HomeEquity Bank
Reviews and Complaints

the peeps that i dealt with were super helpful, quick, efficient, and knew their stuff. i had a great experience with homeequity bank and would def recommend them to anyone looking for a reverse mortgage. they made the whole process easy and stress-free. thanks homeequity bank!

they were so helpful in explaining the process and answering all our questions. we were able to get a great rate and the whole thing was done quickly and efficiently. we would definitely recommend Home Equity Bank to anyone looking for a reverse mortgage. it was a great experience and we are very happy with the outcome.

Chipp was super helpful and took care of all the deets needed to make it happen for me. Thanks a bunch! HomeEquity Bank is the real deal when it comes to getting that cash flow going. They really know their stuff and make it easy peasy for you to get what you need. Highly recommend!

HomeEquity Bank is a good choice for people who need help with their finances. They are very professional and easy to work with. They are also very helpful when you have questions. I think they are a great option for anyone who needs help with their money.

They were really good and fast. The guy who helped us with the mortgage knew everything and guided us through everything. It was a tough buy, but they answered all our questions quick and pro.

They took over 8 weeks to approve my CHIP mortgage. Their lawyers kept delaying and asking for the same info repeatedly. They're now holding back 25% of the loan, claiming they can't do appraisals. I contacted the appraisal company and they're operating normally. They blame COVID for affecting house prices, but they've actually increased 20% in my area and sales are competitive. Not sure why the bank is worried.

We got our mortgage in January and got the money on February 1. It was a bit harder because of Covid, but Ryan helped us a lot. There are rules to follow, which can be annoying, but we're happy with HomeEquity Bank. It costs money, but it's worth it. Thanks, Tony & Michele.

Our experience with HomeEquity Bank was pretty good. Our customer service rep Lindsay T. was really helpful and nice to talk to. But when our application got sent to ***, things got messed up. They said we'd get the money on Friday or Saturday, but it didn't come until Monday night. We called Lindsay a bunch of times to find out what was going on, but nobody seemed to know. It was really frustrating because we needed the money by a certain time. The communication between HomeEquity Bank and *** was really bad and it made us really anxious. Lindsay was great, but the company needs to do better at keeping clients in the loop.

I'm disappointed with the lack of transparency in the CHIP Reverse Mortgage process at Home Equity Bank. They assigned us a Mortgage Specialist who said everything would be easy and quick. We gave our verbal consent to proceed, but the only issue was the property appraisal. The Mortgage Specialist said they could do a quick desktop appraisal, but we explained that our last assessment was outdated and inaccurate. He agreed to an onsite appraisal, but later said his supervisor wouldn't approve it. We refused to proceed with an outdated appraisal and they suggested we hire an appraiser at our own expense, but they might not accept it. This process doesn't seem fair or transparent. Be careful if you apply for a CHIP reverse mortgage.

so I've been getting emails from HomeEquity Bank for a while now and I don't even know why. I never talked to them or gave them my info. I tried telling them to stop but they won't listen. And to top it off, they're using a fake email address. Like, seriously? That's just messed up. Don't trust these guys.

I had a reverse home mortgage with HOME EQUITY BANK, which I paid off on Feb.10 2021. In the recap, they added a charge of $399.00 for the "Discharge of Mortgage." It took them 4 months to take any action on the "Discharge of Mortgage." What arrived in the mail was 3 pages of photocopied paper that says for me to go and electronically file for my own Discharge. I checked with the Land Titles dept. and I can't even access the electronic filing system as I am not a solicitor. For a $399.00 charge by Home Equity Bank that says it is a fee to "Discharge the Mortgage," this to me is very dishonest and taking advantage of the average consumer, who they must feel is powerless to their tactics. *** The fee states it's for the discharge of the Mortgage, not we send you a piece of paper and you do the discharge yourself.

Me and my wife applied for a CHIP reverse mortgage with HomeEquity Bank in May . We gave them all our personal info, thinking that the product they advertised was legit. But after we got approved, they told us about some terms and conditions that were never mentioned in the ads. These new terms actually contradicted what they advertised. If they had been honest about the terms and conditions, we wouldn't have applied or given them our personal info. We want them to delete our info and change their ads to be truthful about the terms and conditions of their CHIP reverse mortgage.