Homechoice’s earns a 1.1-star rating from 333 reviews, showing that the majority of customers are dissatisfied with purchases.
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homechoice is still taking money out of my installments as bank charges
HomeChoice is still taking money out of my installments as bank charges. I di direct payment from my account to their account (no middle man) but each time they deduct R7.40. This is nonsense. Two weeks back, I spoke to one of their consultants (Oscar) and he said they will refund all the deductions and pay them back into my account. This has not been done...
Read full review of Homechoice and 18 commentsno one knows them - to refund my money
I signed up on line for appliance warranty coverage. After reading all bad reviews, I emailed and sent reg. Letter to cancel. The number listed on my bank acct. Says they have no records in my name. I have tried other sites, all with a similar name, and they also have not heard of me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Homechoice Reviews 0
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About Homechoice
One of the key features of HomeChoice is its extensive product range. The company offers a vast selection of home essentials, including bedding, curtains, kitchenware, and furniture. In addition, HomeChoice also sells a range of fashion items, such as clothing, shoes, and accessories, as well as electronics, such as TVs, laptops, and smartphones. This diverse product range makes HomeChoice a one-stop-shop for all your home and lifestyle needs.
Another advantage of shopping with HomeChoice is the convenience it offers. Customers can easily browse and purchase products online, from the comfort of their own homes. The website is user-friendly and easy to navigate, with clear product descriptions and images. HomeChoice also offers a variety of payment options, including credit and debit cards, EFT, and cash on delivery, making it easy for customers to pay for their purchases.
HomeChoice is also known for its excellent customer service. The company has a dedicated customer support team that is available to assist customers with any queries or concerns they may have. In addition, HomeChoice offers a hassle-free returns policy, allowing customers to return products that are not to their satisfaction.
Overall, HomeChoice is a reputable and reliable online retailer that offers a wide range of high-quality products at affordable prices. With its convenient online shopping platform and excellent customer service, it is no wonder that HomeChoice has become a popular choice for many South African consumers.
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2. Navigating to the Complaint Form:
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3. Writing the Title:
- Summarize the main issue you have with Homechoice in the 'Complaint Title'. Be concise but descriptive to attract attention.
4. Detailing the Experience:
- Provide detailed information about your experience with Homechoice. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data in these documents.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Homechoice.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included to effectively convey your concerns.
8. Submission Process:
- Submit your complaint by clicking the 'Submit' button. Ensure that all fields are correctly filled out before finalizing the submission.
9. Post-Submission Actions:
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Follow these steps to effectively file a complaint against Homechoice on ComplaintsBoard.com. Make sure to provide all relevant details and documentation to support your case.
Overview of Homechoice complaint handling
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Homechoice Contacts
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Homechoice phone numbers+27 86 199 9635+27 86 199 9635Click up if you have successfully reached Homechoice by calling +27 86 199 9635 phone number 21 21 users reported that they have successfully reached Homechoice by calling +27 86 199 9635 phone number Click down if you have unsuccessfully reached Homechoice by calling +27 86 199 9635 phone number 18 18 users reported that they have UNsuccessfully reached Homechoice by calling +27 86 199 9635 phone number+27 216 801 300+27 216 801 300Click up if you have successfully reached Homechoice by calling +27 216 801 300 phone number 35 35 users reported that they have successfully reached Homechoice by calling +27 216 801 300 phone number Click down if you have unsuccessfully reached Homechoice by calling +27 216 801 300 phone number 173 173 users reported that they have UNsuccessfully reached Homechoice by calling +27 216 801 300 phone number+27 86 146 6324+27 86 146 6324Click up if you have successfully reached Homechoice by calling +27 86 146 6324 phone number 0 0 users reported that they have successfully reached Homechoice by calling +27 86 146 6324 phone number Click down if you have unsuccessfully reached Homechoice by calling +27 86 146 6324 phone number 0 0 users reported that they have UNsuccessfully reached Homechoice by calling +27 86 146 6324 phone number
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Homechoice emailscontact@homechoice.co.za100%Confidence score: 100%Supportmydocs@homechoice.co.za98%Confidence score: 98%deliverysupport@homechoice.co.za97%Confidence score: 97%Support
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Homechoice address78 Main Rd, Wynberg, Cape Town, 7800, South Africa
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Homechoice social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Ive been sending so many quires im so fat up
I bought curtains on the 26th of August 2023 (cash transaction). On the 28th of August the package was handed to your courier. It is now the 19th of September 2023. No delivery as yet. I have phoned your offices more than 5 times. Emailed you serveral times. This is the worst service ever!
Order number: [protected]
MY order was delivered to the wrong person .so I made affidavits n photo copy n send it but no response
my wife has been requesting a paid up letter from home choice but they refusing to give her that letter , does homechoice have the froth department , or can anyone please help , her number is [protected]
@13:55 Friday
Customer assistant is mandelwa/Mandewa.
This employee has no manners,she needs to go for customer service training.
All telephone calls are recorded, please play them, as I won't be typing whole incident.
I spoke to an agent today she promised to send me an email of my account statement but did not i am waiting impatiently.iam worried about the service
my iron stopped working end of October 2022.
the courier picked it up on the 18 November 2022.
i have been calling on numerous occasions and my call always gets cut .
my cell number is [protected] ,i will be expecting a call from Home choice soon.
I just checked my credit report and there are inquiries from homechoice from the 10th & 26th of october & the 4th of november.Kindly remove them as I haven't attempted to buy anything in the last few months.They are ruininng my credit record.
I have a problem accessing my account. I made a payment through ozow today 25/11/2022
But they say my account is closed
I ordered a baby bag on the 23rd of OCTOBER but I have not received till today