Honda Motor
Reviews and Complaints

If we can’t trust the experts, who can we trust?
Honda Gallery of Reading really needs a lesson on how to listen to clients and more importantly, how to resolve a customer’s issues.
My 5 year old Honda suddenly starting stalling and for no apparent reason. Since this is the car my newly licensed 16 year old daughter will be driving, I didn’t want to take any chances and decided to have the Honda “experts” handle it. After three unsatisfactory visits to Honda Gallery of Reading in which the service manager was involved, they began to take the issue seriously. A test ride with a technician was decided. Although quite courteous and pleasant, the technician determined that it could be a problem was the transition. And, since “this is an almost unheard of problem with an automatic civic” they were going to consult with the Honda manufacturer directly.
I left the car with them. Honda Gallery kept my car for 7 days without a word from anyone about what was going on with my vehicle. Finally on the 7th day I called the service manager. Not being able to reach him, I left a message. Instead of a call back from him, a service rep followed up. The service rep proceeded to explain that Honda Gallery had discovered a problem with the fuel pump and had replaced it. They did this without including me on the conversation, I was just grateful that the warranty, still in effect, covered the expense. While they solved this problem, when I got the car back, the airbag light is on and will not go off.
Honda now suggests that I replace the entire SRS unit, which is not under warranty and will cost $540. The airbag light went on ONLY after I brought the car in for the initial issue regarding the stalling, and was never an issue before.
I have owned Hondas for the last 20 years and I have never encountered such low quality service and their total failure to keep me informed. I called back to share my experiences with the service manager. It has been two days and I still have not heard back.
I am a good Honda customer and expect to be treated with courtesy and respect. I am disillusioned about Honda, their product and their service.

After we signed a car lease contract at dealership they charged my credit card $1340 more then suppose to be by the contract. Rejected to return it back saying that this is what I additionally have to pay. I proved that I don't have to pay any extra because everything calculated in the contract and I already payed it, then they told me that the contract is wrong and I have to sign another one with a higher amount. It is scam and this Paragon Honda - terrible company that do a dirty business. My money is still there and they don't want to give it back! Sad story.

I AM DEEPAK KUMAR DONGLE,
MOBILE NUMBER -[protected]/[protected].

I am facing problem in my Passion-Pro . I purchase bike in May-2011, My bike giving me lots of problems like-
1.Tyre bubling (solve through tyre change)
2.Starting problem in slow speed (still continue)
3.Self problem (still continue)
4.Average problem - Bike giving me average aprrox 45-50 (still continue),
Initially bike's average was 65 but since 5 months average was very poor. I am getting 45-50. I talked to hero honda service engineer Mr Vinod ([protected])but they are not responding to my problem.
Dear sir/madam please solve my problem i am so sad...

Dear Sirs,
I am writing to complain about a serious problem I recently had with my Honda CBR 1000 RR 2007.
This is my third Honda motorcycle that I purchased in the last years, and all of the worked excellent.
The bike covered only 49.000 km and kept in excellent. No engine modification were performed.
The clutch basket exploded on my motorcycle during the ride. I took my motorcycle to a local Honda
Authorized Dealership. After disassembling the clutch basket or what was left from it. Mechanic concluded
that the crank also was damaged. All friction plates of the clutch and bearing were also damaged.
I purchased the new crank, bearings, clutch basket, complete clutch kit, seals for entire engine. In the end I the whole engine needed overall repair. Which cost me a lots of money. From my research in Internet and personal knowledge from our local “Honda riders club” no one ever heard about such problem with Honda clutch. I can understand that something similar can happen to Yamaha or Kawasaki but not for Honda which is known for reliability.
Please help me to understand the problem in order to avoid it in the future.
My total out-of-pocket expense for engine repair and parts is around 3000$ came as you can see by the enclosed receipts. I am willing to cover the labor costs but I am asking Honda to cover the supply costs for new parts that were damaged and replaced.
I look forward to hearing from you soon.
Sincerely yours,
Ziserson Yuri

I have done a car service, but I found that my car headlight is not working after service when I got back home.
When I sent my car back to southside honda service center, after technician did service check, the service manager said the light burned off and replaced with new light and that cost me AU$ 40.90. I cannot understand what this logic. Before service, my car light is working well. After service, my car light is not working any more. Then I have to pay extra money to replace it! Who broken my car light?
Service manager said it just burned off because your car is too old. What hell! More confuse. My car is just 2 years old. It's 2010 Honda CRV. And It just run 28K. Is it too OLD? If it is, I need to doubt what the quality of Honda car! I cannot believe Honda is so poor quality car until I heard from this service manager. Unbelievable!
Then I asked whether this is in my Warranty. He said that is not in warranty. I am confusing again, then what has been included in the warranty. It's like we paid for warranty, but got nothing! Even a light bulb.
At last, service manager said he just did the service and doesn't need to explain the quality. What staff Honda has? As a service manager, a higher level management staff, he did not have a good explain for the service and not have no confidence with honda brand as well. He also doubt the quality of honda since he thought 2 years honda car is too old and the light is burned off natually is normal. He believe honda car part is 2 years lifecycle. If it is like what he said, then I need to say Honda is rubbish car. And no one should purchase it!

i Purchase a Pleasure scooterate 06.05.11 in Chhindwara (M.P.) vechal No .is MP -28 S- 3568 but its average only 22 Km/Lit. I say to delar many times but no any posative result. I think purchase Pleasure scooterate is my wronge decigen. Please help me. If no average not my use this scooterate. SWATI JAIN, SHANTI COLONY BARARIPURA CHHINDWARA M.P.

2 problems in 1 week - my 2012 pilot 11k miles. I brought in my broken key to be replaced. The dealer told me $190. I called Honda cust. serv. Honda arranged for a key to be replaced FREE!

While back at the dealer to replace the key, my neighbors were attempting to purchase a 12 FIT. The car retail is 16k, they had a 3k trade in meaning the car should only be 13k. The salesperson was trying to sell the car for 19k! I stepped in and they immediately dropped the price to 17k. Everyone happy? NOPE!

The sales manager and salesman corned me in the service area. The saleman was pounding his fist into his hands while they talked! Suggesting NO THREATENING YES! I asked if they wanted to go outside to discuss this. They walked away.

Now comes the service manager MAD) asking who I am etc. I explain that it does not matter who I am, I advised my neighbor how to buy a car. He went on a rage asking why etc. I explained you apparently dont like to do warranty repairs or sell cars honestly.

They pulled my truck out and did not complete any work and banned me. LOL like I would go back to these shady crooks. STAY AWAY!

Purchased a Honda Odyssey that was advertised online and went to see it. After hearing that it had not been in an accident, had a high service record it seemed like a good vehicle to purchase. The next day we found out that this van had not been serviced and the young man, Brad who sold the car mentioned none of this. That means they did not detect the transmission problem and the low dirty oil on the stick. After having someone look over the van that we trust and is a very good mechanic and finding out that the transmission is going out, the car had been in an accident and the vehicle needed oil change servicing. Lakeside tried fixing two separate problems to no avail and their mechanic said that the van needed the extra push to get going. I did not agree so I took it to the Honda Dealer who took it on a test drive who wrote up a paper explaining the two shifts as you drive and also he heard a knock at the end of the drive also showing that it is a transmission problem. The owner Bob said that he test drove it before purchasing and he felt nothing. After many returns they agreed to find an identical van to replace this one at an auction because they now knew about the transmission problem.
Finally we set up a time limit to find one because we had a trip we are going on. However as the time gets closer they are not answering the phone calls. I made four in the last two days. I guess they want us to just go away. If they would fix and pay for the transmission problem that would be okay.
I just called and talked to a third party who said that we should call back on Monday and they would help us (now I am asking for them to put in and pay for a new transmission). I wish someone could step in and help us our trip is on 06-21-2012.

Honda Civic 2.0 "balljoint" spoilt even still under warranty but cannot claim!. car plate KCN9238. If this is the case we can concluse that the quality of the car is really poor... Besides the customer service also worst, very rude do not know how to handle customer and give blank promise all the time. According to the customer service, the "balljoint" spoilt is because we do not drive properly, we go & hit/bump into the hole on the road. it sound very funny, do they really saw us drive? Is it we want to purposely bump into the hole? In the service industry, we have to be polite, courteous, always show the willingness to help, fulfill customer need etc. in order to maintain our customer, but HONDA? my HP019-4433699

I am the registered owner of the Motor Bike No.KL-41-D-4189 which was purchased on 01.10.2011. This Bike is used by my brother, R.Anil, who is working in Pullikanam Estate, Vagamon. On 17.03.2012, he was travelling from Pullikanam to Thodupuzha when he reached Koovappilly at 2.45 pm, another bike coming from the opposite direction collided with his bike causing damage to the crash guard and the pedal brake. After registering the accident with the Kanjar Police, he gave the damaged vehicle to Mr.Ajesh P.Nair, Head-Supervisor, M/s.Top Gear Motors, Mangattukavala, Thodupuzha, the same day for repairs. After initial assessment, he told that the damages caused to the vehicle are minor.

After one week, when my brother contacted Mr.Ajesh, he told that the wiser should be replaced, chassis had a bend and it needs repairs. He assured that the cost of all the replaced parts would be reimbursed. But, after taking three weeks time, he telephoned that the vehicle is ready and gave a bill for Rs.5845/-. When my brother went to take the vehicle, he had to wait there nearly 4 hours. During trial run, he experienced that the vehicle was not repaired properly i.e. the trip meter was not working, the brake did not set alright, and even the handle grip was not replaced.
Again, after one week, when my brother went to take back the bike, he had to wait there for more than four hours and paid Rs.280/- as repair charges. Even at the time of writing this letter, the brake of the bike is not road worthy. For contacting the service personnel, I have incurred a considerable amount.

I am surprised to see that out of a total amount of Rs.5, 845/-, the Insurance Company has intimated that a meagre amount of Rs. 2, 820/- has been sanctioned against my claim. I request you to sanction the additional bill amount of Rs.2, 206/- towards labour charges incurred by me.

A line in reply will be highly appreciated.

Yours faithfully,

Sobha Venugopal

I have bought honda aviator scooter. And by putting anominal weight of less then 1 kg in its storage cabin under the seat, it broke into several small parts from the bottom. I have a strong doubt that inferior quality of plastic material is being used not only in making of storage cabin but I have a Doubt that if you check each and every plastic part used in their scooters then you will know the reality.

i perceived it as a scam when they would not return e-mails or answer phones, both numbers. so, we quickly cancelled order within their 24 hour rule, no e-mail stating they had refunded and or cancelled order upon trying to e-mail them. never any communication of any kind. Then they took the money from debit card account and lo and behold shipped us the smaller windshield which i have on my scooter Honda PCX 125 already. my husband rechecked order and said they sent us the wrong windshield which i already knew. it doesn't pay, to return it knowing they are a scam and i will never see a refund.

Sir,
I, Manoj Sharma, S/O Sri S.M.Sharma, a proud owner of HONDA AVIATOR scooter, model code- SCV110GA.
with Invoice no 11IN00153 dated 26/4/11, engine no-JF21E9193409, chassis no- ME4JF213DB8171936, have a complain as
regard to your service as per details given...
1.First Service I have done on 23/5/2011 with km 568 through job card no 11jc00959.
2. second service I have done on 3/9/2011 with km 2881 through job card no 11jc03272.
3. Third service I have done on 5/12/2011 with km 5186 through job card no 11jc06066.
My complaint is this that dealer Evershine Auto Wheels Kota Raj has refused the 4 service . because more than 300 day's. Sir do u feel if first service is late, second also late as well as third also late but they do not complaint me that you have come with late in future please take care, that time i take care. But on the 4 service they told me that you have late so we can't do. Sir do u feel this is a customer long relations. Sir you are requested please instruct Dealer please co-operate the customer .

Thanks
Manoj sharma
[protected]
[protected]@rediffmail.com

SIR, Mr.ALEX JOHNSON TRY TO ROUGH UK PUBLICITY AND LOOTED TO INDIAN PEOPLE HELP TO LOTTERY SYSTEM.I INFORM TO SOME MAIL GIVEN MAIL dip.[protected]@hotmail.com no.[protected] from BBC ONE LOTTERY UK, BLACKBERRY PLAY BOOK EXHIBITION2012 MAIL [protected]@hotmail.co.uk, TOYOTA AUTOMOBILE COMPANY MAIL [protected]@bol.com.br. HONDA AUTOMOBILE COMPANY MAIL honda.[protected]@hotmail.co.uk. NOKIA ONLINE PRAMOTION MAIL nokia.[protected]@live.co.uk. BBC ONE NATIONAL LOTTERY MAIL [protected]@live.co.uk. ABOVE COMPANIES SEND MY WINNING CERTIFICATE ME.I CLAIME TO ABOVE COMPANIES TO GIVE MY PRIZE BECAUSE I GIVEN TO THE CUSTOM CHARGE

Dear sir.
I have purchased a HONDA BIKE-SHINE from SURANA MOTORS, BHOPAL ON dated 22/02/2011, Registration No. MP-04 MZ-1284, chasis no.ME4JC36DBB8089190 AND Engine no. JC36E2272325.During running the bike after 6 months, i was felt that WHITE SMOKE was coming from SILENSOR. I have complaint about this problem to SURANA MOTORS, i was given for servicing time to time, Details as given servicing with Date as follows-- 1st serv. 23/03/11(284 km.), 2nd-27/05/11(876 km.), 3rd-11/08/11(1399 km.), 4th-29/11/11(1928 km.), 5th-24/12/11(2761 km.) during 5th servicing complete BLOCK PISTON KIT SET was changed & charged Rs.2000/-(receipt no.sp55127, dated24/12/2011)on 26/02/12(3363 km.) serviced bike again but today itself problem is not sort out & white smoke is coming from SILENSOR, so i am not satisfied, I think this is manufacturing fault.. I would be grateful if you would see and rectify this problem as soon as possible.
I look forward to your reply.

yours sincerely
SUNIL K. JAIN

activa honda maine DATE :26/08/11 ko cash me li thi.maine iski add dekhi thi ki ki avarage 40km. per litare he.is gadi ko chalne ke baad is ki avarage muskil se 20 ki aa rahi thi.maine iski first service karane par maine uski complaints ki c.g.road ahmedabad.me to usne kaha ki nayi he avrage sahi ho jayegi tank full rakhna aise mai aaj tak char service kara chuka hu par meri probleam solve nahi hua.muje phir muje kaha ki aap bottele test karao wo karwane ke bad bhi koi hal nahi hua ab itna rupiya dal kar aisi gadi chalne se kya fyda company iska hal nikale ya phir muje nayi activa de agar iska hal 2week me nahi hua to me grhak surksha me case karne wala hu.

i received the bike after 4 months of booking & after 35 days of full payment from malad om sai showroom.there was starting problem from the very first day, but the dealers representative said that the battery is new, it will be regular as you use it.i went to service center after 15 days for 1st free servising & there it was detected that the battery is faulty.they have told me that it will be replaced in 2-3 days .i have not received any reply till.i had purchased the bike to save time & energy of my studing children but it was of no use.now i advise everyone not to go for honda.

My name is Dushyant A. Thete .i bought honda unicorn on 02/01/2012 in Sachi honda showroom Mahatma Nagar, Nasik.and after a 1st servicing my bike was not run good its start vibrating & not run smoothly.i drive my bike 1100km only.i went to the showroom and park my bike there.showroom told me that there some problem in engine.I park my bike in showroom on 13/02/2012, today is 26/02/2012 yet my bike was not ready. I ask the showroom they tell me that they don't have the spare part in their showroom. i just don't understand the honda showroom not have their own bikes spare part.I am very disappoint with your customer service.now i am just felling that i make a mistake and bought a honda bike.

On the 14th of April, me and my wife decided to buy a used car from Honda. When we went there, we were welcomed in by a nice sales rep. person whom showed us around several cars. we liked one and I asked for the final price, after going back and forth between us and her manager, we finally got to meet him. I was very straight to the point and I told him I was comparing this car to another at Subaru De Laval. he asked me to put a price on the car so I put a price that was $3000 less. the next thing I know is that we were brushed off with a yellow smile saying thank you and goodbye in a very rude and sarcastic way. I walked away kind off embarrassed, but i didn't want to do anything about it, after all he and the company lost a serious buyer.

Today, I got a follow-up call from his assistant and I told him what happened and I don't know how but he convinced me of going back today and I told him I would not come except if I got an apology from his manager.He said he wouldn't be in, but he would apologize and even throw something on top of the deal. So I go over there and i was about to buy the car, but then I find Mr. Ralph There and he made eye contact and did nothing. so I refused to go ahead with the purchase without receiving an apology. The next step is that I get someone telling me that I don't know how to speak with people and that I treated his Rep. Venissa (she denied it in front of him) and then when I asked for his boss he said that he had none and refused to give me anyone to talk to.

This is the Kind of service you receive from a sales manager at Honda so you can imagine the after sales service and what follows. Looking forward to hear your reply to my complaint.

i have purchased a brand new dio bike from hero honda show room branch in aizawl, they have sold the bike to me as the new stuck but after the payment i see that the bike was last year stuck. now i was there and the branch manager is saying it was my duty to find out this information where there is no paper to see what is there.