Jo-Ann Fabric and Craft Stores
Reviews and Complaints

After reading numerous reviews from customers, it's evident that JOANN Fabrics & Crafts is facing significant challenges in providing a satisfactory online shopping experience. Customers have expressed frustration with delayed orders, poor customer service, and issues with order cancellations and refunds. It seems that the company is struggling to meet customer expectations, leading to widespread dissatisfaction. If you're considering shopping online at JOANN, it may be wise to proceed with caution and manage your expectations accordingly.

We are over an hour away from the Jo Ann Fabrics Store we went to at 2160 N Rainbow Blvd, Las Vegas, NV... Since we were in town, we went there to get fabric for a home project. I told the person I needed 90 inches in length of the fabric and the Jo Ann employee assured me that it would be 90 inches. I also bought a curtain rod, using a 40% off coupon... The price on this item was marked 16.99... On the way out to the car, I noticed that the price for the item was 21.99 minus 40%... At the time, I decided that it was still less than 16.99, so I didn't bother to go back. Today, the wife and I laid out the fabric on a kitchen counter and measured it - It was short of 90 inches! The wife advised me that even at 90 inches, it was going to be questionable if it would be enough for her to sew a curtain loop and edge seam on it. The shortage wasn't much, but I paid for 90 inches, because I needed 90 inches. And what seemed most ridiculous to me, was that there were only about 6 inches of fabric left on the roll she cut my fabric from - Who is going to buy that 6" that it was worth it for you to short a customer, and who is going to go back to a store that can't even give you what you ask for? Naturally, I decided to call the store to complain, but after 4 attempts, during business hours, and no answer followed by a disconnect, I finally gave up... This store will no doubt go the way of KMart with service like this.

I recently made a pretty big order for yarn on Joann Fabrics' website. I was excited to see a deal on their website and ordered about 90 skeins initially. However, when my order arrived, I was disappointed to find out that multiple pieces of yarn that showed up as available on the website were "not being in stock" or available. They sent me an update email saying those items would no longer be shipped and that whatever hold was placed for them would be released. That was fine, but I was a little bummed out since I was really looking forward to those colors.

I decided to browse their website again and saw some other yarns that were also a deal and ordered about 70 more skeins in 2 different orders. But then, I received an email stating that my entire first order was canceled. When I contacted customer service, they said that because they didn't have the "quantity" I ordered in a "few locations," they just canceled the whole order instead of processing the order through the various locations. I was pretty upset about this because I had already placed a large order and they had the yarn, just not in one warehouse. It seemed like they were being lazy and didn't want to put in the effort to process the order.

I was also annoyed because they don't have an order limit on their website, and they don't give any options on where the order is being shipped from unless you choose to pick it up at a store. They then suggested I reprocess the order into multiple orders, which seemed ridiculous to me. I didn't want to keep charging my card and risk having my order canceled again.

At that point, I was kind of fed up, so I asked that they cancel the last two orders too because there were about 35-40 skeins in each of those, and I figured if there were a problem with the first order, most likely there would be a problem with those too. The representative stated they couldn't cancel an order by request, which seemed strange to me since they had just canceled my first order without my permission.

Overall, I was pretty disappointed with my experience with Joann Fabrics. If your items are being canceled but are still showing as available on the website, it's because they are available but obviously Joann's doesn't want to put in the man power to have multiple items shipped through various warehouse locations. If you are a bulk shopper when you see deals, I would recommend not shopping at Joann's, especially for yarn. I did the same thing at Yarn.com (WEBs) about a year ago because they had deals and I received everything in one shipment and it was a lot. In the end, I will probably stick to Amazon for my crafting needs. Many of these businesses will be going out of business if they don't keep up with the times.

I go to JoAnn Fabrics a lot, especially during the fall months. I usually have a good time shopping in the store, but I recently had my first experience ordering online. I ordered 20 yards of fabric last Thursday, but by Sunday evening, I still hadn't received an order confirmation. I was getting worried, so I checked my credit card and saw that there was a pending charge for the order. I called customer service, but they were closed on the weekend. I was surprised because most internet businesses have customer service available on weekends. I tried to get a live chat person, but I couldn't. I filled out a "contact us" form on the website, but I didn't hear anything back by Monday. So, I called customer service on Monday afternoon and waited on hold for 20 minutes.

When I finally spoke to a customer service representative, she had trouble finding my order because I had entered my email address incorrectly. I had put ***@gmail.coma instead of ***@gmail.com. It was my fault, but it would have been nice if the system had caught the error. I asked if she could correct the mistake so that I could receive updates and shipment notifications, but she said that the email address in their system was correct. Apparently, there are two separate systems for orders and customer information, and they can't change customer information on an order once it's placed. I found this odd because other online retailers I've used can make changes to orders. The representative said that my order probably wouldn't ship for another two business days, which seemed like a long time to me. She also said that shipping would take 5 to 10 business days to arrive. I was frustrated because I had to call back in a couple of days to get a tracking number.

The customer service representative wasn't very friendly and seemed annoyed with me. I was surprised because I've had positive experiences in the store. It seems like their system for fulfilling orders is slow and outdated. Their customer service representatives seem overwhelmed with calls, and they could use more help or take calls on weekends. These are all signs of a company that might be struggling financially, and I hope that's not the case. Despite my experience, I still think JoAnn Fabrics is a good store, but they need to improve their online ordering system and customer service.

This store, Joann Fabrics, is definitely not one of my favorites. In fact, it ranks in the top 3 of my worst customer service experiences, along with Target and Lane Bryant. I ordered some fabric on December 28th, and I knew there might be a delay due to the holidays. However, I was pleasantly surprised to receive a shipping notice the same day. The next day, I got another notification that there was a second shipment. I thought that was fine until I realized that the warehouse never actually shipped it, they just made the label. I was okay with a small delay, but I sent an email to let them know that the item was sitting around in a warehouse and I expected it to go out promptly. Unfortunately, I received no response.

Today is the 4th business day that my order has just been sitting in a warehouse for no reason. I finally received an email reply, which basically stated that it's not their fault, FedEx hasn't updated, and if I don't get it by January 11th, I should contact them. As you can imagine, that made me irate. So I called customer service.

I let the service agent know what was going on, the email I had received, and that under no circumstances was that acceptable. She went on hold to look at the issue, then came back on the line to tell me she passed it off to someone to "investigate" and that I should get a response in 3 days. I was even angrier now. I let her know that I wasn't here to put up with her passing the buck, or them making me wait another 3 days to actually ship an order they'd made a label for. She kept trying to talk over me, and when I wouldn't let her, decided she wasn't going to say anything at all. Fed up with her attitude problem, I asked for a supervisor.

The "supervisor" I got was a lying piece of work. She tried to tell me FedEx was having up to 2 week delays in their pickups. When I told her I worked direct customer service for a retail company, our company uses exclusively FedEx for standard shipments, and that there is no delay at all right now, she was a stuttering mess. She had no explanation other than "it can take so and so business days" with no explanation for the fact the order was processed already. When I told her about the inept customer service agents I'd talked to, she said they would "look into it" again (referring to the order) with no indication of a timely follow up.

I let her know if I had done such a terrible CS job, I'd be written up and fired - and it must be nice to work somewhere, when you don't have to do your job to get paid. I guess I'd have to just call in and scream some more when nobody could be bothered to tell the warehouse to ship my order. After some more stuttering, along with another half baked lie of an excuse and her trying desperately to start ending the call, I hung up on her.

Later tonight, I received a message from FedEx that the package is on the way. Would it not be easier to have your customer service agents actually do their jobs, so that people don't have to be nasty and yell to get their issue resolved? I work customer service, and I know the job sucks, but if you do your job, decent people don't have to act like an $#*! to get anywhere. Unfortunately for them, me being a CS agent means I don't have any tolerance for terrible CS agents who can't be bothered to do their jobs, causing me inconvenience.

I gotta say, I had a pretty rough experience with Joann Fabrics. I ordered four frames for some antique prints I had, but only received two. I waited patiently for the other two to arrive, but they never did. I tried calling and emailing, but didn't hear anything back. Finally, I checked my PayPal account and saw that I had been refunded for the missing frames without any explanation or communication from Joann's.

I was pretty frustrated at this point, since I had already matted, framed, and hung two of the prints. I needed four matching frames, and Joann's had let me down. I spent a lot of time calling around to different stores, but no one had the frames I needed. It was a real headache.

Eventually, I spoke with a representative named Alana who told me that the frames were out of stock and wouldn't be delivered. She offered to send a return label so I could send back the two frames I did receive, but I had already thrown away the boxes and didn't have anything to ship them back in. After talking with her supervisors, Alana said that Joann's would refund me for the missing frames and I could keep or donate the ones I did receive.

I was pretty disappointed with how everything turned out, especially since I had been a loyal customer of Joann's for years. It seemed like no one knew what was going on, and I had to spend a lot of time and energy trying to get this resolved. I ended up donating the frames I did receive and buying four new ones from another vendor.

I really hope Joann's can improve their customer service and communication in the future. It's frustrating to feel like you're not being heard or taken seriously as a customer.

My experience at Joann Fabrics was absolutely terrible. I went in on a Thursday afternoon with an hour to kill before my doctor's appointment, but I ended up spending most of that time in line. Both the cutting counter and the check-out counter were severely understaffed. At the cutting counter, I was fifth in line, but there were only two ladies cutting, so the line should have moved faster. However, one of the ladies, Bobbi, decided to put away bolts of fabric instead of helping the 10+ people in line. She took her time putting away not one, not two, not three, but five or six piles of fabric bolts. Then, she came back to the counter and started fiddling around on some electronic device, ignoring those in line. She didn't even acknowledge us to tell us she was helping the other cutter. It was frustrating to see a male employee cutting fabric for online orders in front of us. He could have easily cut somewhere out of sight, and the line wouldn't have gotten so restless at seeing yet another employee not helping us.

After waiting for over 15 minutes, I finally asked the male employee if he could help someone in line. He said something about cutting online orders and then went back to it. Finally, Bobbi and the male employee started cutting for the huge line. When it was finally my turn, the girl cutting for me, Loki, felt it was appropriate to butt in to my personal phone conversation. She said something like, "Oh, he's not allowed to cut for customers, so he's breaking the rules right now." I did not say anything about that to her, and I didn't care what he was and was not allowed to do. If he's cutting fabric at the cutting counter and there's a huge line, then why wouldn't we (the customers) feel like we are being neglected? He should not have been out on the floor if that was the case, or he should be allowed to cut for in-store customers.

Finally, I got out of the cutting line and made it to the register with 15 minutes to spare. Or so I thought. Of course, they only had two cashiers, and one of them was far too chatty with her customer. After 15 minutes in line, a third cashier finally wandered over and started cashing out. The total time I spent at both counters, when I was actually at them completing a transaction, was maybe three minutes. Three minutes! And I spent over an hour in lines because of the complete lack of competence and planning on the part of the store and its manager. The staff were lazy and disrespectful for the most part, aside from the girl at the front, who was always very nice. I will be going to Walmart now instead of this place.

I've had a few experiences with Joann Fabrics, both online and in person, and I have to say that my worst experiences have been at the Cockeysville and Parkville Maryland stores. The customer service at Cockeysville was just terrible - the curbside delivery was set up in a really poor way, and the woman who brought out my packages was incredibly rude and disrespectful. I was so put off by the whole experience that I don't think I'll ever shop there again.

My experience at the Parkville store wasn't much better. I ordered some oil for my sewing machine online, but I never received any notification that my order was ready for pickup. After three days, I called the store to inquire about my order, and an associate told me that she would print out the paperwork and have someone pull my order. But even after waiting an additional two days, I still hadn't received any notification. When I called to cancel my order, the associate told me that I could pick it up that day or the next. I decided to go ahead and pick it up, and while I was there, I asked the guy who brought out my bags if they had any sewing machines. He told me that they did, and I went inside to take a look.

There were a few different models to choose from, and I explained to the manager (who I didn't realize was the manager at the time) what I was looking for and what my future plans were. My friend who was with me kept telling me not to choose the Brother or one of the Singers because the ratings were really low online, but I trusted the advice of the associate who was helping me. They all seemed really knowledgeable and helpful, but in the end, I ended up with a machine that wasn't what I was looking for at all. And to make matters worse, they all started reading me and trying to guess what I could or couldn't afford. It was really frustrating and insulting.

Overall, my experience with Joann Fabrics has been pretty disappointing. The online warehouse is also a bit of a mess - they take money out of your account piece by piece as they send out your order, which I don't think is very transparent or fair. And it's really frustrating that no one is ever available to answer the phones or respond to emails. The one bright spot in all of this was my experience at the Frederick MD location - they were pretty good, and I enjoyed getting my curbside pickup from them. But for now, I think I'll be taking my business elsewhere.

On the 9th of February 2023, I went to the Joann Fabrics store in Downingtown, PA to return a piece of fabric that I had purchased the previous week. Unfortunately, the fabric had been cut incorrectly, and I needed to exchange it for the correct yardage. However, what should have been a simple transaction turned into a nightmare due to the behavior of one of the salespeople.

When I arrived at the store, I went to the cutting desk and explained my situation to the salesperson, whose name was Zuzana. I told her that the gentleman who had cut the fabric for me on my previous visit had not been very helpful and had cut the fabric too short. I also mentioned that he was a black man, simply to identify him. However, Zuzana took offense to this and accused me of being a racist.

I was taken aback by her reaction and tried to explain that I had not meant anything by my description. However, she continued to berate me and even slammed my intended fabric purchase down on the table. She told me to leave the store and accused me of being a racist. I was mortified and embarrassed by her behavior, and I left the store in tears.

As a long-time customer of Joann Fabrics, I was extremely disappointed by the behavior of this salesperson. I have never experienced such unprofessionalism and rudeness in any retail establishment before. It is unacceptable for an employee to treat a customer in this manner, especially when the customer has done nothing wrong.

I hope that Joann Fabrics takes this incident seriously and addresses the behavior of this salesperson. No customer should ever have to endure such treatment, and I hope that my experience will serve as a wake-up call for the company to improve its customer service and satisfaction.

Hi, my name is Amanda and I want to share my experience at Joann Fabrics in Clifton Park, New York. My mother-in-law and I were planning to decorate for my wedding and we needed white mesh fabric. We found it online and called the store to confirm if they had it. They said yes and we went to the store to purchase it. However, when we got there, no one greeted us or asked if we needed assistance. After waiting for a few minutes, an employee finally asked what we needed. We explained and she told us that the store didn't carry as much as we needed and we would have to special order it. We ordered and paid for three bolts right then and there.

We received our order in the middle of June, which was a long wait. We only ended up using one bolt for the wedding, so we decided to return the other two bolts. We called the store and they said we could return them as long as they were not cut and we had the original receipt. We went to the store on September 6th to return the items, but we were not greeted again and had to wait for 5-10 minutes before anyone came over. We explained the situation and they said we couldn't return the items. We asked for a manager and the assistant manager came over. She had faded green and blue hair and a ratty Joann shirt on, which didn't look professional at all. She also said she couldn't help us and we had to call in the morning when the store manager was on.

My mother-in-law called the next day and had the same conversation with the manager for the third time. The manager was rude and unhelpful, but finally gave her the name and number of the Albany store. She spoke to a gentleman there and after much explanation, they agreed to return the items and refund her card. However, we had to make a second trip to the Clifton Park store to return the same items we tried to return the day before.

Throughout this whole experience, we had several issues. No one told us that other stores had the item in stock, so we didn't have to special order it. The 90-day return policy didn't start when we paid for the items, but when we physically picked them up in late June. The customer service was a joke and the attitude and disrespect of the employees were not acceptable.

I work in the construction business and treat all clients the same, whether it's a small or multi-million dollar job. The customer is always right and we do whatever we have to render any situation, even if we didn't make the mistake or cause the issue in the first place. I believe that Joann Fabrics employees could use a lesson in customer service and there should be some sort of guideline for them regarding appearance. You should always present yourself in the highest manner no matter where you work.

Thank you for taking the time to read this review. We hope to hear from you soon.

I recently had an experience with Joann Fabrics that left me feeling frustrated and disappointed. I had placed an online order for pick up in store and received a coupon for $5 off a $15 purchase in store. When I went to use the coupon, the clerk refused it, stating that it was only valid for online purchases. This was confusing to me, as I had already picked up my online order and was attempting to make an additional purchase in store.

To make matters worse, when I placed another online order for delivery, I failed to notice the fine print stating that there was an additional handling fee. I was charged $3.94 for shipping instead of the advertised $1.99. It felt like Joann Fabrics was pulling a bait and switch on me, as I had already had a similar experience with unadvertised sales on decorator fabrics.

I reached out to Joann Customer Service to express my frustration and seek a resolution, but unfortunately, I did not receive any satisfaction or resolution. It seems that there are too many loopholes in their sales and discounts, and it's easy to get confused or misled. As a customer, I expect transparency and honesty from a company, and I feel like Joann Fabrics fell short in this regard.

Despite my negative experience, I appreciate that Joann Customer Care took the time to respond to my concerns and promised to share my feedback with their team. I hope that they will take steps to improve their service and communication with customers in the future. In the meantime, I will be hesitant to shop at Joann Fabrics again, as it's not worth the hassle and frustration.

I work at Joann Fabrics and I have to say, I'm not surprised by the negative reviews. The main problem is that we are extremely short-staffed most of the time. This means that we have to do multiple tasks at once, which can be overwhelming. For example, Register 1 looks like customer service, but there is no dedicated customer service. Any cashier can do a return, which means that we have to handle customer service, returns, and ringing up customers all at the same time. It's not easy, especially when the phones are ringing off the hook and customers are asking us questions while we're on the phone.

At the cutting counter, we have to clean up after each customer, or else it would be unmanageable to cut fabric. The manager is very strict about this, so we have to make sure that we clean up between each customer. Some customers complain that we're cleaning instead of helping them, but it's necessary to keep the store organized.

One thing that I don't like about Joann Fabrics is that they offer online ordering and in-store pickup. This puts a lot of pressure on us to be personal shoppers and find items for customers. We're already short-staffed for stocking, cashiering, and cutting, so it's difficult to find the time to be a personal shopper as well. The store is also very messy, and there isn't enough staff to clean it up and fix it up.

Another issue is that things are poorly marked, which can cause confusion for customers. This leads to a bigger mess because when customers finally find out the price, they may not want the item anymore. I see tons of stuff out of place, which is frustrating.

There have been times when I wasn't even scheduled to be a cashier, but the line was so long that I had to help out. It doesn't make sense to have someone who isn't trained as a cashier to be ringing people up, but we have to do what we can to keep the lines moving.

One thing that I do like about Joann Fabrics is that there are a lot of ways to save money. As an employee, I know how to work the system and use coupons to save money. However, some customers complain that everything is always on sale, so they can't use their coupons. This isn't true - seasonal decorations and the floral department are usually on sale, but other items rotate on and off.

Overall, I think that Joann Fabrics needs to hire more staff and pay them better. The managers can be rude and disrespectful at times, which doesn't help the situation. They also need to label items correctly so that customers know how much they cost. The app does have a new feature where you can scan products and find out the price, but it's not always accurate. If Joann Fabrics could address these issues, it would be a much better place to work and shop.

This is not really a complaint but I talked to someone but they didn’t know I thought maybe someone could help I’m looking for fabric tradition keepsake calico # [protected] green floral it’s out of stock in store and on line. I’ve been checking back with no luck. How can I find out if it’s going to be restocked or if it’s discontinued I would like to find out so I can find something else. I would really like to get this one my email is [protected]@hotmail.com. Thank you for your time

Brand new Customer. My wife is starting to sew again. Looked up the closest Jo-Ann's store. It was 25 miles away, so she decided to order online. All of what she ordered was cancelled and the order was over $100. What message does that send? Not a very good first impression. Went into local store and blah, blah, blah about how they have nothing to do with online orders. I am a small business owner and good Customer Service is so important yet is hard to find these days. This is an example of pitiful Customer Service right out of the gate. I don't expect that you will stay in business with examples like this. Unfortunately, you will never get another opportunity from us.

I went to Jo Ann's today to take advantage of their 40% off regular price item deal. I found three items that I liked and headed to the cutting counter. The girl there was nice and helpful, and I had no issues. However, when I got to the checkout line, it was slow as usual. There were only two associates working, and the line was moving at a snail's pace.

When it was finally my turn, I asked about the senior discount that I had seen advertised. The girl quickly informed me that there was no such thing, but she called another person up to the register. This person didn't identify themselves as a manager or anything, but they said that they had no such policy. Apparently, they used to have a discount for seniors, but it was only once a month.

I presented my phone to get the 40% off a regular price item, and I also had a coupon for $5 off $35 spent. However, the person at the register said that they had already given me the 40% off and that when I took that item off, I was under $35 and didn't qualify for the $5 off. I didn't feel like arguing with them, so I just let it go.

When I presented my gift card to pay for part of the purchase, the first person at the register didn't even know how to run the card herself. She tried to put the card in the slot for a chip card, which obviously didn't work. I had to use a check to complete my purchase, and she had to call someone else over to instruct her on how to process it.

I know that checks aren't the most popular payment method these days, but Jo Ann does accept them, so their employees should be trained on how to process them. I usually write a check at this store unless I have cash on hand.

When I got home, I checked my receipt and found that they hadn't given me the 40% off or the $5 off $35 purchase. Now, I have to go back to the store to get what is owed to me. I hope that the Parkville store can fix this for me because I plan to be in the area this week. The BelAir store recently underwent an expensive renovation, but I find that the staff at Parkville is much more friendly and accommodating.

I gotta say, Joann Fabrics is a real disappointment. I mean, if I could give them less than one star, I totally would. But since that's the lowest rating they got, I had no choice but to give them one star. And let me tell you, they don't even deserve that.

If you're looking for a terrible online shopping experience, then Joann Fabrics is your go-to. They are completely clueless when it comes to handling and supporting their online shopping platform. And don't even get me started on the 6-10 business days they say it takes to process your order. Like, seriously? Who needs that long to gather up a few things and put them in a box?

So, I placed an order for some holiday items and waited patiently for 14 business days. But guess what? No update on when it would ship. And when I called their customer service center, they were completely helpless. They had no idea what was going on and kept giving me different information every time I called. And to make matters worse, I suddenly received an email saying that almost all of my purchased items were out of stock. Like, what the heck? I placed the order three weeks ago and now they're out of stock?

Every time I talked to their customer service team, I got no direct answers to my questions and they promised to take next steps but never did. And when I finally got someone who seemed to know what they were doing, they told me that my order was coming from the local store and had been waiting for shipment for the past four days. Like, seriously? It takes four days to put tape on a box and call UPS?

If you don't believe me, just read the other reviews here. You'll see that Joann Fabrics is stuck in the stone age when it comes to online shopping. And their senior management must have skipped Customer Service 101 in business school. I mean, seriously, avoid these guys like the plague. Don't ever shop here - EVER. I, for one, will never spend a penny in a store that treats customers this way. And you shouldn't either.

I recently made my first order from Joann Fabrics, and unfortunately, it did not go as smoothly as I had hoped. I ordered 16 skeins of Paton's Natural Mix Worsted Wool, and the order arrived in two separate shipments. The first shipment contained 6 skeins of the color I had chosen, which matched the color shown on the website. However, the second shipment contained 10 skeins of a completely different color.

I immediately contacted Joann's customer service on Friday the 13th of December to explain the problem. I informed the representative that I was leaving for the UK on Monday the 16th of December and would be abroad for almost three months. I needed the replacement yarn as soon as possible because I had already started my project with the 6 skeins of the correct color, and I planned to finish it in time for Christmas in the UK.

The representative and I spent about 15 minutes on the phone, during which she put me on hold a couple of times while she spoke to a manager. She promised that she could expedite the shipping of the replacement yarn and that I would receive it on either the 14th or 15th of December. I was initially skeptical because it was the weekend, but she assured me that it would arrive on time.

A few hours later, I received a message from Joann's that the order had shipped. However, the message also stated that the order would not arrive until Tuesday the 17th, and the tracking information showed that FedEx had not yet picked it up. Despite this, I trusted the representative's promise that I would receive the yarn on time.

On Saturday the 14th of December, I checked the tracking status and saw that FedEx had still not picked up the package. I called Joann's customer service again and spoke to a man who told me that there was no way the package would arrive on a Saturday or Sunday if it had been ordered on Friday. I explained my situation and the potential for the package to sit on my front steps for three months while I was out of the country. He said he would speak to the order department and see if they could get the package to me before I left on Monday. He promised to call me back that afternoon but never did.

That afternoon, I emailed Joann's to cancel the order and detailed my poor customer service experience. Unfortunately, the yarn still arrived on my doorstep in the US on the 18th of December, while I was in the UK.

Overall, my experience with Joann Fabrics was disappointing. While the representative I spoke to initially promised to expedite the shipping of the replacement yarn, it ultimately did not arrive on time. Additionally, the lack of follow-up from the customer service representative who promised to call me back was frustrating. I hope that Joann's can improve their customer service in the future to prevent similar situations from occurring.

I recently bought a wreath from Joann Fabrics' website and it was absolutely stunning. The best part was that it was shipped just a few hours after I placed my order and arrived at my doorstep within a few days. I was so impressed with the quality of the product that I showed it to my mom, who was also looking for a wreath to hang over her fireplace. She found a few options online that were said to be available in-store, so we decided to go check them out in person.

Unfortunately, when we got to the store, we couldn't find any wreaths except for a couple of Christmas-themed ones. However, we did come across some Bloom Room stems that were advertised as buy one, get three free. My mom had been looking for these to put in vases, so we spent quite some time going through them to find the perfect ones. When we finally got to the checkout, there were two customers ahead of us. The phone started ringing, and the cashier picked it up. When she was done with the call, it started ringing again, and instead of calling over the next customer, she answered the phone again. We all just stood there looking at each other, wondering what was going on. Finally, she put the second call on hold and helped the women in front of us. When she was done with them, she picked up the call on hold and told the person on the other end, "I'm sorry I checked and we don't have any." It was clear that she was lying to the customer, which was not a good look for the store.

After that, she called us over and rang up our items, which came to almost $50. We pointed out that the sign for the Bloom Room stems said buy one, get three free, but she told us that all of them had to be the same. This requirement was not mentioned anywhere on the advertised signs, which would have been helpful to know. The cashier didn't seem to care about our frustration, so we just left everything on the counter and walked out. It was frustrating to spend so much time shopping for something only to be met with a "screw you" attitude. As someone who works in customer service, I would never treat customers in such a poor manner, whether in person or on the phone. However, based on the reviews I've read, this seems to be a common issue at this store. While part of the blame lies with management, the workers also need to take responsibility for their actions.

We have other options for shopping and will use them instead. Even though my online experience with Joann Fabrics was great, I won't be ordering from them again. For the record, we were at the Centereach, NY store, but I doubt anyone from the company cares.

Yo, I gotta say, I had a pretty rough time with Joann Fabrics. I ordered 7 paper pads online and they only shipped me one! Like, what the heck, man? And when I checked my account, it said they shipped all 7. Are they trying to pull a fast one on me or what? I mean, my card wasn't even charged the full amount, so it seems like they're just making stuff up.

And to top it all off, they didn't even bother to contact me about it. They just shipped me one pad like that's what I wanted or something. I can't do anything with just one pad, you know? If I wanted one, I would have ordered one. But no, they had to go and mess everything up.

Honestly, I don't think I'll be shopping at Joann's again. They're way more expensive than Michaels and they don't even offer anything extra for the higher prices. And Michaels always contacts me if there's a problem with my order. Joann's could learn a thing or two from them.

I'm gonna return the one pad to my local Joann's store and forget this whole thing ever happened. It's not my fault they can't get their act together and fulfill an order properly. And if they end up shipping the rest of the pads later, I'll come back and update this review. But for now, I'm not impressed.

Joann Fabrics is a store that I have mixed feelings about. As a fashion student, I am often in need of fabrics for my projects, and Joann's is the only store in my area that has a decent selection of fabrics that I can feel in-person. However, every time I walk into a Joann's store, I am met with disappointment.

Firstly, the customer service at Joann's is terrible. The employees are rude, unhelpful, and often unknowledgeable about the products they sell. If I have a question about anything related to the items they sell, I am more likely to find the answer using Google than asking an employee who will definitely waste my time. It's frustrating to have to deal with employees who don't seem to care about their job or their customers.

Secondly, Joann's is never fully stocked with basic fabrics that are not hard to find. It's frustrating to go to a store looking for a specific fabric and not be able to find it. I have been to several Joann's locations, and each one is the same. It's disappointing to see a store that doesn't seem to care about its customers' needs.

Lastly, Joann's has a problem with their coupons. They often don't know how to use their own coupons, which can be frustrating for customers who are trying to save money. It's not uncommon for me to have to argue with an employee about a coupon that I know is valid.

For example, the other day I went to Joann's Polaris location looking for Copic Markers and black Organza fabric. I walked over to where the organza was and didn't see any, so I asked an employee if they had any in the back. Instead of looking for it, the lady told me, "Well if ya don't see it we don't have it." I then asked if she could look in the recently cut fabric, and she went over and said, "Yeah, we don't have it." I was disappointed but not surprised. Then I walked over to the markers section and all they had were off-brand markers. I asked another employee if they still sold Copics, and she said, "Uhhhhhhh idk." I asked her to find out, and she asked on her headset and said they had a few in the back but someone came to their store and stole the entire wall display of Copic markers. This is a great example of Joann's employee's stupidity. A customer came in and stole an entire display case of markers, and they did nothing about it.

In conclusion, I wish there were other fabric stores in my area that had a decent selection of fabrics that I could feel in-person. I truly wish I didn't have to give a single penny to this awful company because I honestly wish it didn't exist. But because it is my only option, I am going to continue to write reviews on my experiences until there is significant change.

I had a really bad experience with Joann Fabrics recently. I was supposed to receive two refund checks from them on January 10th, but they never arrived. I tried to get in touch with the store manager and assistant store manager, who had helped me with some returns in the past, but they weren't able to help me this time. When I contacted customer service, they told me that I could either pick up the fabric I had returned or take a store credit. I was confused about why they were asking for so much information about my return, but I gave it to them anyway.

The store manager told me that their policy had changed and that I was being penalized for it, even though I had done everything right. They even implied that I had stolen some unbleached muslin, which was ridiculous because I had returned it and the sales associate had scanned it and identified it in their system. They gave me the choice of picking up the fabric or taking a store credit, and I ended up taking the store credit because they threatened to take it away if I didn't use it soon.

I was really upset about this whole experience because my late mother had been a loyal customer of Joann Fabrics for years. She had taught quilting, cake decorating, and needlework classes in Bellevue, Nebraska, and she always encouraged her students to shop at Joann Fabrics. It's really disappointing to see a store treat a loyal customer so poorly.

I'm going to tell everyone I know about this experience and warn them not to shop at Joann Fabrics. It's really shady and cowardly of them to try to defame my character without any evidence or explanation. I hope that other people will learn from my experience and avoid doing business with this company.

I gotta say, my experience with joann.com was a real doozy. I was trying to take advantage of a sweet online deal, so I placed an order for pickup at my local store while I was already there. Seemed like a good idea at the time, but boy was I wrong.

First off, the online ordering tools are a real mess. I had no idea that orders placed after 5pm wouldn't even be sent to the store until the next day. And even worse, the confirmation email I got just said "we'll let you know when your order is ready to pick up." Like, seriously? How am I supposed to plan my day around that?

So I waited in line for a whopping 50 minutes, only to find out that the store couldn't find my order. They tried everything, even calling the store manager at home, but no dice. And to make matters worse, there was no way for me to cancel the order online or in-store. I was stuck in limbo, unable to get my items or my money back.

I did some digging and found out that buried deep in a "Pick Up Information" web page is an 888 number for customer service that can supposedly cancel orders. But when I called, they didn't even pick up! What a joke.

The store employees were really nice and tried their best to help me out, but they were clearly frustrated with the whole situation. Apparently, a lot of customers have been having similar issues with the online ordering process. And to top it all off, if you don't pick up your items within 3 days, they just put them back on the shelves with no refund. What kind of nonsense is that?

Honestly, I don't think I'll ever use joann.com again. It's just not worth the hassle. If you're thinking about buying something online for pickup at a local store, I'd steer clear of this site. Save yourself the headache and go somewhere else.

I recently had an experience with JoAnn Fabrics that left me feeling disappointed and frustrated. I had ordered 2 yards of NFL New England Patriots Fleece material online to make a blanket for my adult son who is currently battling liver cancer and undergoing chemotherapy. Unfortunately, all local JoAnn stores were out of stock of this hard-to-find NFL print, so I was forced to order online.

I was impressed with the fast turn-around time and received text message alerts that my order was on its way. However, when the shipping box arrived, I was shocked to find that what I received was a length of an unknown gray fabric wrapped nicely around a cardboard bolt, rubber banded in place with a shipping ticket tucked beneath, and nothing else. If it wasn't such a highly sought after fleece pattern, I probably wouldn't suspect anything intentional and regard it as a simple mix-up of orders. And it still might be...

I called the Customer Service number given on the back of the ticket (***120.) After pressing #1 to choose English as my preferred language, I was then asked to press #1 or #2 to confirm my age as being over or under 60-yrs. This made me feel uneasy, but I proceeded with the call. However, I was routed to a live person who had NOTHING to do with JoAnn Fabrics. This woman immediately went into a non-stop sales pitch for me to buy a Medic Alert device. She wouldn't stop talking, even after two or three polite requests to let me speak. I hung up.

Thinking I had misdialed, I tried again. This time I was routed to a car insurance sales pitch. This made me lose faith in JoAnn's customer service legitimacy and began to consider an intentional swap of my NFL fleece. Having read so many customer service horror stories posted on this site, I'm somewhat convinced JoAnn's upper management is corrupt, out of touch, or simply doesn't care. If so, that would explain all of the many complaints posted to this forum... mine included.

When I visit our local JoAnn store on Monday to get my money refunded, I'll speak to their manager. But like so many others who have written, I will likely not shop JoAnn Fabrics again -- in person or on-line. Hobby Lobby and Michaels will be my sources for crafts, fabrics, etc. in the future. The ancient Romans warned "Caveat emptor" or "Let the buyer beware!" and I now understand why.

I placed an order for some Mod Pod Puzzle glue on April 23rd, 2020 from Joann Fabrics. Due to the Covid-19 pandemic, I opted for curbside pickup and paid online. I received a confirmation email and my Order# showing that my item was in stock. However, about 10 minutes later, I received another email asking me to hold on and not pick up my curbside order yet, as they were pulling my order and someone from their JoAnn Team would contact me when it was ready for pickup.

I waited patiently for a curbside pick up email, but it never came. After waiting for almost three weeks, I decided to call Jo-Ann Fabrics on May 8th. To my surprise, an extremely rude customer service woman answered the phone and told me that my order had been canceled because my item was out of stock. I was shocked and asked her why I was never contacted either by telephone, email, or text to let me know that my order had been canceled.

I told her that I was looking at the item online on their Jo-Ann Fabrics website, and it showed that the item was still in stock. However, the customer service woman hung up on me. I was extremely disappointed and frustrated with the way I was treated. I attached my confirmation email and another picture showing that they had my item in stock, but yet, they canceled my order with no explanation whatsoever.

The customer service was extremely rude, and I had to wait for three weeks for my order. Even though it showed my item in stock, I was never notified that the item was not in stock, and I was never notified of anything. I will never buy anything from Jo-Ann Fabrics again.

Their inventory needs to be adjusted, counted, and corrected to show that they are out of stock if they don't have the product in stock. They should always contact their customers when they find that the inventory is wrong, and the item is out-of-stock or on backorder. They should not cancel an order with no explanation.

Their business practices are shoddy, and the lady on the phone yesterday should be fired for hanging up on me. I was being polite on the phone, and I did not deserve to be treated that way. This was the worst experience ever, and it was a complete waste of my time. I would like a store manager or a district manager to call me as soon as possible.

I am disgusted by their business practices, and I hope they take this matter seriously. It is important to keep their customers informed and treat them with respect. I had to go back and look through my credit cards to make sure that I was credited back for my purchase. This was a complete inconvenience, and I hope they learn from their mistakes.

On Saturday May 15, 2023 at approximately 5:15 at the Joanne's Fabric and Crafts store located in CIinton, Utah, I was abused and assaulted by a manager who also attempted to rob me for her mistake on a return. The employee whom made the mistake on the return confessed in front of the abusive Manager named Arlett that she had made a mistake, but the abusive manager became very aggressive and forced me to accept a gift card or else she would not give me my purchased item back. As she robbed me, even though I have a receipt to prove otherwise, she began yelling and pushing me out of the store as she also intimidated me with her body and my shopping cart pushing it out while I politely insisted I had a receipt and now a gift card I had to spent. She yelled "I don't give a [censored]", in front of many other customers and finally backed off while still making fun of me while helping other customers wearing masks.

I recently visited your store a few times here in Merced, California and every time I go in there I am being harassed by your employees. They follow customers around watching what they are doing as if everyone is going to steal the fabric. The employees there have poor customer service especially when its within 30 minutes of closing. Today is April 14, 2023, my mother and I had decided to go in and look for needles and a few other things I knew the store carried but as soon as we walked in the door an Employee, Becky, immediately turned to my mother and I and said, "We are around closing time so don't go fill a whole basket of fabric for us to cut." That was completely and utterly wrong for her to say. I have spent so much money at other stores of JO-ANN's and never had such rudeness and felt so disrespected by any other employees of any other stores. I will not recommend this store to any of my fellow people!