [censor], skank, [censored], for DOING MY JOB. One customer like you, who doesnt even appreciate the fact that Hobby Lobby is willing at all to give people price adjustments when a lot of stores don't even do that, will just make the job easier for us to not have to deal with you.
destroyed signed artwork
In July 2009 I took 3 large signed pieces of art into Lobby Hobby in Sherman, Tx. I selected over $600 worth of matting and framing, I was told the finished work would be ready in 3 weeks. I returned to the store in 3 weeks, and was informed the work wasn't ready and the frames hadn't been sent to store yet, gee a call would have been nice since I ended up making an 80+ round trip for nothing. I was told they would be ready in another3 weeks.
3 weeks later I make the drive AGAIN and find out that once again no frames and no work done. Now I have wasted my time twice and made 2 80 miles drive for nothing. I requested my prints and informed the framing department I would go somewhere else that could actually complete the work. When they brought my work out, the largest signed print had glue spilled down the front and some [censored] had rubbed it with a dirty towel leaving black smears across the front of the white background. I was livid and the manager, Tom, advised that they would frame the remaining 2 prints for free and he had me fill out a claim to send to corporate office. I took my other prints home and advised I would bring them back when the frames arrived.
I called a couple weeks later to make sure the other frames had arrived so I could bring the undamaged prints in for the free framing the manager offered. Tom advised me on the phone that "those frames are expensive and I don't think I can do them for free. Granted it was the same frames it was ok to charge me retail on, I didn't request anything but what I had "ordered" 8 weeks ago.
After about 3 months corporate called and stated that they would check into, after dealing with corporate for weeks I was told in a phone call that I would be receiving a check, that was in November 2009.
I was called by the Sherman Tx store on 3/2/10 and told that my check was at their store and I could drive over and pick it up. I told them I had screwed around for over 6 months and wasted 2 trips there already. I told them to send the check to me and questioned why the check was sent to the store and not me as I had put my name and address on all the claim paperwork. I was advised that the manager had to approve that, I was placed on hold for so long I hung up, after no one called back I called 2 days later and after being shuffled to 2 different asst managers, I was rudely told if I wanted my money that I had to drive there. I have spent thousands of dollars in this company's store over the years but NO MORE> Maybe I should drive over and pick up my check and then wander the aisles and share my experience with all the other customers...
Maybe the owner should READ a book on customer service instead of writing one about his success. After reading the numerous complaints on the internet about this company, it is only a matter of time before the lack of customer service is reflected in their profit reports if it hasn't already. There are too many other providers of art and craft supplies to put up with this crap.
The complaint has been investigated and resolved to the customer’s satisfaction.
return policy
I recently started a jewelry making class in college and I needed to buy supplies for my class, so I went to Hobby Lobby. When I was at the register I saw a magazines about bead-making so I purchased two. It wasn't until I got home that I saw that they were each 20.00 and way too advanced for someone like me. So today, (its been less than a week since I bought them) I went back to the store to return them (I had my original reciept too). The employee at the return counter very rudely told me I couldn't return them. So I then called the manager and asked him if I could at least get store credit. He was also extremely rude and wouldn't even listen to my problem. They told me I couldn't return magazines because I could have read them and then returned them. I can understand that, however, I do think that they should be more specific and have signs saying that you cannot return these magazines. Actually they are more like how-to manuals because it actually tells you how to make certain types of jewelry. But when you get to thinking about it, I;m sure that they are many things that people could buy in the store, use it, and then return it back without any problem. My complaint is that the return policy is misleading and does not specify what items can be returned and what can't. I also did not appreciate the employees at the Beckley, West Virginia store to be so rude to me. This has not been my first incident at Hobby Lobby either, I also recently ordered bar stools and before I had a chance to come back and pick them up, someone resold the bar stools I had already paid for. Needless to say, this will be the last time I shop at this store and I will suggest my friends and family do the same.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hobby Lobby will not accept a return on a book because you could go home and copy it. And like mickay pointed out it was a magazine...I don't think any store would take a return on that.
The magazine racks near the registers are handled by an outside company so technically they aren't "owned" by Hobby Lobby per se. Also, periodicals such as magazines are usually dated and if they don't sell the company removes and replaces them, so you might have been returning an item that was out of date and unsellable (yes I realize that it wasn't that long but it happens sometimes). Don't be afraid to ask when buying things like books and magazines what exactly the return policy is, it doesn't matter if they print it on the back of the receipt unless it specifically refers to the item you're buying. (I once bought an airbed from Walmart, when I found out it leaked and tried to return it the very next day they tried to convince me that the store's policy was that they didn't take them back. Luckily, they decided to concede since they didn't have anything to back it up with, although the fact that I put it on a credit card probably didn't hurt either.) I don't know for certain that the policy still is that they can't take these items back, it could be you're dealing with someone who is hanging on to the old policy that it had something to do with copyright laws. My suggestion here would be to take the matter up with either the district manager or the corporate headquarters customer service people, but if you decide to do that I think I'd emphasize that you spent more than you meant to (which I think is really what happened) and not that the techniques involved are too advanced for you. Your only other option might be to try to sell them off to someone else.
unwritten return policy
I decided to return a 1 week old gift card I purchased. I had my original receipt, the original gift card, and a valid drivers license as the return policy states.
The cashier who assisted me did not know how to process this type of transaction so she called the manager. The manager stated he wasn't sure how to do this, he left for about 1 minute and came back and said, "no I'm sorry gift cards are not refundable" I asked to see the policy on that because the only one I can see was on the back of my receipt and on the partition wall behind the cashier and neither one of them states anything on 'no returns on gift cards if you are the original purchaser'. Why is this? Nobody can show me the policy. How can the manager not know, then come back 1 minute later and be very sure you cannot. All the manager kept stating was that it was their policy by their corporate office.
This was only the 2nd time I stepped into the Hobby Lobby, and I will be sure not to go back. My trip to make the return was a total waste of my time, I hate going to that side of town and nobody there can make any sense of this issue.
If I'm wrong then I can accept that, but I truly don't believe I'm in the wrong.
The complaint has been investigated and resolved to the customer’s satisfaction.
In Hobby Lobby's defence, our systems are very out dated. we can not look up anything through our system, with or without a receipt. we can do returns to the credit card for merchandise, but there is no way for us to return a gift card. and quite honestly, I don't think any place is able to or even will return a gift card. your best bet is to just keep it and spend it the next time you shop there- if you decide to go back. and the gift card never expires so it could be a year from now that you go there and you can still use it.
sorry on behalf of Hobby Lobby!
If the corporate office has a policy, all the stores have to follow it regardless of what individual managers would like to do. Most stores don't allow you to return a gift card or trade it for cash (I actually don't think ANY do).
unwritten return policy
I decided to return a 1 week old gift card I purchased. I had my original receipt, the original gift card, and a valid drivers license as your return policy states. The cashier who assisted me did not know how to process this type of transaction so she called the manager. The manager stated he wasn't sure how to do this, he left for about 1 minute and came...
Read full review of Hobby Lobby Stores and 3 commentsawful experience
My wife visited Hobby Lobby on 11-4-09. Went to front counter to pay and was immediately accused of trying to steal money from the company. Assistant manager further accused her and stated she did not want to see my wife in her store again. Very rude, exceptionally arrogant. Would not patronize Hobby Lobby for any reason nor recommend it to anyone else...
Read full review of Hobby Lobby Stores and 10 commentsHobby Lobby Stores Reviews 0
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Hobby Lobby Stores address7707 SW 44th St., Oklahoma City, Oklahoma, 73179, United States
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Was checking out and girl named Stephanie proceeded to roll her eyeballs to her friend in full, view of me. I told her if I needed to go somewhere else and she said no jus had long day. I will not be back to that store. Fayetteville ark Hobby lobby
PS...I am an unfortunate employee of Hobby Lobby...we are trained to follow ppl like her around. and only had to do it once. LOL
We love friendly, upbeat customers...we don't like the ones who are loud and mess up everything...who do you think cleans that crap up?
Hell we had a drunk in there last week...she didn't get thrown out...so whatever you were doing had to have been bad.
It takes a lot for a person to be thrown out of a Hobby Lobby...and YES they will follow you around, if they think you are acting suspiously (sp?)
I bet you and your party that every store dreads...loud, unruly and messy. No insult intended...just guessing
I have shown respect for those who had legitimate complaints and have also offered help if I could. Somehow you getting yourself thrown out of a store or that they wouldn't give you a donation for whatever cause you think they should donate to, does not equate to those who have been scammed or ripped off.
I think I know why you were asked to leave now.
How loud and disruptive were you to be asked to leave? Fun for you maybe but maybe not so fun for other customers. Ever consider that some of the other customers went to the manager and complained about the "group'?
As for donations, the store employees do not have any authority to make donations to charities unless it's a personal donation from their own pocket. You should have contacted corporate headquarters for that kind of business.