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Last Sunday, I purchased some fencing materials and was overcharged $400.00 by the cashier. I immediately called this to the cashier's attention and she sent me to the customer service counter to get it fixed. After waiting for about 30 minutes (the return line was out the door) I asked the assistant manager for help. He informed me that they would have to refund me in cash. I told him that I needed that $400.00 in my account and my work hours do not allow me to get to the bank on weekdays. I asked him to please credit it back to my account. He told me to take the cash to an ATM. He didn't seem to concerned about my outstanding checks and the possibility of one of them bouncing. The cashier made a simple mistake. No problem. Home Depot refused to fix it and didn't even offer any sympathy or apologies. Not even a coupon or some token of their appreciation of my business. They CAN credit a debit transaction, they just REFUSE to for some unknown reason. I had already spent at least an hour in the store looking for things that they were out of and eventually having to settle for substitute materials. Much of that time was spent playing hide and seek with the "experts" (they are VERY good at that game). Then I got to spend a half hour in the return line with Home Depot holding my $400.00 hostage to finally be told to take my cash and go stuff it in an ATM. I used to love Home Depot and would very rarely shop elsewhere. I completely remodeled my last house with materials from HD. If anyone from HD is reading this, you should take note that your declining product selection, ridiculous refund policy and your habit of understaffing your stores have been pissing off your customers for some time. However, this assistant manager and his uncaring attitude adds insult to injury. I'm probably wasting my time though, I'm just an average Joe who only spends $10k a year at HD. SAVE MORE. GET MORE DONE? Neither in my case! LOWE's is the way to go from now on.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, this is Tinzley with Home Depot Customer Care; I am sorry about what happened to you and would like to make things right. We do care and thank you for sharing this with us as we always seek ways to improve our service. Can you send an email to tinzley_care@homedepot.com with the store location?
I believe people make mistakes at the home depot, and nobody is perfect. The associates at the Home Depot DO TRY THEIR BEST. AND THEY ARE UNDER ALOT OF PRESSURE SELLING THOUSANDS OF DOLLARS OF MERCHANDISE, AND GETTING PAID MINIMUM WAGE TO DO IT. HOW WOULD YOU FEEL IF YOU HAD TO RING UP AN $2000 ITEM, AND YOU ARE BEING TIMED, WATCHED ON CAMERA, AND GRADED ON PERFORMANCE BY TERMINATION, YOU ARE ON THE SPOT 24/7. IT SEEMS A BIT NERV RACKING?
Home depot associates are paid very well actually, typically any mistake made while ringing up a purchase would be in the data entry department since they scan bar codes unless of course they scanned your items to many times and then the theory of beng timed doesn't make sense.
Personally I don't buy this complaint at all even on my worst day at the depot I've never had to wait 30 mins anywhere. And personally when I purchase things I make sure the price is right before I pay for my purchase maybe that's just me.
Home depot workers are paid min wage or a little over...not very well at all. This complaint seems fishy. I mean I would definately notice if the total was $400 more than what i expected to pay. Either the OP is lying or they are completely unaware and clueless in life. And they were willing to refund the money it's not their fault you can't make time to go to the bank...and working weekdays is not an excuse as the bank atms are open 24/7 LOL
This "Shopper" has some credibility issues. I am guessing they work for some modern day slave driver that will not under any circumstances let their employees have a little extra lunch time to take care of personal business or perhaps come in a little late one day so he/she can go to the bank. Also, most banks are open on Saturdays until noon or after. And, as said by others Bank ATM's are open 24/7. Also, like others, I have shopped both the Home Imp. giants for many years and have never ever seen a "line out the door for returns" even when the housing manufacturing boom was in full swing. Yes, there are stores where the staff seem to be in hiding when you need them, but a complaint to the shift supervisor usually takes care of that and LOWES is a much better experience than HD in this regard as they seem to be on the hunt to help in contrast to being few and far between as is the staff at HD. I have friends that work at both LOWES and HD and they tell me there are constant training sessions to improve quality, accuracy, and especially attention to customers needing help. It just seems LOWES' people take it to heart more than HD. I shop both and am usually very satisfied with the experience. This person is being pretty unreasonable and throws all this crap that his/her life is just soooooo busy to go to an ATM or Bank on a Saturday...Really? Besides, any overdraft charges that may have been applied to their account would be easily refunded by the bank when he/she called them to report the error...but then, it sounds like she doesn't have time from her "slave job" to make a call to the bank...not real...stop the fabrications.
Home Depot Double Dipped
The cashier over charged me for an item and when I brought it to her attention she " fixed it. However the money came out of my account, as well as the money for the correct sale. Now it is almost a month and there has been no response from Home Depot Canada...there ARE no managers here, you must deal with cashiers. I had to make a trip home to retrieve my bank statement and have wasted far too much time on this, although it is $35, not $400 or $1000. I usually avoid the store, and shop local, but Karma bit me for the temporary lapse in judgment. It won't happen again