Home Depot
Reviews and Complaints

Hello,

I'll start by saying Ancilla Bennett at the Castle Rock, CO store is SO nice, sympathetic and actually apologized that our repairs are still not completed.

I work for Johns Manville and know how hard it is being a big company and wanting positive relationships within the industry at a local level…. but I'm getting nowhere and now contacting your team at corporate.

To recap:

Our install date of laminate flooring was May 2021, gaps appeared late summer 2021; corrections to leveling was done November 2021, transition strip added December 2021.

Thin set was spread around in some areas for leveling which in turn leaked down to our basement. Brought it to our installers attention who wouldn't go into the basement to see the mess.

The gaps returned in the same areas notified Home Depot representative May 2022.

Mohawk sent their own inspector July 2022 (Manufacturer: Mohawk Claim # R-8180542

Type of Flooring: Laminate

Type of Finish: N/A

Total Sq. Ft.: 1185 (approximately)

who again identified install issues that the November 2021 repairs did not correct. As of today January 6, 2023 (after COUNTLESS follow ups asking for repairs to be done) we are STILL waiting for repairs.

I’ve personally stopped at the store and talked to Sue in flooring, talked to the store manager Shawn….who stated Sue should be helping with this, he can't do anything. "she has the relationship with the installer". She has stated she’s still waiting on the installers to respond back.

Extremely embarrassing during the holidays hosting family and friends with the very obvious poor flooring installation. A family member highly recommended Home Depot as they had a fabulous flooring install experience. So we went with you guys on their experience alone, not getting other companies to give us an estimate for flooring. At this point and time, I wouldn't be back.

Can someone PLEASE help push getting them to respond and fix our floors?

Thank you for your understanding

Heidi Geving

720.244.6618

heidi.[protected]@jm.com

I placed an in-store order for a toilet that wasn't available at the store along with two items needed for the toilet installation. That was on 12/21/2022 - Order WB34046797. The items were due to arrive at the store for pickup between 12/30/2022 and 1/4/2023. I chatted via online on 1/3/2023 and I kept a copy of the chat session. That person told me that it was due to arrive by end of day on 1/4/2023 and that i would receive an email. I never received an email and this morning, 1/6/2023, I called customer service and the person told me that the order was cancelled on the afternoon the same day it was purchased. I told him that I NEVER cancelled the order and I wanted to know who at Home Depot would do such a thing - I also never even received an email that the order was cancelled and the person I chatted with on 1/3 never said the order was cancelled so SOMEONE IS LYING. Meantime I have no toilet for my bathroom. What an absolutely HORRIBLE experience. No one on customer service phone line would help me. They said the order was cancelled and that was that. I want this toilet and for the inconvenience, it should be delivered to my home.

I have even tried contacting someone at the corporate office and every person I spoke with would not provide me with a correct phone number. I got the run around for almost 2 hours constantly being reverted back to Customer Care.

In purchasing my LG Washer/Dryer Combo in DEC20 at the Falls Church HD your salesperson convinced/pressured me to pay extra for your 5-year warranty plan. I paid an extra $195 per each appliance I purchased that day. I also financed it on your credit card.

However, now we learn that the warranty process can take up to 21 days to have it resolved and may not be resolved at all.

As a pro account customer it surprises me that your customer would receive such poor service on your warranty.

I understand that All State is now your insurer and not Asurion and so I believe that's why we are getting such poor service. HOWEVER, as we purchased this through you, I would suggest two ways you can make it right:

1. Please stand behind your products and sales people and step in to speed up this process and offer our money back on this useless warranty — especially since the warranty from LG cost less and is a faster recovery period.

2. Please consider letting us get our own qualified professional appliance repair person to fix it and then reimburse us the price.

I recently purchased a Husky tool box for my Dad for Christmas and I had it delivered to his house. This tool box was first delivered Monday December 26th but we sent it back because one of the wheels was defected. I had another one sent from a different store (I placed the order at the same store I originally purchased the tool box). This tool box was delivered Saturday December 31st. Upon taking the tool box up the porch stairs, it fell over and almost crushed my Dad. One of the wheels was not attached to the box as it was missing a C-Clip and some bolts. We continued to take it up the porch stairs and into his home anyway.

We want to keep the box we just need the parts and Home Depot refuses to help. They gave me a number to call Husky since this is the brand of the tool box. I called the number today, January 4th but I was sent to a Home Depot representative who said she would try her best to get the parts for me.

My issues are:
-I had this box delivered twice for a wheel issue
-both times the wheel was not assembled to the box
-The box almost caused an injury, where the company would have been at fault due to not having the box properly and fully assembled (twice)
-I have reached out to Home Depot in person and all they could provide was a number to call.
-I reached out to a provided number today but was not reassured about receiving my missing parts.

I am receiving no help with a tool box I would really like to keep, where I believe the store and the brand are at fault for improper assembly.

I ordered a ladder on 12/26/2022, order WP55695540.
The next day I received a order shipped email with a tracking link.
After a week of clicking the link and just getting a blank screen I decided to call Home Depot customer service on 01/02/2023 to cancel the order.
She informed me that the 45 minute cancel option was passed.
I asked her to look into when I will actually receive the item. Three weeks is ridiculous for delivery.
She put me on hold and returned telling me it had not left the warehouse yet. I again requested it be cancelled since it was not on a truck.
She told me it was too late in the day to contact the warehouse and she would so tomorrow, and opened a "Case".
Case Number: [protected]
Created on: 1/2/2023 5:15 PM
Order Number: WP55695540
Order Date: 12/25/2022
It is now 2 days later and no response.
A couple things. It appears Home Depot changes the order to "Shipped" when it has not actually left the warehouse most likely so they can bill your credit card.
If as we learned during the support call that the item was still sitting in the warehouse, I see no reason it cannot be cancelled. Seems almost like a scam to me. It is still showing a delivery date of 01/18/2023 which proves it is not on a truck yet.
I suggest you all stay clear of Home Depot.com for orders. This is a very poor business model.
There are better options out there. Home Depot's biggest competitor was able to get me the ladder I desperately needed in two days.
Now I am stuck trying to figure out how to return this large item (when and if I actually receive it) to my closest Home Depot.

My mother in law bought me a tool box that i returned last night to the Ocean City Md. Store and everything went fine with the return but when i returned home she stated that the card was all used up for her Christmas shopping and she through it away.

The store credited the Visa gift card that she tossed.

I have both the receipts, orginial perchase and the returned receipt.

Please help theres 95 dollars floating somewhere.

[protected]@gmail.com

[protected]

I recently bought a dryer. The delivers put on the Sleekly type duct work. They told me I would have to order an adapter to hook on to the dryer. The adapter was sold at their store in Ferguson, Missouri. Looking at the that type of duct work it uses is not even recommended and could cause a possible fire if lint gets stuck per one of their You Tube video. The stuff tears very easy and when trying to put on the adapter on then which is an old 3"wide duct the end they put on slipped off when myself trying to put on the I bought adapter on the opposite end which keeps slipping on me which I put from the not crinkly end in to the sleekly type duct as they had done on the other end going to the vent. You could see the circular band was put on the duct that goes outside and the duct was ripped. The previous dryer used an adapter to go from 3" to 4"duct and used the old 3" metal duct to go from outside to the adapter. Their delivery was great, They also removed the old dryer which I paid for and that was fine. Also I had the doors off my French doors going from my living room into the kitchen. My order number was H3013 323739 for a Hotpoint dryer. Foolishly I gave installers a good review before I realized what was all involved.

Their customer care email listed, [protected]@homedepot.com just bounces back and says they do not monitor it anymore. If you call their customer care phone number, [protected] just gives me the run around with a pre-recorded voice and does not give me the option to talk to someone.

Home Depot installed the wrong sliding door on my patio and they installed it so sloppily that whatever adhesive sealant they used has dirt on it and is all over the white finished frame. Absolutely no pride for their work! I complaint about this but nothing was done. So NO do not use their Door and Windows installation Services. They are lousy and difficult to get answers from.

Dec 7th I ordered a vanity on line then was told order is confirmed and day & ross will be the carrier. Dec 23rd it arrived at the day & ross facility, no phone call as to a delivery date. Dec 27th I phoned day & ross, they said it was delivered and the oh ah no you were not home. Well iv'e always been home waiting for a phone call or perhaps my delivery! Then I was told roseneau trucking had it for delivery, why? Again no phone call about anything, I called day & ross back and asked where is my vanity? Well roseneau gave it back to day & ross but again no phone call. So when I called back and said get my order delivered, they had to find it in ther warehouse and get it to me the next day, dec 30th, nophone, dump and run, no signature no sorry for the mix-up. Nothing! I highly suggest you have another trucking company take care of your customer delivery orders as day & ross don't care about us!

En la Primera Semana de Abril De El 2022 vicite a The Home Depot para lpedirle, estimados para cambiar Piso de Losa, Plomeria y Gavinetes de Cocina.

En el Departamento de Cocina me tomaron tada la informaccion de los trabajos por realizar, para enviarme las Companias que me darian los Estimados los cuales se suponen ivan hacer gratuitos. fue Alguien el Dia 8 de Abril de Plomeria y no quiso darme el estimado porque era un Reclamo de Seguro.

El Dia 9 de Abril fue Alguien para el Piso y cuando le dige que eras un Reclamo de Seguro. no me hicieron el Estimada

al Final Vino el de los Gabinetes de Coccina y inicio el Proceso para el Estimado pero me dijo que tenias que Aplicar para una targeta de Credito de Home Depo, yo no Queria pero me Convencio Hacerlo y el mismo me lleno la Aplicaccion dijo Que llamaria al banco para la Aplicaccion y a Mi que contestaras todo que si a la persona que me Hablara. Me Aprobaron $16,000.00 yo nunca recivi el estimado que qedo el Senor de Eniarme y a los 2 Mese me Llego u bill de $15586.00 sin Comprar nada ni Recibir Nada Solo por pedir un Estimado

Online order place way back on Nov 20 and as it was to be delivered to a commercial address, I paid extra to have it delivered on friday nov 25 between 10am and 2pm.

As an fyi the commercial address is a warehouse type building with 8-10 different businesses at the same address.

My order of 3 items was split, with 2 items delivered on friday at 8.42pm and it was placed outside a business called South 40 Brewing, which is not the delivery address I provided, nor was it delivered at the time frame I paid for.

Other item delivered on saturday nov 26 at 6.50am, wrong day and time, and from th picture I am not sure exactly where it was dropped off. It was signed for but not by anyone from Seabridge.

In any event neither drop offs were at Seabridge International, which is the address I provided, and neither in the time window I paid for. Items were probably stolen due to being left outside after business hours.

Seabridge is a freight forwarder and there items were to be consolidated with other orders from other suppliers (all of which I received without issue). Once consolidated they were to be loaded on a ship and delivered to Bermuda.

This process takes time, so hence the apparent delay in my follow up, plus tracking notices I received said the item delivered. It wa sonly when the shipment arrived in Bermuda did I realize that no HD items where there.

I have called your customer support several times with no joy.

What garbage this is. To contact [protected]@homedep.com I sent the below and got an email back saying this box is unmonitored. Now I'm really perturbed. I'll post it on FB.

[protected]@homedepot.com
Re: Bad service on getting my new refrigerator.
Your estimated delivery date is
Saturday, Dec. 31
Order number H1117-117698
Order date Nov. 29th
My response to the delivery:
12-28-22
Okay on delivery. I'll be waiting for you.
Greg Topliff
Customer Service,

I responded to an email sent to me referencing it above. When I didn’t hear back I went back to the email responding with the below. What I got back was an email to call your store. Being already pissed off, the recording refused to let me speak to a person. I called again after fighting with more recordings and spoke to a guy named Francisco who transferred me to Eva who told me they wanted people to call up to find out about deliveries contradicting what the email said about letting me know the day before my delivery and the time. Lastly, Eva asked that I stay on the phone for a survey so, I did. I waited a minute or two only to be told by a recording that they couldn’t connect me and gave me a busy signal. This just added insult to injury.

Greg.

I posted the below in the email I got about saying OK and was forced to call when the response was not to respond to this email. Why that was is beyond me.

12-30-22

Home Depot Rep,

I've been waiting all day for your email and time window to let me know you are coming tomorrow per the above email telling me I have a delivery coming. I have yet to be given either. This is not acceptable to say the least. My delivery date was originally scheduled for the 12th of December now I'm being made to wonder if you people are worth dealing with. I have spent many thousands of dollars using your store renovating 3 different houses over the years. Don't make me regret giving you my business.

Greg Topliff

I am located in New Hampshire State. We have energy efficiency rebates run by NHSaves.com Home Depot has ProTerra 80 Gal. 10-Year Hybrid High Efficiency Smart Tank Electric Water Heater on sale for $2,272.91 from the "MRSP" of $2,841 (internet# [protected] / Model# XE80T10HS45U0. In this product page they have a link stating "Get up to $900 in rebates for 'my zip code' ". I click through and i am very familiar with this program. This link sends has a home depot pop up with a link to "Get instant Rebate" which takes me to "https://e-rebates.org/nhsaves_hpwh" which as me to enter my last name, home address to where the water heater will be installed and my phone number. It will check my eligibility and then ask which of the two big box stores i will purchase the water heater. I click onto Home depot and i will have a PDF generated from my energy company and with a rebate code number with bar code. It shows the Home Depot Logo with the words below the logo " In-Store Purchase".

So I go to my local Home Depot and they say. This item is only available online only. So I have a product I want to purchase. But the rebate works only in store but the rebate product only can be ordered online. Is it me or is this a bait and switch?

I have screenshots and files to prove all of this. One of the images I block the rebate number but it does show the date and time I applied for the rebate and the expiration. I also contact NH Saves to insure the program is still funded and it is.

Home Depot is misleading me and all the customer who are looking to improve their homes with energy efficiency products. These programs are designed to encourage people to do a small part in our lives in improve the quality of life for the future generations and its taking advantage of these programs where it makes average people just give up in the process.

My name is Charlene Weaver I purchased a new refrigerator on November 8 from the Upper Marlboro store. I don't have my order number because I have misplaced my papers. We set up to have it delivered on November 15. Got home and the email said November 16. Not a big deal. They came to install my refrigerator but was told that they cannot unhook my old line and install it. They called to have the new line put in. Never heard a word from them and then in the next day or two my well went bad so I had to put everything on hold. On November 23 they came and installed it and called your people to have it hooked up. They told me to give them 48 to 72 hours to hear from them. I never heard from them. On November 30 I called the 800 number and was told that they didn't have my name. So that gentleman put my name on the list. On Dec 6 I called and talked to David. I got the same song and dance and said they did not have my name on the list. So he put it on there. He told me if I did not hear from them by Friday to give him a call. Guess what? Once again I did not hear from anyone and I called the store in Upper Marlboro to talk to David. Lo and behold, David was off that day. Are you serious? I wrote a letter to Corporate Headquarters in Atlanta, GA, and told them that I wanted something done before the end of the year. I have not heard a word from anyone there. What do I have to do to get my ice maker hooked up. It has been 7 weeks since I placed my order and this is getting to be so frustrating. Actually it is worse than frustrating. I have a shutoff valve in my ceiling and I just need my new line hooked up. Is that too much to as? It seems like not one person gives a rats [censored] as to helping me getting it done.

So far the customer service at Home Depot rates about a -50 in my book.

Was at Home Depot this AM (12/29/22) in Miami (Flagler and Palmetto)

My 83 yo mother wanted to have keys made for her house.

She asked an associate (female) who pretended to look around for another associate to help. Nothing happened. Then I went looking for some help-found the original female associate, along with another female and a male all passing gum around. Asked them to help with the key machine. The 2 females ignored me - the male kept telling me about the automated machine.

I asked him if he could please run the machine and he kept referring me back to the automated machine (which had a line).

I showed my disappointment and walked away to find a manager, he noticed and followed me and then went to the machine to make my mothers keys. It took him less then 10 minutes.

We use Home Depot a lot.

I remember a time when the associates would “ask if you needed assistance” now? Not so much!

I understand it’s difficult to find good employees. And it’s very easy to blame “covid” but this has been going for sometime prior to it.

What I don’t understand is all the automation. Automated check outs, automated key machines?

There are still people left who want/need, for various reasons, a person to help. Not a computer.

Please consider training your employees to be kind and helpful again. Don’t forget that you need us to buy from you, just as much as we need you to provide quality products for us.

Right now, Lowes is surpassing Home Depot in employee helpfulness.

Happy new year!

Donna

We bought this tree Nov 2020, used it for one month. When we put it together for Christmas 2021 the bottom part of tree kept going in and out. I contacted Home Depot . I was told that the plant in China could not deliver until Nov 2022 but that we would get the bottom part of this tree replaced.Since Nov 1 202, I have called and held on and been cut off numerous times and promised by 2 different customer care people that we would be receiving the bottom part of the tree. I was told that I would receive e mails as the transaction took placed. I have received nothing .

We spent a lot of money on this tree and it should have worked for more than a month, the first year we had it.

i am so disappointed in our purchase. Even more disappointed in your customer care and the store.

At this point, I can assure you my business will go to lowes ot Ace hardware.

Our original case number was [protected] , Our customer care person to start with was Erendira.

Kay Smith

[protected]@gmail.com

This is pertaining to the rude customer service rep for the paint department . I was at the paint section to order paint unaware there were an order a pick up side because the sign was on the counter a not eye contact. There were no one there for a while I had to ask one Of the cashiers if they can get someone. While waiting another customer showed up a went on the other side when the CSR reach he attended the other person first then turn to my direction an ask what I wanted I was about to say when he rudely stated “THE LINE IS OVER HERE” an then showed me the sign an told me to read , I was shocked how he embarrassed me in front of others an he kept on telling me to read when I keep telling him that behavior was not called for all I said was I apologize I didn’t see the sign he then showed it to me again an say to read. I requested the manager which I advised what happen as I felt really embarrassed. I kept asking him to quit his behavior a The rep went on to tell me that he don’t care that no one will do anything I then excused myself an went to tell the manager what happened. This type of behavior from employees should not dealing with customers especially on a daily basis if they have an attitude problem. I have been purchasing everything I need from your store on Atlantic an university for the past 13 years an never had a rude person so before.

HORRIBLE SERVICE - LEFT WITH DAMAGE TO HOME.

I purchased the new Water Heater from Home Depot (Riverview) around July 6, 2022, to replace my builder installed water heater from 2009. During this service my home was damaged by Home Depot's Subcontractor (Delta Mechanical). My home had no damages before this service. A builder cannot sell a newly built home without a final inspection, I am the original homeowner and I know my home inside and out. Now my home is Damaged.

I have reached out to Delta Mechanical via a phone call and was told to submit an email to [protected]@deltamechanical.com and to include pictures which I did.

I still continuously called and no response until December 2022. My calls to Delta Mechanical went unanswered until December. Why was only one technician sent to removed and install a water heater. Home Depot what are you going to do about my home being damaged because of your Subcontractor. I can be reached at [protected].

The dryer does not work because it was not properly installed by HomeDepot. Now, we are told the time has passed and it is not covered.

Order# H0280-318805

Samsung diagnosed (Asurion) the problem but will not fix it due to poor/improper installation.

Home Depot sent us to the warranty company and they refused because it is an installation issue.

We are being run around and cannot spend the rest of our lives with constant referrals and finger pointing.