Homechoice
Reviews and Complaints

I am lodging a complain on behalf of my mother who is on pension. She is being harrassed by call center agents everyday for her account that is up to date in payments. This has put a lot of strain on her health because she has not been well.

I have her receipts, which has arranged to be sent to me, which I have attached.
She religiously use her pension money to pay her account with Homechoice every month. I have attached receipt of the payment, which she has to physically go into shoprite store to just pay her Homechoice account!

What is of great concern is that once her account is paid off, she becomes inundated with calls from homechoice sales agents, putting her under pressure to order something! To the extent that she received products which she had to ship back, via the post office, because she did not order these products, let alone need then!

She wishes to close this account after she pays off what she owes. She does not need this account. The call center agents target pensioners, make them feel guilty and in situations like this put a lot of strain in them.

Mrs Maseko will not be able to recover when there is undue stress exerted on her by call center agents, when the issues could be lying through your reconciliation proceeded internally.

Please Homechoice must leave Mrs Maseko alone! Rude, stressed, unhappy call center agents are killing old people with stress, selling them stuff they do not even need, because they impose guilt to these old people symphatise with the (sales angets) who are play on their emotions so they can close the sale!
Sincerely
Phumzile Maseko

Hi my name is Gabriel Babedi I bought 9pc queen comforter set which was delivered there was only 6 piece +two continental pillow cases but the invoice says I have to pay for 9 PC that I didn't get I tried phoning Homechoice several times the first told me they were out o stock they also told me to do an affidavit I did that still nothing how am I suppose to pay for the ather things I didn't get .my cell number...[protected] please help I wànt to return the product I can't pay this much money for 9pc when I only received 6pc

I sent an email 3 months ago to unlock my account. I have made numerous calls to try and find out what is going on but every time I call the consultants cannot help me. The items that I wanted to buy are no longer available. When I call I'm always put on hold for long times today I called again and was on hold for more than 30 minutes until I hung up. I haven't been getting help at all. I locked my account because someone I do not know pretended to be me and tried to purchase using my account. I was told that if I wanted to buy anything in the future I will have to prove that it's me by sending my documents. It has been 3 months now and nobody is telling me anything and this means someone is not doing anything or my account have been unlocked and I have not been told because maybe it's someone who works inside Homechoice that tried to commit fraud using my account for all I know someone could have purchased already using my documents that I sent. Nobody is even telling me that maybe something is missing in the documents that I sent. I was told it will take day but as I have said it has taken longer than that. Hope fully someone will respond to this email. I have automatic replies that my emails were delivered. I called again and was told to change the address that I was sending my documents which is [protected]@homechoice.co.za and sent to [protected]@homechoice.co.za. still when I called they said that they have not received my documents. I called again the lady I spoke to said they don't receive emails via these email. and she told me to Fax the documents. I Have been given the run around so much the Fax is not an option for me. Please assist.

My number: [protected]

I was notified on the 14 .05.2018 that my order CV009054176NA was dispatched. I have made it clear to the sales agent that my order should be delivered to ERF 5, john Simms Street Whk North and not to my postal address 219, Oshakati because I have moved from there to Windhoek. I do not have a postal address yet in Windhoek! Should the order been send to Oshakati, please make arrangement for it to be returned to Windhoek, . I can be reached at 264 [protected] / [protected]

This is for Home Choice to know that up to this date, I have not received my order at the given and agreed upon address in Windhoek.

it's been two years that my matter was never look into. i had a case goods were stolen at my house and they stole nitro game station of my children. but the matter was never resolved, nobody call me. what a poor service from home choice and we must pay the accounts whenever someone call me about my account i mention my case.
it terrible or pain how home choice treated me, it's two years waiting on a case while we pay insurance in our goods.

Miami wardrobe was delivered on the 26 April 2018 @ my house by Ondela from DSV.
Him and is colleague promised 2 finish assembling th wardrobe in 2hrs 30mins, but they took 5hrs 30mins and they were still not finished. They left the wardobe unfished and promised to come finish it on the 29 April 2018, and since then they never come till today.
On sunday their Managers Brenda and Donald both from DSV called and promised to come and finish assembling the wardrobe, they came and they only looked at it and promise to come the following day since it was late, they took The Proof Of Delivery form without my knowledge, and i didnt sign the Proof of Delivery. Till today they are not picking up my calls and tomorrow its the 13th day since i've had this wardrobe here.

I've called the Homechoice Contact Centre more than 3 times, and i was told that they are sending an email to their Warehouse and till today no-one has given me any feedback.

Dear all homechoice customers be aware of homechoice there is too much fraud happening there for you to be safe fellow people stop buying from them they are rubbish service providers.there is no security with them .anyone anytime can use your account to buy.after we not buying from them they are going to rectify their mistake now i find myself owing money i don't know

Good Day

I have paid my account in March and April by EFT for my home choice account [protected]. Every time when I pay my account, i send the proof of payment so that home choice can allocate my payment. Today I have received the statement that I am on arrears with 2 months and they have add an interest for my balance. I am not happy about this especially that I have made my payment on time and I have also send them the proof of payments for allocation on their contact email address. Someone is not doing his/ her job at home choice and at the end of the day, my credit record will be affected because of them. I am not happy about this and I need this to be resolved as soon as possible.

Hi, I have been a customer of HC for a very long time and wondering now if it is under new management or what? after a long time of not ordering, this year I decided I'm going to utilize the online route so I sent my request and was asked for my doc which I sent twice, online and on "mydocs" email of which the emails have been received and read but to my surprise no one is bothering to respond to my emails, I phoned and was asked for my email address and my numbers but still today no one came back to me. I don't know who to contact with my complain now. [protected]

Im writing this with so much disappointment, i bought restonic bed from homechoice last year October, its hardly 7 months the bed is already making sounds. We have been following the instruction of rotation of the bed every month instead its getting worse.

I have been a customer with homechoice for so many years, but what i got from homechoice this time is total disappointment. I don't think i will ever buy anything from homechoice ever again.

Good day
I have just spoken to one of your consultants at 16:55, think she said her name's Julie. I qualify for a R100 birthday voucher for the month of March and I wanted to ask how I should process that voucher when placing my order online.
She then proceeded to insist on taking my order over the phone and I indicated that I am not yet ready to provide my complete selection as I was still on duty. She said she would have to insert the voucher number herself and therefore I cannot place my order online. She then proceeded to drop the phone in my ear!Why are you having such a poor online interface, if that is the truth. Please deduct that R100 from my final amount as I cannot be bullied by sales staff who want to pressurise me for selfish motives. Please respond to [protected]@unisa.ac.za

I have been calling homechoice for over a year asking them to assist me with a fraudulent account that was open in my name and have received no feedback. The account is still showing on my credit record as in arrears and cannot get any credit because of it.

I have been told that it's still under investigation but it's been over a year. When I google the address they delivered the stuff to, it is in the middle of nowhere.

Received a call at 19:47 on 19 march from a lady asking me when I am going to pay my account. She did not give me her name, but continued to tell me what my balance is and that I am in arrears.
Her tone was nothing less than rude and demanding. Yes, I may be in arrears but please do look at my payment history and you will note that I was not always in arrears. I have made two purchases after the initial one, and did not adjust the instalment yet.
When I asked her whether I had ever not paid my account, she said yes.
My payment history-for which I have proof - will show that I have never missed a payment... Ever!
Also... Please note - if you checked my payment history, you will note that I pay around the end of the month. Which means that is probably when I get paid - so yes, that is when I can make your payment.
If you-home choice - would stop harassing me, by calling me every hour on the hour to purchase your goods, I would not have to worry about paying you at all.
A bit of respect, diplomacy and good client service will get you a lot further...

i placed an order with homechoice last year in September 2017 via sales agents going door to door, i received my order which was joy 3ply 4kg mink blanket & macah 3ply 4kg mink blanket which were R799 each that came to a total of R1598,
account opening fee R100,
delivery fee R143.82
facility fee R182.17
Total was 1923, 99
i made my first two payments in November R264 and later R270 then in Dec R300, Jan R280 and un Feb paid R272 but now i receiving an sms after the last payment saying thank you for your payment, your outstanding balance its R2555.63... how possible is this, please help me resolve this matter.

I ordered a pair of shoes on the 08 January 2018 got a very hed on quick reply same day with bankin details and amount to pay for my shoes and delivery, made payment 09 January since then no quick reply n rbeceipt of my payment and delivery notice2. Now I have to call you every week rhe shoes were apparently dispatched on the 11 Jan but its almost 3 months I havent received thema. Two weeks back I was told they are stuck at the Tshwane hub am not sure how is that my problem. If I dont receive them by them by the end of this week am going to take legal actions. My Id number [protected] cell [protected].

I placed my first order on 8th February and when I quarried my order with cline services the order is not what I ordered, I asked the consultant that phoned me that it must be delivered to me personally and not the post office, my parcel is sitting at the post office for weeks now and I refuse to collect it as the order is wrong and needs to be returned to the warehouse, I have emailed customer services many times and get no feedback
Bronwyn Findlay
[protected]
[protected]

I have been called by norman collector demanding payment on behalf of home choice for the goods i never recieved.
Can you please sent me statement of the account and the proof of delivery so that i can check who have recieved the said goods because i do not have any ports from home choice

Your assistance will be highly appreciated as i am not happy that my name has been sent to colletor of debts while i do not have outstanding accout with homechoice

My last order with homechoice was blankets which i paid in full

Thank you

Mary Matsoeu Lepota

I purchased 2 wardrobes for my kids and they installed it all was well until we started packing our clothes in it. The doors where the clothes hang do not close and the draws are getting stuck the under part about a week old broke off the shelf also broke off yet there's only clothes in the cupboard. I called in and reported this in the same week it was delivered. They sent 3 different people out to assess the problem and they said it was a factory fault and yet nothing was done about this from last year around August or September. These cupboards are now makin my house look untidy and I want home choice to pick up the cupboard because I can not have such cheap quality things in my home. I do not want these cupboards I haven't had a problem with any of the other orders of bedding and food ware this is the first time I bought cupboards and I am not happy. I would like this matter to be considered urgent because I will throw these cupboards out and my lawyers will get in touch. I have always paid on time and I refuse to pay for something that is broken. I uploaded 3 pics but only 1 is loaded

I have been making monthly payments to veri cred collections until november 2017. My outsanding balance is r1387.00. I recieved a call from norman beset debt collectors saying I owe a ridiculous amount of r2034.40. This is not the same balance I have from veri cred as I have been making monthly payments. I would like to be contacted immediate effectively as this is a cause of concern to me as I feel I am being ripped of my hard earned cash. Please assist