Menu
For Business Write a review File a complaint
HomeGoods

HomeGoods review: A return issue.

L
Author of the review
8:03 pm EDT

On 5/21/21 I made a purchase, on 5/24/21 I made a return of 3 items. The next day, I recognized that I was only credited for only 2 items. I went to the store and I think the managers name was Martha on 5/25/21 Tuesday, I told her that I had returned a 2 pillow package, large white # 091887 $29.99 and didn't get credit for them. She wrote down my phone number and name, while she was doing this I told her I can go out on the floor and look for the pillows so she could see which ones they were. She said nothing. Now my question is, why didn't she get a copy of the receipts? She then told me that this was going to be turn over to video, to find me and see me retuning the item. Ok, now on 6/7/21 I went back to the store because I hadn't heard anything, I talked to manager Margaret, she told me "I will talk to Martha when she gets here later today." She also took down my name an number. OK, now tomorrow will be 1 month, and I still don't have my refund of $29.99 plus tax and no call from Homegoods. This is the most ridiculous, inconvenience store purchase I've ever been in. I have spent hundreds and hundreds of dollars at HomeGoods, and this is the treatment I get? They're making me feel like I'm being dishonest, that I stole, that I'm lying. One month waiting for my $. I have my receipts.

Desired outcome: I want my refund of $29.99 plus tax. ASAP

0 comments
Add a comment
  1. HomeGoods Contacts

  2. HomeGoods phone numbers
    +1 (800) 926-6299
    +1 (800) 926-6299
    Click up if you have successfully reached HomeGoods by calling +1 (800) 926-6299 phone number 0 0 users reported that they have successfully reached HomeGoods by calling +1 (800) 926-6299 phone number Click down if you have unsuccessfully reached HomeGoods by calling +1 (800) 926-6299 phone number 0 0 users reported that they have UNsuccessfully reached HomeGoods by calling +1 (800) 926-6299 phone number
    +1 (800) 888-0776
    +1 (800) 888-0776
    Click up if you have successfully reached HomeGoods by calling +1 (800) 888-0776 phone number 0 0 users reported that they have successfully reached HomeGoods by calling +1 (800) 888-0776 phone number Click down if you have unsuccessfully reached HomeGoods by calling +1 (800) 888-0776 phone number 0 0 users reported that they have UNsuccessfully reached HomeGoods by calling +1 (800) 888-0776 phone number
    Customer Service
  3. HomeGoods emails
  4. HomeGoods address
    770 Cochituate Road, Framingham, Massachusetts, 01701, United States
  5. HomeGoods social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 17, 2024